Kudos to Argos

John_of_Denbigh

We bought a Freesat box in October 2023 and over the last 2 months it had started to become unreliable, turning itself on or off randomly and sometimes having a purple overlay on the picture when turned on! I tried factory reset and software updates without success. I took it back to our local Argos and after initially saying it was out of warranty they replaced the box when I argued that I could reasonably expect the product costing £230 to last longer than 21 months without fault. They even offered to deliver it for free as the store (a small one in Sainsbury’s) didn’t have one in stock.

Fair play to them!

Okell

Good result.