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shop gave cable that takes 30 hours to charge device
Hi,I purchased a SteamDeck from cash converters yesterday. I had a lot of bother getting it to work, and it seems that something went wrong when it first turned on. it seems the issues were caused by insufficient power. The cable that was given was like a generic USB-C cable like the one you get with a cheap smartphone. I…
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Old cases
A professional person who was working on my behalf 15 years ago, didn't do as I asked which left me heavily in debt. I ended up in court, he was pointed out by the judge as doing wrong. Because this left me in debt at the time, I couldn't afford to sue him, I can't sue him now because it's too late! I now want to name and…
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Ridiculous situation with Argos
I find myself in the most ridiculous situation with Argos and I would appreciate any/all input. I purchased a washing machine from Argos in December last year. In May of this year, I received an email from Argos informing me that my brand of machine may have a fault. I checked the serial number and sure enough, my machine…
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Etsy dispute
My partner bough several items from a company in mainland Europe through Etsy of which one turned out to have a fault (zip not unzipping). She contacted the seller to raise this matter and also via Etsy and requested an exchange for the faulty product. The seller wanted my partner to go to a tailors and get the item…
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Plastic in food
I ordered via just eat and found plastic in my fries. I messaged on the app straight away and they are offering £3.50 refund after chasing. I’ve tried asking for a higher amount as I feel the whole meal was anffected and I shouldn’t be expected to eat the rest once you’ve found plastic. Is there any right here? Or am I…
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Amazon complaint
Does anyone have any current information on contacting Amazon by email to complain about customer service (especially the useless, misinforming live chat which I obviously do not want to use)? I cannot find an email address on Amazon website and those on here are all now unattended mail boxes or have ceased to be used…
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Charge for a membership I do not require
Hello, I am looking for some advice on whether a charge to my credit card is legal. I signed up to a service but on completing the sign up I noticed there was a £90 per year membership charge. Based on what I would purchase over a year I did not think it was cost effective so simply thought to myself I will just not pay…
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Changes to Paypal
Sorry if this is in the wrong catagory, please move if so. I am receiving at least 2 emails a day from paypal telling me they're making changes to their legal agreements. I don't really understand what the changes are as I rarely use paypal but surely they're not changing them twice a day for the last fortnight? Or is it…
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Vouchers/Money Off Codes/Credit/Gift Card Rights
Hi I used a delivery app to order a meal and as I'm a first time user of the app, I found a code that takes £10 off your first order. (I do this when buying clothes too and I've never experienced this sort of issue.) One of the food items I ordered was the wrong flavour so I contacted the app customer services section who…
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Viagogo won't refund me for a cancelled sporting event
I bought tickets via Viagogo for a boxing match which was then subsequently cancelled (doping issue out of Viagogo's control). Viagogo confirmed I'm entitled to a refund. Since April 2024 they just tell me that the refund has been processed their side and that they'll look into why it's not hit my account. However, despite…
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Holiday Extras - Airport Parking Refund
I'm hoping someone can give some advice. I booked airport parking with Holiday Extras, the booking was fully refundable with their Flextras offer: "FLEXTRAS: FREE CANCELLATION is our most flexible option. You can amend or cancel your booking up to your booked arrival time, without any fees. Cancellations within 7 days of…
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DFS - Finance Warning...
Hi, Just a warning to anyone taking out finance with DFS Sofas.. DFS partially delivered a suite to us. They then rebooked as half of it was missing. However, a couple of days later they contacted the finance company creation finance and told them the goods were delivered in full! DFS contacted creation the same day they…
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Dodgy light fixture
So story goes i bought a light fixture from Dunelm in feb 2021 and moved house in 2022 but didn’t install the light until june 2023 and a month later the cord hanging the light snapped as it has very heavy glass shades so it clearly can’t bear the weight of these shades. We fixed the problem ourselves as we really liked…
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Argos refusing refund on faulty item.
I purchased a Samsung Vacuum online via Argos and collected in store. April 2024. Since having it, we have realised that the hoover is pretty poor. Doesn’t live up to expectations of a £300 device, leaves bits on the floor but also recently developed a fault where intermittently it cuts out. Spoken to Samsung and went…
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Successful warranty claim - refund refused - where do I stand?
My wife bought me a pair of boots which are advertised as Goretex, waterproof boots. They leaked right away but I had a lot on, and I emailed the company more than 30 days after purchase. Due to delays at their end and slow chasing by me, I did not get the boots back to them for a warranty check until after 6 months,…
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Consumer Rights Act 2015 - Currys Offer Reasonble?
Hi All I’ve had an offer from Currys following my claim for a broken fridge freezer which cannot be repaired and is less than 6 years old. I supplied proof from the engineer I called out that it cannot be repaired, which they have accepted and have greed to pay for. The fridge freezer was 2 month short of 6 years old and…
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Cancelled Car Insurance Admin Fee Rip Off
Due to lack of income in recent months, we sold our 2nd car. Telephoned Direct Line to cancel the car insurance a month ago, just checked my bank account to see that they have taken £49 from my bank account, apparently to cover admin fees ! Talk about a rip off. This is causing another financial headache we do not need.…
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Are appliance replacements able to be older models?
Hi, John Lewis replaced a broken 2016 AEG hob in 2017 with a 2011 model (unknown to me). It is now broken. The 2016 model would have been repairable for a total cost from the manufacturer of £170 but the 2011 model is obsolete so unrepairable so needs replacing at a cost of approx £709 + installation. Who is liable for…
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Shower fitted breaking UK Water Regs Nightmare
Bathroom company installed new bathroom in 2023, they were instructed to use our existing shower which has an integrated pump built into the shower. In 2019 we had extra pipework fitted so this shower was connected to the cold water tank and not the Mains water supply. The Bathroom installers were aware of this and…
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Goodwill gesture in vouchers or cash?
I had a ‘no fault’ accident whilst on a P&O cruise and have complained to them about my treatment after the accident, which resulted in a long delay in getting the correct treatment I needed and then getting potentially fatal blood clots in my lungs. P&O have refused to pursue my complaint against the ship’s doctor who…