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30 days return policy when company is closed for 9 days over Christmas period
My husband asked what I wanted for Christmas, I said a locket with photos of the kids, either for him to put in himself or for the company to engrave. I sent him links of various lockets. Anyway opened my gift today and it's the locket but it's not personalised - he thought photos would have to be added after but he should…
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Bifold door problems
I purchased 3 Shuco bifold doors in 2020 for approx £12k and when they were finally installed after the first Covid lockdown there were a number of problems. I raised these with the company that supplied the doors then they decided to ignore all correspondence from me. My last letter to them stated that I would pursue them…
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vision express return
i have returned a pair of glasses from vision express via their pre paid return label with evri. it seems evri have lost the parcel but looking at their non compensation list glasses are on it. if i had choosen evri even though they do not compensate for the item being set i would imagine is my fault. but as i did not have…
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Royal mail delivery
Hi guys, I placed an order from Pro Direct and they use Royal Mail as the courier. On the day of delivery, I wasn't in so they left a card in my letterbox that the parcel was in a brown bin. Upon checking the brown bins, the item wasn't there. Ourselves and my neighbour share bins and after speaking to them, they haven't…
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Paid c£500 to Currys and goods given to someone else, Currys refusing to help
Ordered a coffee machine from Currys c £500 and husband went to collect it and was told someone else had collected it (they have refused to give details or check CCTV and no-one else has my details and not us). They also added we now have finance on our account, again not us. No other issues with bank. Paid by debit card.…
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Refusing to sell at sale price
Hi, hoping someone can help. We’ve been to Next today and my daughter was delighted that the kids clothes were marked in pen at reduced prices on the tags. She picked a few items to buy with some Xmas money, but when we went to the till, the staff said sale prices don’t apply until Friday? Outside there was a banner in the…
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TV faulty after just a year - what are my rights ?
Brand new and via a well known retailer on their eBay store Almost exactly a year later noticed grey/black borders across all four sides. Problem is random and sometimes after a switch off/on it fixes itself. Went through all the usual troubleshooting with Samsung then agreed a warranty repair , just in time before…
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What rights do I have in relation to preventing a service auto-renewing?
This relates to The AA specifically. Have been a customer for over a decade, realised recently that the annual fee has gone up and up, found that it's a racket that they're well known for running, so cancelled the direct debit and intended to renew by card only if they'd give me a competitive price. Accidentally missed the…
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Netflix
I have a "standard with advertisements" Netflix plan. One of the shows I have been watching for several weeks now has a message stating I need to upgrade to watch all shows. I feel a bit annoyed about being forced after watching for several weeks but I will cancel before being forced. Has anyone else encountered this? Does…
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John Lewis refusing to hand over the item I bought.
Hi guys, first post on here so please be gentle. :) I'm absolutely furious today, since I bought an item...a Samsung Galaxy Watch...from John Lewis on Wednesday that they are now refusing to hand over to me. Do they have the right to do this? I bought and paid for the item on Wednesday. Then yesterday they sent me an email…
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How long should a school bag last
Interesting conversation at Sports Direct today. We bought a new backpack in September ahead of the new term. 3 and a half months later, two of the zips failed. So, today, we took it back to the store. Granted, the bag was a little dirty, although we'd attempted to clean it at least, but the issue was the broken zips…
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Broken laptop returned from Currys still broken, now out of warranty
My stepson bought a laptop from Currys for £470. It started crashing and blue screening and showing the screen from the picture below. We took it into Currys with a week still left on the warranty. They gave it back to him two weeks later. There was a lot of bloatware on the machine and it was still crashing and showing…
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Company sent out a duplicate order after initial parcel went missing - now both have turned up
Hi, Looking for some advice. I ordered a Christmas present from an online beauty retailer which said it would take 3-5 working days, it was due to be delivered by Evri. When it hadn't turned up after 10 days I contacted the company I bought it from, who investigated and said that it had been lost in transit and they'd send…
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Arguing a dispute, where do I stand
Long story short, I was in Morocco back in October and withdrew £500 from an atm within the bank. The bank made the noise like it was counting, but then displayed an error and dispensed no money despite giving a receipt for a withdrawal. I immediately notified the clerk, who simply stated I needed to contact my bank, they…
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Boots Opticians - Francise, refunds on glasses?
I recently learned that Boots Opticians operates as a franchise, so I'm not sure how to approach this, but I wanted to check if there’s anything I can do or if I've left it too late. During the summer I took my prescription from a Boots eye test at Branch A to Branch B (closer to my family home) to order some reading…
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River Island refusing to give me a refund
Hi all I purchased a jacket worth £89. It did not fit so I returned it using the Evri delivery service, following their instructions. I got an email from Evri stating it had been delivered to River Island. Waited a couple of weeks an no refund. I called and they said I need to send proof of this being sent as that's their…
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Broken Appliance
My Freezer de-frosested it'self and we have had the engineer to come out and the part wont be avalible for 4 months and they may or may not solve the issue. We had it installed in May 2023 and it broke in November 2024. What are my rights? Can I ask them to give me a new one?
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Claiming back VAT and Import Duties.
Hi all I have had to return a guitar to the USA, reason being not suitable. Can I claim back the VAT and Import duties I had to pay when it entered the UK? TIA
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car reserved
Hi I have reserved a car that was advertised for sale by a well known dealership for £99 paid for by credit card, the dealership has now informed me that the car is not for sale, can you please advise where we stand on this thanks
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GAME failed to deliver VR headset - Wrong item in package.
Hello there, any info is really appreciated. I purchased a Meta Quest VR headset from GAME (Retailers) online on the 30th of NovemberI paid via the Frasers Plus credit service. What went wrong is getting very confusing but heres the most simplistic version of events apologies in advance: Some things to note first but are…
