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Music teacher refusing to refund lessons they can’t deliver
My daughter started violin lessons with a teacher during the final term of the last academic year. Lessons were on a Monday, then the teacher moved them to a Thursday. At the start of this academic year, she said she could no longer do Thursdays, so we moved back to Mondays, with an agreement via text for 3:45pm. We did…
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Feel like I've been cheated by Groupon
I recently brought a Groupon deal for a laser hair removal service from a company called Skinspace. When I called to redeem they advised certain body areas were excluded from their 'Full Body Package' and if I wanted these included it would cost around £400 more. When I challenged this the person advised that the Groupon…
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Refund from National Express and Remitly App
Long story but my daughter booked tickets to travel to London, when she bought them she chose where to get the bus, We took her there and ropped her and my granddaughter off, 20 mins later she is in tears as the bus drove passed and wouldnt stop, She looked around and saw there was a small typed A4 sheet saying bus stop…
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Purchased Car with Dodgy MOT- What are my Options?
Purchased my first car in July of this year, still a learner, I bought the car so I could get extra practice in before my test and eventually for daily use to get to work. I purchased from a dealer, he included a full service and MOT in the price of the car.
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Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
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Need advice about taking legal action.
Hello again. A couple of days ago I posted about a failed render coating that had been applied to my house but I probably didn't explain my situation properly. After 4 years of being continually fobbed off by the trader it's obvious that he has no intention of carrying out repairs, so it seems that my only option is to…
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Alloy wheel refurb from a used car dealership
I've just bought a used car from a highly rated used car dealership. When buying the car we agreed with the salesman that all 4 wheels would have full refurbishment as they weren't in a good condition. He even added "4 x ALLOY REFURBS NEEDED" to the invoice and said they sent them off site to get done properly. When we…
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Not recieved cashback from very.co.uk
I placed an order 26 days ago with a spend 100 get 50 pounds refunded instantly promotion Ithey accepted this promotion is valid i placed the order recieved the good but they haven't paid the money back to me it shows as refunded on 29th August on the very app and customer services say the refund has been processed but…
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Gift Card
Hi there, I would like some advice on my consumer rights please. I was given an £25 Apple Gift card for my birthday back in July. The gift card was purchased by my sister from the local Asda store. A couple of weeks after my birthday I tried to redeem the gift card to purchase a movie from the Apple Store. I carefully…
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Mobile Phone 2 months out of Warranty. 2years contract still to go. What are my consumer rights?
Hi All I started a 36 month contract with Tescomobile in February 2022. This month the phone no longer connects to wifi (the wifi symbol has a line through it) or Bluetooth. I have online chat Tesco and they say nothing they can do as Apple warranty is just for a year. They say they can repair but it will cost me. Does…
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Temu troubles, beware of returns
Temu looks like a great shopping site with low prices. I got hooked. As a new customer I ordered 5 items and was very impressed with the site. Free returns and protection. Yay. Not too impressed with the quality though. When I needed to return 3 items I had to create a return request on each one and then figure how to join…
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Second hand car not roadworthy after a week!
Have made a series of gormless errors in purchasing a second hand car under pressure. But what can I do from this point please? I saw a used fiat on eBay with no ‘buy it now’ or auction, listed like a classified ad as per auto trader. Seller has been registered as business seller since 2004 with good feedback, I went to…
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Looking for advice on next steps with John Lewis consumer rights issue.
I purchased Hunter boots from John Lewis in January 2025 for £120. After 8-9 months of normal use, they developed significant defects including material deterioration and severe peeling (see attached images). When I contacted John Lewis, I've received multiple contradictory responses from different customer service…
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Selfridges & DPD return dispute – £1,025 missing, no evidence provided
Hi all, I wanted to share my experience in case others have faced something similar with Selfridges returns via DPD. In April 2025, I returned two pairs of Amina Muaddi shoes worth £2,050 in a single sealed parcel. DPD collected it from my home at 9:45am but didn’t log it at their depot until nearly 24 hours later.…
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Friend scammed on sale of vehicle - help!
Hi there, A friend of mine has just been scammed selling her vehicle on Facebook marketplace. The long and short of it is that a guy got in touch about her van, offered her a good price, came to see it and did a bank transfer, saying ‘it will take two hours to come through with it being a business account’. She saw the…
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New car has problems already told them...
So after my last thread I bought a new car and expected everything to go smoother I was even pickier this time, but that didn't go to plan... Within 2/3 weeks it became apparent there was something wrong with the car it was struggling to start and I think one of the headlights was fading. I got the battery changed on my…
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Moved: TFL Charges
This discussion has been moved.
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GDPR - Data suppression Vs Data removal
I recently came across a data company that provides physical mailing address data from email address (specifically BBC iPlayer email address, for TV licensing purposes). They have provided a link in their website for "data suppression", which I have never come across before. Here is the link hosted by them to "suppress"…
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Swimming lesson provider didn't process cancellation, now chasing late fees?
Hi all, If it matters, this is in England. I was emailed by my child's swimming lesson provider back in July, as he hadn't attended in a while (very ill health, super rare, even GOSH aren't sure what it is yet - fun!), asking whether we wanted to keep his place or cancel the membership. A couple of weeks later, still In…
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Recall on Candy heat pump condenser tumble dryer
After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it. It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer. B&Q originally offered a replacement / credit note to the same value…
