Arnold Clark crash repaired car

doningtonphil

Hello

My sister bought a 1 year old MG HS from an Arnold Clark Motorstore 7 months.

Within a few days she noticed the rubber 'snake' wiring loom that goes from the b pillar in to the rear door was loose. She took it back to AC abd they fixed it.

Recently, dad was able to open that same door even though she knew car was locked. She tried several times and that door won't lock on central locking.
Also ambient light in door won't work.

She took car to MG dealer (not AC) to get it fixed. They sent video saying it can't be warranty work as there is evidence of a previous repair. Taking door card off shows torn fabric, a damaged speaker, a broken electrical connector (likely culprit) and crucially, a bit of masking tape with overspray on it.

So it seems that door has been in the wars. This all happened before AC sold the car. 

MG dealer want over £350 to fix.

AC aren't interested as they are saying the work they carried out (to fix the rubber snake) was more than 30 days ago.

Particularly as door won't lock, could it be claimed car is not 'fit for purpose'.

Is there any recommendations about how she should proceed.

Pursue AC? Pursue MG?
She paid most of cost of car on Amex CREDIT card. Could section 75 help?

Can anyone help?

Thanks for reading

Phil

Grumpy_chap

doningtonphil said:

Hello

My sister bought a 1 year old MG HS from an Arnold Clark Motorstore 7 months.

Within a few days she noticed the rubber 'snake' wiring loom that goes from the b pillar in to the rear door was loose. She took it back to AC abd they fixed it.

Recently, dad was able to open that same door even though she knew car was locked. She tried several times and that door won't lock on central locking.
Also ambient light in door won't work.

She took car to MG dealer (not AC) to get it fixed. They sent video saying it can't be warranty work as there is evidence of a previous repair. Taking door card off shows torn fabric, a damaged speaker, a broken electrical connector (likely culprit) and crucially, a bit of masking tape with overspray on it.

So it seems that door has been in the wars. This all happened before AC sold the car. 

MG dealer want over £350 to fix.

AC aren't interested as they are saying the work they carried out (to fix the rubber snake) was more than 30 days ago.

Particularly as door won't lock, could it be claimed car is not 'fit for purpose'.

Is there any recommendations about how she should proceed.

Pursue AC? Pursue MG?
She paid most of cost of car on Amex CREDIT card. Could section 75 help?

Can anyone help?

Thanks for reading

Phil

When the car was purchased, how much warranty was provided by AC?
Does the warranty cover central locking?
It might be better to simply approach AC on this simply referencing the central locking fault, rather than linking the issue to the wiring loom repair.

MattMattMattUK

MG will not cover the issue under their warranty as the fault is a result of crash damage and an incorrect repair and it has nothing to do with them, but I agree with Grumpy you should be able to push AC to repair under their warranty. Other than that as it is more than six months since the car was purchased you would need an independent inspection to prove the fault was there at point of sale, then you can enforce your rights under the CRA. 

born_again

Many cars are damaged in transport to the UK. As such no one would ever know. As they are all fixed at importers PDI facility, usually @ docks.

tacpot12

MattMattMattUK said:

MG will not cover the issue under their warranty as the fault is a result of crash damage and an incorrect repair and it has nothing to do with them, but I agree with Grumpy you should be able to push AC to repair under their warranty. Other than that as it is more than six months since the car was purchased you would need an independent inspection to prove the fault was there at point of sale, then you can enforce your rights under the CRA. 

Would the inspection by the MG Dealer not be considered an Independent Ispection? If they have no connection to Arnold Clark, I don't see how they wouldn't be independent? 

MattMattMattUK

tacpot12 said:

MattMattMattUK said:

MG will not cover the issue under their warranty as the fault is a result of crash damage and an incorrect repair and it has nothing to do with them, but I agree with Grumpy you should be able to push AC to repair under their warranty. Other than that as it is more than six months since the car was purchased you would need an independent inspection to prove the fault was there at point of sale, then you can enforce your rights under the CRA. 

Would the inspection by the MG Dealer not be considered an Independent Ispection? If they have no connection to Arnold Clark, I don't see how they wouldn't be independent? 

I think it would count yes, but the OP needs to get them to state in writing they this issue was present at the point of sale seven months ago rather than just telling AC that is what the MG dealer has said.

Brie

wouldn't AC have to have stated in their sale information that the car had been in a crash?  would your sister have bought it if she had known this??

LightFlare

Brie said:

wouldn't AC have to have stated in their sale information that the car had been in a crash?  would your sister have bought it if she had known this??

that would assume they knew and/or it was obvious when they took possession of the vehicle

littleboo

Have you done a vehicle check with Car Vertical or similar to see if there is any history of a crash?

Arunmor

MattMattMattUK said:

tacpot12 said:

MattMattMattUK said:

MG will not cover the issue under their warranty as the fault is a result of crash damage and an incorrect repair and it has nothing to do with them, but I agree with Grumpy you should be able to push AC to repair under their warranty. Other than that as it is more than six months since the car was purchased you would need an independent inspection to prove the fault was there at point of sale, then you can enforce your rights under the CRA. 

Would the inspection by the MG Dealer not be considered an Independent Ispection? If they have no connection to Arnold Clark, I don't see how they wouldn't be independent? 

I think it would count yes, but the OP needs to get them to state in writing they this issue was present at the point of sale seven months ago rather than just telling AC that is what the MG dealer has said.

The OP is rather fortunate that she had the wiring loom repaired within a few days of purchase.  That should help her case immensely. 

born_again

littleboo said:

Have you done a vehicle check with Car Vertical or similar to see if there is any history of a crash?

These only show write off.
If a person repairs a car outside ins's then nothing will show, same as any ins repair. Just  the same if it is damaged pre delivery.