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Uber gift card via Amazon - used by someone else
Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London). When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted…
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Custom Online Order - Bed - Refund Rights
Hi All, I ordered a divan bed set online. The bed arrived damaged and quality questionable. I have requested a return. The bed was specified by myself for colour, drawers. The company have refused a return initially providing a 10% discount if i keep the order. I said i have right for a refund, but have stated they only…
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New glasses from Specsavers - not had an issue like this ever before
Sorry for the long post but there's lots of steps here I need to include: I've worn glasses since I was 18 (I'm nearly 56). I've been a Specsavers customer for probably 20 years or so and never had any issues to speak of, certainly never with glasses. Had an eye test done in September as I felt my specs could do with a…
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Compensation for delayed and ultimately wrong product (solar battery) delivered?
I had solar panels and a 5kWh battery installed a couple of years ago with a view to expanding the battery capacity when I had the funds (this was a fundamental selling point). Last June, after a lot of research and quotes from the few supplies who could actually source the correct (they assured me) batteries, I paid a…
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New Curry's laptop, set up but then not fit for purpose, sending back but should it be reset ?
Hi forumites :-) I hope this is the right place..was a bit of a toss between here and the Shopping section. I bought a brand new laptop from Curry's during the current BF offers (was all good on paper), got it delivered yesterday, and then set it up and registered it with the manufacturer (Acer). From its initial very…
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Returning football boots with some insole logo wear
Hi all, I tried a pair of Adidas indoor boots/trainers in my local sports direct - in 8.5 and 9.5. Both didnt fit right, and no 9's in stock. So I purchased online. I used them for one session while playing in goal (Im recovering from a knee injury), and they feel quite big - almost like the 9.5's. I think it would be best…
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Karen Millen returns nightmare
I am having huge problems with Karen Millen regarding a returned dress. I followed return instructions and can prove it was delivered back to them weeks ago. Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed.…
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Merged: Chasing 8 weeks no resolve
This discussion has been merged.
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Halfords Complaint - Advice / Am I correct in next steps
Sorry, It's a bit long. This is the chain of events of an ongoing compliant to Halfords which we have still not had any contact from in over a month regarding the situation - Just generated emails and us chasing for no information. Any advice would be greatly appreciated. We had our car serviced with our Hyundai garage and…
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TOTUM - Tastecard pulled mid contract
Hi, I assume this is fairly open and shut, but wanted to gauge your thoughts. I signed upto Totum Pro in April 2023 (3 years at £34.99), it explicitly included 3x 12 month memberships, where membership redemption codes are sent every year at renewal in April. Tastecard on its own, costs £79 a year or £7.99/month. In…
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Refund refused....
My daughter bought three (3) items online from Zara using a Visa debit card. The online invoice showed the three(3) items and the money was debited from her bank account. The box arrived undamaged and unopened. When she opened it there was two(2) items and a £30 top was missing, there was no packing slip. She has…
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30 retailers correct misleading online returns policies following MSE investigation
Retail wrongs RIGHTED: Martin Lewis withdraws Trading Standards complaint as 30 retailers correct misleading online returns policies Read the full story: 'All 30 retailers previously reported by MoneySavingExpert.com (MSE) in July for giving misleading information on shoppers' online returns rights have now corrected their…
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Interesting SAR results from a retailer Should the next step be to use Consumer Dispute Resolution?
At retailer's suggestion, I submitted a Subject Access Request to their SAR team & the resulting SAR document revealed numerous red flags relating to one of their partners - eg allegations which went unchallenged, multiple chases by retailer due to lack of timely/any updates & also asking the partner if they'd contacted me…
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Bespoke Kitchen discolouration
Dear all, just looking for some advice. I had a bespoke expensive kitchen installed 10 years ago (total cost around £30k but that included building works) . In the last few years the edges of EVERY cupboard/drawer have irregularly discoloured as per the pictures. At first I thought they needed a good scrub but nothing…
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Can’t prove purchase
I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only…
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Adidas Hell
Hi all. Purchased a pair of (rather expensive) football boots direct from Adidas (£120). 4 months in of only being used once a week both boots started to detach from the base where it looked like the glue was failing. Spoke to an Adidas rep who advised to return them under the 2 year warranty. So I did just that. They then…
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Website misrepresentation?
I was looking at a titanium pan which is over £100 from Siraats Kitchen They advertise a 100 day trial but when checking Refunds T&C's it states item must be in unused condition. I emailed the company to clarify the 100 day trial. This was their reply: "The 100-day trial allows you to return your order within 100 days, as…
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Angel Perfume
Bought a 100ml genuine bottle of Angel perfume as saw online for £100 with 15% off code (plus delivery charges) from what tooled to be a legitimate site (also looked up online reviews) bottle arrived in what looked like genuine packaging and sealed. Opened it and sprayed. Smells nothing like the perfume I have used and…
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Boots lost points and no refund on my order
Title: Need advice: Boots froze my Advantage Card points (£400+), refused refund, and used misdirected email — what are my options Hi all, I’m posting anonymously because I’m currently involved in a dispute with Boots and I would really appreciate some neutral advice. I’ve had two problems with Boots recently: 1.…
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Moved: Cryptocurrency
This discussion has been moved.
