Next and Fatface failing to refund money for returned purchases

I've recently had 3 separate experiences of purchasing at Next and Fatface (same company). I've returned the items and received an email from them saying they received the return and the money will be refunded in 3-5 days. When I check my credit card statement, Next and Fatface have only refunded some of the items. I've then had to waste hours of my time with their customer services team, who have agreed the full amount should have been sent back and ultimately refund the money. If this was a one off instance it could pass as an error, but as this has happened several times, it seems like they are keeping customers money, unless the customer is diligent and checks their statements and then calls or writes to them. Is there any consumer laws or governing bodies I can report this to? Its wasted a lot of my time trying to get this resolved. I have specific examples I can provide. Also, has anyone else had a similar experience? 

Comments

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.8K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.8K Work, Benefits & Business
  • 619.5K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.