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Self Service Till Checkout Cameras- Is the Close Surveillance they force on us even Legal ?
I was forced into an Aldi self checkout as they would not open a till for any of us (despite telling us when first introduced , all we had to was ask for a manned checkout till to be opened if we wanted one to use) , their was a big queue behind me waiting. I had a lot of shopping, it took me ages, I had to twice get help,…
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Credit card and PayPal
I've just ordered some varifocals from on credit card from glassesdirect.co.uk. The total is big because I've ordered 3 pairs with the intention of returning 1 or 2. They say that PayPal handles credit/debit card sales. Now glassesdirect has asked me for 2 pieces of ID to prove I am the credit card holder. This seems odd,…
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Section 75 Asking me to sell car & refund difference
Dealership had 3 chances to fix car and I dont trust to take it back and want full refund. I asked Tesco to action section 75. They have come back after one month and said collect car from dealer and sell it. They will refund difference. Is this normal or should card provider not still refund me 100? Thanks
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Solar inverter stopped working after 13 months
I had solar panels fitted 13 months ago. The inverter stopped working a couple of days. The installers have looked at it remotely but now say it needs an on-site check. They want to charge for this. What are my consumer rights in this situation? I understand as it’s more than 6 months they could insist I get the inverter…
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Holiday Homes
I received an invoice in September 24 for site fees applicable to my holiday home. If paid before 1st November they give a £100 discount. I paid this amount and received the discount. I have today received a letter saying that I still owe £250 and they have re-issued the invoice as the original stated incorrect amount. Can…
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Plumber bad workmanship
Good evening. I'm after a little advice please. Yesterday a local plumber fitted a pump to my immersion heater due to low pressure and upon turning the system back on he says the stop !!!!!! began to leak. I'm highly suspicious as these are meant to last approx 25 years and he said he could fix it for £150 but had other…
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Event Ticket Refund
If I buy a ticket to an event and now have to go for an operation so I cannot attend the event, am I entitled to a refund even if the terms of sale specify the ticket is non-refundable?
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Boots refuses refund of returned items
There have been other similar situations posted on the forum about Boots refusing to refund items returned to them and my situation is the same & as follows. Any advice how best to deal with this would be appreciated. So I purchased two aftershave gift sets for my sons in late October however as the products were much…
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Damaged coat
Recently I visited a local store and my coat got caught on a metal rod hanging from a sweet display. The coat has torn and I have raised a complaint with the store. They've watched the CCTV footage, have the photographs I took and have my proof of purchase. They've agreed to reimburse me the cost of the coat but are now…
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Failed Maryland Bridge
I had a Maryland bridge fitted 7 months ago costing NHS band 2 price of £319. It was recommended as a non invasive treatment to fill the gap at the side of my mouth where I had recently lost a crown. Initially it looked great, however after 6 months it fell out whilst eating chocolate! I went back to the dentist who…
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Getting dealership to pay for repairs done elsewhere?
I feel like I may have made yet another really bad decision today. Sorry for the long post in advance. I've recently had to move house, and where I'm now living has nowhere for me to charge my electric car (nor at my work). So just under 3 weeks ago, I collected and paid the balance of a used car (by bank transfer, if…
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Beware of Evri – Stolen Item, Suspicious Activity & Possible Scam!
I sent an envelope via Evri for next-day delivery (yes, I know, big mistake!) to a business with urgency. Here’s how it went: * They attempted delivery FOUR days later—on a Saturday (business closed) and again on Sunday (still closed). * Final attempt: Scheduled outside business hours, so someone from the garage stayed…
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Refund of deposit
Hi, i had a cold call from a security company regarding cctv and the rep was very convincing of the virtues of their system which seems excellent. I signed a contract and paid a £400 deposit! I then had second thoughts and e mailed their website to cancel as there is 14 days grace in which to do so. However, i then talked…
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Gutter Company Roof Damage / Section 75 Claim
Hi, It's quite complicated but bear with me.. We had all new gutters and downpipes supplied & installed onto the main house 2 years ago, the deposit (£700) was paid on my credit card. The work was carried out, the installers broke one of the gutters on the extension which wasn't being replaced. I agreed to them replacing…
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Wren Kitchens refund
Me and partner was buying a kitchen from wren but obviously cancelled it after a break up, it was in my partners name as contact and she paid a deposit of £1500 but then I made a payment of £1000 and £1500 and that’s all that was paid. Partner cancelled the kitchen and asked for the money back. They have paid into my bank…
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Martin Lewis: Faulty tech? Don’t let ‘em fob you off with ‘sorry you’re out of warranty’
If you've bought some tech that's gone faulty and you've had to take it back, don't let them fob you off with 'sorry you're out of warranty'. That's the message from MoneySavingExpert.com founder Martin Lewis' in his latest video. Watch Martin’s Warranty Schmaranty two-minute video, or carry on reading below... Read the…
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Debenhams return
I bought a dress for my daughter. When we tried it on her the sleeves were ridiculously long and the waist was too high and tight. The whole thing was out of proportion. There was a returns label/form in with the dress. I wanted to tick "not fit for purpose" but it was not an option on the form. So I ticked reason code 02…
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Currys PC Stopped Working After 14 Moths
As the title. I bought a gaming PC from Currys online in November 2023. It said on the website it had a 2yr manufacturers warranty (if that's relevant). When it went wrong I had to press the power button several times to get it to start then the following day I pressed the button and it did nothing. I phoned Currys…
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Am I entitled to a full refund?
Hi all. Quick question really, I purchased a computer, had standard 1 year warranty. Had problems within the first year and reported it to the retailers technician department. (Never went in for repairs, per their choice). Seemed to advise me on a temporary fix. Still having the same issues, and is now completely broken…
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Homebase Kitchen Order
I paid for a Homebase kitchen in October with my credit card - being delivered in January - I could have had it before Christmas but had no space but now Homebase is in administration - please can anyone guide me as to my best course of action? Thanks in advance
