Gift card fraud instore

Pocketmoths

Hi, I want to know if there is anything else I can do? Tesco will not refund and have said there is no more they can help with. My mum bought £100 Amazon gift card for my son in a store.  When he tried to add it to his account he couldn’t as it was damaged. Amazon then said it was already added to a different account and in use. At the time there was a balance left of £60. They refused to provide any more detail except to confirm it wasn’t against his account. 

Amazon have said this is Tesco to resolve. I have reached the end of the line with Tesco - in store, phone line, Facebook Messenger. Amazon won’t refund. 

Brie

How did she pay for this?  I wonder if she can claim it against her credit card, assuming that's how she paid.  Not sure but it's something to look in to.

born_again

Not some thing that a CC would cover.

Okell

Pocketmoths said:

Hi, I want to know if there is anything else I can do? Tesco will not refund and have said there is no more they can help with. My mum bought £100 Amazon gift card for my son in a store.  When he tried to add it to his account he couldn’t as it was damaged. Amazon then said it was already added to a different account and in use. At the time there was a balance left of £60. They refused to provide any more detail except to confirm it wasn’t against his account. 

Amazon have said this is Tesco to resolve. I have reached the end of the line with Tesco - in store, phone line, Facebook Messenger. Amazon won’t refund. 

This is Tesco's responsibility, not Amazon's.

If you ignore all the red herrings (ie who bought the voucher and accusations of family members using the voucher) this thread is essentially the same as yours, and after some perseverance the poster (or rather his sister who bought the voucher) got Tesco to come up with a refund.

Amazon Gift Voucher Complaint - Page 4 — MoneySavingExpert Forum

Read the whole thread (ignoring the red herrings) and help your mum to go back to Tesco.  They've sold her an invalid voucher and if it's within 6 months of purchase the onus is on them to prove it was valid, not on you (or rather your mum) to prove it wasn't.

Tesco won't deal with you as you didn't buy it.  Your mum needs to do it but obviously you can accompany her back to the shop

Pocketmoths

Thank you everyone so far - Tesco have been dealing with me in so far as responding, and confirming that they’ve gone and looked and decided once activated it’s Amazon’s problem. My mum is elderly and not up to taking on a large organisation. We’ve provided the receipts etc. I’ve just run out of escalation routes. Thank you for the linked thread I will have a look. 

born_again

Pocketmoths said:

Thank you everyone so far - Tesco have been dealing with me in so far as responding, and confirming that they’ve gone and looked and decided once activated it’s Amazon’s problem. My mum is elderly and not up to taking on a large organisation. We’ve provided the receipts etc. I’ve just run out of escalation routes. Thank you for the linked thread I will have a look. 

Tesco CEO contact them..
Also you did not activate the card.

Pocketmoths

Thanks I’ve read the thread, it looks like the purchaser went back and spoke to a manager who had had a spate of similar incidents and refunded them. I’ve been back and they called a helpline and basically said it’s Amazons problem. I did ask for a manager. It seems like the policy is not across all stores if some are being refunded. I don’t know if my mum will manage to go in and complain tbh, I could try going with her again. 

Okell

Pocketmoths said:

Thanks I’ve read the thread, it looks like the purchaser went back and spoke to a manager who had had a spate of similar incidents and refunded them. I’ve been back and they called a helpline and basically said it’s Amazons problem. I did ask for a manager. It seems like the policy is not across all stores if some are being refunded. I don’t know if my mum will manage to go in and complain tbh, I could try going with her again. 

The two of yous need to go back to the store and speak to the manager again.  It's Tesco who sold your mum an invalid (doesn't matter what the reason is*) voucher so it's their responsibility to your mum, not Amazon's.

Presuming you have a smart 'phone show the mangaer the thread I linked to previously.

If that fails try the Tesco CEO email route.  (And tell the instore manager that's what you will be doing if he doesn't pay a refund, and that you will be complaining about his refusal to accept responsibility for his store selling invalid cards).


*Again point out to the store manager that neither you nor your mother have done anything wrong here, and that there is obviously a history of Tesco unwittingly selling invalid amazon vouchers.  It was Tesco who took your mum's money here, so it's Tesco who need to put it right with your mum, not amazon.  If Tesco have a problem with that they need to take it up with amazon

Pocketmoths

Thank you for the pep talk. I’ve exhausted Tesco phone line and social media. I’m so frustrated that some people get refunds and others don’t. I found the same issue in November in a bbc article and they said Tesco would be training staff . I can’t find the CEO contact, everything routes back to the helpline. 

Pocketmoths

Im going to take mum in this weekend, she’s agreed to come with  me. 

sheramber

Pocketmoths said:

Im going to take mum in this weekend, she’s agreed to come with  me. 

Good luck.

Ask the manager for details of the CEO. He will see you are serious.