-
Faulty Vehicle
Thanks in advance for the advice 😊 I bought a 2019 plate Fiat 500x with 48,000 miles on the clock. I had done my research and bought it from a ‘reputable’ and well known company. On the day of collection I met with a company representative at their pick up point (saved me driving 200 miles to collect the vehicle). The rep…
-
Refund.
I bought a freesat from argos, thinking it was freeview, and it was not suitable for purpose, it was for a satellite connection and not a tv ariel connection, and because the outside seal was broken they will not refund?
-
Amazon refund, help needed please.
I returned an item to a seller on Amazon a few weeks ago. The seller sent me a label but it was not free post, I had to pay the postage. Item shipped with DPD and I have tracking and a photo of proof of delivery (the parcel was left at a shop next door to the seller). I waited for my refund and as it had not arrived I…
-
Flight tickets
I purchased flight tickets from Heathrow to Detroit with KLM. This included one piece of hold luggage. I actually have a screenshot confirming this. When the tickets arrived it showed no hold luggage included. After several emails back and forth and 1 hour 10 minutes on the phone to customer services I was eventually told…
-
Direct Debits paid in advance for a service not received yet - can I change my mind?
I've paid DDs to an accountant in advance and sent the information on Friday for them to do the job (an annual thing). But recent events mean that I really have to save money, and I've found a way to get the same work done way cheaper (and probably get a better more reliable service). Can I ask for a refund of my money in…
-
House of Sundar not refunding - legal?
I bought some clothes of house off sundar. Their returns policy I only realised afterwards says it’s store credit or exchange only and pay own return shipping. they claim it’s because every item is “artisanally” made, which can’t possibly hold up if each item can be ordered 10+ times is that legal? I thought any company…
-
Currys £149 repair service
Hello, has anyone experienced problems with the Currys £149 repair service? It offers to pick up, repair and return TV etc. Parts are not included. When I telephoned to book the repair I described my fault (TV screen turned black) and was told the fault was to do with the LCD/LED lights behind the screen. The cost of parts…
-
British Gas / Centrica / Hive won't honour substantial prize win - what can I do?
Hi all, a long one here, I'll try and keep it as short and
to the point as possible. Earlier this year, we attended Grand Designs Live event, and
entered a competition run by Centrica Hive (British Gas) for a full
installation of an Air Source Heat Pump (ASHP). I have never won a prize so was
delighted to get a call a few…
-
Making Claim under Consumer Rights Bill and Section 75 Issues
HiI bought a robot vacuum cleaner on Amazon a bit over two years ago. It first developed a fault when it was about 19 months old and the manufacturer repaired it. It then developed a similar fault 3-4 months later and I tried contacting the manufacturer to get it repaired again, but heard nothing back. Long story short, by…
-
Plumber
When I booked local plumber - a long established firm, not a bloke with a mobile - to make my loo flush again I made it clear [in writing] that I wanted a cheap replacement syphon and had no need for anything fancy, and also that I was an OAP. When they did the job the plumber came with a fancy compete kit; syphon, inlet…
-
Argos never delivered, can't request refund
Hi, It's been a week since I placed an order for next day delivery (£450 small item - TV). Item never arrived, no delivery attempts made, tracking details still say in transit (tracking was working next day and I could track the driver until I was next delivery on GPS when it suddenly reset back to "in transit" and it's…
-
Google pixel phone keeps resetting
Hi all My husband told me tonight that his google pixel 9 pro keeps resetting snd that this is the third time he has had to factory reset his phone. He is under contract with ID mobile and has had it less than a year. Would he be able to swap to another phone because of the constant issues. Thank you
-
Online refund
I bought a Mother of the Bride dress in June. I contacted the Boutique and followed their instructionsto return. They received it on1st July. I have been in constant contact with them as I still haven't received my refund. They keep saying in processing. I don't know what my next move is please help as its an expensive…
-
Faulty car, failed repairs and a refusal of a refund
I have bought a used car in April, and within 15-20 mins I noticed two faults. Communicated these with the dealership, they said book the car in a garage for inspection and they will get it sorted. The garage confirmed all faults (5 total, including one engine related which would require new engine or an engine rebuild).…
-
Car on PCP, Salvage history
Hi all, Thank you for stopping by my post. I got a used audi on PCP 2 years 9 months ago from a franchise dealership. I wanted to return the car so last year I inquired my options from the finance company and for a better valuation they suggested that online car platforms can be used. Two days ago, I uploaded the vehicle…
-
BT Broadband+Landline cheaper than Landline although Broadband not available at location
Dear forumites, We live in a very remote location in Wales. No mobile reception in our village. BT has sold us Landline&Broadband with a very basic speed - we are on an ancient copper line -, this package is cheaper than a landline only contract. (This contract included the purchase of fancy modern phones of which many…
-
Debenhams Refund timeframe
Hello, I purchased an item online from Debenhams, and returned it for a refund. They received the goods 14 days ago but I still do not have a refund. After researching am I right in thinking that the Consumer Contract Regulation says that they have to refund me within 14 days of them receiving the goods or having proof…
-
George @ Asda sandals recall
Hi there, I am wondering if anyone can advise or point me in the right direction. I purchased some sandals from George @ Asda online. The quality wasn’t great and they made my feet itch but they was cheap and pretty for a holiday trip over the summer. I didn’t think anymore of it until I recieved an email form Asda stating…
-
cheaplocksmiths.net a scam
so , locked my car keys in my boot like a fool. Panicked a bit so called a locksmith, claimed to be local , the website had a pic of the town, the guy on the phone asked where I was and said he knew it well when I said where I was, took my reg Said they would be 20 mins max, 20 mins passed, noticed i had a text from 'Tom'…
-
Trading standards advice for roof not fit for purpose
A couple of months ago I had a quote of 1200 pounds for my decking and a small lean to roof above it. I'm happy with the decking but the roof, even after him coming to fix it twice, is still leaking all over the place. He has refused to redo the roof and I don't think he will give me any money back, he has only offered to…
