I want the new windows removing ( leaking in air) HELP PLEASE

TELLIT01

I don't think the OP has answered the question about where the door and windows are 'leaking'.  If it is from the vents they are going to look very silly when an independent assessment says that's how they are designed.

DullGreyGuy

bigredlorry said:

Because the credit card company gave me back my monies  through the "credit card  charge back", not the section 75 as i asked for .Could i go to the ombudsman because a section 75 means the CC company is equally liable ?  I have been messed about with this DG company and now I am left to sort this out ,when i thought the section 75 would protect me for such issues as this .

You can search the Ombudsman's website as they post all decision made by an ombudsman (the second/final tier). 

Generally no, in most cases they ombudsman agrees it is better to do a Chargeback first and only if that fails then consider it under S75 given there is a modest time limit for chargeback but vastly longer for S75 and as such doing a chargeback first enables you to do a S75 after whereas doing a S75 first often means you are then out of time for the Chargeback after. 

born_again

I hope OP realises that a S75 claim is not going to get the windows removed, as per title.
Even if CC did pay out.

bigredlorry

TELLIT01 said:

Where is air leaking in?  If it's around the doors that can easily be corrected by foam filler and cover strips, although they shouldn't have been left that way in the first place.

Other than that, as DullGreyGuy says, trickle vents are now required and they do 'leak air' by design.

Hi
There are no vents  in the patio ,the unit has not been fitted straight and the frame has been stretched a little out of shape,and screwed to the wall .There is water coming inside the bottom of the patio in the footwell .........

RAS

So it may be a perfectly good unit, but needs re-installing or sealing properly?

bigredlorry

RAS said:

So it may be a perfectly good unit, but needs re-installing or sealing properly?

This issue has been going on since December 2024 ,i have given them ample chances to sort this for me.I have not put all the details of failed appointments they never attended etc etc .I told them as advised by my bank when i got my refund to write and let  them know the units are faulty and they are not fit for purpose, and so they can collect these. Under CRA i believe i have done everything to the book..Thank you 

RAS

Repeating what you have already said doesn't get you more useful answers.

What sort of guarantee did the providers issue? FENSA certificate, you don't need to talk to the provider to get that?

Rather than paying for entirely new windows, you may be able to get a decent company to advise if they can seal the windows effectively, or take them out and reinstall properly.

bigredlorry

RAS said:

Repeating what you have already said doesn't get you more useful answers.

What sort of guarantee did the providers issue? FENSA certificate, you don't need to talk to the provider to get that?

Rather than paying for entirely new windows, you may be able to get a decent company to advise if they can seal the windows effectively, or take them out and reinstall properly.

I don't  want these windows and would rather pay more money to another installer to get something i am happy with. They issued their own FENSA  certificate. There was a 10yr guarantee. A FENSA independent person has told me and confirmed now they are badly fitted ,and no Lintel fitted etc  Thx