LETTER BEFORE ACTION HELP

DefeatDsys

Thank you for taking the time to review this letter, which I am planning to send to a supplier before proceeding to court.

Thanks in advance

Dear Sir/Madam,

Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49
Order date: 10/04/2025
Issue reported: 08/07/2025

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1. I purchased the above phone on 10/04/2025 for £503.49. Within three months it developed serious faults: rapid battery drain, excessive overheating, and a bowed/non-functional front screen.

2. On 08/07/2025, I submitted an online form reporting the faults. In accordance with your process, I sent the phone back using recorded delivery. I hold the postal receipt and tracking, which confirm delivery to you. also took a pitures of the phone and uplaod it to ur portal, also remove the gmail as u requred in ur process.

3. On 28/07/2025 I queried the status via your portal. Despite tracking confirming delivery, I was told you had not received it. After I supplied the receipt and delivery address, I was then informed that my return had been misdirected to your “trade-in” section due to the envelope used.

4. At the same time as purchasing the Galaxy Z Fold3, I had explored (but did not proceed with) a trade-in offer for an iPhone 13 128GB (my daughter phone). I received an envelope from you for that purpose but never accepted the trade-in.

5. You are now claiming that because my faulty Galaxy Z Fold3 was returned using the trade-in envelope, it has been treated as a trade-in item. You have also stated that a counter-offer of £25 (apparently linked to the iPhone 13 trade-in) applies to this return. I never accepted this counter-offer.

6. This position is wholly unacceptable. The phone I returned was the Galaxy Z Fold3 purchased from you for £503.49, not a trade-in. Misallocating my return to your trade-in department is an internal handling error and does not diminish or remove my statutory consumer rights.

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Legal Position

• The phone is not of satisfactory quality and not as described, contrary to Sections 9–11 of the Consumer Rights Act 2015.

• As the fault arose within the first six months, the presumption is that it existed at delivery (s.19).

• I am entitled to a repair or replacement within a reasonable time and without significant inconvenience (s.23). Given your handling failures, I am now exercising my final right to reject for a full refund (s.24).

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What I Require

Within 14 days of the date of this letter, I require:

1. A full refund of £503.49 or fully operational Galaxy Z Fold3 5G 256GB (Black)

If I do not receive a satisfactory response within 14 days, I will issue a claim in the County Court (Small Claims Track) without further notice. This claim will include:

• The refund amount;

• Court fees;

• Statutory interest under s.69 County Courts Act 1984.

I remain willing to resolve this matter amicably if you act promptly.

Yours faithfully,
[Your Full Name]

Attachments:

• Order confirmation/invoice (10/04/2025)

• Fault report submission (08/07/2025)

• Royal Mail/Carrier receipt & tracking (delivery confirmed)

• Portal/message screenshots (incl. 28/07/2025 query)

• Correspondence relating to the erroneous trade-in treatment and £25 counter-offer

PHK

Duplicate thread

DefeatDsys

yes, tx I will mute one of them

DE_612183

Do you know if the "trade-in" envelopes are different to the "fault" ones -it could be that they are separate legal entities / companies?

Difficult to know without naming the "supplier"

born_again

Or even go to a totally different address or 3rd party dealing with the process.

Given 3 months old, Would you not use original box to return?.