Bank conduct advice needed please!

ontheedge_1971

Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. 
I've been so distressed about this and reached out for some peer advice on their Facebook page (stupid I know but I was so upset getting this news on Christmas eve).
In response, the bank published the outcome of my fraud investigation on Facebook. 
Does this breach GDPR? Is this legal?
I'm so distressed and any advice on my next steps would be really appreciated.
Thank you. 

Ayr_Rage

Sounds rather implausible.

Please name the bank, exactly how you were scammed and a link to the Facebook post.

Okell

How did a bank promoted on this website "scam" you out of a substantial amount of money?

What happened?

I suppose that depending on how much detail you went into on your faceache post the bank might have felt justified in putting their side of the story.  eg what do you mean by " the bank published the outcome of my fraud investigation on Facebook"?  Had you accused them of fraud or what?

If - or when - you have exhausted the complaints route with your bank, complain to the FOS

Grumpy_chap

ontheedge_1971 said:

Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. 
I've been so distressed about this and reached out for some peer advice on their Facebook page (stupid I know but I was so upset getting this news on Christmas eve).
In response, the bank published the outcome of my fraud investigation on Facebook. 
Does this breach GDPR? Is this legal?
I'm so distressed and any advice on my next steps would be really appreciated.
Thank you. 

There is far too little information there for full comments to be made.

Which bank was it?
In what way were you scammed?
How much did you lose?
What did you say on FB (on Christmas Eve?) and what did the bank reply?
Were you personally identifiable on the FB thread?

Brie

Banks frequently publish information about scams that have happened to people without naming them as a warning to others.  So it will be "Mr O put some money into a scheme and despite our repeated scam warnings insisted on going ahead.  As a result Mr O is not eligible to be reimbursed by us." Or something like that.  Because it's "Mr O" rather than your actual name (I presume) there is no GDPR breach.  If you accused them of something and they responded directly to you then I doubt that would be considered a breach, even if it might be considered unwise on their part.  

But as others have said without details it's really hard to comment precisely.

flaneurs_lobster

Never been anywhere near a bank's Facebook page, thinking it'll just be PR puffery and ads. But just looked at Barclays and astonished that people are there complaining about service levels, cards and bank accounts being frozen, Premier Banking being demoted etc - all using what appear to be their real names. I guess I can understand if people want to vent, shame and rant then do it on the platform with the most eyeballs but not how I'd personally want to get my bank onside if something's gone pear-shaped. 

born_again

ontheedge_1971 said:

Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. 
I've been so distressed about this and reached out for some peer advice on their Facebook page (stupid I know but I was so upset getting this news on Christmas eve).
In response, the bank published the outcome of my fraud investigation on Facebook. 
Does this breach GDPR? Is this legal?
I'm so distressed and any advice on my next steps would be really appreciated.
Thank you. 

You have come to the wrong place. This is not a site for professional advice

4. Using the Forum as a professional

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It is instinctive to want to help someone, particularly if you are a professional in the area that is being discussed. However, please think carefully about the information you share and do not offer help framed as 'professional advice' to other Forum users. 

You will get advice.

But in order to get the correct advice best to answer any questions posed 👍

No bank will publish any investigation on ANY social media. 

sheramber

ontheedge_1971 said:

Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. 
I've been so distressed about this and reached out for some peer advice on their Facebook page (stupid I know but I was so upset getting this news on Christmas eve).
In response, the bank published the outcome of my fraud investigation on Facebook. 
Does this breach GDPR? Is this legal?
I'm so distressed and any advice on my next steps would be really appreciated.
Thank you. 

Did they reply on your original post? 

Do  you not think they are entitled to reply with their side of the story? 

PHK

This is the Consumer Rights forum, so not the best place to discuss this.

You'd also need to be a lot clearer about what happened. 

TELLIT01

The OP claims the money was in a cash ISA, but needs to explain how much money was involved and what the alleged scam was.

born_again

TELLIT01 said:

The OP claims the money was in a cash ISA, but needs to explain how much money was involved and what the alleged scam was.

Wonder if it was the one, where emails arrived stating that a certain bank was offering a good interest rate with a 3rd party ISA co. Which given they offered their own ISA's was a big red flag. As no bank is going to let a 3rd party take customers away from them...