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Returning new laptop via eBay
Hi all. I bought a new laptop from a business seller on eBay. However, it's not quite what I wanted, as it's too big for me and the speakers don't sound good. As far as I understand, under the Consumer Contracts Regulations 2013, I’m entitled to a full refund (minus any fair deduction for use) within 14 days of receiving…
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Brand New Mercedes Breaks Down after 3 Hours
Purchased a brand new Mercedes GLA 250e from a Mercedes dealership on a 0% finance PCP deal with only 1 mile on the clock. Long story short, the car broke down in under 3 hours after 118 miles on the way home and had to be recovered. It is being repaired. What are my rights? I owned the car less than 3 hours. Mercedes…
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Builder Money Claim
I have made a money claim against a builder for the deposit I paid to him. He didn’t show up on the day agreed and when I followed up he told me there would be a 7wk delay. I told him the job needed completing before that time and so I’d need to find someone else and requested my deposit be returned but he hasn’t returned…
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O2 Breach of Contract - increase well in addition to RPI + 3.9%
Hi MSE, I signed up to an £8pm SIMO contract. My terms clearly state: "Your airtime tariff will be increased in April in line with the latest RPI rate of inflation announced in the preceding Feb plus 3.9%. If RPI is negative, we'll only apply the 3.9%." My bill has gone up by £1.80. However RPI was only 3.7%. Add on their…
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Amazon: 'We no longer expect it to be delivered'
Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day. Digging into the message revealed it had been 'damaged in transit' They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched. But after those two days, I get the…
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Ps5 faulty who is responsible
I’ve bought my son a ps5 for Xmas on very. It’s currently got a 3 beeps fault fault and have researched all methods for the problem it’s still not working. It’s still in the 12 month warranty but do I get in touch with very or PlayStation?
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help with a change of mind return
Could I please have some help with a (change of mind) return of an online purchase please? I have not contacted them as yet to organise this as having looked at their returns policy, I am not sure it conforms to the legislation… Ordered a sale item (pair of trainers) from https://www.80scasualclassics.co.uk/ on 18th March.…
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Solar installation problems
My solar system was installed in November 2022 and since then, having had different problems, I'm now on my second inverter. As my original supplier went into liquidation in August 2024, the manufacture (Growatt), informed me that I had to find an installer to replace the inverter; they don't do installations. They sent…
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Amazon Demand a Police Report - Police won't issue one?????
I am totally exasperated with Online Shopping / Couriers. After recently receiving an item from Currys only to find the item had been swapped inside the box with a cheaper one, I decided to buy the item from Amazon. In fact, we went for a more expensive model. So I ordered a Webcam, Tripod & Remote from Amazon. The Webcam…
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LG warranty issues
Washing machine 16 months since purchase and still under warranty. Faulty has occurred and unusable. Seller, John Lewis, say not liable and should contact manufacturer. Did so end of December and told engineer from their easier contractor Pacifica booked for 9th January. failed to turn up. LG told me to contact Pacifica.…
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Currys' Customer Service.
I am hoping that someone can advise me on how to respond to Currys CS with regard to my issue. I purchased a cooker online (there was no display model in store) and it was delivered on 31.03.25. I had it installed on the 31st. Came to use it on 01/04 and realised when switching on the oven that it doesn't have anything to…
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Consumer rights in relation to faulty fridge freezer supplied by house developer
I was provided with a fridge freezer with my new build house purchase in December 2022. In February 2023, the fridge freezer developed a fault and was repaired under the manufacturers warranty. In February 2024, the fridge freezer has again developed the same fault. Can I make a claim against the housing developer to…
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NBCS Threatening court action on behalf of Frasers Group Sports Direct
Hello, everyone, I’m seeking advice or guidance on a situation I’m dealing with. I recently had an issue with NBCS, and after attempting to resolve it directly with them, I feel that I may need further assistance to achieve a satisfactory resolution. Here's a summary of the situation: * Background: I made a purchase from…
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Cancellation fee on furniture
We have ordered a large amount of furniture (£2,600) for our new house back in October 2024, with an estimated delivery date of January 2025. It has been delayed twice so far, and now just had a phone call telling me it is delayed until the end of May 2025. 😵💫 They have blamed shipping problems around the Red Sea, but…
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Claiming compensation for emotional trauma
Not to sure this is the right group but….. I have been embroiled in a health and safety case / criminal investigation due to a death on a construction site. I have been pulled from pillar to post and my mental heath has taken a dive all the way through this process. The case started in 2019 where I was the site manager and…
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How to get my money back?
I purchased some clothing items from an online shop.They arrived after a short delay but I was a bit surprised to find them sent by standard royal mail second class (not tracked or signed for) as they were over £100 worth of goods. There was no packaging slip or paperwork inside and some of the items sent were different to…
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Refund for item specially ordered into store?
Hi - a customer came into store and wanted a girlguiding polo shirt in a size we no longer had in stock. We are not stocking this item again but ordered it in specially in the required size for her. We had the same shirt in larger sizes that she could see and touch and she paid in store. When the item came in she said it…
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cancelling an eharmony subscription under DMCC law
Hi there, Subject: cancelling an eharmony subscription and Digital Markets, Competition and Consumers Act 2024 . Would be most grateful for your opinion on this matter. In mid December 2024 I signed up with eharmony dating website. Few days ago in March 2025 I emailed to cancel my subscription. They replied that I had…
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Online pharmacy sent wrong prescription
Hi all wonder if you can help. I bought mounjaro (weight loss drug) online with a well known online pharmacy that I had not used before. I filled in an online form stating my drug, the dose I was taking and the last dose I took. I paid but received no email confirmation (yes I’ve checked junk and everywhere else). Began to…
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Festival cancelled... no refund.
I was due to go to a festival in June. The owner/organiser put a sob story on Facebook last month apparently on how she may need to cancel or postpone. The post was apparently removed very quickly. They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets. The…
