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Refurbished mobile
Hello! I bought a refurbished iPhone12 for my son just before Christmas via a third party seller on Amazon. The phone looks in top condition, but he quickly noticed the battery was playing up a bit. At first he plugged it into the apple charger of his previous mobile and, while the charging indicator came on, the battery…
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John Lewis
Hi looking for advice. I recently purchased a watch online from John Lewis using a one 4 all gift card. The watch cost £40. When the package arrived I opened it to find inside a watch box but no watch inside the box. I immediately contacted John Lewis customer service and was asked to provide pictures of the packaging…
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DFS refuse to refund a sofa we cannot use due to mis selling. What are our rights?
We bought 2 sofas from DFS in Dec 2022, after trying many and explaining we needed a soft one due to my degenerative disc disease. We paid by £3K store credit . They were delivered March 2023. We are unable to use them as they are too hard to sit on, and actually gave me back pain after 2 hours of sitting on them. We…
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Returning an armchair
I bought a quite expensive Danish recliner and footstool from a company by phone after seeing it online. I've recently come out of hospital and it seemed ideal for me without looking too medical. Unfortunately it's too low for me to get back out of. The company are saying they can’t accept it back as new (Sat on once),…
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Oliver London (clothes brand) return rights and warning
Hi there, I need advice on what my rights are in terms of returning purchased items to an international location. I purchased 5 items of clothing from Oliver London online. It was a pop-up advert on Instagram, their website looked very nice, and clothes were presented like they were of good quality with a nice discount due…
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Making a claim with small claims court, from abroad?
Hi there, I work as a freelancer, one of my clients is now two months late on payment and I would like to make a claim against them. I plan on using Money Claims Online service by the HMRC. However, I am currently abroad and will not be able to physically attend any court procedures.....as the name of the service suggest I…
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Hello Fresh - duped into signing up for 20 meals for a family of 5
We had Hello Fresh knock on our door 5 days ago. I was happy to give them a try. I'd always been meaning to give them a go. The agent took my phone and filled in for me and applied their discount code to give a discount. I told them we had a family of 5. I logged onto the account today and tomorrow we have 20 portions of…
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DFS Sofa - 15 year warranty
Was hoping someone could advise me about my potential rights relating to a sofa that I purchased in 2020, that is still under a 15 year structural warranty. My Husband and I had a sofa delivered from DFS in September 2020. For the first couple of years sofa was fine - no issues that we had identified. In 2023, springs in…
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Dyson Refusing to Honour Guarantee
I bought a Dyson Heurist 360 robot vaccuum cleaner about 3 years ago. It went wrong (not recharging) within the guarantee period, and in March 23 they replaced it. About a month ago, the rubber strip on the underside came away, and I sent it back to Dyson for them to insert a new strip. Nothing heard from them for 3 weeks,…
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Trade Centre sell a faulty car (Merged)
We bought a car from Trade Centre in Coventry on Saturday 1 February. We drove the car away on Sunday 2 February so they had time to complete their "99 point check". Within 1/2 mile a warning light came on about tyre pressure. We immediately returned and they checked the tyre pressure and reset the warning light. We left…
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ripped off by dodgy tradesman
Hi, I employed a roofer to renovate my roof and guttering. Long story short, they did a terrible job, causing the roof to leak, damaging ceilings, walls and carpets, as well as leaving mess all around the grounds. I put in a claim via www.moneyclaim.gov.uk and the court ruled in my favour, but the defendant didn't pay (no…
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claim back money from Heating Engineers
In March 2024 we had a company (I will call them X) put in a new en-suite shower. There were many faults (which we took photos of) and X (begrudgingly) came to fix them (though still badly). We have photos. However, X also installed a shower pump in our airing cupboard (we still have our original boiler), and the pump…
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Amazon Refused Return – Missed by 1 Day, Poor Customer Service
Hi everyone, I wanted to share my recent experience with Amazon to see if anyone has advice or has been in a similar situation. I ordered multiple pairs of shoes from Amazon, but unfortunately, some of them didn’t fit. Due to personal mental health challenges, I was unable to process the return immediately. When I…
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Money claims defendent didn't attend mediation
I have been in a battle with a surgeon since September to get my deposit back, I won't bore you with the details. In the end I made a money claim against him (small claims). I claimed the deposit (£1000), plus £2000 in damages for inconvenience and loss of work due to their schedule changes and cancellations of surgery…
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Accidental damage
Hi all, I need some advice ,if possible, I was playing pool in a pub, and, when I started the game the cue ball ricocheted off and into the nearby TV. The TV was damaged therefore was unwatchable. The pub managers seem to think I should pay for a replacement, and although I was responsible it was an accident. I feel they…
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B & Q Kitchen
Hi All We recently purchased a kitchen from B&Q. It were designed by B&Q with specific measurements and units to fit those measurements. We found our own fitter (there's was exceptionally expensive!). During the fitting process, we quickly discovered alot of materials were missing and to be fair to B & Q, they sorted all…
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Service received from garage
Hi, Bit of a long winded one so appreciate anyone who takes the time to read this and comment. I recently booked my vehicle into a specialist (over an hour away from me) for the timing chain to be replaced. I emailed them a few days before the car was due to go in asking if they could first inspect the engine (by means of…
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debit card dispute?
I am honestly not even sure of this is the correct place, but here goes nothing. I went to Marrakesh on honeymoon, used my debit card to get a prepaid debit card (which i have not used), on the way home i went back to the exchange desk and they assured me they'd refund me. This was in October, i've had no refund despite…
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Flannels won't refund even though their warehouse has received the goods
Just before Christmas I bought an expensive jacket for a christmas present, it didn't fit so I sent it back. They returned it back to me to say that it had not been returned in a new state even thought I had literally opened it got my son to try it on and sent it back in their packaging with the labels still attached. I…
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PCH Vehicle Defect
My Vauxhall has had an issue with its automatic speed limit recognition, where it frequently identifies the wrong limits on various roads (Motorways A and B roads etc) for short or longer stretches of road. The audio alert can be switched off but this doesn't prevent the warning flashing. The dealership has had the car…
