-
VAT - Can A Sole Trader Unregistered for VAT Charge VAT on invoices?
VAT
question… Can someone
describing themselves as a sole trader charge VAT on an invoice when they are
unregistered for VAT? The issue
is I’ve been charged VAT on an invoice. The sole trader claims he doesn’t have to be registered but can still
charge me VAT? I’m aware
of the threshold that has to be met before a sole…
-
Few questions regarding Small Claims Track
Hi all, A brief rundown of my situation: I purchase something online back in December, the seller never sent the item and wouldn't respond to emails. Blocked me on social media when I messages asking about my item. After months of trying to get my money back I sent them a Before Claim Letter which they ignored - So I made…
-
Help! EE dispute with Comm Ombudsman then went to debt collector
Hello Hope someone might offer some advice here. I am currently in dispute with EE regarding my final bill (long story, they told me wrong info, I paid too little according to them, then they chasing) - but now I find that while the case is still open with the Communication Ombudsman they have referred my case (with…
-
Cancelling furniture order
Hi everyone, I don’t know if you can help me, but I’ve got a question basically we bought a couple of furnitures from a store which they build in Turkey and then sent to the UK, after about two or three days we asked to cancel the order because we couldn’t wait about three months for them to send it and found one elsewhere…
-
ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
-
Online Shopping - Rights?
Hi everyone I’m looking for advice. I purchased an item from a company called Luxxshapers. I paid online with RBS Mastercard debit card via Shop. The item has arrived but I want to return. The site says that returns must be agreed via their email and items sent without prior agreement will not be accepted. They are not…
-
Carpet SCS
I had all new carpets from SCS 13 months ago. i called the fitter back a month ago to have a look at them as the wear on the carpets were terrible. Upon looking at the carpets and peeling them back he found delamination of the carpets. He kindly sent the photographs off to head office with an email to say that the wear of…
-
Computer device is not the right one but had to take off security sticker to find out, refund?
This is rather irksome. I paid for this which is around 60, more than most others, because I did specific research as to whether it would be compatible whereas others seemed less so and this one seemed to tick the boxes. When I get it I plug it in and find out is it NOT doing what I want it to. No point discussing the…
-
Warranties are they useless ?
Hi Bought a composite front door 2 years ago. 25 year warranty The beading and seal around the long thin window is cracking and coming away Sent photos to the firm, the manufacturers will send the new parts, but the firm we bought the door from want £50 for their fitters to put it in place Should we pay ???
-
House insurance claim.
I recently tred to get out of my patio doors, but the key would not turn, I asked a neighbor to try, but they couldnt help either...so it seems that the lock has broen, as key would not turn. The patio doors lead out to my back garden, and as I having a new awning fitted soon, needed the doors to open, (not been opened…
-
Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
-
Retailer asking for independent report in line with SAD FART
Hi, my husband purchased a designer handbag as a birthday gift for me in February 2023, the bag is for occasional wear and not every day use. The magnetic close clasp has broken therefore bag not fit for purpose and I dont feel it has lasted a reasonable time. I contacted the retailer Flannels for repair who have advised I…
-
Argos refusing to refund Fitbit that is unusable
I bought a Fitbit Inspire 2 for my daughter last week from Argos. You need a Google account to set it up but it was not possible with her account. Only the Fitbit Ace kiddie options appear in the app. After much Googling it seems that adult Fitbits will not work with supervised Google accounts (where you can set time…
-
Consumer rights for fitted furniture in the home
We decided to upgrade a home office and used Hammonds to supply and fit the new furniture. We were duped into signing the contract by the surveyor who promised the furniture could be installed in the colours we had selected. We felt the design documents were not detailed and were promised we would receive all the details…
-
Issue with mattress purchased from John Lewis
Hi all, We purchased a mattress from John Lewis in June last year, this mattress developed a fault with a big dip where a spring had collapsed. John Lewis sent out someone to assess and report back to John Lewis. We then opted for a replacement once confirmed there was a fault. The new mattress has been developing dips so…
-
Warranty
Hey hoping someone can give me some advice ? I purchased some bifold doors through a distributor for KORNICHE which where installed as part of an extension and signed off through building regs back in 2022. Earlier this year I noticed an issue on one of the glass panels of what I though was condensation on the outside…
-
Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
-
Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
-
Magazine subscription - delayed two months
I subscribed to a magazine - print and digital subscription. One month later, with no print in sight, I contacted the company to find out when the first would arrive. They say I'll get the first another month and a half later. That means in a twelve month subscription I'll only get nine or ten. Can I cancel now, and get a…
-
Bought items from Facebook Marketplace
I bought 7 seater sofa from facebook market place and paid them price for 7 seater by cash. When I opened the packaging, it was 6 seater sofa instead of 7. I contacted the company , they spoke to me 1st week and promised that they will deliver and extra seat which was missing or will give the refund. Now they have stopped…