Gift card fraud instore

powerful_Rogue

Pocketmoths said:

Thank you for the pep talk. I’ve exhausted Tesco phone line and social media. I’m so frustrated that some people get refunds and others don’t. I found the same issue in November in a bbc article and they said Tesco would be training staff . I can’t find the CEO contact, everything routes back to the helpline. 

I just found it straight away. Google 'tesco ceo email address' - Lists two email addresses. For some reason, even though the info is in the public domain, MSE don't like it being posted here.

Pocketmoths

Brilliant thanks , I could only find 2021 but I will try anyway depending on how it goes 

screech_78

I don’t understand the big deal about saying you’ll write to the CEO. Our branches will give customers the email address if they want. It’s not an issue. I wouldn’t have a job if customers didn’t contact our Chairman 🤦🏻‍♀️ 

And I’m not saying you don’t have the right to a refund by the way. Only saying that writing to the CEO isn’t going to have staff rolling over in fear.