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Return of online order
Hello, everyone I recently purchased a mattress from Debenhams online and I wanted to return it but they are refusing to accept it, as far as I'm aware I have a right to return any online or phone orders in the first 14 days, they are trying to tell me tha they are unable to accept it because I opened the mattress an it's…
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Tree-destroying neighbour
Evening all...asking for a friend, honestly. My friend owns a detached bungalow and has a large, landscaped garden. In one corner of the garden is--or rather was--a 5m high laurel tree, the trunk of which is on her land. She's recently acquired new neighbours, who have bought the property that borders the part of the…
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Ticketmaster
This discussion was created from comments split from: Unable to use Ticketmaster ticket - no refund given..
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Sofa delivered - wrong colour and faulty
Hello there Wondering if someone could offer me some advice We purchased a sofa and 2 chairs in store on credit card about 8 weeks ago and it was delivered last Friday. The sofa arrived and it was a completely different colour to the swatch we was given and the sofa and chairs had misalignment and inadequate filling. They…
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Consumer rights in a private sale?
I recently bought a second hand oil fired combi boiler as ours was condemned and we don't have the money for grant scheme or new. After contacting a seller on ebay, I thought I had found the perfect solution. The seller informed me by email that the unit was installed 5 years a go and his advert said it came with service…
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How long is 14 days? Three says it's 13 days....
Today I wanted to cancel my contract with Three under the 14-day right of withdrawal. I calculate this to be the 14th day, as I entered into the contract on 11th March (at 17:59, if that makes a difference). By my calculations, 12th March to today = 14 days, today (25th March) being the last day I can cancel under the…
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Broadband / TalkTalk contract start and end
When my contract approaches its end date, I don't like to leave it too late, therefore phone to negotiate a follow-on contract a couple of weeks in advance to avoid being in a rush or under pressure. TalkTalk always say that when I set up a new contract, it starts on that day therefore I lose two weeks off my old contract.…
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Bugaboo Pram issue
In October I purchased a Bugaboo Dragonfly Pram from John Lewis. The pram was chosen as I live in London so am walking on pavements and parks, and following advice from the instore team that this would be a good fit. The pram however is not fit for purpose as the wheels clog up with any form of dirt, debris or leaves on…
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No response from company after order
Hi there I'm looking to see if there's any other steps I can take after I placed a substantial order with an online company who although they looked legit, have taken the money, not supplied the goods, and gone silent. I ordered on March 4th from Linen Fields (linenfields.co.uk). The website looked legit; UK-based, family…
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Quidco Cashback not being paid
Hi, is anyone else experiencing problems with getting cashback from Quidco? My partner and I have followed Martins tips on going through a cashback site to get the best deals and my partner is now owed over £250 from three deals. All three are past the due date to be paid and go back to transactions starting Dec 19. I have…
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Capet Pile Flattened - After 1 Month - Tapi Carpets
Hi all - I'm looking for some consumer advice on the carpet I recently purchased from Tapi Carpets. My partner and I visited our local branch looking for some carpet which was not suitable for our decor, but we also have two children so wanted something a bit softer. Following a detailed discussion with the sales…
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Arture Lights Amsterdam - Scam - Can I reclaim my money back?
Last August, I purchased 3 'cloud' lights from a website called Arture Lights Amsterdam costing €299.85 which took several weeks to arrive. When I finally received them, they couldn't be far from the pictures/description. The quality is dreadful and they resemble plastic bags with a light fitting inside. When I contacted…
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Electric car that was a distance sale Dec 23 with repeat fault -
Hi all, looking for some advice. I took out a Jaguar Ipace in Dec23 on a PCP, distance sale where I purchased over the phone and it was delivered to my house. 22nd Feb 2024 - Traction battery fault - Reported to main Jaguar dealership, they see the car on 5th March, confirm a battery cell needs replaced and tells me its…
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Russel Hobbs Extended Warranty Problems
Greetings, I am hoping that someone might be able to advise if I have any recourse with the following situation. My mother purchased a Russel Hobbs 20460 kettle from Argos 22/12/22 and registered the kettle the same day to get the extra years warranty, putting it under warranty until 22/12/25. On 05/03/25 the button on the…
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Company not honouring online prices
Hi all, I recently went to a tool hire shop to hire some equipment for an ongoing D.I.Y project. I searched online for companies in my local area doing my own price comparison as I was working to a budget. When I had chosen my preferred supplier I made a call and made a reservation as they don't have the ability to book…
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Tracked 24 package goods stolen
Hi! I am looking for help regarding a package that my wife returned using Tracked 24 with the Royal Mail. Sadly the item was a jewelry item (a ring) being returned to the vendor. The package was held at the delivery office for a couple of days and it was not until my wife contacted the Royal Mail that the package was then…
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Section 75
Hi, I have applied to Nationwide for a section 75 refund on a vehicle that had got some damage on when it was bought and not noticed as it was high upon the roof. Nationwide have said that I have to return the vehicle to get a refund rather than receive an amount as compensation. Is this correct? Thanks in advance of any…
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Leather settee and wearing
We have had our leather settee for just over 2 years and recently noticed a worn patch on the settee and one on one of the chairs and where we rest our heads. We have always had leather and this has never happened before and when I contacted DFS they said they would not cover it as they do not cover leather after 2 years…
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Sofa Very Creased and Crinkled
Hi, Hoping for any advice or experience, please! We ordered a fabric sofa which arrived later than agreed, but this delay wasn’t the end of the world. After delivery, the sofa was aligned at different heights and also very creased. The sofa company didn’t reply to any emails about this. We contacted the finance company and…
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Paid builder for scaffolding and company has illegally broke in on site and removed it
Hi I employed a builder and paid him for works never completed ,including for scaffolding around my property. Due to issues I informed him his services were no longer required , he contacted the scaffold co to take down the scaffolding , they unlawfully broke into my land /site and dismantled the scaffolding without…
