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Online price error, already paid. Whats my rights?
I’ve booked an onboard package on the p&o website for my upcoming cruise. I was looking at different ones they offered and saw a package listed at £60 that offered robes& slippers, champagne , special restaurant and spa treatment . I booked it and got confirmation email. when I went back to book it for a another cruise…
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Microwave fire near miss.
Just went to defrost some meat, only been in less than a minute and the electrics inside the microwave started sparking and burning. Microwave was brought in December from Argos so I’m outside at the six months and obviously it’s not worth getting a report for - I think a cost about £80. I know my rights are with Argos,…
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Bricks for extension and return
Hi just wondering if I have any consumer rights here? I’m having an extension built and my builders have told me they can’t source the bricks I need to match my house, they have stopped making them. They found a stone that they had been told was a suitable alternative by the company, the colour didn’t match so they showed…
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DFS Failure to Repair New Sofa - Can I request a partial refund?
I ordered a £2k ottoman corner sofa from DFS in March, it arrived on the 26th April and I noticed the next day there's a huge crack down the frame in the ottoman, so I reported this to DFS the next day (two days after purchase). They didn't get the replacement part to us until 13th July, and we had to store this in our…
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Getting a refund for an accidental online payment
I've done something really stupid. We used to use a window cleaning company - not a local firm but a large franchise called UKWindowClean. They insisted on payment via online banking which we did every month. We stopped using them a couple of years back but their details are still on our account as a payee. The other day I…
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Scam holiday advert through Wowcher
Good evening everybody. Just looking for advice about how to proceed. Long story summarised; spotted an advert on Wowcher "2 nights in Vienna from Stansted or Manchester for £179". Brilliant! Just what we wanted. Bought 3 pairs for six of us - outlaying more than £1000. The way Wowcher travel deals seem to work is they…
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Uber Disaster.
Hi everyone, Last night my Uber Driver (I booked an Uber XL) dragged my fold down electric wheelchair across the floor and has damaged the chair and snapped the control handle. I told him also before he arrived via the message service that i am disabled and have an electric collapsible fold down wheelchair. I have…
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Tyne Tunnel 2 - demonstrably unfair practices
I last went through the Tyne Tunnel in early 2020 and paid my toll at the automated toll booth. In November 2024, I was diverted due to congestion from the A1M forcing me to use the tunnel - of itself, not a problem of course... Having got my coins and debit card together incase I hadn't enough cash, there were no toll…
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Should we foot the bill for a faulty rooflight? 😩
In March 2023, we bought a rooflight direct from the manufacturer to be delivered "kerbside". It is very big and weighs over 200kg so cost us £800 to be craned into place. Recently, it has started leaking due to a faulty seal. The manufacturer has agreed to replace it under warranty (yeah!) but say they "only offer…
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Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
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Returned three items, company claims I only returned one! £950 out of pocket!
I bought three items of clothing (coats) from an online store in England, received and decided I didn't like them (I'd always intended to return two of them anyway, I'd ordered 3 to compare as I wasn't sure which I wanted from viewing online and thought this would be better than doing potentially three separate…
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Question about import fees for a repair sent to Netherlands and then sent back to the UK?
Hi all, I sent an electronic device to the Netherlands for repair via courier. The reason for this is because the UK repairs warehouse for this manufacturer was out of action at time of sending. 2 weeks after the item was delivered back in the UK, I have been hit with a demand for import fees from the courier today. This…
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Paint not fit for purpose
Bought 2 cans of paints from a discount store and yes it was cheap, but the quality wasn't just poor it was unusable. (45 years decorating experience - never felt the need to return paint before.) Was told they do not accept returns as the product had been opened. For expediency, I returned the unopened can and paid extra…
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Is this Costco site fake?
https://larosa shop.com/ * Safe Payment All taxes are borne by Boohooman. Free worldwide delivery *
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Royal Mail - Item Retention
Before i start all this, i just want to say YES, i know i'm a silly silly individual but if anyone can help it would be appreciated. So, I sold a phone on Facebook Marketplace, surprise surprise turns out it was a complete and utter con. Sent the phone, provided tracking as requested etc etc etc no money obtained. Reported…
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Booked a 4 star hotel through booking.com which clearly isn't 4 star but can't get anything back
In April of this year I booked a hotel on booking.com for a stay in Belfast a few days ago. I set the filter to only show hotels and only 3, 4 or 5 star rated hotels. I booked a hotel that was listed as 4 star (and over £100 a night, so certainly what I consider a 4 star price range). However the hotel was exceptionally…
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Emma-Sleep UK Out of Warranty
Hi, In Nov 2022, we purchased 2 Emma-Sleep UK complete bed sets costing over £2000. In early February this year, one of the bed bases developed a fault. One of the hardboard panels on the top of the base dropped in the top corner, causing the mattress to slip into the dip, making sleeping uncomfortable. It was less than 2…
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Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
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Studio Retail - Not issuing refund
I placed an order in early November with Studio and paid in full. The item then got delayed so I cancelled it but they still attempted to deliver the item via Hermes. To cut a long story short, Hermes "lost" the parcel on the way back to Studio. Hermes admitted fault and told me to contact Studio for a full refund. Studio…
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AirBNB damage claim
Hi, I am hoping members on this forum can help me with this pickle I have with Airbnb. Background: I rented an Airbnb property and during our stay we had some insect infestation which we raised with the host. The host then contacted Airbnb who decided we will be refunded the price we paid for the hire (minus airbnb fees).…
