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Consumer Contracts Regulations - right to cancel
I was just reading through section 3 of the CCR (as one does from time to time) and spotted this in the first part of it (p27) - I've never noticed it before: 27.—(1) This Part applies to distance and off-premises contracts between a trader and a consumer, subject to paragraphs (2) and (3) and regulations 6 and 28. ... ...…
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Currys Click and Collect - charged even though no item picked up
Hi, I hope you can help. I ordered an item for click and click from Currys (MK store) using buy now pay later for 6 months (£199.99) on 18th June using their Flexpay with Currys/Creation. I did not pick up the item and the email reminder (23rd June) said that the item would be refunded if not picked up within 5 days. I…
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Ryanair refuse to cancel
Hello, due to sudden serious illness we cannot travel. We were due to fly with ryanair in 24 days. I have travel insurance but cannot claim without documents proving cancellation, but ryanair will not cancel therefore they will not provide the docs I need. I am not claiming a refund from ryanair, just would like some…
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Damaged iphone during O2 repair
I have been an O2 customer for over 15 years, have always paid my bills on time, and stayed loyal to the company. I upgraded my phone last October, and after about 6 weeks it developed an internal issue with the battery, that caused the device to overheat and cracked the rear glass. After fighting for several weeks, O2…
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Money Moral Dilemma: Should I give back the 'accidental' refund for an item I wanted to return?
This week's MoneySaver who wants advice asks... I bought a footstool from China for £250 on an online marketplace. When it arrived, it wasn't at all the same as the one listed, so I requested a refund. Because returning it would cost the seller a lot, after much negotiation I very reluctantly agreed to keep it and be…
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Returning a used car from a dealer
I bought a used car for 2k from a dealer on 22/05 from Croydon. Approximately 15 minutes down the road. It lit up like a Christmas tree. Multiple faults and engine management light come on. Traffic was really busy, so I drove very gently home. The following day I took the car to a local garage and had them run a…
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Dispute over cancellation fee invoice
Hello I booked a company to install a ventilation unit in an upstairs room in my house. I was clear in my enquiry that it was in an upstairs room. They provided a quote via email, without coming for a site visit, asking any questions, or requesting photographs. However, they have been to the property several times over the…
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Are removals services covered by Consumer Rights Act 2015?
I can't see why removals shouldn't be covered by the Act, but I also can't find any information to say they are. Briefly, a relative booked a removals service to bring a large, awkwardly shaped piece of furniture to his house. The item was collected but on arrival at his house the men said they were unable to get it…
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Am I able to do a charge back?
Hi all, Just wanted some advice before I raise a charge back for a payment I made via Visa Credit Card. I recently got my daughter a sim card and went to add it into one of my old phones to find it was network locked to EE so it wouldn't let me register the Lebara sim I had got for her. I went online to see if there was a…
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What are my consumer rights
I bought an Acer all in one desktop computer. After 16 months of use the power button has decided to stop working so every time I press it, it will not switch on the computer and just sticks. I still have the recipt to the computer. So just wondering what my consumer rights are to getting it fixed.
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Who do you take a faulty glucose monitor up with?
OH bought a Dexcom glucose monitor from Chemist4U. She's done this previously & all have been perfectly fine except this latest one turned out to be faulty. Contacted Chemist4U who have told her she needs to basically go see Dexcom. My understanding of online purchasing is if you buy from Chemist4U then they're the ones…
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Amazon and small claims court
knowing that amazon don’t do engagement, and have no complaints service, i am contemplating filing a small claim action. to explain: i bought a steam iron from the amazon warehouse arrived, and set up with no issue. ironed a couple of shirts, then two, brand new next shirts that had been crumpled in transit - the iron…
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Stolen Car crashed into my wall. Claiming from the Car Insurer refused
Hello All I would appreciate hearing your thoughts, especially if someone has informed knowledge on this:- In brief, a stolen car crashed into my garden wall.The driver was arrested for driving under the influance, careless driving etc. The Police gave me details of the Car Insurer and policy number I made contact with the…
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booking.com complaint
Hi peeps, do I have a leg to stand on here? Sadly I can't see there's any ombudsman I can take this too for flights booked through booking.com? I feel thoroughly ripped off! I'll try to be succinct! My lovely partner just birthday surprised me with flights to Switzerland in April next year! He booked them through…
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E-voucher never arrived
Hi all, I recently purchased an e voucher for some friends for a restaurant however, 2 weeks later, it has still not arrived. I've checked email addresses and all is correct, and I have a receipt to say it has been sent. Having just checked the company I have also just found out in the last few days it is planning to…
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ClarityCheck.com unwanted subscription
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they…
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Extreme sport trip booked; never completed; no refund?!
My friend and I paid for two tickets to do an extreme sport outing with a UK based independent practitioner. This was two years ago. He insisted we pay 100% upfront and seemed legit. The process was that we would book a date and check the weather the day before, to check that it was safe to fly. We have now done this about…
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Faulty earring
What are my consumer rights regarding purchasing an earring, then getting home to open the box and find that the earring is broken? I asked the store to measure the post, which they did behind a counter. They placed the earring straight into the box and I did not see the earring again until I took it out of the box,…
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Letter of complaint to car hire company. CENTAURO AND AUTOEUROPE
Hi everyoneI am looking for advise on what to write to the car hire company that we recently attempted to use earlier in August. We were terribly let down by these companies and im formulating a letter of complaint. Before I do this, I want to gain a better understanding of some of the financial details how how brokers…
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Cancelling car lease before finance approved?
Recently enquired about a lease deal and received a quote online from Trustford. Accepted and filled in the finance application. However, not sure if misinformation from the rep or just different offerings but found ford via my local dealer offering a free wall charger on the same deal, which wasn't available I was told on…
