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Music Magpie Phone Rental
I started renting phones with music magpie 5/6 years ago. The accidental damage cover was a big appeal to me and the reason I stayed renting. For the first time I've got to claim for accidental damage on my current phone but have been informed that because I upgraded after sept 2021 the accidental damage is no longer part…
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Equine Vet Dispute - Advice welcome
I will try to brief! My beloved horse was injured in the field and admitted to equine hospital to investigate under GA. Operation went well but during his recovery he was put into a head and tail restraint system and fell fracturing and dislocating a vertebra and sustained a spinal cord compression resulting in paralysis…
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Faulty Tumble dryer - ongoing saga
Hi all, Our Tumble dryer from Curry's is 4 months old. It recently stopped drying and takes 7 hours to heat up. We logged this with Currys on 16th Feb and they sent repair guy round on 20th. He ordered a replacement door incase it's that 🙄 the door wasn't in stock and he's ordered from Europe. It still hasn't arrived and…
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Garage fitted faulty water pump.
Hi all My elderly mother in law’s Fiat 500 had its timing belt and water pump changed at a garage at the end of Feb 2024 at a considerable cost. 4 months later a MOT noted the car had a coolant leak – unfortunately my mother in law did not link this to the recent work carried out. After a service at the beginning of March…
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What details do I need to disclose?
When reporting a crime to police that is more on the lines of anti-social behaviour, what are my rights to withhold my details/name/address? You can go via Crimestoppers but it takes even longer to get the message through to the police, Please confirm I do not need to disclose my details for the above type of crime when…
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How to lodge a Small Claim against someone in Ireland
I am trying to sue someone for an amount of less than £2000 following a business transaction. At the time of the transaction that happened in the UK late last year, I did not know that the person was based in Ireland. As I cannot use the European Small Claims court following BREXIT, does anyone know what channels I can use…
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VAT Receipts
I just purchsed online from Matalan some plates for my business. I emailed them because I needed a VAT receipt and was advised that because they are a retailer and nopt a supplier they do not give VAT receipts. They did supply me with their VAT number, so is it ok to use the recipt i have and just write the VAT numner on…
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Il Makiage con - beware
Has anyone else been taken in by the very convincing Instagram ads for Il Makiage make up? I thought I was just buying a sample for £4.95 but they also took another £64 out of my account. Stupidly I hadn't read the T&C's - silly me! Apparently all above board, and I am just hoping that the £64 will be returned to my bank…
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Drayton TRV4 Valve Heads
I have posted regarding these elsewhere on the forum. From a consumer point of view is a 3/4 year lifetime for a thermostatic radiator valve acceptable? Replacements cost £20 a time (+ an engineers visit if you are 'not young'). Drayton must be earning a tidy income from replacements! They were bought to help me save money…
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Dispute with Virgin Active gym
Hi, I’m hoping to get some help if possible. I signed up for a 3 month contract for private PT sessions when i joined my gym. When signing up, i was taken to the main reception to sign. The whole time the instructor was talking to me so didn’t have time to read the multiple pages of t&cs. I was told i have two weeks to…
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Taking DPD to Court – Advice & Experiences?
Hi everyone, I wanted to share my experience with DPD Local Online UK and see if anyone else has gone through something similar—or has advice on my next steps. In October 2024, I shipped £2,306 worth of musical equipment (a set of high-end cymbals and a hard case) from the UK to the Netherlands with DPD Local Online. I was…
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Paid Deposit - They increase the price 4 months after
I booked a deep clean with my dentist 4 months ago after my previous clean. I paid £20 deposit with the price set at £57.50. This morning they call me to confirm I will be attending the appointment but also added that the price has increased to £70.00 (an extra £12.50) after their January price increase. Do I have to pay…
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Uber refusing to refund after a taxi drivers dangerous driving and negligence - help!
Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established. An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel…
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Compensation claim for clothes faulty dryer
Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. It…
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Faulty hoodie after 30 days
Hi, I'm looking for a bit of advice on returning a faulty hoodie. I ordered a Stussy hoodie (£130) for my son mid January and it now has 3 holes round the front pocket after 6 weeks and a few washes. I contacted the company at the beginning of March asking for a refund and I've sent pictures of the holes. They've responded…
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Item won via Prize Raffle - Item Faulty - Company ceased trading
Bit of a weird one here and I am trying to get my head round it so I know if I can do anything and what that might be. Situation: - Back towards end of 2023 i entered a prize Raffle draw online (buy tickets and if your ticket number is drawn, you win said prize). - I won said prize (expensive coffee machine). - Jump…
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Terms and conditions
Hi I paid £2700 up front to an intensive driving school May 2024, estimated completion date of July, didn’t find me an instructor until August, I tried with the instructor but comments made by him made me feel uncomfortable (racist, inappropriate Also repetitive lessons going over and over the same one thing) so did half…
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Boots Refusing Refund / Section 75 Claim Unsucessful
Hi, I bought a Dyson Airwrap on Boots.com for £479.99 on 29th September and once it arrived, I decided to return it on the 20th October which was inline with their return policy of 30 days. I received an email from Boots/Royal Mail Tracked Returns with a QR code and three options on how to return being that I could book a…
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Chances of refund
Not sure this would be something covered but here goes. I live in social housing and at end of last year received an appointment for the housing authority to erect external scaffolding to reach solar panels. They then arrived one week early and erected the scaffolding whilst I was still in bed-I am deaf elderly and…
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Zara Order Incomplete Issues
Hi. Hope someone will be able to help. I bought some items on Zara (online) and these were partly delivered yesterday. I received 2/3 of the items in a small box. I immediately contacted Zara via Whatsapp and Online chat platforms and informed them of this and received the responses below. Please note that we have checked…
