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Anyone have any experience of taking Amazon UK to small claims court?
I ordered and paid £1399 for a 2022 Apple MacBook Pro 2 months ago and received a 2kg box of washing detergent instead. Having exhausted all attempts (emails and forms filled without number, obtaining a crime report from the police, returning item and sending proof they received it over a month ago etc) to get a resolution…
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Faulty Beko tumble dryer in less than 2yrs
Our Beko tumble dryer purchased for £550 20mths ago has started making a loud grinding noise. I called Beko and they said because I didn't register for an additional 1yr guarantee that I must pay a standard £155 (30% of the appliance value). I tried to argue that I would expect an appliance to last longer, that 30% of the…
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Wowcher extra charges
Hello all I bought a Hungarian Goose Feather & Down Duvet from Wowcher. It was priced at £48.25 When I added it to my basket, the price appeared as £53.25 I assumed that this was the P&P added to them However, when I redeemed the Wowcher the P&P was a further £5.95, making the initial purchase of £48.25, £59.20 I initially…
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Waiting since December
Hi, I don't know if anyone can offer me any advice. I ordered a Christmas present on the 4th December for my daughter from a UK based company. It got closer to Christmas and there still had not been any delivery details emailed to me. I emailed the company and they said there had been delays and this particular product was…
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Otty Mattress Warranty
Hi, Has anyone had any experience with Otty and their 10 year warranty for their original hybrid mattress? Our mattress purchased in June 2019 has the edge foam split on one side. Otty have said their believe the mattress hasn't been rotated in accordance with manufacturers requirements and therefore not honouring the…
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Mis sold contract by Carphone warehouse
I’m writing this on behalf of my partner to not only detail
the incredibly poor customer service that she has received by Currys Carphone
warehouse, but to also seek assistance on what options might be available for her
in order to gain a resolution to what is slowly becoming a rather expensive
nightmare for her. My…
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Faulty Land Rover- electrical issues- garage now not trading
Sadly,
I am literally at my wits end with the vehicle I purchased from Optimum Vehicles in York Let
me explain the history…. 29/10/2022
– Car purchased and finance agreement with Alphera started. 12/12/2022
– First fault. Optimum directed me to Blackstar warranties. Car
was collected and repaired by optimum. I was told…
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Amazon confirmed receiving my return on 25th July but asking me to wait 2 months for a refund.
I googled this 60 day thing and seen similar posts here in the search hence me coming here. The other posts people seem to be justifying amazon's stance as "well the have to do checks(already checked as they have it in receipt), maybe they think fraud(obv not as they confirm receipt and has serial number matching that in…
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Advice on cancelling/obtaining refund from Complete Savings using POA
I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys. Our father has mild dementia, when we first started sorting through paperwork and finances with…
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Paying defendants fees in County Court
I had a macerator need replacing as a sewage pipe was blocked. Anglian Water are refusing to pay for it even though the pipe was defective due to their fault. I want to take them to County Court but am worried that I may end up laying their costs if I lose. How do I stand on this please? Many thanks
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Taking Amazon to court
Hello everyone, I am taking Amazon to court. If you want to know why then read on. In 2020, I bought some Apple Airpods for my wife for her birthday. Recently, they started crackling, so she took them to the Apple Store in Edinburgh and they ran some diagnostics on them. They were part of a faulty batch. They knew the…
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Ring to raise basic doorbell subscription prices by 43% – but we've a trick to beat the hikes
If you've got a Ring doorbell 'Protect Basic' plan, you'll see the cost of your subscription rise by 43% from Monday 11 March – whether you pay monthly or annually. However, if you want to stick with Ring, we've got a trick to beat the hikes for at least a year. Read the full story: Ring to raise basic doorbell…
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Jaguar Land Rover
Scotland We purchased a Range Rover Velar R Dynamic SE in Oct'22. Feb'23 (4months in) the saga began with a rattle which they have failed to identify and repair after 15 times to date in garage! We believe rattle is from deployable sidesteps which were fitted at point of sale as they said they came with car. Vehicle…
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Radiatorworld.co.uk 100% Money Back Guarantee - £42 Carriage!!!!
Hello We bought an electric radiator fro radiatorworld.co.uk. It turns out it is too wide so i thought no worries, they offer a 100% money back guarantee: So I called them, they advised take pictures to prove in good condition. Thye then send them to the manufacturer who then authorise the return. The manufacturer will…
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A Shade Greener - Solar Panels - Pigeons
HI all, Has anyone found themselves in a similar situation? We took out free solar panels with A Shade Greener about 5 years ago. They lease our roof space in exchange for free/reduced energy. There was never any mention of solar panels attracting pigeons and any measures put in place at the start to prevent this. Forward…
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Phone went in for warranty repair and the repair center damaged the phone voiding the warranty
Spoke to google and they pointed me to EE as the warranty handler as bluetooth was not working but still within warranty. Google Pixel 6 pro handed into EE Store Device checked over by EE employee and was i was handed a repair receipt confirmation. On there it clearly states that the device is "General condition: Good: no…
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DFS sofa that is too hard to sit on
This discussion was created from comments split from: Faulty DFS sofa.
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Unknowingly subscribed
This is probably my own stupid fault, but I’ve unknowingly been paying £10.99 a month for nearly three years for a software subscription I wasn’t using. Last summer April 2024 I tried the upgraded version and, before the trial ended, I specifically asked the agent to ensure all other subscriptions, including the £10.99…
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Scam and bank’s responsibility
Dear fellow forum friends, On Saturday I paid with my Visa card, linked to my current account £50 for what I thought was a brand new electrical item. I checked the blurb . Didn’t know the company but said it was London, had London tele number. Long story short as soon as I didn’t get an instant invoice email for the goods…
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CARPHONE WAREHOUSE/CURRYS
Hello, I took my PC of two and a half years back to CURRYS for repair. They charged me £79.50 after i misheard it as £79 when actually £75. First saying transport only but one staff member said in depth diagnosis and though seeming unhappy agreed. They then said any replacements were extra but a black screen following…
