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Snug Sofa issue
Hi. I bought a sofa directly with Snug Sofa in May 2022. I received no notification but heard last year it had gone into administration. They are however still selling Snug sofas in SCS. My sofa has developed a fault and is not yet 3yrs old and for over £1100 for a 2 seater I would expect it to last longer and I can’t find…
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Seeking Advice on Challenging a Financial Ombudsman's Decision - Smile Direct Club
I am writing to seek your advice on how best to challenge a
preliminary decision from the Financial Ombudsman Service (FOS) regarding a
complaint I made against a finance company. I believe their decision is flawed
and I would appreciate your guidance on formulating a strong response. Background: My wife underwent dental…
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boots returns
Good Afternoon Just wondered if you can help me with an issue from boots, I
sent an item back using a pre paid label that they issued through their returns
portal on their website, I returned the item, and the item has got lost in the
post, I have proof it was collected from me and shows this on royal mail
tracking but…
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Download festival and Allianz Protection not honoring their insurance.
My wife has purchased a 5 day arena access ticket and 5 day accessible camping ticket for this years Download festival, including paying for the optional cancellation insurance. She has just had an emergency MRI and the results came through and her condition hasdeteriorated quickly and probably going to need surgery on her…
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musicMagpie false advertising of delivery service
MusicMagpie advertises delivery "by 1pm next day" for orders placed by 10pm. I therefore ordered a phone on 11 Feb and paid extra for the premium delivery by 12 Feb - which would have allowed me to set up the new phone before going abroad on holiday today. At 1.13pm on 12 Feb I received an email - although the deadline had…
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Faulty wheelbarrow
Hello my husband bought a wheelbarrow for my xmas present from eBay after about 5 weeks one of the handles became loose with the weld breaking. the supplier refused to pay for the faulty part to be returned and my husband paid for a courier to return it for repair. now the supplier says that part of the handle was lost in…
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O2 warranty claim (-they agreed a replacement but have had my broken phone since 27th november!) )
My Google pixel 7 pro developed black spots on the screen. There had been no physical damage to the phone and was advised that this was likely covered under the 3 year o2 warranty (-as part of a plus plan) The o2 warranty material advises that the phone will be returned to you within 4 working days. I have quoted this…
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Stolen nectar points
Today I received an email from Nectar thanking me for spending my points 54000 in Argos. I am completely shocked and distressed about this as I had been saving these points to take my granddaughter on the Eurostar next month! I have not been able to get in touch with Nectar as their office is closes at 5.30. I sincerely…
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Fragrance Shop - empty box. Are they correct in response?
Hello everyone. i placed order with Fragrance Shop and received empty box this morning. Postman took photo and apologised as box was torn and item inside was missing. They covered it in their tape stating it happened in their care. Sent this Royal Mail photo and 2 of my own and a video to Fragrance Shop. They are saying…
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John Lewis -Wrong item delivered
I ordered a new Apple MacBook Air from John Lewis, they delivered a box of baby bottles. After several frustrating conversations telling me to contact the financial ombudsman or citizens advice I have now been told ‘The distribution team were compliant with the processes carried out and as a result a refund or replacement…
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Parcelcompare / Parcel Hero issues with recurring payment subscription
Earlier this year I booked a parcel delivery with parcelcompare.com which went fine - reasonable price and delivered parcel to parcel shop easily enough. 5 months later, parcel compare deducted from my bank account the same amount as the original payment without any communication. The 'additional charge' was deducted…
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Cooling off period
I bought a new car online, transactions were all done via email/phone calls and I didn't ever go to the dealership. Car was delivered to me. This was an off premises sale/distance sale. I want to reject the car for various reasons (however I know I don't need to give a reason in the cooling off period). I've had the car 3…
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Wren kitchens..is it fraud?
Recently we purchased a Wren kitchen and it was installed by one of their approved fitters. Later we found out that almost everything had had been installed incorrectly. The fitter was more interested in going to his next job and seemed to have several on the go at the same time. The response of Wren was to ignore us.The…
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YODEL LYING DRIVER
Hi all,I’m looking for some help on a situation that is driving me absolutely mad and making my blood boil on a daily basis. I ordered some clothing online. Four of us, including myself, were at home the day was supposed to be delivered however the delivery driver never rang the doorbell or knocked on the door to deliver…
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Purchased online, collected in store, box opened at home.
I purchased online a rechargeable toothbrush and opted to collect from their local shop. I have purchased this make before and all has been OK. I opened the box and found the rubberised grip area is much smaller than the previous two I purchased and with my aging hands makes it less easy to hold. If j had known this I…
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Under weight packaging
Hi. I regularly weigh products in packaging and find the contents do not weigh the weight stated on the packaging. For example I find the contents of Waitrose fresh chicken livers to be nearer 350g than 400g. Is this a widespread 'shrinkflation' policy that supermarkets use to boost their yields? Apparently they are…
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Advice re 'cancellation fee'
Hi Our boiler has stopped producing hot water... Radiators OK. Called a national company out that have charged a fee of £140 to look at it. Have given us a quote of £500 for the work..1 hour labour , rest parts. We decided to also get another quote as this seemed too expensive. Company now saying we have to pay a…
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Anyone have any experience of taking Amazon UK to small claims court?
I ordered and paid £1399 for a 2022 Apple MacBook Pro 2 months ago and received a 2kg box of washing detergent instead. Having exhausted all attempts (emails and forms filled without number, obtaining a crime report from the police, returning item and sending proof they received it over a month ago etc) to get a resolution…
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Faulty Beko tumble dryer in less than 2yrs
Our Beko tumble dryer purchased for £550 20mths ago has started making a loud grinding noise. I called Beko and they said because I didn't register for an additional 1yr guarantee that I must pay a standard £155 (30% of the appliance value). I tried to argue that I would expect an appliance to last longer, that 30% of the…
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Wowcher extra charges
Hello all I bought a Hungarian Goose Feather & Down Duvet from Wowcher. It was priced at £48.25 When I added it to my basket, the price appeared as £53.25 I assumed that this was the P&P added to them However, when I redeemed the Wowcher the P&P was a further £5.95, making the initial purchase of £48.25, £59.20 I initially…
