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Is there a refund timescale defined by law?
We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?
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Quick questions on Consumer Rights
Hi, If you have a query that you think will only need a quick yes or no answer then feel free to ask it here. Otherwise you are very welcome to start a new thread. Whatever you decide... good luck :)
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Ticketmaster refund
I bought collectors tickets for Clubland which did not arrive for the event (and still have not arrived) 3 days after the event. Ticketmaster first of all gave me all the automatic replies about cant refund as event was not cancelled, and then said its the venues fault not them. Venue says its ticket agent faults.…
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Dispute with a garage
My car broke down miles away from home on a Sunday and was towed to a non AA garage by the AA. The garage was closed so the car was left there but I had to return home. They did not answer their phone when I rang first thing the next day. I could not phone them the day after but had one missed call from them with no…
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Returning faulty goods to China
Hello Everyone. I bought an item of clothing online. At the time of purchase I didn't read the returns policy properly; my fault, I know. The company has accepted that the cardigan has the buttons on the wrong side so could not be worn by a woman, my reason for returning it. I asked for a full refund of £39.99; they say I…
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EE Samsung faulty handset
I have been a customer of EE for approximately 28 years. About 5/6 weeks ago I upgraded to a new Samsung phone. The handset is very unpredictable - the signal strength is ok but occasionally (very occasionally) I cannot make or receive calls. I took the phone to an EE store yesterday to fix the problem. I was in the store…
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Solar panels, rented roof space, roof repairs… help and advice needed please
Ten years ago I allowed a company to install solar panels on my roof in a 25 year long contract. I would never own these but I would benefit from the electricity and excess would go go to the grid. My roof was in sound condition and the solar installed. Now my roof is in a terrible state, I believe because of pigeons…
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Multiple damaged panels received from shed supplier
I ordered a shed back in February. I was told it would be between 7-8 weeks for delivery which it was. When it arrive there were 4 damaged panels. They told me they would get them replaced and 2 weeks later I received the new 4 panels. Out of the new 4 panels 1 of these was damaged. They have said they will replace these…
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Samsung - Advice for warranty claim
Hi All, Unfortunately had my Samsung tumble dryer pack up last week, it's stopped working and doesn't seem to be giving any error messages. Been all over youtube and tried all the trouble shooting i could but i have got no where. My wife bought this dryer exactly 3 and a half years ago from currys and it was advertised as…
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£600 Robot Vaccum failed after 12months and 2 weeks - seller refuses to repair/replace
Hola! As per the title really. I bought an expensive Robot Vacuum cleaner when I moved into my house last April. Didn't even set it up for a couple of weeks due to the mayhem of moving and last week it developed a fault. I contacted the manufacturer (I bought direct from Eufy on their website) who messed me about with…
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Radio Times Subscription 250% increase
I've just had an email stating that my Radio Times subscription is increasing from £52 every 6 months to £128.70 because the current price is unsustainable. They try to soften the blow by saying this is a saving of 11% on the current face value. None of this surprises me BUT if I go to the website where I took my…
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Do I have a claim against Bissell ?
I bought a Stainpro machine in May 2019. It was lightly used, we have wood floors with one large rug and two carpeted bedrooms. It stopped working in December 2022 and after much to and fro, Bissell accepted it for repair under the five-year warranty. They couldn't repair it so sent a new Revolution ProHeat 2 in early…
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a website business has the contact address as my home address
Hello An online business has used my home address as their main contact address. They have registered the address also on companies house where I managed to get that removed, that was a month ago and now a website has appeared. The whole website looks as if it was ai created with lots of false information like a high score…
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Housebuilder agreed to cover all legal costs - now refusing
Background (short version!): I had a pretty unusual situation with one of the big nationwide housebuilders where they had accidentally included a bit of land on both mine and my neighbour's deeds that contradicts one another. Both have been correctly registered with the land registry. The mistake was with our neighbour's…
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Breach of GDPR by Managjng Agent?
Managing Agent for my property recently sent a service charge payment reminder by email. They also ccd in 16 other personal email addresses? Is this a GDPR breach? Nobody consented to having their personal information shared and I wouldn't have thought this falls under 'lawful reason'. This is the 1st time something like…
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Incorrect price
Hi, I had a query, I recently purchased a car on BMW Sytner website, car was underpriced. I have an order confirmation which I know is not a legal contract, however they have corrected the car price but left it as reversed now they have changed it to the correct price and removed the reserved status. they have not…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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Service Cancellation request
Many years ago my grandmother took out a contract for multiple services with utility warehouse, including gas, electric, landline, internet and as it was advised to at the time in a their best savings package double gold, was also sold mobile SIM and a cashback card. As she suffers from severe anxiety and dealing with this…
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Requesting Refund
Hi, need some help. I recently bought some swimming costumes on line from a company called Meet.Curve.uk. All arrived ok, and kept 2 of the 5 I had ordered. Email the company as stated on their website, to request a refund. Initially I had a reply asking me to give details of the ones I wanted to return and why. I replied…
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Gold jewellery shock
When I was a student, 38 years ago, I won a short-story writing competition in a glossy women's magazine. The prize was advertised as £5,000 of gold jewellery designed for me by a high-end London master jeweller. I chose and received a necklace, two bangles - one with several tiny diamonds in - and a brooch. I didn't…
