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Need help with an Amazon UPS Return
Hi all, Recently I ordered quite an expensive collectors item from Amazon. They sent me the item but the packaging was ripped and dented badly and some of the items inside were scratched. I decided to return the item using the option on Amazons website that has UPS come and pick up the goods and provide a label rather than…
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Sofology Wrong Colour Sofa!
Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me…
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NHS health costs - glasses
Hi, This might be in the wrong part of the forum.I ordered glasses from an independent/individual High Street optician.The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.I paid £30 deposit.…
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Citroen Recall
I have had to take my car for the airbag repair to a garage in Macclesfield, I was told I could not drive the car and the garage had no pickup trucks available. I hired a truck to take me to Macclesfield from Denton, Manchester this morning at a cost of £100. How do I claim my money back.
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Italian car hire company keep charging my credit card for a flat tyre :(
I recently booked a car hire through Alamo's UK website for a short break to Sicily. On arrival, it became obvious that they'd simply passed this booking on to a local car hire company who made me signs loads of forms in Italian and took my credit card details. During the trip, I got a flat tyre. There was no spare wheel…
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Flannels Gift Card Cloning
My Son was gifted £400 Flannels gift card as part of a leaving gift. When he went to use it showed that £378.95 had been used, with only £21.05 remaining. I contacted Flannels today (via online chat) and they advised the card had been used 3 time in their White City, London store, with a physical gift card. All…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Consumer rights
Good afternoon, I purchased a monitor from Amazon 16th July 2024 and on the 22nd July 2025 lots of lines appeared across the top of the screen. I contacted the manufacturer AOC and they told me to contact Amazon so I emailed Amazon and they replied with. The Consumer Rights Act 2015 says that goods must, among other…
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Faulty car - Multiple issues?
Hi - In November 2024 I purchased a Vauxhall Zafira (2016) Manual/Petrol. I travelled short of 60 miles to collect the vehicle. At the time it came with a 3 month showroom-warranty. Just before Christmas I was at work when it rained and I realised there was a stream of oil coming from the under the vehicle. I did have…
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Help!! Gym subscription has being going out of my account for 2.5 years - I thought it was cancelled
Hi, Can anyone help advice for having £750 of gym fees refunded, for a membership I believed was cancelled. Today out of the blue I received an email about a problem with this month's payment for a subsciption I though I had cancelled in 2022. In all the time the gym company have been taking my money I have never had a…
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Faulty Decking
Hello you lovely lot. I paid £4k to get some composite decking laid in my garden about 4 years ago. I did this so it wouldn’t need as much maintenance as wood. About 2 years ago the planks started to curl up at the ends so I got the joiner back who then told me that the recommended distance between the boards had changed…
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Private Dental Prescriptions
As with so many people now, family dentist went private not long after covid. Same dentist, same practice just much more expensive. Despite searching everywhere, no local NHS practice. Dentist is at the lower end of the private fee range. Today my father needed an appointment and paid the fee as usual. However, he needed…
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ParcelHero - charging for returned parcel
This is part of a bigger saga I will post about with further questions, but for now I’m hoping someone can help me understand my rights with charges for postage via ParcelHero. I sent a parcel (a return) to Italy via ParcelHero & paid the postage via my debit card. The company haven’t accepted the parcel and it is on its…
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Faulty boots, shop asking me to jump through hoops
Hello and thanks in advance. I purchased a pair of boots in early April 2025 to use for stable/yard use and trail type walking. They were £124 and advertised as waterproof. The label in the tongue says waterproof. I've worn them about 12 times, and each time my feet have been soaked. I initially though it was my feet…
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Conned by a Car Check
Whilst looking to purchase a used car, I downloaded a report on it. The site charged £5.95 which seemed reasonable for peace of mind. 3 days later they took £39.90 as a ‘subscription’. I complained that I hadn’t signed up to anything and wanted a refund. They have refused on the grounds it’s clearly stated on their website…
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Secondhand Vehicle - Seller Denying Responsibility for Problem
I purchased a 3-year-old Tesla with under 14,000 miles from a main dealer (not Tesla) and at the time of purchase, I noticed a minor creaking noise. However, after driving approximately 5,000 miles over the past three months, the creaking has worsened considerably. Following an inspection by Tesla, it was revealed that the…
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HP subscription ink cancelled and told cartridges will no longer work
I have had an HP subscription for ink cartridges since August 2020, since we bought our printer. I don't feel that it is worth continuing as I don't print often. I cancelled the subscription and was told by HP...... "Your HP InstantInk subscription was canceled on 13 January 2025 and we noticed you still have HP Instant…
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eHarmony - want to take £65 off me for cancelling
Hi all, my first post here. I recently signed up to eHarmony's online dating service. The sign-up process was fairly straightforward - fill in your details, and then it takes you to a "compatibility quiz" you have to take to be able to finish creating your account. I did this on Sunday 26th March - and upon finally (it…
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Booking.com or Owner who is responsible for refund after walk out of filthy, broken accommodation
Booked two nights at one bed flat in London. Conerns started at arrival, met and brought to a different address than advertised key fob to main building wouldnt work. On entry decided almost imediately not to stay. Unsafe - large letter box was loose and falling from door frame - green tape inside behind the letterbox to…
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Small court claim preparation - lay representative, late evidence filing
Hi all, Based in England. I have been helping my auntie file a court claim against an eviction specialist company. I was also involved with the service they provided - initiating the service and the complaint that followed. We have the court hearing on 1st April. My auntie has been quite poorly and I have been assisting…
