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Lost cause? Help with Vinted/InPost
Hi all I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong! I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive…
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online purchase return - can retailer charge restocking fee and outbound postage?
a week ago i ordered from an online website some car parts. however, on receipt i decided they weren't for me and wish to return them, fully understanding the cost of returns postage will be borne by me. i contacted the retailer by phone about the return and they informed me that they will charge a 15% restocking fee and…
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Next spotted attempt at identity theft fraud
I received out of the blue letter dated July 24th from Next thanking me for a credit card application which I did not make. When I telephoned customer services to inform them I did not apply for a Next card they put me to the fraud team and the fraud team informed me that someone attempted on July 24th to purchase in my…
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Builder Public Liability
Hi our builder has left us abandoned half way through our new extension I have telephoned his public liability and he cancelled his insurance apparently when he folded 2 months ago will it still be valid whilst he was doing the work to progress with a claim many thanks
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Car Dealership Help
Hi, I'm after some help and advise on an issue I'm having. I bought a car on the 28th of June from that-car.com. I was advised by the dealer the car had full service history and had been through a full health check. The car was delivered on the 28th of June and I was advised all the paperwork was in the car and off they…
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New kitchen
I purchased a new kitchen and was supposed to be delivered between 11 and 12 . The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in . There was numerous things missing from the kitchen and it was also measured wrong. They are saying it didn't fit due to me having…
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Wrong item delivered
My husband ordered some perfume from Look Fantastic for me at the start of July. The perfume cost £132 but instead makeup and moisturiser were delivered. He contacted them and was told that they would resend the item. Again the wrong item was sent, this time conditioner. We have contacted them multiple times and I was told…
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New Lease Car Problems
Hi all, First time post to get some advice on a nightmare I am having with a new lease car. On 8th July 2025, I took delivery a new Nissan Qashqai, which was arranged via Lex Autolease and brokered by Carparison. I genuinely loved the car and was delighted with it, until 22nd July when I was on my way home from work and…
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Next and Fatface failing to refund money for returned purchases
I've recently had 3 separate experiences of purchasing at Next and Fatface (same company). I've returned the items and received an email from them saying they received the return and the money will be refunded in 3-5 days. When I check my credit card statement, Next and Fatface have only refunded some of the items. I've…
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PCP Car Finance Delayed by Dealer
So I agreed on a PCP deal with Audi Dealership and an agreed date for collection was 30/07/2025 I went through all FCA regulatory advice by them etc and finance check and passed and told I was accepted for finance. I put a deposit of £500 to reserve the (new) car, which would be partially refundued on collection (Using…
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Help with Temu large item return
Can someone kindly help please? I never used Temu before. Avoided it. I desperately needed a fridge and have little money. I found a good quality looking Chinese brand fridge on Temu for a good price through Google. Was excited and looking forward to buying frozen and chilled food again. Temu offered me a voucher and I got…
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Where do I stand? Evri lost my parcel.
Hi, had a faulty electronic item off my motorhome which needed posting to a company in Somerset for repair. Decided to have it collected from home rather than take it to local garage (Evri collection point with machine) as item was fragile. My wife sorted pick up through her phone using Evri app. Packaged up item & printed…
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Chargeback success for car … now what
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Help! Refused Refund for Unused Beauty Treatment – Weak Chargeback Case, What Are My Options?
Hi everyone, I’m looking for advice on a situation I’m currently stuck in with
a beauty clinic and a failed refund request. I’ve tried going down the
chargeback route via my credit card provider, but it’s not looking promising,
and I feel totally cornered now. Here’s the full story: 🔹 What Happened: • On 11 July 2025, I…
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Calls/Texts from Rundles
Over the past few months I have been receiving texts and calls from Rundles (or someone purporting to be) claiming that I have an unspecified unpaid debt. To date I have ignored them as I have no debt whatsoever and no unpaid fines or penalties. I have had zero contact from them by post and have not received any demands…
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Amazon prime items sent through Evri - can I do anything about this?
Hi I am a Prime member and recently, a few of my Prime packages have been delivered by Prime. I rely heavily on Prime due to my health; however, Evri are known for damaging parcels / losing them and therefore not delivering properly to my address and this has caused me so much anxiety. Can I do anything about this, given I…
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Offered discount but only if bought using shop's interest-free finance scheme
Long story short, I was persuaded on Saturday to sign-up for an interest free loan in-store because they would offer me a better price on the goods if I did (despite having vouchers on face value should have beaten the finance offer, as it was described to me). The BBC website says this practice (offering a discount for…
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Supplier will not accpet reurns of circuit boards
I use a Champion milling machine supplied by Chester Machine Tools. When this failed I was advised that I needed to order a replacement controller board. I fitted this and it did not work. On contacting the company i was told to contact one of their engineers who suggested that it was not the circuit board but the motor at…
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Advice re roofer who has my money
Hi, looking for some advice. A roofer who had agreed to fit a new roof for me asked for material money up front as his business is fairly new and needed money to buy the materials. I have given him £3100, however his bank has put a hold on his account stating they are completing security checks.. it has been over a month…
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Accused of damage at holiday let
Hello everyone, I recently rented a cottage with Sykes cottages. After returning from the holiday I have received an email stating that the cleaner has found damage to the kitchen counter. They have attached a photo of a chip to the laminate coating of the counter. We did not cause this damage. We remember seeing this chip…
