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Faulty car entertainment system possible to reject on finance?
I bought a brand new car on finance at the end of October 2023. The entertainment screen in the middle of the dash used for radio/sat nav etc gets stuck in a reboot loop. This can last upto 30mins which is a full journey and makes the radio, sat nav and phone functions unusable. The car has been into the local dealer twice…
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Faulty Vitamix: registered, within warrantee but they want a receipt
Vitamix give a 7 year warrantee. We've had our for 6 years and it's gone wrong. We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase. Can they do that? I can't see anything on their website that says we need to do this. Surely, registering at the point of purchase is…
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Pothole
I hit a pothole on a B road which had been reported 2 days earlier on the council's website. 2 people in front of me also hit it. All of us had damage to our wheels and tyre. On the way home it had been repaired with a white line round it. 2 of us put in a claim. These have been rejected saying it was unfortunate that it…
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Order not fulfilled due to price increase
I have ordered some outdoor furniture. They have emailed to say that they cannot fulfil due to the product I ordered being discontinued and have offered me an alternative that I do not want. I have gone on their website to view other items and can see the item I originally ordered still showing as in stock, but they have…
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Booking.com being difficult with refunding verification payments
Hi all, not sure if this is the right section. In May 2023 I made a hotel booking with booking.com on a Barclays credit card and paid at the time, no issues. On 11/09/2023, I received an email from booking.com "Hello Esteemed Visitor! Currently, our booking assistance team has notified us about you need to undergo a card…
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Music Magpie trying to invoice me for item returned to sender
Hello all I’m hoping someone can offer some advice on the following situation. A month ago someone hacked my Klarna account and used it to make 9 orders on my account. I let Klarna know immediately, but half of the transactions still remain unresolved. I also got a crime ref number from Action Fraud and contacted both…
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Shower exploded and flooded whole house after builder removed and replaced
Had some tiling done in our shower. Builder removed shower to do the tiling and replaced it afterwards. Next day we noticed some water leaking into ceiling below so we called him back. He came out, said it wasnt his fault it was the dodgy pipework behind, but he said he'd fix it and it'd be ok. Went out tonight came home,…
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Ryanair menu. Flew from East Mids, forced to pay in Euros. Abysmal Nationwide exchange rate
I flew from East Midlands airport to Spain via Ryanair on 15th June. While in UK airspace, the drinks trolley came around. My wife ordered a tea, and the stewardess informed me that I could (a) only pay by card and (b) only pay in euros. The price was €3.25, but via my debit card, Nationwide ultimately charged me £3.38 for…
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Scs broken spacer board in 2 settees
I’ve had 2 settees,a 3 seater and a loveseat. Arrived in feb 2022 and used daily til December 2022 (then we moved into an extension and that room is only used on odd occasions ) noticed the seats were sagging and thought general wear and tear. got much worse and saw wood hanging underneath inside the base fabric, Scs say…
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White Stores lost my return
I ordered a firepit coffee table from White Stores that was delivered in Dec 2023. The first time we used it was April 2024 and unfortunately the flame would not stay on. I contacted White Stores who offered to replace the table with a different much smaller model which we refused as it was not comparable (half the size,…
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Scaffolding Removal
Elderly relative has scaffolding up at their house following the previous roofer walking off the job. We now need to get this scaffolding down in order to allow a new contractor to complete the job. The Scaffolder initially promised a variety of dates to remove the scaffolding but ultimately this has not happened. As a…
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Package Holiday - mis-sold?
I wondered if anyone had any advice on how to proceed with a complaint regarding our recent holiday, I'll try and recap to the most valid points. * Recently returned from a TUI package holiday, actually visited the same hotel last year. It was advertised as a 'TUI Blue for families', as previous. * We were informed by…
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Installation costs of bad kitchen
We're coming to the end of a two year dispute with Wren over an appallingly bad kitchen which has never had a full set of acceptable doors and the design of which was botched. Following a section 75 claim they have finally accepted a refund however, as a supply only contract we used our own fitter. I'm pretty sure that the…
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Dusk.com - Partial delivery, received someone else’s order.
Hi all, Just looking for some advice on this one. Mid-May I ordered a full towel set from Dusk.com. Two weeks later I received part of the order with the promise that the remaining items would be delivered at a later date. The following week, I received another delivery with my name and address on the packaging however…
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Return postage - pushed into a corner
I bought an outfit online from a company called Bohme London.It said that if I make a return the buyer pays the return postage.The item arrived and did not fit and the fabric was not as expected.I contacted them as it says to contact them within 14 days.They responded with the email below. 'Of course, we understand if you…
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UK Holiday booking cancelation am I liable for full amount?
Hi, I booked a "luxury caravan" for 4 nights in mid august and paid a deposit. The balance is due on July 1st but I'm unable to go anymore. The booking conditions state that I will liable for the full amount if cancelled. I accept the loss of the deposit as a matter of course but as there will still be 6 weeks until the…
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currys want money to see if my computer is faulty
I bought a computer from currys three years ago on credit. I contacted them shortly afterwards to tell them it was faulty and the battery life was not lasting long and the keys were sticking and also for some reason while having it on my knee i had to have it slanted. My emails were ignored until finally i got a message…
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Builders sand blasted render from neighbours house and wrecked our garden
Yesterday our neighbours had builders come to their house to sand blast render from the front and back. The builders didn’t put any barriers up to protect the houses either side, which resulted in our front garden being completely wrecked, killing a lot of flowers and covering it in brick dust and sand. They had also…
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Muck Boots
August 2023 I purchased a pair of Muck Boots through an online retailer - Welly Warehouse. They are guaranteed for a year. By November the boots had split along the edge of the instep. I informed the retailer and a replacement pair arrived with no problem. Fast forward to March 2024, the replacement pair had also split in…
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Premier Sports 30-Day Cancelation Policy
Hello. On 13 May 2024 I signed up to a monthly subscription with Premier Sports' online streaming service to watch the games in the World Ice Hockey Championship that were not being streamed on the IIHF YouTube Channel. I cancelled the subscription on 24 May to make sure I was not charged for another month as I would not…