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Airline-Section 75
I am after some advice. I currently live abroad and booked return flights back to the UK to visit family for the summer with Finnair. I have since been made redundant so returning to the UK for good. The complication is I have a dog and 3 cats. To get them back to the UK I need to fly from a different airport then…
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Scottish Power and the Ghost Account
(Also posted in the Energy forum but wanted to reach as many people as possible) Good afternoon, I’ve been having some trouble from Scottish Power for a
couple of years now and just after some advice if possible please. It’s a bit
of a story so I’ll try and be brief. In 2021 I moved in to my new flat for which Scottish…
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Curry's - Refund denied on faulty item
Hi, advice needed please ordered and paid for a Set top Box recorder from Curry's on click and collect. Today I took it back as it is faulty (30 days after collecting} asking for a refund. They said no because the 30 days starts from the order date not the date I recieved it. Surely a warrantly should only start from when…
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Sold expired baby formula
My baby has anti reflux formula I went to a chemist and bought a tub and then went back to the same chemist to buy some more when I went to buy it the second time we realised that it had expired 3 months before I said to the lady would the one I got a few days before be f on the same batch and expired I got someone to…
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AO
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Taskrabbit No Show
On Monday I bought a TV unit in store from IKEA. It's wallmounted and, being hopeless at DIY to begin with, I didn't want to mess around with the living room wall! The shop assistant said it can be assembled and fitted by their partner Taskrabbit. The earliest day was Wednesday (today), so I arranged that in store and…
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Faulty Radiators / Sale of Goods Act
I am looking for some advice/guidance from members please. We recently purchased a new radiator and had it installed by a professional engineer. The radiator is not heating up properly - it gets hot at the top but not at the bottom. The radiator company have advised various actions to resolve the issue - none have worked.…
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Vitamin hard-sell to elderly relative
My Father-in-law has had payments to the value of £1135.65 in the last 5 months from his bank. Last year similar amounts were being paid out. These eased off after my husband, who happened to be present when a company called, asked them to stop contacting snd remove all details of his father from their database.The…
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Rejecting a faulty Cazoo vehicle with Finance company now Cazoo have gone bust
Morning Everyone I would imagine there are a lot of people in the same boat? For this post I will keep it brief and factual. This year 22/01 I purchased a vehicle from Cazoo with Finance from their mandatory broker that ended up to be Alphera. Within the first 2 weeks I had 2 faults on the vehicle, at this point I should…
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Evri failed delivery
Hi, I sent a parcel abroad in November last year. The parcel was never delivered and was declared lost. I've been trying to get a full compensation. They've asked me for the following: Parcel contents<br>Packaging details<br>Delivery address<br>Delivery postcode<br>Selling price/value<br>Postage cost<br>eBay item number…
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Blown windows fitted by previous owner less that 1 year ago
Hi everyone, I've had a read through the forums but haven't quite found the answer to my question. We recently moved into our new house and have found 2 panes of the bifold doors at the rear of the house, and one in the door of a juliet balcony have blown. According to the Assure certificate we have they were fitted in May…
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Declined Section 75
Hi. So i payed a deposit to have 9 windows fitted custom colour in January. After paying a deposit i was told in the shop i would receive an appointment week after to measure the windows again and go over final adjustments, io have an invoice which reflects this. I then contacted the receptionist about 6 times to find out…
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We are Swim - refund policy
We are Swim - the swimming company linked to Rebecca Adlington and Mark Foster, have a clause in their terms and conditions which requires customers to request a refund within 30 days of a cancelled lesson. I’m a bit baffled by this since they are the ones cancelling the lessons and so they clearly know about it. In my…
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Refund for Disturbed Night Due to Faulty Fire Alarm?
Good Evening, Fellow Fourmites During my recent hotel stay, the fire alarm went off repeatedly throughout the night, making it impossible for me to get any sleep. As someone with autism, I find loud noises, especially alarms, particularly distressing, so this experience was incredibly overwhelming. The frequent…
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Company wont refund
I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately…
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Travel Centre Booking Error
Hi, would really appreciate some help here. We booked a package through Travel Centre 6 months ago. Prior to agreement of the itinerary and price, there were multiple quotes provided, and one was settled on and agreed, for which a deposit was made with payments instalments since. Earlier in the month travel centre came…
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SAD FART Headphones
Hi! My query centres around Martin's acronym for consumer rights: I bought a £200 pair of 'Lime green TMA-1 DJ headphones beatport edition' in 2013 for occasional home DJing. They’ve been stored in ideal conditions—inside their zipped pouch, inside a DJ carry case for most of their life. The last time I used them was in…
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Faulty car… help
Hi, so I got a car on finance May 2023 a Ford focus (wet belt) car engine went bang in October 2024 and finance was terminated in December (the 2 year one where it’s better for me) but I still owe for the outstanding balance till the 2 year mark, £4,900… when it went bang I didn’t think tbh about section 75 or the fact I…
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Sainsburys Online Food Shop Issue
I ordered an online grocery shop yesterday via Sainburys, which has turned into a headache today. Me and my partner live in a rural location and didn't have access to our car over the weekend. The food shop originally came to £47, and included a £12 'dining for 2' meal offer, with main, sides, desert and wine. The wheels…
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MSE News: School payments card provider sQuid agrees to drop £10 refund fees
sQuid, a provider of cashless payments for school meals, trips and other expenses, has agreed to stop charging parents £10 fees to get their own money back after it decided to withdraw its services from the UK. Read the full story: 'School payments card provider sQuid agrees to drop £10 refund fees' If you haven’t…
