Cancelling the Times subscription help needed

housebuyer7

Hello, I signed up for a free trial to the Times subscription. A week before the first payment was due I tried to cancel but there was no option to cancel in the account part of the website. I googled how to cancel and the answer came up with an email or phone number to use. I sent a cancellation email request. I then didn’t hear anything and called today. They advised their T&Cs state to cancel you must call over the phone, and they cannot accept my written email request. I now owe the £15. My card details have expired though so they have not been able to take payment. What is the best course of action here? Update my card details and pay the £15 then cancel via phone or is there anything else I can do?

Pollycat

Are you sure you found the right 'TheTimes' website when you googled?
Seems to say you should call to cancel. 
However, there is a TimesDaily website that gives you the option to call or email. 
Maybe you emailed the wrong company.

giraffe69

When I cancelled (and never again) I had to call so they had the opportunity to try to get me to change my mind.

Emmia

You need to call to cancel. 

Personally, I think the law should be changed so that if you can sign up online, you can also cancel online.