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Business Paid the CCJ by cheque. How long until I'm certain it's cleared
Hi everyone. My elderly mum has a conservatory fitted last October. It has a couple of problems. For months we rang, emailed, went to see them. Yes we'll fix it. They never did. In the end I told them fix it, or I'll get it fixed and take you to court to claim the cost. They waited until they were ordered to pay, then sent…
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Retailer Disposed of Misdelivered Goods – What Are My Rights?
Summary: I returned items to two different retailers (Retailer A and Retailer B) on the same day using tracked Royal Mail returns (retailers each provided a qr return for their return). Due to a labelling error at the Post Office (I don't really know if this my fault or the person serving me), the parcels were swapped:…
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How on earth can you get a refund from Debenhams?
I need to return 2 x unworn clothing items to Debenhams. They came from one of their suppliers and no returns paperwork was included in the delivery as it should have been. I mailed Debenhams customer services and they replied that, since my order was for cosmetics - IT WAS NOT! - it cannot be refunded. They have not…
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Retailer not issuing replacement/refund
Hi all I'm hoping someone can advise, as this issue has been dragging on for two months with no sign of any resolution. I purchased a £250 pair of boots from a business on eBay on 17.04.25, which were delivered on 23.04.25. On 15.06.25, after having only been worn 5-6 times, for short walks on pavements, the upper came…
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Car deposit refund
Hi, While on holiday I placed a deposit (on the 7th of August) for a car which I was interested in. Two days later once I'd returned home and had a look at a neighbours car which was the same I decided it wasn't suitable for my needs. I got in touch with the dealer and notified them and they are refusing to refund my £250.…
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car dealer ignoring 30 day rule
My Son in law purchased a second hand car from a dealer for £1550 last Month. After two weeks he wasnt happy, a few strange noises so rang dealer to say he wanted to return the car and have purchase price refunded. Was told they don't do refunds a letter was sent requesting refund using a C.A.B template. Now 16 days later…
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Retailer failing to collect incorrect goods
Hello Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier. I did receive the correct replacement…
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Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
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Advice Needed – French Click Order with Spoiled Perishables & Damaged Delivery
Hi everyone, I’m hoping someone here can offer advice. I recently placed an order with French Click that included perishable French food items for my son’s birthday — things like garlic sausage, merguez sausages, rillettes, and saucisson. He was really looking forward to it, as it’s a taste of home from his time in France…
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Magnet Kitchen – Unfinished Installation & Section 75 Advice?
Hi all, I’m dealing with a frustrating
situation involving Magnet and could use some advice from others who’ve been
through similar. I purchased a kitchen from them on
interest-free credit, but the installation is still incomplete despite repeated
promises. Communication has been poor, and I’ve had to chase constantly…
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Car Accident claim - law firm seems to be stalling
Not sure if this is the right forum Back in Dec 2023 I was hit from behind by a car. The insurance company said the other party had admitted full liability and within a month I was sent to see a consultant who diagnosed whip lash and wrote the report to the solicitors. I later received another note from the solicitors (NEW…
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Damaged table
Hello , hope someone can advise, I took delivery of a complete garden set about a month ago. After unpacking I noticed that the table was damaged, I immediately reported this and was advised that someone would be intouch (7 days later). It was agreed that a replacement would be sought and they would be back intouch with a…
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Bought Jurassic park toy that’s not in the actual film
Hi, I bought a dinosaur toy by Mattel for my son who was really excited about watching the new Jurassic Park film - Rebirth …with the toy. Having watched the film for 2.5 hrs it transpired the dinosaur isn't in the film. He say there for the whole time waiting for it in his hand :( . The packaging clearly states and…
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Returning a TV
I have just opened the package of a smart TV from John lewis. In order to check it was working and how it performed I needed to go through the setup which includes entering the wifi information We realised after just 5 minutes the TV us just not suitable for our room it is just not bright enough and the picture we dont…
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Scammed out of £150 by Pandora
My mum recently ordered a gold Pandora charm bracelet and three charms for my sister's birthday. When the order arrived, only the charms were in the box and the bracelet was missing. The packaging didn't appear to be damaged so I can only assume Pandora is at fault here. When we contacted customer service, we were told…
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TRADE CENTRE UK
my daughter purchased a car from Trade Centre UK on the 12/07/2025 after driving it a few miles she noticed a fault with it firstly the body paint has been applied with a brush the front bumper is stuck on which looks like super glue the rear bumper is painted the same there is a stone chip in door there is paint missing…
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Advice on cancelling/obtaining refund from Complete Savings using POA
I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys. Our father has mild dementia, when we first started sorting through paperwork and finances with…
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Amazon return/reason help please
Hi, I'm sorry if this is the wrong place but it was my best guess so please move if necessary. I really need some help with returning an item sold directly by Amazon - not a third party seller - and I'm clueless with the process having never done this before (I've extremely rarely ever bought anything online). The item is…
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Car warranty
Hi. I have bought a used car from a dealer. The purchase included a six month warranty included in the purchase price. The car needed replacement parking sensors which the dealer arranged by booking into a electrical specialist workshop. I collected the vehicle and had to pay for the work £250 before I could drive the car…
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Online price error, already paid. Whats my rights?
I’ve booked an onboard package on the p&o website for my upcoming cruise. I was looking at different ones they offered and saw a package listed at £60 that offered robes& slippers, champagne , special restaurant and spa treatment . I booked it and got confirmation email. when I went back to book it for a another cruise…
