Total Sports - order not fulfilled

Dina

Hello, I'm hoping someone can advise me on how to either get a refund or get the football kit which I ordered for my son back in May. I placed the order with Total Sports but have not received the kit. I have tried to contact them but they don't answer the phone and I have not had replies to several emails. I've tried a complaints email address that I found for them too. It would probably be easiest to try for a refund at this point. The kit did have personalisation on it, if that makes any difference.

sheramber

Did you get an order confirmation email?

How did you pay?

born_again

If you paid via PayPal or debit/Credit card contact bank/PP to start the dispute process for non receipt of goods.

Dina

I did get a confirmation email for the order and I paid with a debit card. so I suppose my next move is to contact my bank. 

Ectophile

Dina said:

I did get a confirmation email for the order and I paid with a debit card. so I suppose my next move is to contact my bank. 

Yes, ask the bank for a chargeback.

Dina

I couldn't get the money back through the bank because it wasn't a Visa payment, it was made through Wonderful Payments. I have contacted Wonderful Payments and they said that " we do not have the ability to charge back payments as Wonderful doesn't actually ever touch the funds themselves - we just facilitate them by providing the technology that moves the money from your bank account straight into the bank account of the merchant you paid.".

I'm not sure what I can do next. Does anyone have any advice? 

visidigi

whats the EXACT URL of the purchase you made? It sounds a bit iffy...

born_again

No fuss, no stress - just instant payments. With Open Banking, money moves directly from one bank account to another.

Sounds like a bank transfer & not a card payment.

https://wonderful.co.uk/

Letter before action & follow up with, money claim online is the only option.

Dina

Yes, that is them. So I should send Total Sports a letter saying that I will make a money claim online unless I get a refund from them? Okay.

visidigi

Whats the URL of total sports that you bought from - a google search brings up many options...

Dina

It's this one: www.totalsportsshop.com