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Faulty electric hob top. who pays the refit cost of faulty item?
Recently brought a new electric hob top online from a company. It arrived fine and was installed by a local electrician. However the display on it is not functioning correctly. After sending photos to the supplier they have a greed a replacement. Which I have received today. My issue is the new one will need to be…
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Problem with brand new Mini
Hello We purchased a brand new Mini Cooper on a PCP back in August last year. We picked it up from the dealer at the end of November, and everything was fine until about three weeks ago when we noticed a knocking noise from the steering. By this time, we had only had the car for about six weeks, and it had only completed…
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No fixed boiler
I called a heating company one that obviously tenders our plumbers, they charged £144 for a call out the arrived next day and could not find nor fix the problem on my boiler. they called two other plumbers for advice still could no fix. said it was one of two issues the circuit board or another issue. came the next day put…
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Different Warranty Period for the exact same item between Domestic and Trade purchase
I have been in discussions with the supplier of a Fireangel WiFi safe Gateway after mine failed (been in operation for 40 months) the online document for the unit which is clearly identified as a Model WG-2 Wireless Interlink Gateway.If you search online for a WG-2 specification you get a document that confirms it's a 5…
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Kynex Scam (old Sure telecoms)
Unfortunately we are one of the victims of Kynex ones they were known of Sure telecoms. I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and…
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Refunding from a driving school
Hello I am wondering if anyone is able to help me out. I book a intensive driving course though national intensive back last may, the course had an estimated time of completion date around June the same year. Shortly after I was match with an instructor and paid him the rest of the outstanding owe £1700 in total to both…
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Faulty TV at loggerheads
Hi I purchased a £450 Samsung TV on the 4th Sept 24 from Argos, just recently the TV picture was distorted so I checked the aerial port and when I made the checks to ensure it had a good connection with the aerial cable the aerial input port fell off. I didn't take out any extra insurance protection with Argos and when I…
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DFS SOA FAULT RIGHTS
I purchased two sofas back in December 2022, in October / November it went faulty where the one side of the recliner doesn't work, no power to the speakers / cup holder ect. An engineer came out and told me 13 weeks for the part, several calls in the 13 weeks to make sure it was still on time, week commencing 10th Feb…
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6 months static caravn hell
Hello , This is my first time on the Forum and a long post, please bear with me. Writing from a place or feeling emotionally and financially coshed... Last July I bought a static caravan from a park in South West Scotland. I was sharing a house at the time and was looking for my own space to spend peaceful and precious…
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English resident taking Scotland resident to small claims court
I reside in England, I’m an individual and I would like to take another individual that lives in Scotland to small claims court. It is based on an item I rented out to an individual in Scotland, who is claiming they have now lost the item. I would like to claim for the replacement of the item and late return fees. I tried…
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Sofology Sofa - What should I do with this case?
3 seater and a 1.5 seater purchased from Sofology. After a 3 month wait, these were delivered on 14th Oct 2023 I have also purchased the extra accidental damage cover guarantee, which should cover everything, and expires Oct 2028. The 3 seater is perfect - all OK. No issues, considering we use it more then the 1.5 seater.…
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John Lewis lost my item, and refuse to refund me
Hi all, I'm wondering if you could give me some advice. So in November of 2023 I bought a Samsung Galaxy Watch 6 from John Lewis at a value of £249.00. It was a click and collect order via my local Waitrose. In October 2024 the watch developed a fault. I worked with John Lewis to get the watch repaired. Unfortunately the…
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Consumers rights on second hand vehicle.
Hi there, I bought a second hand car from a car dealership which I found on auto trader. I've had the car a week and there are several issues. 1st problem, the clutch is slipping and sometimes it's difficult to get into gear. 2nd problem, a rear wheel bearing is very noisy, 3rd problem, the tyre pressure monitor keeps…
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Zanussi claiming they are not the manufacturer of my Zanussi kettle, and won't tell me who is...
Hi all I bought a Zanussi kettle just over a year ago, bought through a retailer on eBay. After a few months the lid broke. I contacted the eBay seller, who - apparently** - then contacted Zanussi and was told that this due to not enough care being taken. That made no sense at all, but will spare the details as to why for…
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Amazon refund
Hi, I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery. I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected. I then went to my bank…
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TV Licence over payment/refund issue
Hope someone can help. In July 2023 we moved house. We were selling our individual houses and moving in together and mistakenly transferred both licences onto our new house. As we were paying this out of two separate accounts hence didn’t pick up on the error until earlier this year. We immediately emailed TV licensing,…
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Argos cancelled return for no reason advice needed
I wonder if any one can give me some advice. I ordered a breadmaker yesterday from Argos to be delivered same day. I needed it quick as my old bread machine died and I rely on it to make bread for my son who has severe allergies. It was delivered yesterday evening at 7pm. When I got box inside I noticed some damage to box…
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Rejecting Ikea goods due to partial non-delivery
I ordered three wardrobes from IKEA. They arrived on 7th Feb (after endless hassle with delivery). One was delivered broken so I contacted Ikea the same day to ask for a replacement, which they agreed to. They also told me that I didn’t need to return the broken one and I could just dump it. Since then I’ve been messed…
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Single letter correction in name on ticket of international flight
I have booked air ticket from London to Amritsar (India)vod Air India from Travel Up website. I have only one name (given name) on my Passport i.e. Jaswinder Singh. So as per Airline Guidelines, i typed in this name in First Name as well as in Surname while making booking. However While entering information, I have entered…
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Picture of Goods Not Matching Goods Received
Hi, I recently bought a set of 3 blinds, which were custom made (made to measure) from Blinds-2Go online store. I payed for these on the 2nd Feb using a debit card, coming to approx. £250. Essentially, when looking at the blinds online they portrayed a light/bleached colour. The items I received in no way resemble to…
