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Being Asked to Return Items to Aisa
Hi, I purchased some clothing online from Harpers of London. The items are of very poor quality so I want to return them for a refund. After a string of emails, they said I must return them to their distributors in Asia, although they have not yet provided an address. Can the company insist on the return of the items to…
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Right to Have Personal Data Deleted
Does anyone know what rights a commercial business might have to retain a customer's personal data given and how long the business might claim for retaining personal data? Given: 1) the business is not involved in financial services2) there is no contract or agreement between the customer and the business3) the goods…
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Business sharing my personal data to other businesses
Good morning, Looking for some advice. I’ve had a business email me to say that they’ve spoken to other “small businesses” about me to see if I have made any missing item claims with anyone else. I haven’t even made a claim with this business, I was missing an item which I said to them about and then asked me to provide…
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Currys appalling Customer Service!!!!!!!!!!!!!!
We recently purchased a Webcam from Currys Online. When it arrived, the Webcam in the box was a cheaper model than that advertised on the box. We sent Currys a short, clear email giving both S/N of the Box and the Webcam inside, supported by very clear Pictures of both. I wish I could post those Pics here. Model on box :…
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Small Claims Court guide
Small Claims Court Guide guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Faulty IRobot Rights
I purchased an IRobot Essential robot vacuum on debit card in August. It was working fine until it fell down the stairs at the end of February. It has sensors which are meant to prevent it doing so. It didn't seem damaged but as it was under warranty and I was concerned the same would happen again, I reported it to IRobot…
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What can I do? Wrong delivery and being hassled.
Sorry - long text, but I would appreciate your advice and what happened if anyone else has been in this position? After numerous calls and hassle with my mobile phone company (O2) to get roaming on one of our households mobiles, O2 was supposed to send me my updated contract details via DPD yesterday. The parcel arrived…
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Denzel at Zenith Motor Company/CA Autobank car finance
Hello, I’m looking for some advice, please. My nephew entered into a 4-year PCP agreement on a car from Zenith Motor Company after seeing an ad on Instagram and communicating via WhatsApp. Just three months into the contract, the car required £750 of repairs to be roadworthy, which the dealership agreed to cover. At 10…
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Used car - Bought as is receipt
I've always bought very cheap cars to keep on the road for a few years, nothing more than £900 for the last 20 years, not able to afford anything more. I'm a capable mechanic but struggle to communicate with people in person (a whole other story). My previous car was a serious risk, but was all I could find that I could…
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Online returns from attempted delivery date
Hello I was wondering if I could have some advice. 2+ months ago I bought an expensive coat online. It was attempted to be delivered to my home but unfortunately I wasn't in and royal mail redelivered the parcel to the post office. I went to the post office to collect the parcel however the parcel was not there. It had…
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Letter before claim
Please can someone help with a letter before claim. I ordered some items from Nike back in July 2023 and paid via Klarna. I never received the items as DPD just left them at the front of my house. I have the red card they left and the photographic evidence. I tried to pursue this with Nike but they were very unhelpful. As…
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Wizz Air Sold Me A Lounge Pass To The Wrong Terminal
I booked a flight from Sofia to Malaga from Wizz Air. Flight Number: W6 4411 As part of the ticket I purchased an add-on for my flight from the Wizz Air website using a link that they put on the web page. Specifically, I paid for a lounge pass to the Aspire Lounge in Sofia Airport. The lounge is in Terminal 2 according to…
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Free item excluded in conjunction with discount code - not mentioned in T&C's
Hi All, I purchased an item from an online store which had it listed under a "double deal" in which you get a secondary item free. I also signed up to newsletters which gave me a 10% discount code. I made my purchase and got my item and freebee using the discount with no problems. The new year came along and I received a…
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rogue trader scammed my dad 25k Halifax did nothing to prevent it
on 27th February a rogue trader approached my Dad door to door. he said he would clean his gutter for £60. My Dad agreed. on the 28th the rogue trader then went up a ladder. took tiles off the roof showed pictures to my dad and said we are going to have to do work on the roof as he is in danger of leaks. they got him to…
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Faulty product, returned, Boots refusing a refund!
Hi, to try & cut a long story short, I bought a Babylis straightener from Boots.com February 2023. It stopped working properly in September 2023. ConAir (Babylis) repaired it twice but it still didn’t work properly. I asked them to refund it and they referred me to Boots. Boots provided a postage paid label & I returned it…
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PREMIUM BONDS
Does anyone know how you can check to see if very old Premium Bonds are still live ??//
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Bedworld - consumer rights
Hello, I ordered 2 mattresses (1 x super king and one small double) in store with Bedworld. We were told they would be delivered to the room of our choice. All good you would think… They were due to be delivered on a Friday, then it changed to Saturday and then it became Thursday without my knowledge. Because of this, I…
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Online order was clearly ex-display - can I reject it as "not as described"?
I bought a bike carrier from an online supplier which also has physical stores. When it arrived, it had clearly been out of the box, was badly repacked and had a store price label stuck on it. There are also faint tyre marks in the channels where a bike rests. I want to reject it and have the retailer pay for the return as…
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Car Written Off - Extended Warrenty Refund
Hi I bought a used car from a local dealership in Sept 24 and paid for a extended warranty with Warranty 2000. The warrenty fee was paid to the dealership. The car has been written off by insurance and on contacting the dealership to advise them they have stated that there is no refund on the extended warranty even though…
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B and q non delivery credit note
I bought some fencing panel online from b and q using an online gift voucher. It did not arrive in the first delivery slot and I was told the next day it was due to the store not having a crane. I was given another delivery slot two weeks later with a text confirming this and it again did not arrive. When I called the…
