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SHEIN AND DISTANCE SELLING
As many will be aware Shein have a policy with regard ro returns and refunds but more recently have introduced limitations. 1. In some instances it is stated that a sale item cannot be returned for a refund. Does this exonerate them from the rules on distance selling? 2. Where orders have been paid for with a mix of cash…
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Asking for CCTV coverage
Hi All My car was damaged at a Suez Recycling Facility today. Do you think they would give me CCTV coverage? Would that be a SAR ? As the car was parked but I was behind the wheel I'm not sure if my Aviva insurance would cover for the scratch to the car if I an not compensated.
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Refund to credit card / promotional bonus issue
Hi there. In short - I was refunded £1500 to my Amex, even though this was paid on another credit card. Amex are telling me I now need to spend an additional £1500 to get my promotional rewards (3k spend within a 3 month period). Is there anything I can do? Additional context: I recently took a car rental via Booking.com.…
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Overseas visitor charge for using A&E
My sister in law came to visit from Turkey. She had severe pain and so my wife took her to A&E. For some reason she was not triaged in A&E but sent straight to gastronomy department, where she had a blood test, a quick examination with a Doctor, and a pain killer. We now have received a bill for over £1,000 because she is…
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Samsung Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner and Samsung Warranty
Hi We have the Samsung Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner which is purchased a couple of years ago. The unit came with a 5 year guarantee. Over the past few months, the unit has been reporting itself as being clogged. However, following taking the unit apart, cleaning it and trying again, the problem keeps…
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Payment - Candex Support
After 6 months of chasing, I have not received an explanation about the quality of the products I had purchased, I have to jump lot of hoops and no explanation). Instead I was offered a refund and I do not want to use their third party, Candex Support to process the refund as I am uncomfortable with sharing my details. Am…
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Eco flow warranty issue
Hi folks. This one is a bit of a pain so I’ll try to keep it short. I bought 2 EcoFlow products last year; I live on a boat and needed a generator and battery pack for my off grid power. The generator died within 30 hours of use (less than 3 months-the warranty was for 2 years). Contacted EcoFlow and they refused to honour…
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CeX Laptop - Explicitly Stated Purpose (Win 11), Misleading Advice, Agreed Refund Retracted - Urgent
I'm hoping for some urgent advice on a consumer rights issue I'm having with CeX, specifically regarding a second-hand laptop purchase from their Burton on Trent store. It's been quite a challenging experience, and I've tried to detail it concisely and chronologically.The Situation: * Saturday, July 5, 2025 (Purchase): * I…
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Elderly parents taken advantage of
My elderly parents (mum 80, dad 78) are far from tech savvy but both have mobile phones and tablets they use, to varying degrees. My mum's phone contract is with Vodafone, my dad was with Tesco Mobile. For some reason, on June 21, they went into a Vodafone shop because my dad's phone screen was cracked (don't ask). But of…
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Fraudulent Use of Address
My elderly parents, (88 and 90 and not in the best of health), have owned the same house for over 50 years. Over the winter they had to temporarily move out for major building works to be carried out. During this time two men have registered their cars at the address and run up thousands of £'s of Debt, (London charges,…
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Has anyone bought anything from onbuy.com before?
HELP!! I’ve been looking everywhere I can get help with this issue. I just placed a large order as a guest and accidentally put in the wrong email address and I cannot get access to my account. It is saying I can change the email address if it is entered wrong but I am entering the correct email address and not receiving…
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EVRI delivered an empty package
Hi all I sold a golf driver on eBay ( first time selling ) but when the recipient got the package it had been opened and was empty. EVRI were the couriers and trying to contact them and speak to a person is proving very difficult, so much so that I’m going round in circles. Anyone else had this experience and how did you…
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MSE News: Retail Wrongs: MSE reveals 30 retailers MISLEAD shoppers about their legal online returns
New research by MoneySavingExpert.com (MSE) found that at least 30 big retailers are misleading shoppers over their statutory return rights, and that areas of their websites list harsher criteria than the law requires them to offer... Read the full story: 'Retail Wrongs: MSE reveals 30 retailers including Selfridges, New…
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House of Fraser denying missing item
I made an online purchase with House of Fraser and there's a missing item and 2 incorrect items among the 4 items ordered. I have returned the 2 incorrect items and HOF says that it has investigated and that the product has been shipped in the parcel that was delivered. how do I progress further to get the missing item or…
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Driveway company in liquidation - how do I get compensation?
Hi, I'm hoping for some help - my first post here. Not sure if I am allowed to name a company (I read the rules but I couldn't see anything clearly stating you can or cannot name a company), so I won't name them, just explain the situation. In October 2021, we had a new resin driveway laid, for which we paid £8,395. We…
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Returning online order when retailer does not reply
Hi, I made a clothes purchase online and would like to return it. The retailer says on their website to email them for a returns label and instructions. I did this about a week after receiving the item. After a few days with no reply, I also messaged them via their website. No reply again. They do have a physical shop in…
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Sony WF-1000XM4 battery issue
I have had my headphones from EE since February 2022 they are out of warranty. They have had the battery drain issue for roughly a year but I thought it was general wear and tear. Anyway after researching this is a known major fault with the device. I sent them to sonys repair centre and have been quoted £140 for a repair.…
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Poor customer experience
Has anyone else been caught out by a retailer withholding a refund for an online order, advising tags weren’t attached to a product when they received it back? Item was sent back with tags after trying on. What are my rights where this high end retailer wants me to take the goods back, and they hold all the cards, as I…
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Faulty Bailey Caravan
Hi, Newbie after some advice please I bought a brand new 2025 Bailey Grande GT75 Portofino Caravan from a well respected dealer I've been using for several years. It is already leaking water in plus has some cosmetic issues not seen at collection. Initial order was placed with the dealer on
23/10/2024 and I took delivery…
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Peugeot Boxer van
Good morning so bought a boxer van 7 months ago had it on finance and its blew up I've had a quote for 6-8 grand to fix it however from speaking to the garage they have stated it should of lasted a lot longer based on the vans history?? do i have any legal stance on this? Thank you
