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Booking.com room not as described (County Aparthotel, Newcastle)
We've just returned from a one-night stay at the County Aparthotel in Newcastle. We booked a Standard double room (via booking.com). When we arrived after a long day of travelling (at around 11pm) we were told that we would be checked into a "small double room". I immediately pointed out that we had booked a standard room,…
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Returning a second hand car bought at distance
I purchased a car a week ago for £7k. It was bought online from a dealer 4 hours away and the car was delivered at my cost without me seeing the car in person first. Before anyone comments I will never do this again and totally realise in hindsight that this was a bad idea! I discovered 2 issues with it on the day I bought…
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Refunds issued as gift cards but won credit card dispute
Hi, I have looked for a similar post but have been unable to find one. I had returned some items to a company and they had issued gift cards as refunds. After months of back and forth, terrible customer service and endless repetition on my part I was able to obtain a partial refund back to my credit card but they refused…
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Any recourse if lack of refund before chargeback timeframe expired?
Apologies, this is a bit of a saga so I will try and condense as much as possible. I bought some products online from Furnwise (based in the Netherlands) in July. Delivery end August, requested return/refund mid September. After many exchanges, chasing no response, requests for duplicate information, wrong refund forms…
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ASDDA REWARD POT
Hi i have had Asda rewards app for over 2 years and never had an issue. Recently when i opened the app to scan, it requested i sign in, bit strange i was in a hurry so i attempted too, but without any luck. Once home i the app was saying my mobile number was already registered to an account, i then realised this was…
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Royal Mail + 10 days wait time
I recently bought something online and it was dispatched on Monday using Tracked 24. However the only update to the parcels tracking so far has been the normal tracking number generation and the parcel has never been accepted into the royal mail network and it says the sender is dispatching the item. The parcel is clearly…
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Going round in circles over a defective car tyre
I live in Fife, Scotland, and took delivery of a new Hyundai from a garage in Stoke-on-Trent on a PCH deal on 9/12/24. When it came off the back of the transporter it had
11 miles on the clock. I signed for the car as being free of damage, as the brand-new tyres (Michelin Premacy 4 235/50 R19) looked absolutely fine –…
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Distance Selling Regs (yup, that old chestnut!)
Two queries about a phone I bought online but wasn't what I hoped for (not wrongly described just...) 1) Does the refund have to be the same as payment method or can it be store voucher? 2) The 14 day notification window - is delivery date day 1? IE if it was delivered on the 1st the window would close on 14th. To my mind…
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Train delays caused missed appointment
Hi, I was due to attend a private medical appointment but due to delays on the train I could not make it on time so it was cancelled and I still have to pay the late charge for the appointment (which is a bit less than the full cost). I am wondering what my rights are on this or if there is anything that can be done to…
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Do I have a case against a dealership who sold me a faulty vehicle.
I purchased a vehicle for business purposes on 08/01/2025, for over £30,000, on 19/01/2025 while driving the vehicle on the motorway it caught fire and was subsequently written off. After contacting the garage we were advised by them to go through our insurance, however, we do not feel it is fair for us to pay all the…
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Poor Quality SofA
Hey! Looking for any advise that people can offer! I ordered a sofa (almost £1000) from Dusk back in October, arrived November. Initially was fantastic but by December the seat and back cushions have totally sagged as though I’ve had it for several years. Not what I’d expected after 2 months use! It’s been a nightmare…
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Ebay Purchase Query
Hello, I purchased an ex display iPad from Ebay in March 2024 for a relative. Paid using Paypal Credit. The iPad is no longer charging as of yesterday. Purchased a new cable to rule that out. Old cable and plug happily charge my iPhone. The iPad was listed with a 12 month warranty. Contacted seller to inform them of the…
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Legal Issue with New Roof
I wasn’t sure what part of the forum to post this, but I had a new roof put on my house last month that cost me £13.5k and I’m having lots of issues with it. I really did my homework before deciding who to go with having been ripped oof by roofers in the past, so it’s even more disappointing I’m having problems. The…
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Very Return
Hi :) I recently purchased a Shark vacuum cleaner on Very.com (for those who aren’t familiar with Very, they’re an online catalog store). I paid £379 for it and put it on my account. The very next day the same item was reduced to £229. As I hadn’t received it yet, I ordered one for £229 and returned the original one when…
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Private car seller falsely advertised vehicle as HPI clear
Hello, I recently bought a car from a private seller through Autotrader. 2014 BMW. In the description of the car, he clearly stated the car was HPI CLEAR. I have had a number issues since purchasing the car and cannot get an MOT, when trying to cut my losses and sell the car through Motorway it has come back that it has…
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24/7 Stay Warm
My mom had a policy with them spread over 10 years, she is 5 years in but has just passed away. I called the customer service number to inform them and I got a barrage of abuse because her DD had been cancelled - It hadn't been cancelled as such but her account has been frozen due to her passing away and awaiting probate.…
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Rights for cost of re-installation
I have a radiator that is defective (coating peeling off). The radiator was bought new. It looks like the supplier is willing to provide a replacement or refund of the actual radiator. But obviously there is the cost of removing, re-installing, and disposing of the existing radiator. Any advice on what rights exist in…
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What are my rights?
Hi everyone. Bought a 3 piece skincare set online. One item (capsules) described as a 60 day supply on website. I have taken a screenshot for my records. It has arrived and there are 60 capsules but are to be used twice a day so it is a 30 day supply. I have contacted the store and they will get back to me but what are my…
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Cleaning and Maintenance Services at Holiday Parks
Hi A holiday park company where you own holiday lodges are forcing you to use their own maintenance company for window cleaning, deck cleaning etc. They originally said an external contractor could be used (which was far better priced) but they have retracted this and say we must now use theirs. Is this allowed? I am not…
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Ticketmaster denying responsibility for a claim
All, I booked concert tickets via Ticketmaster. For reasons I won't go into here, I am trying to claim a portion of the ticket cost back, because I feel that the tickets were misrepresented on their website and possibly in breach of the Sale of Goods Act (misleading advertising). Payment for the tickets was made via…
