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Car
Hi Everyone, I need some urgent help to understand my options regarding the following. Just over a year ago i bought a car on finance from Trade Centre UK in Rotherham. It was a Ford Fiesta 1.0 Zetec. it worked perfectly for that time until it developed a major engine failure due to what is called a Wet belt. Making it…
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DFS Sofa came with no legs
I purchased a sofa from DFS in June 24 which was delivered with no legs. I couldn’t use it as it’s crooked without the legs, leaning to one side and not suitable to sit on. The delivery/service person assured me that DFS Would send the service manager out with the legs in a week or so. So I waited. They hadn’t sent anyone…
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Dyson Corrale Straighteners battery not replaceable! Now scrap £300 landfill
I purchased a set of Dyson Corrale hair straighteners 2
years ago for my partner(6/4/2021 so now just out of the 2 year warranty). They cost £300, which is a heavy premium to
pay but my partner loves them, so they seemed to be worth every penny. They are
now almost unusable as the battery will not hold charge and they work…
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Electric Cooker Ring Failed After 15 Months
I purchased a Bush electric cooker from Currys back in September 2023. It's has four ceramic hobs and a twin oven. I use the main oven 2-3 times a week, for about 10-15 minutes each time. Of the four hobs, I primarily use just one, the smallest one at the back. That gets used up to 3 times per week, and that is for around…
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Amazon charge
Amazon have emailed me to say that they are charging me for an item that they did not get back. They already paid out the refund whilst item was in transit. However, as they claim they did not get item back, they are charging my original payment method. The issue here is that Royal mail tracking shows that the item was…
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John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
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Company asking me to pay more than agreed
Hi, I'm new here. I'm just wondering what my rights are. I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included. I paid the remaining 5 installments in full. After 2 months of thinking that I had fulfilled my…
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Repeat performance and financial compensation
I've been reading up on the Consumer Rights Act 2015 as regards services. If a service is carried out inadequately, under CA 2015 s. 55 I can request "repeat performance" which the supplier has to carry out within a resonable period of time. If repeat performance is not carried out within a reasonable time, under s. 56, I…
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Payment dispute
Raised a dispute with RBS as was charged the wrong amount when purchased something online from USA at Christmas. Should have been charged for one item but was charged and sent three items. Raised this with bank but they said they could not see a duplicate transaction so closed the case. Phoned them yesterday and explained…
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FENSA Certificate not provided after double glazing installation
I had some replacement double glazed windows and a door installed last February 2024. Despite asking the installer for a FENSA certificate on numerous occasions (and being ignored apart from when I spoke to the chap in person) I am still awaiting a certificate. I checked on the FENSA website and my installation had not…
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UK buyer - Goods bought from EU seller not as advertised
Good morning all, hope you can advise I purchased electric/battery gloves from an EU based company for delivery to my UK address - ( order value over £200) I have bought same gloves twice before (over a 10 year period) from the same supplier/company. The gloves arrived on 09.01.25, & are not the same product as advertised…
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NCF sofa - claim on warranty or claim on house insurance.
Brand new 2 seater and 3 seater sofas 10 months ago. Purchased the 5 yr warranty cover with them as we have pets. Not leather but thought was as durable as leather. Damage to settee due to pet and so took pictures and sent to make a claim. Have to admit not happy with what has happened in such a short time of having sofa…
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Advice on SCS Sofa please
I was wondering if anyone could please give me some advice how to proceed with SCS with a faulty part of a sofa. Quick timeline…. Purchased 12/23 Delivered 1/24 Noticed an area of material on the sofa had a fault and was thinning and holes appearing (only an small area approx 3cmx3cm) 3/24 SCS wants photos showing fault…
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Boiler service booked pre contract but appointment post contract - now replacement needed.
Just looking for some advice on whether to pursue a claim. We had boiler cover with edf (provided by Domestic and General)
which lapsed on 31/12/2024. This was intentional, as I have
budgeted for a new one this year. Here’s a timeline of events: 13/12/24 – I received a reminder that, as part of my service
contract, my…
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What are my rights in this situation
Hi all So in May 2024 I bought a samsung tablet for my son, aged 8. I have noticed over christmas that there is an issue looks like the lcd has a fault. About 1cm in from the screen is a white rectangle. I have contacted samsung who suggested send away for repair - may be chargeable, but he loves his tablet, and…
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Old Laptop, Old Issue Still Unresolved
I purchased a specialist music DJ laptop from a company in Germany at the beginning of 2020 (iro 1,350 euros) Within 6 months, I noticed an issue with the charging of the unit - sometimes it would not charge but would maintain the current battery level when plugged in. I reported this and received responses about settings…
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FedEX
Hey Gang, I've had a letter through, that I am almost certain is actually from FedEx. It doesn't seem to be a scam. It has my correct name, and address [obviously]. And all the links go [to pay] go to the real website. It's for £62.58 It's for [invoice type] 'EXPD' - I guess VAT / DUTY for import? I'm not convinced it's…
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England: Car dealership trying to sell our car without permission
In short (there's a lot of missing back and forth) * Purchased car for £x,xxx. New family with small baby and needed extra space to make life easier. * Was faulty, first fault (of many) appeared day after purchase * Asked to drive to their courtyard to fix * On way, car really struggled to drive and was dangerous.…
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Sofa Quality & Fit for Purpose
Corner sofa purchased £2,800 using 0% interest free credit/loan offered through the store at the point of sale Sofa delivered 30/3/2024. The X Company Installer explained that the seat cushions may take some time to expand fully to fill any gaps between adjacent cushions and the rear of the sofa, and that if this doesn’t…
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Stung by Expedia over car hire insurance. They have admitted fault but are not refunding?
Hi there, would appreciate advice here if possible. I rented a car via expedia several weeks ago for a weekend away. Have used Expedia several times since my car was written off last year, and they have seemed good at offering reasonable deals. This time I went through the process as I usually did, entering when the trip…
