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Can i legally be stopped and accused of shoplifting outside the store
On Sunday i was in a shop in a shopping centre. I bought nothing in the shop and left. I began walking down the corridor of the shopping centre to the exit of the shopping centre and a member of staff stopped me in the corridor of the shopping centre and asked to search me as he said i had stolen something. I am now being…
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Lebara malpractice?
I've got a contract with Lebara (Sim-only). I chatted to an advisor about a month ago, who gave me a discount code that he told me was x% off every month for six months. It worked on the first month... but on the second month the contract reverted to full price. When I contacted Lebara, they said that the first advisor was…
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Boohoo return missing items
Hi all. I’ve been using boohoo for years with no problems. I ordered 8 items recently. I kept 1 and returned the rest. I have had an email for a refund but 2 items are missing from it. They said they are going to check cctv but after reading some other stories it doesn’t look likely. I returned via royal mail so have…
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Fitbit sense and versa 3 overheating issues.
Hi, I have a fitbit sense that is purchased in December 2021. I contacted fit it regarding this issue of overheating and was informed that mine was effected by the problem. They decided to replace it (bonus) but the device they have replaced it with has had the updated software, this update will have a hige negative impact…
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Lifetime warranty claims from a company that will not honor them?
Hello to you all, I hope you can help guide me, as there is so much information out there that I end up with more questions than answers whilst researching my problem, hence joining the forum. Many thanks in advance. I bought a set of Target Darts in 2008, and they came with a lifetime warranty on the darts barrel, of…
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Faulty electric hob top. who pays the refit cost of faulty item?
Recently brought a new electric hob top online from a company. It arrived fine and was installed by a local electrician. However the display on it is not functioning correctly. After sending photos to the supplier they have a greed a replacement. Which I have received today. My issue is the new one will need to be…
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Problem with brand new Mini
Hello We purchased a brand new Mini Cooper on a PCP back in August last year. We picked it up from the dealer at the end of November, and everything was fine until about three weeks ago when we noticed a knocking noise from the steering. By this time, we had only had the car for about six weeks, and it had only completed…
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No fixed boiler
I called a heating company one that obviously tenders our plumbers, they charged £144 for a call out the arrived next day and could not find nor fix the problem on my boiler. they called two other plumbers for advice still could no fix. said it was one of two issues the circuit board or another issue. came the next day put…
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Different Warranty Period for the exact same item between Domestic and Trade purchase
I have been in discussions with the supplier of a Fireangel WiFi safe Gateway after mine failed (been in operation for 40 months) the online document for the unit which is clearly identified as a Model WG-2 Wireless Interlink Gateway.If you search online for a WG-2 specification you get a document that confirms it's a 5…
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Kynex Scam (old Sure telecoms)
Unfortunately we are one of the victims of Kynex ones they were known of Sure telecoms. I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and…
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Refunding from a driving school
Hello I am wondering if anyone is able to help me out. I book a intensive driving course though national intensive back last may, the course had an estimated time of completion date around June the same year. Shortly after I was match with an instructor and paid him the rest of the outstanding owe £1700 in total to both…
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Faulty TV at loggerheads
Hi I purchased a £450 Samsung TV on the 4th Sept 24 from Argos, just recently the TV picture was distorted so I checked the aerial port and when I made the checks to ensure it had a good connection with the aerial cable the aerial input port fell off. I didn't take out any extra insurance protection with Argos and when I…
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DFS SOA FAULT RIGHTS
I purchased two sofas back in December 2022, in October / November it went faulty where the one side of the recliner doesn't work, no power to the speakers / cup holder ect. An engineer came out and told me 13 weeks for the part, several calls in the 13 weeks to make sure it was still on time, week commencing 10th Feb…
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6 months static caravn hell
Hello , This is my first time on the Forum and a long post, please bear with me. Writing from a place or feeling emotionally and financially coshed... Last July I bought a static caravan from a park in South West Scotland. I was sharing a house at the time and was looking for my own space to spend peaceful and precious…
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English resident taking Scotland resident to small claims court
I reside in England, I’m an individual and I would like to take another individual that lives in Scotland to small claims court. It is based on an item I rented out to an individual in Scotland, who is claiming they have now lost the item. I would like to claim for the replacement of the item and late return fees. I tried…
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Sofology Sofa - What should I do with this case?
3 seater and a 1.5 seater purchased from Sofology. After a 3 month wait, these were delivered on 14th Oct 2023 I have also purchased the extra accidental damage cover guarantee, which should cover everything, and expires Oct 2028. The 3 seater is perfect - all OK. No issues, considering we use it more then the 1.5 seater.…
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John Lewis lost my item, and refuse to refund me
Hi all, I'm wondering if you could give me some advice. So in November of 2023 I bought a Samsung Galaxy Watch 6 from John Lewis at a value of £249.00. It was a click and collect order via my local Waitrose. In October 2024 the watch developed a fault. I worked with John Lewis to get the watch repaired. Unfortunately the…
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Consumers rights on second hand vehicle.
Hi there, I bought a second hand car from a car dealership which I found on auto trader. I've had the car a week and there are several issues. 1st problem, the clutch is slipping and sometimes it's difficult to get into gear. 2nd problem, a rear wheel bearing is very noisy, 3rd problem, the tyre pressure monitor keeps…
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Zanussi claiming they are not the manufacturer of my Zanussi kettle, and won't tell me who is...
Hi all I bought a Zanussi kettle just over a year ago, bought through a retailer on eBay. After a few months the lid broke. I contacted the eBay seller, who - apparently** - then contacted Zanussi and was told that this due to not enough care being taken. That made no sense at all, but will spare the details as to why for…
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Amazon refund
Hi, I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery. I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected. I then went to my bank…
