Salary Sacrifice Car Scheme - Who is responsible if car proves to be defective?

mundoloco

At the end of last summer I received a new Volvo EX90 through my employer's salary sacrifice scheme (facilitated by Tusker's). Since receiving the Volvo it has spent more time being repaired than in my possession - at present it has been with the dealership since the end of January with repairs outstanding owing to lack of parts in the UK. This most recent issue raised a safety defect as an airbag malfunctioned. I have lost patience with Volvo Customer care who maintain I am unable to pursue a complaint as Tusker's are the contractual partner & formal holder of the car; in turn Tusker's maintain this is a maintenance issue they are addressing & cannot intervene even though these repairs have exceeded 8+ weeks…I have raised this formally with my employers now but would welcome hearing from anyone else who has had a similar experience. In my mind the car isn't fit for purpose if its had significant issues that have prevented me from driving it. I don't understand how companies like Tusker's & Volvo can do what they do & force a deadlock situation where I am without the car that I pay through the salary deductions & they dispute liability.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/6660894/salary-sacrifice-car-scheme-who-is-responsible-if-car-proves-to-be-defective

This question has arisen before and the OP may wish to read the following thread:

https://forums.moneysavingexpert.com/discussion/6628996/salary-sacrifice-car-schemes-consumer-rights-warning

Volvo are correct that there is no direct link to the OP as the customer for Volvo is the lease company. Does the OP's employer have a fleet manager to can take matters up on their behalf?

Woodstok2000

https://forums.moneysavingexpert.com/discussion/6660894/salary-sacrifice-car-scheme-who-is-responsible-if-car-proves-to-be-defective

I also have a car with Tusker through salary sacrifice. Luckily I've not had any issues but I did raise this question with them and my employer before taking it on. I was advised any issues that couldnt be resolved would need to be raised with my employer, as my contract is with them and they then hold the contract with Tusker.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6660894/salary-sacrifice-car-scheme-who-is-responsible-if-car-proves-to-be-defective

The contract is between your employers and Tuskers, almost certainly. It is therefore up to your employer to decide if they want to take any action but as a B2B contract it will all come down to the contractual terms rather than consumer rights.

Ultimately all company cars are paid for out of your salary as even a traditional one you'd typically be on more money if the car wasnt part of the package and hence why BIK comes into play for both traditional and salary sacrifice.

Jenni_D

What does your employer's Car Policy say about maintenance/fault issues? That's ultimately what matters.