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Amazon forcing me to manufacturer website for 6 month old defective item
Hi, Back in July I purchased an Oral-B electric toothbrush from Amazon. It has stopped holding charge and I want to get a replacement. I have gone through various routes on the Amazon site but all now end up at offering me to go to Oral-B website to resolve the issue. As I understood it, under UK law it is up to the…
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Question about 14 day cooling-off period in case of broadband service
Hi All, If I enter into a 12 months contract with a broadband service provider today and select installation date tomorrow, when can I cancel the contract without paying an exit/cancellation fee if I'm not happy with the speed or anything else related to the service? On one hand, here it says I can cancel within the 14-day…
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Who is responsible for delivery problems
Background: I bought an item from Halfords and was promised delivery. I will not go into details, but in summary it was delivered (on time) to the wrong address (in spite of being correctly addressed) in the village in which I live. Luckily, the resident saw my name and the correct address and popped it round to me; so, in…
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Samsung TV delivered Faulty and refusal to allow return
We recently brought a TV for our son's bedroom direct from Samsung, and upon opening the box noticed the tv was cracked. Samsung are refusing to accept a return, claiming it should of been reported within 14 days of receipt. We didn't do this as it was a BDAY present brought before xmas, so it was put out of the away…
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Amazon Refund/Return Headache
I will try to keep this brief, but bare with me. My girlfriend orderded me a Ticwatch (Smart watch) from Amazon for Christmas. Sold by Mobvoi, fulfiled by Amazon. As this was a present for me she elected to have it delivered to a local amazon locker so the surprise wouldn't be ruined. Parcel gets delivered to locker and my…
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“Life Coach”’not responding to request for a refund
Last week, I approached a “life coach “ for help with difficult circumstances (advanced cancer) I paid £20 for an initial phone discussion, with great doubts about paying for a full course (£4000 for 12 weeks) but when he offered a discount down to £1,500, feeling a bit desperate, I fell for it and transferred the £1,500.…
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Estée Lauder perfume that is off
My husband purchased Estée Lauder perfume called beautiful from Debenhams online just before Xmas, when I opened it, it smell’s awful & it is the colour of strong urine, I have used this perfume for years & know it should not be like this, he paid £68 for it, he emailed them & they have said we cannot return it under the…
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currys careplan refund of £673
We bought a kenwood dishwasher in Aberystwyth store on 30/4/2011 paid £289.99 The sales assistant must have put us on a care plan (which was not asked for) as we never take out insurance..... 12 years later we realised we were still paying £4.49 per month for the care plan ( so paid out total of £673.50!!) the dishwasher…
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Goods damaged upon receipt
Hi all, I wonder if someone could explain the procedure for me to get a refund or repair for an item I bought. The item is an electronic step for my taxi that cost £1,220 so not cheap. The thing is, I didn’t open the box for about 3 weeks because I didn’t have a date for fitting but when I did open it I found it was…
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Problem with window
Hi everyone and Happy New Year. I am experience problems with my double glazing window in my living room. The room is an absolute nightmare to heat and I have noticed there seems to be a bit of a draft coming through the sides of at least one of the windows. I went to get the phone number of the company I purchased from…
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Indesit dishwasher
I purchased an Indesit dishwasher directly (Hotpoint). Used it twice a week for 13 months it caused the while house to be without for a couple of hours in Christmas day. It's def the dishwasher. I'm about to write a letter to them as they are claiming no manufacture can guarantee their product to last a certain amount of…
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Purchased Nintendo Switch but it’s being sourced from abroad
I’ve purchased a Nintendo Switch from the website “Deal Monday”. I’ve been waiting on delivery for almost two weeks and started to investigate why. In doing so I found out that the company look to source products from Germany, Japan, Hong Kong and other countries and this is why there prices are so low. I did some more…
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Taking a company to court to reclaim funds
After using a company who has serviced our boiler for years, to install our en-suite shower, we soon realised that this was an area where they were not so proficient. Over a matter of months our shower pump in the airing cupboard started to splutter and after getting in touch with the pump manufacturer, they informed us…
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Returning item but told it needs to be sent back to manufacturer in China
I’m trying to return an item I bought from a UK-based company under distance selling rules. The company has accepted this but has told me the item needs to be sent back to the manufacturer in China using tracked delivery. The item was £60 and to return it will cost £22. Does anyone know if they’re allowed to do this? Seems…
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Argos Refund
I made some purchases over Christmas and returned a couple of items one of the items hasn't been refunded onto my Argos card, I no longer have the refund confirmation receipt they apparently gave me and are saying they can't refund it without this. They're also saying they have no information on any returns I made which is…
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Return refused despite item being in perfect condition
Flannels UK company has refused my return of a perfect item because they claim it has been 'worn, damaged or washed'. I did not do any of the three to the item. I returned it in its perfect state after trying it on inside for 1 minute and finding out it was too large. I returned it the very next morning after the evening I…
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Curry’s fridge nightmare need urgent help
Sorry bit of a long one - bought a fridge freezer brand new from curry’s in 2019 with a 5 year warranty and 10 year compressor warranty - a year in the ice machine was faulty so we claimed on the 5 year warranty no problems - 4 5 years later it started losing it temperature we claimed on the warranty as still in date for…
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Does anyone have an e-mail address for Asda Customer Service please?
Hi, I am wondering if anyone has an e-mail address for Asda customer services please? I have a complaint, following the refusal of a refund, and really don't see why I should have to call them - I'd like to put in writing and send photo's (which their refund system didn't allow me to do). I found an e-mail and messaged…
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Hisense Customer Service or lack thereof!
Hi, first time user, long time follower, be kind. So, Sunday the 5th of January, I came down to find our 5 month old Hisense dishwasher full of water and the time flashing at me, cleared the water and cleaned the filters and managed to get a rinse cycle started but it stopped part way through. I called Hisense customer…
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Financial ombudsman - car insurance
Hi all, My parked car was recently hit by a driver, who took full responsibility. I was told by my insurance company that I should claim from the driver's insurance, as we were insured by the same company. My car was eventually written off & I was offered far below the market value. After much negotiation the insurer…
