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Ring to raise basic doorbell subscription prices by 43% – but we've a trick to beat the hikes
If you've got a Ring doorbell 'Protect Basic' plan, you'll see the cost of your subscription rise by 43% from Monday 11 March – whether you pay monthly or annually. However, if you want to stick with Ring, we've got a trick to beat the hikes for at least a year. Read the full story: Ring to raise basic doorbell…
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Jaguar Land Rover
Scotland We purchased a Range Rover Velar R Dynamic SE in Oct'22. Feb'23 (4months in) the saga began with a rattle which they have failed to identify and repair after 15 times to date in garage! We believe rattle is from deployable sidesteps which were fitted at point of sale as they said they came with car. Vehicle…
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Radiatorworld.co.uk 100% Money Back Guarantee - £42 Carriage!!!!
Hello We bought an electric radiator fro radiatorworld.co.uk. It turns out it is too wide so i thought no worries, they offer a 100% money back guarantee: So I called them, they advised take pictures to prove in good condition. Thye then send them to the manufacturer who then authorise the return. The manufacturer will…
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A Shade Greener - Solar Panels - Pigeons
HI all, Has anyone found themselves in a similar situation? We took out free solar panels with A Shade Greener about 5 years ago. They lease our roof space in exchange for free/reduced energy. There was never any mention of solar panels attracting pigeons and any measures put in place at the start to prevent this. Forward…
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Phone went in for warranty repair and the repair center damaged the phone voiding the warranty
Spoke to google and they pointed me to EE as the warranty handler as bluetooth was not working but still within warranty. Google Pixel 6 pro handed into EE Store Device checked over by EE employee and was i was handed a repair receipt confirmation. On there it clearly states that the device is "General condition: Good: no…
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DFS sofa that is too hard to sit on
This discussion was created from comments split from: Faulty DFS sofa.
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Unknowingly subscribed
This is probably my own stupid fault, but I’ve unknowingly been paying £10.99 a month for nearly three years for a software subscription I wasn’t using. Last summer April 2024 I tried the upgraded version and, before the trial ended, I specifically asked the agent to ensure all other subscriptions, including the £10.99…
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Scam and bank’s responsibility
Dear fellow forum friends, On Saturday I paid with my Visa card, linked to my current account £50 for what I thought was a brand new electrical item. I checked the blurb . Didn’t know the company but said it was London, had London tele number. Long story short as soon as I didn’t get an instant invoice email for the goods…
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CARPHONE WAREHOUSE/CURRYS
Hello, I took my PC of two and a half years back to CURRYS for repair. They charged me £79.50 after i misheard it as £79 when actually £75. First saying transport only but one staff member said in depth diagnosis and though seeming unhappy agreed. They then said any replacements were extra but a black screen following…
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Plumber refused to leave my property before payment
Hello, I own a one bedroom flat and had to find an emergency plumber the other evening as my tenants called to say the boiler was leaking. My tenants couldn’t turn the stop tap off under the sink and the leak was too severe to leave till the morning. I typed in emergency plumbers 24 hour on Google and found a company…
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SCS refusing to cancel order but didn't say at point of sale.
Hi, we ordered 2 x sofas and a pouffe from SCS in store 11th Jan, paid a £700 deposit by debit card we were told we had 5 days from sale to make any amendments to the order. At point of sale no Ts&Cs were mentioned and I was asked a few questions about delivery etc. I was only given a screen with a signature box to sign.…
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Does this fall under section 75?
Long story sorry. Hired a professional landscaper to remove old patio, install new patio and also grassed area. Paid materials up front (£4.5k) with agreement to pay labour (£4.3k) once job complete. £4.5k paid by bank transfer. Materials delivered to my drive the day before the job was due to start and then we were hit…
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Refurbished mobile
Hello! I bought a refurbished iPhone12 for my son just before Christmas via a third party seller on Amazon. The phone looks in top condition, but he quickly noticed the battery was playing up a bit. At first he plugged it into the apple charger of his previous mobile and, while the charging indicator came on, the battery…
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John Lewis
Hi looking for advice. I recently purchased a watch online from John Lewis using a one 4 all gift card. The watch cost £40. When the package arrived I opened it to find inside a watch box but no watch inside the box. I immediately contacted John Lewis customer service and was asked to provide pictures of the packaging…
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DFS refuse to refund a sofa we cannot use due to mis selling. What are our rights?
We bought 2 sofas from DFS in Dec 2022, after trying many and explaining we needed a soft one due to my degenerative disc disease. We paid by £3K store credit . They were delivered March 2023. We are unable to use them as they are too hard to sit on, and actually gave me back pain after 2 hours of sitting on them. We…
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Returning an armchair
I bought a quite expensive Danish recliner and footstool from a company by phone after seeing it online. I've recently come out of hospital and it seemed ideal for me without looking too medical. Unfortunately it's too low for me to get back out of. The company are saying they can’t accept it back as new (Sat on once),…
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Oliver London (clothes brand) return rights and warning
Hi there, I need advice on what my rights are in terms of returning purchased items to an international location. I purchased 5 items of clothing from Oliver London online. It was a pop-up advert on Instagram, their website looked very nice, and clothes were presented like they were of good quality with a nice discount due…
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Making a claim with small claims court, from abroad?
Hi there, I work as a freelancer, one of my clients is now two months late on payment and I would like to make a claim against them. I plan on using Money Claims Online service by the HMRC. However, I am currently abroad and will not be able to physically attend any court procedures.....as the name of the service suggest I…
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Hello Fresh - duped into signing up for 20 meals for a family of 5
We had Hello Fresh knock on our door 5 days ago. I was happy to give them a try. I'd always been meaning to give them a go. The agent took my phone and filled in for me and applied their discount code to give a discount. I told them we had a family of 5. I logged onto the account today and tomorrow we have 20 portions of…
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DFS Sofa - 15 year warranty
Was hoping someone could advise me about my potential rights relating to a sofa that I purchased in 2020, that is still under a 15 year structural warranty. My Husband and I had a sofa delivered from DFS in September 2020. For the first couple of years sofa was fine - no issues that we had identified. In 2023, springs in…
