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Paid Deposit - They increase the price 4 months after
I booked a deep clean with my dentist 4 months ago after my previous clean. I paid £20 deposit with the price set at £57.50. This morning they call me to confirm I will be attending the appointment but also added that the price has increased to £70.00 (an extra £12.50) after their January price increase. Do I have to pay…
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Uber refusing to refund after a taxi drivers dangerous driving and negligence - help!
Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established. An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel…
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Compensation claim for clothes faulty dryer
Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. It…
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Faulty hoodie after 30 days
Hi, I'm looking for a bit of advice on returning a faulty hoodie. I ordered a Stussy hoodie (£130) for my son mid January and it now has 3 holes round the front pocket after 6 weeks and a few washes. I contacted the company at the beginning of March asking for a refund and I've sent pictures of the holes. They've responded…
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Item won via Prize Raffle - Item Faulty - Company ceased trading
Bit of a weird one here and I am trying to get my head round it so I know if I can do anything and what that might be. Situation: - Back towards end of 2023 i entered a prize Raffle draw online (buy tickets and if your ticket number is drawn, you win said prize). - I won said prize (expensive coffee machine). - Jump…
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Terms and conditions
Hi I paid £2700 up front to an intensive driving school May 2024, estimated completion date of July, didn’t find me an instructor until August, I tried with the instructor but comments made by him made me feel uncomfortable (racist, inappropriate Also repetitive lessons going over and over the same one thing) so did half…
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Chances of refund
Not sure this would be something covered but here goes. I live in social housing and at end of last year received an appointment for the housing authority to erect external scaffolding to reach solar panels. They then arrived one week early and erected the scaffolding whilst I was still in bed-I am deaf elderly and…
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Zara Order Incomplete Issues
Hi. Hope someone will be able to help. I bought some items on Zara (online) and these were partly delivered yesterday. I received 2/3 of the items in a small box. I immediately contacted Zara via Whatsapp and Online chat platforms and informed them of this and received the responses below. Please note that we have checked…
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Bought a faulty van for work and personal use, trader not accepting refund
Hey guys, I bought a used van for work use as well as personal. The van was purchased via online bank transfer and I set up a personal loan to fund it. The van was bought in person and I had checked the van prior to purchase as well as a short test drive, the van ran well and there were no signs of any faults evident to…
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Kitchen compensation
Hello, We purchased a kitchen from tesco kitchens in 2012 for just under £8000. Long story short the kitchen began to fall apart within a few years due to shoddy manufacturing. We went back to Tesco, they sent us to Mark 2 who went out of business. We have been bumped around from various law firms and legal people and…
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Missold Static Caravan
Hello, I am after some advice if possible. Last year I had to hand back my static caravan to the Finance Company. The reason I could no longer afford the increasing pitch fees which over 3 years went from £3k to over £6k. Then on top of that the depreciation of the caravan which I bought for £48k but was only offered £18k…
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Car Rejection with Negative Equity PX
Advice sought for a matter I'm going through right now. key points noted below: I purchased a car from Arnold Clark on 19/11/24. This involved trading an older car, with a PX value of at £12,000 and finance settlement of £13,000. A negative equity of £1,000. The new car was also purchased on finance. Immediately on leaving…
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Sports direct no delivery & refusing refund
Hi a month ago I ordered from sports direct next day delivery, it wasn’t delivered, the Evri prof of postage photo is not my door. It’s not my neighbours doors either. Sports direct and Evri say they need to investigate’ and refusing a refund until they’ve finished their investigations. They refuse to give a timeline. My…
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Advise please
Moved in to flat 1 year ago and when i moved had issue with shower unit which advised managing agent water leaking from pipe connected to shower took months to sort in end new unit installed but the same head i have uses since then and was advised by gp need to get power head for my back so ordered one and changed the head…
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National Lottery Online
I recently noticed after the latest update to the National Lottery app, when purchasing your tickets, that both days (Wednesday AND Saturday for Lotto and Tuesday AND Friday for Euromillions) are pre-selected instead of allowing you to select yourself as before. My automatic reaction has been to click and select the day I…
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Online Purchase Refused Return Request CCR 2013
I purchased a t-shirt from an online clothing seller, they have their own website which they sell from. I wish to return this item as changed my mind as the material/quality isn't what I expected based on the photos. They don't really provide a material breakdown either for their clothes as other retailers/sellers do. I…
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Are consumer rights actually upheld by anyone?
I bought a ticket to a concert last year for £130 . The organisers changed the date and refused to give a refund (even though this is a legal right) Trading standards are not interested. The area the company is working in is Great Yarmouth and they are registered at Companies House from North London (not surprisingly , the…
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EV Car Lease with Arval
Myself and my business partner each have an EV on lease via Arval. They are responsible for organising the tax. We received an email informing us of the changes in tax and that our vehicles would need to be taxed. We contacted them to discuss an early tax to avoid charges this first year. They are refusing to do this and…
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Item not as described - does the shop have to provide a label?
I need some advice. I recently purchased a used item online (not from eBay but paid through paypal) which was not as described . I contacted the shop and provided photos of the issue. They apologised, but when I requested a return label, they said they don’t provide them. Instead, they asked me to return the item at my own…
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Amazon Banned Me Randomly For No Reason
Hello All - my first post, so please be kind ;) . I was hoping somebody might be able to offer some advice
about how to approach an issue I have with Amazon. Mid-afternoon on 31/12/23 I received an email from Amazon out of the blue stating that my account was linked to an account that they have previously
closed and as…
