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False N215 form dates?
I was given a county court judgement in default as my previous solicitor who is the claimant served it on the wrong address so I didn't know about the claim. I went to my hearing to set a side the judgement but the claimant requested time to submit a witness statement. Now the claimant has provided a witness statement and…
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Product not as described?
Hi, I live in the UK and I bought a hairpiece from Australia. I chose this particular company because of their social media presence and positive customer reviews. I’ve had androgenic alopecia for nearly a decade and I did a lot of research before picking this company as their products are extremely expensive. It arrived…
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What is a reasonable length of time for medical device to work/last?
Hi, many thanks if anyone can help! I bought a medical device for my therapy business from a UK distributor, and it's now stopped working 20 months in. It cost around £4.5k initially (now over £6k, I think). I had a lot of issues with the distributor getting some cables replaced that literally fell apart, and had to buy a…
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Enterprise charging an unresonable £3,000 for repairs
A few months ago I rented a van from enterprise for 2 days. Unfortunately, on the day I was meant to return the van back to the branch, I accidentaly hit a parked car when doing a right turn. This has caused some deep scratches and a plastic cover to come off in the rear driver side of the van. Later that day, I returned…
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Chances of a successful chargeback
I recently ordered 12 square metres of kitchen tiles and 4 bags of tile adhesive and paid by credit card. The order was to an online company. The order was defined as 148 items (144 tiles and 4 bags of adhesive), so no chance of a chargeback. Nonetheless, 40% of the tiles arrived cracked and all the adhesive is over a year…
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Samsung "Gift with Purchase" Promotion
Hello all, first time poster here. In February this year, I was incentivised to purchase a Galaxy Ultra s24 phone, through a promotional offer of a free set of Galaxy Buds 2 Pro headphones. The retailer was Samsung themselves. Within a week or so, it was apparent that these headphones were faulty, and so they were…
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Car Service Light - Dealers refusing to reset
I have a Skoda Enyaq, which was due its first service towards the end of last year. The car has a countdown to the date it is due. I had the car serviced by a specialist EV company as they were significantly cheaper and do a more in depth service than my local Skoda dealers, and they are mobile so didn't have to drop the…
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Mis sold fragrance
I went into Boots and asked to smell a couple of perfumes. I finally decided on a Jean Paul Gaultier one. The lady took out a packaged one, put it through the till and in the bag. It was a present for my partner which I gave to him that midnight. When he opened the tin I saw it was the wrong coloured bottle. The…
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Unsafe swing set
We bought our son a swing and slide set from a well known brand for his 5th birthday in April. A month after his birthday (last week) several of the screws failed in the slide platform structure. The top wooden railing came off as the screws snapped as our son leaning on it. He flipped over the top and fell 8ft landing on…
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Small Claims Case
So I had a thread about taking a man to court for not paying the final invoice. My Claim for the money was stopped quite soon into the case because- He wrote two texts after he did the final payment- I've sent you- £420. All details in the receipt. Then a text one minute later saying- Payment sent in full and final…
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XDP delivery nightmare
Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP. When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment. He promised to return 'later' that day. 3 days…
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Submitting a small claims online vs paper form, help!
Hello, does anyone know the best way to submit a small claims? (England) I downloaded the N1 form and filled it out. In the brief description, I put a brief desc like 'I hired fred the builder, fred the builder screwed up a bunch of things, I seek the cost of rectifying fred the builder's work' Then in the particulars, I…
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Falled for a scam - can I get my money back
I bought something on the internet after a google search - cost of £59.99 via a shopify shop on my Amex on Monday. Received the standard receipt email and was able to track progress until last night and now the link doesn't work nor does the link tot he store. I went to the original website, none of the contact info works…
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Charge for using debit card payment
I recently had a small job done at a garage. I was asked to pay the £40 in cash, but I asked to pay by debit card as I did not have cash. I was told that I would be charged £8 for this method of payment. Is that a little high?
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Item ordered is too heavy for advertised use and too heavy to return - what to do?
Hi all - I'm having my bathroom refitted by a building team I've recently ordered a bath shower screen (the hinged variety that sits on the edge of the bath) from Victorian Plumbing for £370. The courier delivered it to be entrance hall where I opened the box to check for damage and all seemed fine. It was time for the…
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Confused about Consumer Rights Act?
Edit: incorrect acronym Just read the legislation and I see that if an item breaks within 6 months we should be able to get it repaired, but if it's within 6 years, a partial refund. However I have always operated under the thought that everything bought in the UK had an automatic 1 year warranty, and my having no idea…
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Dishonest offer from groupon
I currently have a dispute with Groupon and would like advice about whether I have any sort of case. As background I used a Groupon link to book qualifying purchase - a ferry crossing with P and O costing at least £200 - on 29th March 2024. I was informed that in could take up to 90 days for the purchase to be verified…
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Franchise Refusing Refund
In April I paid for 10 sessions with Laser Clinic and received one. The clinic I went closed it's doors with no warning and six weeks ago Laser Clinic contacted me to say they would move me to a different Clinic. This was after my appointment was cancelled with no warning! I have asked for a refund for the nine sessions…
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Made to measure blinds
Ordered made to measure blinds on internet and they’re not of the quality we expected. The samples only showed you the things inside not the external mounts that fit to the glass. I’ve said we like to return but they say we can’t. Only order new ones at a discount. Where do we stand. I cited consumer rights and they said…
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Orthodontic Finance Agreement
Hi, have tried to search for a similar question in the forums but it's very specific! I am signed up to a finance agreement for some orthodontic treatment and I want to quit this orthodontist. I'm not super happy with my orthdontic treatment for a few reasons. I have had an ear operation which means on one side my hearing…