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Herschel Infrared – Repeated Thermostat Failures - Ignoring the Real Issue
I wanted to share my experience with Herschel Infrared to warn others who might be considering their heating products. Between September 2023 and November 2024, I purchased three thermostats and five panel heaters from them (around £5,000), expecting a reliable heating system. However, the thermostats have failed…
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Refund via gift card when item was wrong
Hi, I spent £128 with sports direct including a £47 credit note. I kept one pair of trainers that were £60. The other pair (£68) were the wrong colour which meant they had sent the wrong item. I had to send them back and it was going to take at least 20 days to receive and then send replacement so I just asked a refund.…
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Bullying incident handled poorly by venue
Looking for some advice, my wife and kids were at a popular kids play centre and there was an incident with a member of the public. She wrote this letter (I’ve redacted some details) to complain about the way this was handled: “I am extremely disappointed with how staff handled a serious bullying incident during our visit…
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Used car sold with worn tyres
I recently bought a 2019 Kia Niro hybrid from a reputable dealership for ~£13,000. I had the car inspected by Halfords and 2x Kwikfit garages - Both Kwikfit garages suggested the inner tyre tread was 0-1mm and was "unsafe to drive" - This was likely excessive edge wear due to wheel misalignment which was another defect…
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Sports Direct - Possible Fake Arsenal Kit
Hey all. So I bought an Arsenal Authentic jersey from sports direct. https://www.sportsdirect.com/adidas-arsenal-authentic-home-shirt-2023-2024-adults-378919#colcode=37891908 After receiving the item, the first thing I noticed was that the Adidas tag was attached using one of those plastic things, and not the string that…
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TalkTalk Gift Vouchers not being issued
I took out a new broadband contract with TalkTalk back in November 2024 and I was promised a £70 gift voucher if I took out this contract so I went ahead. I never received the voucher and I contacted TalkTalk who informed me that they use the company Gift Cloud for issuing these vouchers. I contacted Gift Cloud who are…
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Section 75
Hi , I bought windows using credit card but they were faulty so I contact credit card who helped me and issued a chargeback to me , that made the company come and sort the windows issues or so I thought so paid again using same credit card now the same faults are now showing again as winter comes, yellow silicon which got…
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Samsung Trade in Device Market value was GBP 50 when accepted, now they would only give 10
I sent my Galaxy note 9 device to the Samsung trade in offer when ordered new device from the official Samsung .UK website. They accepted my device for a total GBP 50. Unfortunately when I returned my new device withing 14 days of period as its not working as good, the Samsung trade in team is offering only GBP 10 saying…
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Argos Refunds
I bought a Hoover vacuum cleaner on 24th Feb from my local store. I used it a couple of times at home. The second time I used it it made a bang sound and a little bit of smoke came out. I stopped the hoover and turned it over to see if something was jammed. Nothing was obvious so I put the vacuum back on. The motor started…
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Cleaning company trying to charge me full amount for clean I rescheduled
I booked on Facebook Messenger with a reputable local cleaning company and only provided my name, a description of my property and the first part of my postcode. Due to a change in my diary I have had to reschedule and push the clean back a few weeks, and I also decided to upgrade to their more expensive deep clean…
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Samsung wi-fi not working
hi i have a problem with Samsung z fold smartphone wi-fi not working. this coincide with a update 6.1.1 at the same time. i followed advice on to reset wi-fi, wipe cache partition, factory reset. i booked a repair appointment to be told that i needed a screen replacement, this was without even able to do a diagnostic test…
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Evri /P2G pack lost. Value not declared.
Hi, Would really appreciate some advice for the following delivery
issue. I arrange a parcel delivery via P2G, to send my old Canada
Goose (CD) Jacket, back to CD under warranty for repair. Regrettably, I did not change the value from the set £20
(which is where I have made a big mistake looking at the other posts,…
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Unsolicited household appliance insurance
My elderly mother-in-law lives alone in rural Herefordshire. Outside of a daily phone call and a weekly visit from my wife, she has little contact with the outside world. She's been getting regular cold calls from people purporting to offer household insurance, and has provided some of these people with bank details over…
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Do sellers have rights? - vinted issue
I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically…
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Return Parcel is lost and company won't refund for 30 days
I returned an item of clothing via Royal Mail collect at the door. 2 weeks later and the parcel has not moved beyond 'parcel collected' status. The retailer has confirmed they have put in a claim which will take 30 days and they cannot refund me until a decision has been made. That doesn't seem right to me? I have done…
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Plastic trim split on three months Hicense fridge/freezer
Bought an Hicense fridge/freezer and the black plastic trim has split. Only three months old Hicense response is it is not covered it is accidental damage. How could it be, the material must be of poor quality? I have had the seals split before but after many years of use. Is there anything else I could do. Thanks
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Amazon ofm falsely accusing me of violating their policies and restricted account after 2 months
Hey everyone, I’m reaching out because I’ve been dealing with a serious issue with Amazon for the past two months now, and I’m honestly at my wit’s end. My account ((Removed by Forum Team)) was restricted, and despite countless attempts to get clarity and a resolution, Amazon has not provided any solid evidence to justify…
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Gym membership
I’ve been a member of a well known gym for over 20 years and for the last two years I have paid the annual membership as a lump sum, previously I paid monthly Direct Debit which was always more than a lump sum payment. However, I asked how much it would be to pay DD this year and was told the option to pay DD no longer…
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Amazon monthly payment item returned but ODD refund info....
Hi there so i bought something using amazons 5 month payment plan interest free On ordering they took the first payment I requested to return the item as its a ring product and you get to try for 30 days and return for what ever reason though my issue was i had no idea it should have came with its own battery so before i…
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Wedding competion
Hi, I entered a competition on Facebook to win your wedding venue, and i got a phone call the other day to say I'd won! I can meet up with them at the place where it will be, though I've not agreed to it yet, because I'm just worried it's not real or there's a catch. It's with Bespoke weddings and events, has anyone heard…
