Paying for parcel protection

AppleGrape

I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring clients to opt out rather than opt in?

the_lunatic_is_in_my_head

Is this for the outward journey, i.e to cover the goods on their way to you? 

If so risk doesn’t pass until physical possession and this is liability that can not be excluded.

Any suggestion of paying extra to secure against risk that is the trader’s would very likely fall under the DMCC prohibited practices regarding misleading actions that alter, or are likely to alter, the transactional decision of the average consumer.

Boo Hoo aren’t famed for customer services, I would report your experience to Trading Standards via Citizen’s Advice. 

PHK

the_lunatic_is_in_my_head said:

Is this for the outward journey, i.e to cover the goods on their way to you? 

If so risk doesn’t pass until physical possession and this is liability that can not be excluded.

Any suggestion of paying extra to secure against risk that is the trader’s would very likely fall under the DMCC prohibited practices regarding misleading actions that alter, or are likely to alter, the transactional decision of the average consumer.

Boo Hoo aren’t famed for customer services, I would report your experience to Trading Standards via Citizen’s Advice. 

Boohoo's terms and conditions explicitly say that they are responsible for the goods until they are received by the customer. 

So this Parcel Protection must be something else?

(Not that I can find anything about Parcel Protection insurance on their website)