Used Car faulty within 6 months of purchase

Joe980

Hello,

I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs.

Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle with the option to purchase an extended warranty through a 3rd party provider (which we did initially go for but has since been cancelled)

On 11/09/25 it suddenly failed to start, throwing up some error message and it is currently with the main dealer garage who have now (after a couple of weeks) identified the fault as a faulty onboard charger. This item has a 5 year manufacturer warranty. 

It might be worth mentioning another Garage who investigated this before the main dealer suggested there was a common fault with electric Peugeots and their onboard chargers when using the fast chargers, but a software update was released to rectify this and it appears the car has had this (as it's not outstanding on the list when plugged in) and we've only used the fast charger on 2 occasions, Once around May and the other time in July/August, it is mostly charged at home on a normal 7kw home charger.

The car was registered in June 2020 (and only done around 17000 miles) so is just over the 5 year warranty for that part (The rest of the car is on 3 year and the electric traction engine is 8 years).

The garage have told us we would be liable to pay the £3000 repair cost for the part, however they have raised it to Peugeot customer care for their consideration as to whether they will cover/contribute to the repair cost. I haven't agreed to make any payment as of yet and will await what Peugeot say.

I would like to know however if there is any recourse with our consumer rights?

As it is a used car would Cinch have any responsibility as it has broken down in this way in such a short time after purchase from them?

Would we stand any chance arguing this with Peugeot considering it is just outside their warranty period?

Any advice would be appreciated and happy to answer any further questions if needed to provide advice on this?

Thank you.

Keep_pedalling

Oh dear the dreaded Stellantis crap quality on board charger problem

https://www.speakev.com/threads/obc-woes.190758/

Joe980

Keep_pedalling said:

Oh dear the dreaded Stellantis crap quality on board charger problem

https://www.speakev.com/threads/obc-woes.190758/

Yes, I've had a read up on the Peugeot forums that this was a bit of an issue, sadly didn't really look into it before purchasing it used. On that link it looks like some were offered a partial financial contribution for an out-of-warranty claim, however I'd be interested to know if there is any recourse with Consumer Rights for when they, inevitably, tell me they won't cover the full cost.

m0bov

Write to cinch with your claim. Unless they can prove it wasn't faulty at pos. 

Send in the evidence of the fault being common, state your claiming under CRA.

You might have to pay now and sue the cost back in small claims court.

Did you use finance? Use credit card for deposit?

Joe980

m0bov said:

Write to cinch with your claim. Unless they can prove it wasn't faulty at pos. 

Send in the evidence of the fault being common, state your claiming under CRA.

You might have to pay now and sue the cost back in small claims court.

Did you use finance? Use credit card for deposit?

Thank you, it's on finance. Deposit was from a trade in.

m0bov

Claim against the finance company as well. Ask them about rejection.

Joe980

After some back and forth with Peugeot they have refused to accept any responsibility and refused to assist with a goodwill payment due to a lack of service history before I was the owner.

I have contacted Cinch who have told me I need to prove the item was faulty on the date of delivery. I note the Sale of goods act states the seller must prove it wasn't there within 6 months, but the consumer rights act doesn't seem to say this?

Is there clarification on this so I can go back to them?

Thanks,
Joe

eskbanker

Joe980 said:

I note the Sale of goods act states the seller must prove it wasn't there within 6 months, but the consumer rights act doesn't seem to say this?

CRA section 19(14):

(14) For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

https://www.legislation.gov.uk/ukpga/2015/15/section/19

m0bov

Send your lba and start the process.against cinch and the finance company.

Joe980

eskbanker said:

Joe980 said:

I note the Sale of goods act states the seller must prove it wasn't there within 6 months, but the consumer rights act doesn't seem to say this?

CRA section 19(14):

(14) For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

https://www.legislation.gov.uk/ukpga/2015/15/section/19

Amazing, thank you - Cinch are still claiming I need to prove the fault was there on the day, so I will quote this to them.

m0bov said:

Send your lba and start the process.against cinch and the finance company.

I'm sorry, I don't know what iba refers to? Citizens Advice told me it would be the Finance Company, but others have said it would be Cinch. Would Both of them be responsible? I'm a bit confused how I differentiate who I should be contacting with this.

Thanks for your help & Advice so far.

eskbanker

Joe980 said:
I'm sorry, I don't know what iba refers to?

It wasn't 'iba' but 'lba', i.e. LBA, Letter Before Action, a prerequisite before a court claim.