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Failed Evri delivery
Can anyone explain what my rights are please? About a month ago, I bought a clock from Aliexpress. They kept me updated about where the parcel was until it was collected by Evri. It got to the local depot, was out for delivery, but then I was told that it was delayed and would be delivered the next day. That never…
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Buying Travel Insurance With Trip.com
I have used Trip.com for a while, to book flights, its been ok. But on my last booking I did something different. I purchased the travel insurance that they offered as an optional add-on when paying for the flight. I gave them the required details. Now I wasnt asked for the date for the insurance, and one would have to…
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B&Q Appalling Service via their call Centre 0333 014 3357
Horrific experience.... several calls to sort out an order. It was my mistake as they had two products on their marketplace website, same wardrobe, £37 price difference though. I use to run a call centre so appalled by this service. Calls in order... Call 1. Had to keep repeating myself, the operator confirmed he was in…
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Help With Boiler Insurance and Faulty Repair
Hi all. Sorry
for the long post. On the 25th
of September we had an Engineer visit on behalf of Domestic and General due to
our heating system not turning off when it reached the set temperature. He
replaced one of the divertor valves that was stuck open and we thought all was
good. However, for some unknown reason, he…
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Faulty Shower under 6 months old, screwfix refusing to replace.
I bought a Mira advance shower from Screwfix after getting advice from Mira on what to replace our old shower with. It worked great for a few months then it bleeped and stop working a few times and we had to reset, but then it stopped heating the water. I contacted Screwfix for a replacement as it's less than 6 months old,…
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Faulty washing machine - less than 6 months - CRA 2015
As the title, really. I purchased a washing machine (a washer-drier) at the start of April, it's now early September and as of this week it neither washes or dries.The supplier's website https://markselectrical.co.uk/faulty-items states "Marks Electrical do not offer support for items over 30 days old" but I think that's…
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Ikea - Customer Service - Consumer Rights Act
Ikea king-sized bed frame brought 2 years ago for a spare room that's been slept on maybe 20 times. I slept on it last night & it collapsed. The metal plate that secures the central metal beam to the headboard- the screws popped dropping me to the floor. I called customer services first thing this morning- quoted me the 1…
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How to actually get a dealer to repair a used car 2.5 months later?
I would really appreciate any help as this has come on top of a year of two bereavements and health problems. I bought a used car 2.5 months ago for £4k, unfortunately using a debit card. The clutch drum has broken inside, resulting in a repair that would be over £3k. I have raised this with the dealer. Their “proof” that…
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Unauthorised charge was added to the car service but I signed it - what are my rights?
I booked a second service for my car at Perry's using their phone booking centre. I explicitly asked only for the second service, and nothing else was discussed or offered. When I dropped the car off, I signed the job card without realising it included a brake fluid change. I collected the car later that day and paid the…
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Seller not upholding price match promise and hiding behind contract
Hi There, I recently had a quote for some blinds and signed the quote that was sent to me online. These were the wording of the online quote that I was sent: However, right after signing, on advise from a friend, I reached out to another supplier who then quoted more than a grand less than the original vendor. After some…
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I need some advice please, it pertains to Currys
I went to a Currys store on Friday to purchase a laptop. Bought one but they don’t keep laptops instore. Paid for next day delivery before noon which meant the laptop was getting delivered on Saturday. My partner waited in for the laptop and it never turned up. He went back to the store on Saturday where it was ordered at…
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Who's right?
Hi,Just bought a new kitchen complete with several integrated appliances using my credit card. Kitchen and appliances were delivered in early September and subsequently installed - appliances by a fully accredited electrician. I registered all the appliances for the 2 year warranty. After more than the initial 30 day…
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John Lewis/AEG Warranty issue
Hi, I purchased an AEG Wine Cooler from John Lewis online in March of this year using my debit card. Although purchased in March, the appliance has only been in use since around June due to delays in getting my kitchen refurbishment done. The appliance has been working fine but during recent cleaning of the appliance, in…
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Advice needed - Lyons caravan parks
Hi everyone im hoping someone out there can give me some advice. I’ve owned a static caravan on a site for a few years then it was taken over by Lyons. I’m basically now selling up and trying to move my van off the site. Here are my issues:- 1) my contract with the previous owners stated a disconnecting fee of £750. Lyons…
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Moved: Salary sacrifice documentation incorrect
This discussion has been moved.
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Faulty MacBook Pro
Hello All, I am completely new to this. Would love some help with this issue please. Purchased a MacBook Pro November 2022 costing £1195. It is now out of warranty. In August this year the MacBook will not switch on. There is not a single mark, scratch or dent on the product. Went to an Apple Store they did a diagnostic…
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Getting out of Adobe subscription
I discovered today that I’m paying for an Adobe acrobat pro subscription that I never use (I assume I signed up for a free trial and forgot to cancel 🙈). I’ve paid for it for over 2 years and never used it but when I tried to cancel I discovered I have an annual subscription paid monthly and they’ll charge me £99 to cancel…
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CPA and Section 75 Dilemma
My son bought a Used EV Audi which developed a serious Motor fault just under the 3 month timeline. He was asked to return the car for inspection which he agreed to do if the Dealer paid for the Transport as there was a distance of 400 miles involved. The Dealer refused and, after some communication, my son took out a…
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Issue at Bershka - Item Confiscated Despite Payment Proof
Hi all, My wife and daughter visited a Bershka store yesterday. Upon leaving the store, the security alarm was triggered for an item my wife had just purchased. The security guard's response was highly unprofessional and rude. He immediately accused my wife of not paying for the item, causing her significant embarrassment…
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Extreme Seat Covers not giving refund
Hello, I'm looking for some advice. I placed an order with Extreme Seat Covers (seat covers for my car) back in February, received very little information from them and was told there were delays. I requested a refund in July, and was told I would get my refund at the end of July. This didn't happen. I understand that…
