Amazon fire tv

Julags

Hello everybody, purchased a fire tv from Amazon around 4 months ago, they will not offer a repair or best for me a replacement, as the tv has serious faults with it, they will only offer a refund, having contacted cab they were a complete waste of time, any advice will be much appreciated

flaneurs_lobster

Take the refund.

Buy a different TV.

Renfrewman

Julags said:

Hello everybody, purchased a fire tv from Amazon around 4 months ago, they will not offer a repair or best for me a replacement, as the tv has serious faults with it, they will only offer a refund, having contacted cab they were a complete waste of time, any advice will be much appreciated

Amazon are 100% correct in giving you a refund. CAB can't be of help because Amazon are doing nothing wrong.

Rodders53

Shame the full refund won't buy the same TV (but would you really want that same, unreliable, brand again) as you got it with that big "discount"?

But that's how Amazon always do it (as opposed to some MarketPlace traders) and the repair/replace/refund decision is one for the Retailer not the Consumer in any case under the Law (as I understand it).

Put the refund towards the purchase of a better quality TV? or wait for the next "sale".

Julags

Thanks everybody as suggested will take the refund and buy a better tv, one more thing if I may I don’t have the original box to put it in

Aylesbury_Duck

Julags said:

Thanks everybody as suggested will take the refund and buy a better tv, one more thing if I may I don’t have the original box to put it in

That's ok, just make sure it's properly secured and packaged.