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Old driving instructor changed test date without permission
Hello , it’s a bit of a long one but asking for advice wether i should get some money back My daughter was having driving lessons paid for by me (Dad) , we paid the instructor for the test fee and he booked a test The instructor wasn’t that great and she wanted to change instructor, we found a new one and she was happy I…
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HELP WITH STORAGE UNIT
Hello, I have a storage unit and the owner has issued me with an eviction notice. Giving me two weeks notice. The problem is that for four months he didn't request the direct debit payment, even though it was set up. I only realised this month and I got in touch straight away. I had rather stupidly spent the money not…
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Plevin insurance
Hello! I did have a quick search, so apologies if this has been asked before but couldn’t find anything… Back in 2019 I used a third party company to process a number of Plevin cases for me. I opted to insure any fees / losses through the third party on the basis that any premium would be deducted from any compensation…
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Second hand car faulty
Hi, I bought a second hand car 14 Dec 25. Within the next 2 weeks I noticed a fault, a knocking noise upon gear changes. The car did come with a 3 month engine and gear box warranty. Called the garage 29 Dec 24 and they agreed to take it in week commencing 06 Jan due to the holidays. I got the car to them 08 Jan due to…
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Refusing to refund VAT. Is this allowed?
I bought a turbo trainer online (electronic equipment) via Zwift. It is unboxed, brand new, unbroken seals etc. I have filled out their Returns Form but it deducts the VAT. I have reached out to them and they state as per their returns policy they do not reimburse VAT. 1. I can't see it in their Return Policy (See image)…
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Refunds & NDA
Hi i I recently paid for a years training course with a reputable charity. There’s been loads of issues for all the cohort in terms of quality & delivering what was supposed to be & was advertised. Many people have asked for a full refund at the end as they are still working through what ‘qualification & award ‘ people get…
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Fitted kitchen
We paid 10% for a new fitted kitchen. No one came to measure. Long story short their 1st fitter was sacked for demanding money and not doing any work. The 2nd fitter refused to turn up. We requested SAR. One internal email states in black and white that the 1st fitter was previously sacked and he is in breach of contract…
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Purchased Item Never Dispatched From Retailer - Now They Won't Rufund Me!
Hi. Any help or advice is greatly appreciated. I am at my wits end and don't know what to do... I purchased a Christmas gift on 02.12.24 for £379.99 through Klarna. The Retailer updated me the same day to say item should be delivered to me on 10.12.24. On 09.12.24 the retailer contacted me again to say there was an issue…
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Tusker Price Dispute
I ordered a car through my company's salary sacrifice scheme with Tusker in November 2024 and took delivery in December 2024. The price has significantly reduced since I took delivery (by approx. £124 per month) and I've calculated I will pay an additional £4,580 over my agreement term. I've reached out to Tusker but…
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Refund for service no longer required
Hi, I paid for a supercar experience which is due to take place mid March. I paid in full for it in early December by credit card. The person I bought it for is no longer in contact with me and I have no use for the ticket. The vendor says their 14 day cancellation policy applies and as a gesture of goodwill they will…
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Undersold Electric Heaters
HI everyone, I bought 4 electric heaters from an online heating specialist site. I bought them based on the wattage for the suggested room sizes they listed for the heaters I purchased on the website. My bedrooms are roughly 3m square and they said they (500w) are said to be suitable for up to 5m square. They are not…
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out of warranty COACH handbag given as a gift falling apart
Hi, I received a Coach bag as a gift in Jan 2019, valued at £350. The bag exterior leather and handles are in immaculate condition. The interior lining, made of cheap material,despite Coach's all -leather claims is crumbling and flaking, This has rendered the bag unusable, as the peeling sticks to anything placed inside.…
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Moved: Kybotech - The moaners are right this time
This discussion has been moved.
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Stairlift guaranteed before Christmas, cancelled just before
Hi, looking for some guidance here. We booked a stairlift with more than enough time for it to be fitted for when a relative came out of hospital and in time for Christmas. We get a call a week before and first of all the man asks if we've been kept updated of the progress. No, no calls at all. He said he would deal with…
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Help - dodgy car re-spray by insurers repair company
My car bumper
was damaged by a hit & run and sent to the insurers repairer. It came back
with overspray and pin !!!!!! bubbles that had popped and dried which I
complained about. They said they
would fix, but had it back again today and found a pin !!!!!! (sorry no photo).
On Friday they told me they had painted, flattened…
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Stuck don't know if legal or moral issue
Hi All I am really at the end of my wits now, I had an issue with my car I bought Feb 24 used 4 year old at point of sale I paid cash and was talked into extended warranty I paid an extra £900 for this fast forward to xmas eve I noticed a smell of coolant from my car looked under Bonnet and noticed i had a cracked coolant…
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Argos - faulty goods policy
Hi all - I purchased a laptop from Argos on a Black Friday deal at the end of November. It was as a Christmas present for my son, who received it for Christmas. The laptop initially worked but after several uses a fault occurred and the operating system wouldn’t load up - black screen and no way of attempting a reset.…
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Incredibly overcharged - Locksmith
I was locked out my flat and called a locksmith to open the lock for me. I was quoted for a basic lock it’s £79 The guy came and said ‘this is a high security lock and I’ll need to drill into the door’ quoting me £210+ VAT = £250 He then asked if I need the barrel replaced for the lock to which I did. £75 for the parts…
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Amazon forcing me to manufacturer website for 6 month old defective item
Hi, Back in July I purchased an Oral-B electric toothbrush from Amazon. It has stopped holding charge and I want to get a replacement. I have gone through various routes on the Amazon site but all now end up at offering me to go to Oral-B website to resolve the issue. As I understood it, under UK law it is up to the…
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Question about 14 day cooling-off period in case of broadband service
Hi All, If I enter into a 12 months contract with a broadband service provider today and select installation date tomorrow, when can I cancel the contract without paying an exit/cancellation fee if I'm not happy with the speed or anything else related to the service? On one hand, here it says I can cancel within the 14-day…
