Fatsoma Refund excluded fees

balsingh

Hi,

I purchased tickets to an event from Fatsoma for 5 people. Total cost was just under £200 of which £20 was fees. Paid on my amex credit card.

The event was cancelled and Fatsoma have automatically refunded the ticket cost but not the fees so I'm down £20.

Their website faq says ticket cost will be refunded but fees won't be refunded.

Do i have any recourse on this as i had no control over the event being cancelled?

Thx in advance.

eskbanker

https://forums.moneysavingexpert.com/discussion/6130797/ticketmaster-fees-not-refunded-on-cancelled-concert (and others) discuss this, and the previously-expressed view was that retention of fees is permissible if defined in the Ts & Cs, as it is here:

6.4.7 If an Event or Offer is cancelled, the Promoter of the Event or Offer will inform the Customer and Fatsoma prior to such cancellation and hereby authorises Fatsoma to refund to the User the Ticket price or the Voucher price minus the Fatsoma service fee (booking fee) and any additional processing fees, which shall not be refunded in any circumstances.

https://www.fatsoma.com/policies

the_lunatic_is_in_my_head

@born_again any chargeback right here? 

born_again

the_lunatic_is_in_my_head said:

@born_again any chargeback right here? 

Sadly not.

The fee are for the ticket seller administration costs.

balsingh

the_lunatic_is_in_my_head said:

@born_again any chargeback right here? 

I thought that too but looks like all bases are covered so I'll have to just move on!