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Small business - refuses refund
Hi, I paid a £500 "deposit" to a small business to get on their waiting to have some work done in Sept 2023. The small business had various issues such as being "kicked out" of their tenancy and having to find new premises, plus issues with the building causing him to down tools for periods of time. As he works alone this…
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Royal Mail mis-delivered package
I attempted to trade in my old phone with Google in November, long story short, the phone was rejected (not factory reset) and their partner company sent it back by Royal Mail on 5th December. On the 12th December, the package is tracked as being delivered using Royal Mail Tracked 24 with a picture, but it is clearly not…
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Consumer rights act in relation to buying a car.
I bought a car last Wednesday. Prior to purchasing the car, I looked at the vehicle and noticed some staining on the fabric(quite visible) , the smell of cigarette smoke in the car and a few other marks. After discussing with the salesman, I made it clear that I would only want to purchase this vehicle, should the issues…
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Almost Famous gift vouchers
Sad to hear this chain is now closing especially when i purchased a gift voucher for my husband which we have yet to use. I’ve tried emailing them with no response anyone got any advice for this? Thanks in advance
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Have you ever been offered an incentive to give a product a good review?
Just before Christmas our founder @MSE_Martin posted on social media about being offered an incentive by the vendor to leave a positive review of something he'd bought https://x.com/MartinSLewis/status/1867588006607290654 @MSE_Emily from our news team is gathering stories from people who've had the same experience - has…
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Driving licence details obtained us fraud
Hello folks Ive Read older threads about this kinda topic but this is slightly different. I know il most likely over worrying but as it’s causing me anxiety I thought I’d ask here for help. so went to Busch gardens and there’s a stall there which was offering a free 7 night stay. Etc eyc thought I’d try it out as it looked…
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Online purchase “not fit for purpose”, what are our rights..?
My OH bought an automatic misting system for his tank of lizardy things, it’s mean to spray a powerful fine mist every set number of minutes to keep everything damp in there. However when he received the item and tried it, it was HORRENDOUSLY loud, I mean you could hear this thing from every room the house. Added to that,…
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Warning on Debenhams Returns
Hi. I just wanted to put out a bit of warning about Debenhams returns policy. Very minor issue, but just a bit of advice. We recently ordered a gift for our granddaughter from Debenhams. It arrived smashed., so we went straight to order details on the account and it had a link for returns to DBZ F&F which is the third…
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EHARMONY refused refund
Used EHarmony dating website for 18 months. They take DD via PayPal. I noticed payments had been continued for 2 years following cancellation. Cancellation acknowledged by EHarmony as correct but refuse refund. I nor them can access the account as it's closed. PayPal can only refund back six months' payments. Bank won't…
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Can't raise a complaint with Amazon UK - is that legal?
Hello I have a complicated issue with Amazon. In a nutshell, I ordered some things on prime 'try before you buy', something else arrived for one of the items (completely diff item to what I ordered) - I contacted them etc, - was given wrong conflicting info/reassurance by different advisors, then I returned the items which…
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Shave kit.com scammed?
I signed up to the £5 shavekit.com trial. I received the kit and thought it was nice but overpriced so went to the site to cancel. It said I couldn't access my account until my trial had been processed. It also said my next box would be processed 4th June. I was unable to access my account until 4th June at which point I…
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Faulty TV From John Lewis
* What did you buy? TV * When did you buy it? 16 June 2024 * Where from? (internet or in store - it DOES make a difference) John Lewis- In-store * How did you pay? (cash/cheque/debit card/credit card etc) Debit card * What went wrong? Ocassional (once an hour slightly blurring screen) * What are the vendors telling you?…
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Santander bank cash deposit no found by local branch
Hopefully someone can help me or maybe you have been through this with your bank 26/1/2025 time: 16:00pm Deposited £200.00 at Truro branch here in Cornwall Machine took my money. The machine timed out for a minute or
two and then failed. The screen showed a message saying, “cash deposit service
is unavailable”. So I…
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Parcel force customs bureau
I’ve had a parcel stuck in customs for nearly 2 weeks. Parcel force customs bureau are in charge and requested additional information which I’ve sent to them three times now and my parcel is still waiting to be cleared. They haven’t responded to me and it says in their automatic emails they only hold the parcel for 28 days…
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Storing belongings for another person
Hello, I am not sure if I have the right forum but I am hoping you will be able to help. In March 2024, one of my French colleagues had to return to France in a rush as it was the start of the pandemic. I offered to store some of her personal effect (clothes, shoes, bedding, toiletries, kitchen stuff) in my garage as she…
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Bespoke kitchen worktop not to specs
Hello, I placed an order for a custom kitchen worktop from a well known supplier about 3 weeks ago, using their online design tool. The next day, I realised I had made an error, and emailed them to correct it. The sales rep said that the design tool had been locked once I submitted it, so I could no longer edit the design,…
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Threatened with police
I made a complaint to a hairdresser I'd used for the the first time about a colouring appointment. We were unable to come to an agreeable resolution and after a reasonably short chain of correspondence, following progressively more personal and unprofessional comments by them, I have been sent back the amount they deem…
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Sky vs Apple warranty query
I purchased an Apple Watch via Sky. The watch has developed a fault of not holding a charge severely restricting use. Apple took a look, sent it away and can find nothing identifiable wrong with it. They informed that, as it was still in warranty (exp March) then Sky would replace it. Sky informed, because it is outside…
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Badly fitted floor a year on…
Had some flooring done Feb 2024. 3 weeks later there were issues, pins coming thru (LVT) they fixed the odd tile. Happened again and fixed again. Happened again this time they fixed and decided to say it is the subfloor so no cover and no more. Well obviously again we have pin issues. this i believe is due to bad fitting…
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Temu - Faulty Items?
Hi all, I bought a coat from Temu 29/09/2024, delivered a while later. The zip has completely gone on it. I am aware of Temu's reputation and you get what you pay for, I was just wondering what my rights are and whether it is worth perusing anything in terms of a refund/replacement. I am unsure on the legal statutes in…
