-
Amazon small claims help, please!
Hi, I bought a washing machine from Amazon on 5th March 2025 for £489. They cancelled the order on the day of the delivery. Despite numerous calls, filling in incident forms etc., I am still unable to obtain a refund. I am a disabled pensioner and my wife has MS. We know they are trying to exhaust us, and it's working.…
-
CCJ advise
Hello. A local business refused to refund my money after they failed to provide an agreed service. I contacted the small claims court, the seller didn’t respond so now has been issued a CCJ. I believe as they didn’t respond mitigation isn’t an option and the bailiff is the next step. I am only owned £300 and it feels like…
-
What do I do next? Parcelmonkey & Fedex
Hi All, Looking for general pointer as to my next action on a very specific issue. Used Parcelmonkey (who subbed to Fedex) to send Christmas gifts to daughter. Paid for insurance of £250 of goods. Parcel contained more than this but small items so didn't figure them in. 3 main presents=£250. Due for delivery 20/12/24, no…
-
awful experience with removal firm Anyvan,please advise
In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all…
-
Electrical - battery explosion.
A portable computing device, purchased 1 year ago. £700 ish. Hardly used to be honest. It was plugged in and updating today and it started smoking, immediately removed from power - where the inside started smoking and the battery caught fire. A smelly house but luckily not a burned down one. The manufacturer has asked for…
-
VAG main dealer going back on the agreed deal after the deposit has been paid
Hi Everyone, After a disappointing experience for my son with the purchase of his first 'new' (second hand car) for his new degree apprenticeship that starts in September, I wanted to understand if he has any comeback on one of the VAG dealers. Basically the 8 year old car was purchased from the main (VAG) dealer on the…
-
Delivery fee from Royal Mail
Wasn't sure where best to put this. I've had a card through for a parcel that they won't deliver unless I pay £7, I am visiting the sorting office today and hoping they will let me see the parcel/sender before I pay the fee. I think it is from my sister but she posted the parcel at the Post Office counter and paid the…
-
Visa Chargeback for a Car… Now what?
Hi everyone, first time poster and looking for some help. I bought a used car from an AA approved dealer, had multiple issues which they were great about and fixed. Same issue kept happening, so I rejected the car within the “30days” following advice from Citizens Advice. I sent a formal letter after CA sent me a template,…
-
JD Sports not refunding
Needing some guidance, son bought some items from JD Sports , he returned two parcels on the same day 26/3/25 and has the proof of posting at the post office for evri collection , evri tracking states both parcels collected and updates to say they are on the way to the retailer , but nothing to say delivered, it’s now over…
-
Goods that have become faulty after 30 days. Who pays postage?
Sorry to ask a question that must have been asked in a thousand forms before, I just can't find a thread with an answer to this. I bought a motherboard, 2 months later it stopped working. I am aware that this gives me a right to a replacement or repair. However, the retailer is saying that return postage costs are my…
-
Nectar Card Debacle
So yesterday I had an email to say I had spent all my Nectar Points while I was at work 150 miles away from the location they had been spent. So I got onto Nectar, who said I was only a named user and they needed the primary user to get in touch, clue me being confused I've had this account forever and opened it alone. No…
-
Over-ear headphones can't be returned as a 'hygiene product'
Bought some terrible quality headphones from Debenhams that I'm trying to send back but have been refused as they're classing them as a hygiene product that has been used. The product listing advertises their 28 day returns as a feature. They also fail to mention them being a hygiene product or that opening them prevents…
-
Wren kitchen faults
We had a Wren kitchen installed in January using their fitters. Less than 6 weeks later one of the wall units fell off the wall. This fell on partners hand causing pain and bruising. It also damaged the new quartz worktop (Wren), new LVT flooring, new cooker hood, microwave, kettle, 2 phones and plates etc. Told Wren asap…
-
Amazon Return Issue
I bought a portable bath tub from a company on Amazon, it was slightly too long for my shower so I looked to return it, as the item is very large there was no option available other than contact a delivery company, The delivery company who brought the package, Evri, had no option on their website to search for the company…
-
Hotpoint issue
New fridge freezer only 2 weeks old. Horrendous noise. Engineer came out yesterday and reported faulty compressor. Hotpoint dismissing engineers report and saying it’s fine. What can I do? I bought it directly from Hotpoint.
-
Blinds2Go disputing claim
I ordered one of the Blinds2Go electric duo-roller blinds (basically 2 blinds that can operate as one). Opted for the Twist2Go fitting rather than drilling, so its basically like those extendable curtain rods where you compress it down, put it in the gap then it extends out to hold itself in place via tension. On their…
-
Service Plan Refund
I am frustrated with Resolver as it does not seem to do anything to get my refund back from Toyota UK, specifically Hills of Woodford. It keeps going round and round sending emails with no response. My service plan ended with the old car but the manager has still not refunded me the balance. What to do or any advice on how…
-
Samsung Trade In - is it their responsibility for safe return of device
So I have bought a new Samsung phone and am trading in my current phone for an intstant discount on the item via samsung.com (needs to be returned within 7 days). The entire process and promotion is run by Samsung. See this link - scroll down until you see 'trade in' and click 'Yes…
-
Online Bathroom Supply and Fit Company
Hello folks, I apologise if I have come into the wrong part of the forum, I have had a good look around and feel this could be the best area to seek some advice. In November I paid £4000 to have my old bathroom completely ripped out and a new one fitted. I done the sensible thing and got numerous estimates from different…
-
Small claims court - car issue
Hi do I have any grounds to take a car Garage to court over a repair bill. I bought a car mid February and the Aircon didn’t work on it. I assumed that it just needed a regas when I’ve done the re-gas it lasted the day. so I knew then that there was obviously a leak so I took it to get checked and it’s the condenser. The…
