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Tesco Store - Loud Airconditioning Unit
I have a Tesco store directly in front of my house. My Living room, kitchen, bedroom and garden all face the back of the store where they have a large air-conditioning unit which is very noisy. In summer (now) it stays on constantly and in winter it turns on sporadically. It sounds like an aircraft taking off when it gets…
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Iphone reseller not honouring warranty
Looking for some advice please Back in May, my father in law bought a second hand Iphone 12 from an independent Mobile phone store (the small types that repair phones and other things). It's now developed an issue with the earpiece speaker. My FIL went back to the shop as he was given a written warranty with the phone but…
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ATM transaction dispute abroad
I have recently been away in Vietnam for several weeks. I withdrew money from ATMs several times successfully. However, one time it has debited two identical transactions for the same amount at the same time incorrectly. I have tried disputing this with Nationwide however they say they can't dispute it as it was "not a…
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Car failed MOT after pre-check
After a real mess with MOT failure last year leaving me with no vehicle for a week, I asked my (new) garage to do a pre-MOT (they're not an MOT garage) so that my vehicle would pass. There was a lot of work, most of which I expected, he charged me £65 (an hour labour) for the inspection then did the work. He took it for…
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DFS dodgy Sofa, DFS will not fix nor refund
We purchased a 3 piece leather sofa set, 3,2 and 1 seater from DFS which arrived in May 2024. Paid for by finance. We contacted DFS 3 days afterwards to complain about defects in the 3 seater which has two recliners, defects which related to the padding. It wasn't stuffed correctly. One side had more stuffing than the…
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Samsung Trade In - is it their responsibility for safe return of device
So I have bought a new Samsung phone and am trading in my current phone for an intstant discount on the item via samsung.com (needs to be returned within 7 days). The entire process and promotion is run by Samsung. See this link - scroll down until you see 'trade in' and click 'Yes…
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Item not as described - false advertising advice
I recently purchased a set of plants from a UK based gardening website, they were advertised as being 2-3 foot tall. Upon delivery, the plants came in around a 3 foot tall box, however, the plants were not packaged well and the plastic pots they came in were broken, they soil had gone everywhere and the plants were loose…
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Consumer rights 2015
I have sofa set, 2nd as 1st replaced due to frame, from scs, this one now also seating and arns dropped so low like sitting on bean bags, sold insurance in store saying it would cover it all, but insurance said they only cover mechanisms not cushions or seating. So now, it's been 1.5 years and scs saying I'm out of 12…
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Argos sent me a broke and wrong tv
I ordered a new tv 2 weeks ago a Toshiba 65” waited 2 weeks for it to arrive and in the box was a broken 58” 2021 hitachi tv. Argos are saying they cannot collect this tv till next Wednesday and I have to wait 2 weeks for another new tv to be sent out to me. In the mean time they’re also accusing me of putting my old tv…
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Getting Dreams to fix my mattress
So I bought a pocket-sprung king-size mattress from Dreams just under 2 years ago for around £900. The mattress is good, but recently I was changing the sheets and found the cord for one of the tufts (those "buttons" that create the indentations) had snapped. This is not my fault since I'm single, of average weight, and…
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Product return - where do I stand?
Hello. My wife and I bought a Hotpoint tumble dryer 3 weeks ago from AO. After the first use we had an error for the condenser unit which means that it needs cleaning out. As expected, the unit was immaculate and we couldn't clear the error. I called Hotpoint as that was AO's first stage and was offered an engineer visit…
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£50 in the bin quite literally
So I made the mistake of ordering from bodybuilding warehouse. Worse still, they use Evri. I was out when the said delivery was made and from what I've established the driver literally put the boxes in a wheelie bin. When I came home a few days later, I had the enviable job of going through every wheelie bin in my street…
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Unused Gift cards
Hi, I have a gift card for Laser Clinics Liverpool. It is still in date and has never been used. Without warning, in March, Laser Clinics Liverpool closed. The company Laser Clinics continues to have clinics open in other cities so the company has not shut down. I asked for the gift card to be refunded (over £100 on it).…
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Gym faulty air con
I paid for a year's membership to a leisure centre (gym and swim). In early April I got in touch because some gym machines weren't working, and there was no air con (or windows able to be open). No one replied. I got in touch again at the end of June. They didn't say why they didn't make any changes in April, or respond…
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How do I get my watch back?
I am fortunate to own a fairly expensive watch and it is time it had a full service and clean. Some research revealed Luxury Watch Repairs in Hatton Garden. They have good reviews, so I contacted them and they sent me a pouch to send the watch. Their stated service level was that I would receive an estimate within 5-7…
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Package Holiday
We booked a package holiday with a well known holiday company. The package included transfers. On our return journey to the airport the transfer did not arrive. The holiday company were contacted and could not locate the transport, so advised us to get a taxi, which was reimbursed on our arrival home. I have requested a…
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Hertz refusing to refund deposit (they say they've refunded me)!
I hired a car in Jan 2024, paid a £200 deposit on my credit card. Returned the car on time, no issues. But Hertz won't refund the £200 deposit. In fact they say they refunded it in Nov 2023!!! 2 months before I even made my car hire booking. I've emailed them 2-3 times but it's like speaking to a robot, the replies keep…
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Missed Free Delivery and Now Huge Costs - Help Needed!
We have just ordered a playhouse for our 3yo and it was 'free' delivery, to be delivered Thu/Fri this week. My wife received an email at 0930 yesterday (Wed) saying they would deliver between 1130 and 1230 that day; she did not see the email, was out all morning, and missed the delivery. The supplier is now saying that we…
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Consumer Rights - 6 months guitar repair - breach of contract?
Hello. I
took my acoustic guitar in to my local luthiers for bodywork repairs on 30th
December 2023 after accepting a quote of £250 to £300. I have used them before
on several occasions with no problem. As of today, 6 months later, the work has still not been done. I have sent several emails chasing progress and
was told…
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Wowcher to refund 100,000s customers £4.99 each after signing them up to 'VIP' memberships
If you're a Wowcher customer, you could get a £4.99 refund over the next few weeks – but you'll need to act to get the cash. The online retailer is paying out a total of £4 million to 870,000 customers after signing them up to its 'VIP' subscription using a pre-ticked box on its website. Wowcher to refund 100,000s…