I want the new windows removing ( leaking in air) HELP PLEASE

bigredlorry

Hi
Help please .I will try to make this short as possible.
I was advised by the installer they would come to fit a new patio door and a window in December 2024. The company did not send anyone or even notify me they were not coming ,even though i moved everything clear as requested. They came in January 2025.
Both were leaking in cold air so i put a cellophane sheet up to trap a big air bubble in both.
I complained to the credit card comp. and received a full refund .We gave this DG company time( 45 days) to contest my claim but they did not. I want these removed so i can instruct a new installer to fit new ones. But this original DG company keep telling me they are ok and i am delaying payment. I don't intend to pay them now tbh .I have had so much hassle tbh. If i instruct a new installer to remove them they will surely say we have damaged them.
How can i sort this issue please 

DullGreyGuy

bigredlorry said:

Hi
Help please .I will try to make this short as possible.
I was advised by the installer they would come to fit a new patio door and a window in December 2024. The company did not send anyone or even notify me they were not coming ,even though i moved everything clear as requested. They came in January 2025.
Both were leaking in cold air so i put a cellophane sheet up to trap a big air bubble in both.
I complained to the credit card comp. and received a full refund .We gave this DG company time( 45 days) to contest my claim but they did not. I want these removed so i can instruct a new installer to fit new ones. But this original DG company keep telling me they are ok and i am delaying payment. I don't intend to pay them now tbh .I have had so much hassle tbh. If i instruct a new installer to remove them they will surely say we have damaged them.
How can i sort this issue please 

So do you mean they have trickle vents? 

Current building regs (https://assets.publishing.service.gov.uk/media/61deba42d3bf7f054fcc243d/ADF1.pdf) require there to be airflow through the dwelling, trickle vents are the easiest way to achieve this. Do you have a different solution in place to achieve the required airflow?

born_again

So your CC did a chargeback & company did not contest. So company could sue you for payment.

Not sure, but getting a 3rd party report on the work done by them would be a good start.

TELLIT01

Where is air leaking in?  If it's around the doors that can easily be corrected by foam filler and cover strips, although they shouldn't have been left that way in the first place.

Other than that, as DullGreyGuy says, trickle vents are now required and they do 'leak air' by design.

Ergates

bigredlorry said:

Hi
Help please .I will try to make this short as possible.
I was advised by the installer they would come to fit a new patio door and a window in December 2024. The company did not send anyone or even notify me they were not coming ,even though i moved everything clear as requested. They came in January 2025.
Both were leaking in cold air so i put a cellophane sheet up to trap a big air bubble in both.
I complained to the credit card comp. and received a full refund .We gave this DG company time( 45 days) to contest my claim but they did not. I want these removed so i can instruct a new installer to fit new ones. But this original DG company keep telling me they are ok and i am delaying payment. I don't intend to pay them now tbh .I have had so much hassle tbh. If i instruct a new installer to remove them they will surely say we have damaged them.
How can i sort this issue please 

The first and foremost thing I'd advise is to remember the saying:   Act in haste, repent at leisure.

A company not contesting a chargeback is not the same as the company accepting fault or accepting that you were due the money back.  They could still pursue you for payment (which is sounds like they might if they are saying you're delaying payment).

Don't do anything until you've had some independent expert (e.g. another window fitter) examine the windows and produce a report on their findings.  You could also get a quote from them for how much it would cost to fix any problems.  They'd also be able to tell you if the fault is the windows themselves, or the fitting.  (There'd be no point in ripping out the windows and replacing them if they're not faulty.)

You then have something to take back to the original fitters, and you should give them a (reasonable) deadline by which you expect them to fix the issues or you will be pursuing them for the costs (from the 2nd quote).   You might wish to just be done with them, but if you skip this step (i.e. don't give them a chance to fix it) then this could complicate matters later - if it comes to court you'll have to show you've made all reasonable attempts to resolve things first.

It's worth checking if the company is a member of any of the relevant trade bodies (there are a few different ones), as these bodies can help with dispute resolution and/or arbitration.