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Company sent out a duplicate order after initial parcel went missing - now both have turned up
Hi, Looking for some advice. I ordered a Christmas present from an online beauty retailer which said it would take 3-5 working days, it was due to be delivered by Evri. When it hadn't turned up after 10 days I contacted the company I bought it from, who investigated and said that it had been lost in transit and they'd send…
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Arguing a dispute, where do I stand
Long story short, I was in Morocco back in October and withdrew £500 from an atm within the bank. The bank made the noise like it was counting, but then displayed an error and dispensed no money despite giving a receipt for a withdrawal. I immediately notified the clerk, who simply stated I needed to contact my bank, they…
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Boots Opticians - Francise, refunds on glasses?
I recently learned that Boots Opticians operates as a franchise, so I'm not sure how to approach this, but I wanted to check if there’s anything I can do or if I've left it too late. During the summer I took my prescription from a Boots eye test at Branch A to Branch B (closer to my family home) to order some reading…
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River Island refusing to give me a refund
Hi all I purchased a jacket worth £89. It did not fit so I returned it using the Evri delivery service, following their instructions. I got an email from Evri stating it had been delivered to River Island. Waited a couple of weeks an no refund. I called and they said I need to send proof of this being sent as that's their…
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Broken Appliance
My Freezer de-frosested it'self and we have had the engineer to come out and the part wont be avalible for 4 months and they may or may not solve the issue. We had it installed in May 2023 and it broke in November 2024. What are my rights? Can I ask them to give me a new one?
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Claiming back VAT and Import Duties.
Hi all I have had to return a guitar to the USA, reason being not suitable. Can I claim back the VAT and Import duties I had to pay when it entered the UK? TIA
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car reserved
Hi I have reserved a car that was advertised for sale by a well known dealership for £99 paid for by credit card, the dealership has now informed me that the car is not for sale, can you please advise where we stand on this thanks
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GAME failed to deliver VR headset - Wrong item in package.
Hello there, any info is really appreciated. I purchased a Meta Quest VR headset from GAME (Retailers) online on the 30th of NovemberI paid via the Frasers Plus credit service. What went wrong is getting very confusing but heres the most simplistic version of events apologies in advance: Some things to note first but are…
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Small claims British Kingdom Pro-Wrestling
Hello, I need some help please, I made a money claim against British Kingdom Pro-Wrestling after they cancelled an event and the owner said he would refund tickets but didn’t. The time for him to respond ended and I had the option to send him a CCJ today, which I did. I had an email back saying: ”Your claim form is…
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Returning an order - no reply from retailer
Hi, i ordered a pool cue from an online retailer. Their website advised that accepted returns. item arrived but my husband changed his mind about it. I requested a refund with the retailer and received no response. They don’t have a phone number only an online contact form and email address. I have sent multiple messages…
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Returning Damaged Sofa "Sold as Seen"
Hello, I recently bought a sofa from a retailer of ex-display and returned items. I viewed the sofa in their storage unit and it was delivered. Upon delivery of the sofa, I noticed it was damaged and had been repaired. I'm sure this damage was there when I viewed it, but I did not see it. I informed the retailer that I…
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Online seller refuses to refund, claims returned item is damaged
Hi, I have bought earrings from an online retailer and I am having trouble returning them as the store is claiming that one pair of earrings is damaged and they are refusing to return the money. The company has a policy that the customer has to pay and choose courier for return. I have packed and sent the earrings, when I…
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Online shopping order from Very, empty packaging without contents
Hi everyone, hoping someone can help. My partner ordered a phone (without utilising “buy now pay later”, so interest accrues daily) from Very on the 24th November. The phone cost £2099 and he had to pay postage and packing of £5.99. On the 30th November, the empty packaging was delivered, without the phone inside, sealed…
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Item not arrive within timescale - probably China - getting refund
I ordered an item with 7/12 days shipping. It was ordered on the 29th November and still not received. Am told it is on its way and now stating 7/12 business days plus dispatch. I need it for tomorrow so it is too late and have asked on the refund process. The auto email says 72 hrs before response and website says return…
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ASOS refund for no-show parcel
Hello all, I ordered some stuff from ASOS to come in time for Christmas. The parcel never showed (3 days past the delivery date - it still shows as “we’re expecting it” on the Royal Mail tracker) I then had no communication other than a “we’ve sent a refund” email. They’ve tried to take £3.95 off my return as part of their…
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Faulty washing machine after 30 days
Hi, we bought a Samsung washing machine back on July from Argos. From.day one my wife complained that it made a noise when it was speeding up to spin. Unfortunately, due to my work shifts, I didn't take a.proper look at it until after 30 days. I discovered that when it started to speed up for the spin cycle, the drum moved…
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Currys - consumer rights
This discussion was created from comments split from: Consumer rights at Currys.
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Washing machine being replaced under warranty
Our washing machine is being replaced under warranty by the manufacturer after a second repair was deemed too costly. This was determined almost a month a go after a visit from a service engineer who told us not to use the machine as the drum was misshapen and could cause serious damage if the front was to fall off. An…
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Online Sales using discount codes
I recently ordered a new Samsung Laptop direct from Samsung UK shop. There was an added incentive to use their App to receive an additional 5% discount for your first purchase using the App. When I logged in there was also an automatic £600 discount on the Laptop I chose, plus another £750 discount code. This added up to a…
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Will ombudsman help me with scam repayment?
First of all, please be kind. I was scammed two weeks ago and am still in a state of seething despair and self-loathing about it. No exaggeration. But reflecting on what happened, as I've done continuously, I can see very clearly that if the bank had asked me a few simple questions while the scam was ongoing (it was…
