-
Stung by Expedia over car hire insurance. They have admitted fault but are not refunding?
Hi there, would appreciate advice here if possible. I rented a car via expedia several weeks ago for a weekend away. Have used Expedia several times since my car was written off last year, and they have seemed good at offering reasonable deals. This time I went through the process as I usually did, entering when the trip…
-
Gym closed - what are my options
Hey All, Is there an ombudsman in the leisure sector that I can complain too? I signed up and paid for a year gym membership (£300) with anytime fitness Rugby on 07/06/24. On 20/11/24 they let the unfortunate staff go and closed the doors without warning. Some people recieved emails announcing the closure and advising they…
-
Issues with a courier company - am I entitled to a refund / compensation?
I sent a parcel to the USA with a well known budget courier over the Christmas period. The parcel did not arrive on time and on checking the tracking I notice there were various issues with the label and I contacted them on 13/12/24 to ask what was happening and what this meant. No one knew what this meant and no one got…
-
Gym membership payments stopped unknowingly
Hi everyone, I hope you can give me your opinion on this issue that's come up. I have a gym membership and, due to a technical error on the gym's payment system, my payments stopped. I never noticed this. My membership stayed active, so I just continued to use the gym as normal. 10 months later, they have noticed and let…
-
HP not accepting to refund me for faulty Laptop
Hi, I wonder if anyone can help advise my next step. In November 2024 I bought a new HP Envy laptop from HP UK Ltd over the internet. In January 2025 it stopped working and I sent it to them for repair. It was returned 10 days later but still did not work. I spent a whole day (literally) of sheer torture on a web chat with…
-
Gift cards not working
Hello I received 2 x £20 gift cards for Christmas, for Clarks but bought at Tesco. The activation receipts were enclosed. Upon trying to spend in Clarks they said the cards were not active and provided screenshots of their system. They also provided me with screenshots of their in house guidance that said activation…
-
Am I entitled to an exchange?
Hello, I bought a stone resin bathroom basin from an online company. As I am having building work done, I stupidly left it in the packaging to avoid damage. I just opened it 35 days after delivery, and it is chipped. I have asked the company if I can have a replacement, but they have said no as it falls outside of the 30…
-
Hinge broken on 4yr old laptop
Hi - I just wondered what the consensus view was on this. i have a 4yr old HP laptop. We have already had a hinge replaced on it & a hinge has broken again. The laptop itself is fine but can’t be used as can’t open it up properly. John Lewis told us to speak to HP. HP said that there was nothing they could do (they don’t…
-
B&Q Return Nightmare
I purchased a 12 step ladder online from B&Q and paid with my credit card. The ladder when it arrived was left outside my building, no courier called or indicated the item had been left and it was only on looking out the window that I saw it propped up outside. I telephoned B&Q to make a return. They advised as it was…
-
Safestyle
Need some advice please!! Long story... bought windows and doors from the above company who have since ceased trading, These were installed in Jan '23 but it was found that they hadn't installed the necessary lintels (which we had paid for). Remedial works to rectify the missing lintels was completed in Sept '23 Upon…
-
Debt collectors collected the wrong amount of debt and are withholding £400
Hi there , I do hope someone can help me I'm going round in circles and getting no where . I took a company to court and had an uncontested ccj issued to my debtor .I then engaged a debt collection agency, nightfox to collect the debt of £12400 .Nightfox collected £ 10,000 , I paid 10 % of the original debt to them in the…
-
Safestyle Guarantee
Sadly we have been yet another household that has had to try to claim against the insurance backed guarantee with the busted Safestyle. Even though they never sent us any Fensa certificate or insurance paperwork I was able to get the required number from Fensa directly to try and make a claim. We had our front and back…
-
Old driving instructor changed test date without permission
Hello , it’s a bit of a long one but asking for advice wether i should get some money back My daughter was having driving lessons paid for by me (Dad) , we paid the instructor for the test fee and he booked a test The instructor wasn’t that great and she wanted to change instructor, we found a new one and she was happy I…
-
HELP WITH STORAGE UNIT
Hello, I have a storage unit and the owner has issued me with an eviction notice. Giving me two weeks notice. The problem is that for four months he didn't request the direct debit payment, even though it was set up. I only realised this month and I got in touch straight away. I had rather stupidly spent the money not…
-
Plevin insurance
Hello! I did have a quick search, so apologies if this has been asked before but couldn’t find anything… Back in 2019 I used a third party company to process a number of Plevin cases for me. I opted to insure any fees / losses through the third party on the basis that any premium would be deducted from any compensation…
-
Second hand car faulty
Hi, I bought a second hand car 14 Dec 25. Within the next 2 weeks I noticed a fault, a knocking noise upon gear changes. The car did come with a 3 month engine and gear box warranty. Called the garage 29 Dec 24 and they agreed to take it in week commencing 06 Jan due to the holidays. I got the car to them 08 Jan due to…
-
Refusing to refund VAT. Is this allowed?
I bought a turbo trainer online (electronic equipment) via Zwift. It is unboxed, brand new, unbroken seals etc. I have filled out their Returns Form but it deducts the VAT. I have reached out to them and they state as per their returns policy they do not reimburse VAT. 1. I can't see it in their Return Policy (See image)…
-
Refunds & NDA
Hi i I recently paid for a years training course with a reputable charity. There’s been loads of issues for all the cohort in terms of quality & delivering what was supposed to be & was advertised. Many people have asked for a full refund at the end as they are still working through what ‘qualification & award ‘ people get…
-
Fitted kitchen
We paid 10% for a new fitted kitchen. No one came to measure. Long story short their 1st fitter was sacked for demanding money and not doing any work. The 2nd fitter refused to turn up. We requested SAR. One internal email states in black and white that the 1st fitter was previously sacked and he is in breach of contract…
-
Purchased Item Never Dispatched From Retailer - Now They Won't Rufund Me!
Hi. Any help or advice is greatly appreciated. I am at my wits end and don't know what to do... I purchased a Christmas gift on 02.12.24 for £379.99 through Klarna. The Retailer updated me the same day to say item should be delivered to me on 10.12.24. On 09.12.24 the retailer contacted me again to say there was an issue…
