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Online Purchase Refused Return Request CCR 2013
I purchased a t-shirt from an online clothing seller, they have their own website which they sell from. I wish to return this item as changed my mind as the material/quality isn't what I expected based on the photos. They don't really provide a material breakdown either for their clothes as other retailers/sellers do. I…
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Are consumer rights actually upheld by anyone?
I bought a ticket to a concert last year for £130 . The organisers changed the date and refused to give a refund (even though this is a legal right) Trading standards are not interested. The area the company is working in is Great Yarmouth and they are registered at Companies House from North London (not surprisingly , the…
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EV Car Lease with Arval
Myself and my business partner each have an EV on lease via Arval. They are responsible for organising the tax. We received an email informing us of the changes in tax and that our vehicles would need to be taxed. We contacted them to discuss an early tax to avoid charges this first year. They are refusing to do this and…
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Item not as described - does the shop have to provide a label?
I need some advice. I recently purchased a used item online (not from eBay but paid through paypal) which was not as described . I contacted the shop and provided photos of the issue. They apologised, but when I requested a return label, they said they don’t provide them. Instead, they asked me to return the item at my own…
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Car on PCP, Salvage history
Hi all, Thank you for stopping by my post. I got a used audi on PCP 2 years 9 months ago from a franchise dealership. I wanted to return the car so last year I inquired my options from the finance company and for a better valuation they suggested that online car platforms can be used. Two days ago, I uploaded the vehicle…
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Amazon Banned Me Randomly For No Reason
Hello All - my first post, so please be kind ;) . I was hoping somebody might be able to offer some advice
about how to approach an issue I have with Amazon. Mid-afternoon on 31/12/23 I received an email from Amazon out of the blue stating that my account was linked to an account that they have previously
closed and as…
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Taken Ebay to Small Claims Court
I submitted a claim online via the Money Claim Online service against eBay Back in May. It was accepted and lo and behold eBay didn't bother to respond so the claim was found in my favour. (Short of it I sold a laptop the buyer said it was faulty so I said send it back - I had to pay for the return postage, buyer never…
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Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
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Halfords won’t give compensation for long list of failures
Hi all, just after some advice recently had my vehicle into Halfords and they have caused £2600 worth of damage to my car whilst in their care. They have paid to have the damage repaired but I have lost numerous days and hours spend having to get these issues sorted. I have approached Halfords and they are unwilling to…
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Space kitchen won a free Seasons holiday scam
Afternoon hi all members, does anyone know of or know anyone who won a free seasons holiday from having a Space kitchen fitted ? Thanks All 😊
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Onestream (openreach) fibre broadband cancellation and troubleshooting shenanigans
Hello all, I wondered what my rights are if Onstream can't provide the service they offered? 19 February, signed up for Onestream 40 3 March - first connection attempt: the Openreach engineer realised he had to climb up a pole so rescheduled. 10 March - second connection attempt. another Openreach engineer this time did…
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Shops right to resell
I bought an item from an independent trader within a craft centre. It is full paid for but I have not collected it yet. They have a sign saying all paid for items must be collected/ delivered within 7 days unless otherwise agreed. If not I will be refunded and the item put back up for sale. Can they do this?
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Harveys Furnature Terms & Conditions
Hello all, I'm raising a s75 claim for a sofa I bought from Harveys. Although I have the original sales order, I've misplaced my copy of the T&C's which the card provider is asking for. Does anyone have a copy of them they can send over? James
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County Court Preliminary Hearing - What to expect?
Hello, I’m after a bit of guidance re a preliminary hearing that I’m due to attend, please. I am the defendant, having made a counterclaim against the claimant. Any idea what I might expect? I assume it’s along the lines of a fact gathering exercise, to get an initial idea as to whether the actual case might be heard? I…
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Car Hire Purchase Help
Hi all Not sure this is the right thread to post on but… Bought a car through Lloyds Hire Purchase agreement - made 20/60 payments - got over 5 years as I expected the vehicle to last me a good amount of time Last few months the engine management light has been on/off - taken it into Ford 5 times and the end result is a…
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Refusal to refund online purchase if sale item and in terms and conditions?
Hi,Just a sense check please;I bought a cycling jacket in the sale from Proviz online and unfortunately it doesnt fit. When I try and return it, they have referred me to their terms and conditions that state that they won't accept returns for refunds on discontinued products. It is indeed in their terms and conditions, but…
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Is there anything I can do?
I purchased a sofa from SCS on 29th December, it is being delivered on Saturday 15th March. When I purchased it I asked what happens if it's reduced further and was told I would pay the lower price. It was later reduced by a further £380. Fast forward to today, when I phoned to make the final payment. I was told, in order…
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Amazon Issue
Has anyone else had issues with Amazon returns? I’ve had two items recently lost in transit when sending via royal Royal Mail 48 tracked. 3 weeks on and the only update is that the item was dropped off at the post office. Amazon are now asking me to upload government ID documents and to wait 60 days.
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Scam site or not?
Hi, apologies if not in correct section. I have been looking for a Apple laptop and came across a site called Forteros offering very good prices. Is there any way I can check if they are some kind of scam site or not. I've seen a warning or two but they also say it might be that they are a new company, thanks in advance.
