-
Amazon Slovakia refused my delivery and sent it back to me
So I sent a laptop back to Amazon EU ( Amazonská 4753/1 Sereď, 926 01 Slovakia) only for it to be returned to me as the recipient refused it ( no reason given). Amazon won't refund me until I send it back. I don't want to send it again via PF as I don't want to lose even more time/money on failed deliveries. I believe it…
-
HELP! Leekes solid conservatory roof keeps leaking!
We bought a very expensive solid conservatory roof with two sky lights, 4 years ago. In this very short time, we've needed repairs at least three times. Two years ago, there were long damp stains on the ceiling. They came to fix it, and now the damp stains have come back, in exactly the same places. I don't know what my…
-
Help needed with SCS
Recently I found a tear in my sofa that I have owned since March 2023. The warranty company came out and confirmed a manufacturing fault had caused the issue. Two solutions were given 1)replacing the two seats covers effected and 2) modifying the sofa underneath to stop the issue happening again. I have tried to raise my…
-
Small claims, notice of discontinuance
Hi, cant really find an appropriate section for this but it should be quite simple I hope. I did have a thread about this on ftla but I've not had any answers all weekend and I could do with knowing. Basically a company took me to the small claims court and I defended the claim, filled in all the apropriate forms, did the…
-
Faulty cooker replaced, but installation costs not 'policy'
I ordered cooker from Robert Dyes, choosing that retailer because I had used a local store and liked the general ethos and friendliness of the staff there. In accordance with the manual which states 'must be professionally installed by a qualified electrician'. This was not a service offered in the purchase arrangement. I…
-
GiffGaff have not acted to freeze mobile number
Yesterday a family member had their phone hacked and the number has been updated so that the hacker has access - they have subsequently accessed their emails. Their identity has now been stolen. The first thing they did was try to contact Giffgaff who only use a form to ask for action. That was at 3 pm yesterday. Today at…
-
Cancelled Online Treadmill Order within 2 hours and item still dispatched
* What did you buy? Walking Treadmill * When did you buy it? Yesterday morning * Where from? (internet or in store - it DOES make a difference) Internet * How did you pay? (cash/cheque/debit card/credit card etc) Debit card * What went wrong? Cancelled order within 2 hours. The terms and conditions on the website state you…
-
Charge for refund
I'll try keep this short I purchased a suit on 7th January 2025 at 9pm at on debenhams website that said next day delivery if purchased before 11pm I needed this suit for Saturday 11th January 2025 This did not get dispatched till 15:30 on the 8th January 2025 Then evri left it in a depot for a week I finally received it…
-
Sofology Dispute
I bought a leather sofa from Sofology in 2021. Within 9 months i noticed peeling. It took 2 years to repair due to the technician colouring in then sending for new cover 3 times which took 3 months each time . Had to send this cover back due to damage on replacement cover . Then i noticed peeeling on the arm rest , same…
-
TP-Link / Tapo LED Lights - Box states cuttable, then product fails and CS say no warranty if cut
I am having an issue with TP-Link, who appear to have some questionable practices on refunds/replacements.I bought some LED lights from TP-Link's UK website a few weeks ago for Christmas, my son wanted them in his bedroom.A neat feature of this product is that they are designed to be cut to length, although you have to cut…
-
Companies causing distress by removing traditional payment means
Dear All, Being of a certain age I, probably like many, have noticed large companies removing people’s ability to pay by Cash, Cheque and even Bank Transfer. I get that times move on and that the companies love to take every bit of data and money they can get away with but surely monopolies, that you have no choice to go…
-
strike out of small claims help
How do you get a small claims reinstated if it was struck out and are there any charges to pay?
-
Car
Hi Everyone, I need some urgent help to understand my options regarding the following. Just over a year ago i bought a car on finance from Trade Centre UK in Rotherham. It was a Ford Fiesta 1.0 Zetec. it worked perfectly for that time until it developed a major engine failure due to what is called a Wet belt. Making it…
-
DFS Sofa came with no legs
I purchased a sofa from DFS in June 24 which was delivered with no legs. I couldn’t use it as it’s crooked without the legs, leaning to one side and not suitable to sit on. The delivery/service person assured me that DFS Would send the service manager out with the legs in a week or so. So I waited. They hadn’t sent anyone…
-
Dyson Corrale Straighteners battery not replaceable! Now scrap £300 landfill
I purchased a set of Dyson Corrale hair straighteners 2
years ago for my partner(6/4/2021 so now just out of the 2 year warranty). They cost £300, which is a heavy premium to
pay but my partner loves them, so they seemed to be worth every penny. They are
now almost unusable as the battery will not hold charge and they work…
-
Electric Cooker Ring Failed After 15 Months
I purchased a Bush electric cooker from Currys back in September 2023. It's has four ceramic hobs and a twin oven. I use the main oven 2-3 times a week, for about 10-15 minutes each time. Of the four hobs, I primarily use just one, the smallest one at the back. That gets used up to 3 times per week, and that is for around…
-
Amazon charge
Amazon have emailed me to say that they are charging me for an item that they did not get back. They already paid out the refund whilst item was in transit. However, as they claim they did not get item back, they are charging my original payment method. The issue here is that Royal mail tracking shows that the item was…
-
John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
-
Company asking me to pay more than agreed
Hi, I'm new here. I'm just wondering what my rights are. I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included. I paid the remaining 5 installments in full. After 2 months of thinking that I had fulfilled my…
-
Repeat performance and financial compensation
I've been reading up on the Consumer Rights Act 2015 as regards services. If a service is carried out inadequately, under CA 2015 s. 55 I can request "repeat performance" which the supplier has to carry out within a resonable period of time. If repeat performance is not carried out within a reasonable time, under s. 56, I…
