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Customers using supermarkets as wholesalers.
Hello. I don't know if this is the right place for the question, so apologies if not. I've noticed recently that there is a big increase in customer obviously shop/takaway owners who are clearing the shelves of certain items and leaving nothing for others behind. Are they allowed to do this? I know the shop gets their…
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Van device failed within a few weeks of purchase but outside of 28 day money back. What to do now?
Bought from a 3rd party van retailer.: 12voltplanet.co.uk Manufacturer: Sterling Power I am just a couple of days out of the seller's 28 day money back refund policy. The item has failed due to what I believe to be a fault. I have been in touch with both 12voltplanet and sterling power. Sterling have been very helpful but…
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Dodgy Dealer
Hi I purchased an Audi car from a dealer and it became apparent within one day that there were significant issues and I rejected the car 21 days after purchase when further problems arose. It has taken some time due to the delaying tactics from the dealer who wanted me to prove my claims and dismissing the evidence when…
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Dispute with Google re: pixel phone return
Hi, I purchased a Pixel phone from Google, way back in June but then was gifted a phone by work a few weeks later. I then created a return for the Pixel phone and sent it to the address in Poland as required. This is where the saga begins. The parcel got stuck at Polish customs. Google advised me it is my responsibility to…
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Coop live moved my seats because someone else was sat there
Hi, Im hoping someone can give me some advice on this. I attended the Culture Club concert on the 11th December 24. I had bought and paid for a wheelchair accessible seat, as I'm in a wheelchair, and essential companion ticket in the Coop Live presale, which I pay to access. I originally paid for seats in Section 102, Row…
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Hoover Guarantee 1 YEAR or 3
Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year? Which is correct as Domestic and General who look at warranties are adamant its only 1 year. I purchased this because of the discount being offered and…
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Ticketmaster refusing a refund
We bought tickets to see Tommy Fury fight in January at the Co-op Arena, in total we spent over £500. It has recently been announced that Tommy Fury has pulled out but as the event will still go ahead with replacement boxers that we've never heard of, Ticketmaster are refusing a refund. Surely this cant be legal, if I book…
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Warranty claim product now discontinued
I hope for some advice. We bought an EcoFlow portable air conditioner and add on battery. The unit has failed under warranty and EcoFlow via the dealer have agreed to refund the cost as they no longer make it. However, they are not going to reimburse me for the battery which was bought as part of the original purchase and…
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Subscrption magazine
so ive subscribbed to a magazine for my son called lancaster bomber by Hachette costing every 2 months aprox 50.00 in total ive spent 500.00 recently parts have started to go wrong and not working ive contacted them and after 2 weeks go an answer i didnt want they wanted me to go and buy special things as a customer do i…
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Money Claim Online - Applied for Warrant, but deafening silence ever since
We were forced to resort to a claim against a plumber, as he walked away from the job owing us money for materials (we had paid for up front) and leaving a mess that we had to pay other trades to put right. We filed a detailed claim, fully supported with dates, emails, photos, video etc. He apparently offered no defence,…
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Dentist charges (Merged)
Just need a bit of guidance on dentist charges. I had to visit my dentist as an emergency when I had pain in a tooth. On examination the dentist decided I had a bad filling which needed removing and advised that I should also have root canal treatment. I had the necessary prep treatment which included a temporary filling…
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Voucher Company has changed name
Hi All, Looking for a bit of thought/discussion. I purchased a voucher for my Dad last Christmas from a company online (I've read the article on MSE on vouchers). However, many customers, including my Dad, seem to now be struggling to make contact with the company to use their vouchers. Furthermore, the company in question…
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Rejecting a car within 30 days.
Evening, My father in law puchased a car from a well known car supermarket. Its had issues with the windscreen cameras throwing up various error messages. He's contacted the car supermarket who've said its not their issue and its a main dealer problem. The car was taken to main dealer who said theres a non-genuine screen…
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Tattoo artist not honouring deposit.
Hello all I’m after some advice. My tattoo artist won’t honour my deposit. They never deducted from the last session I had with them, and I couldn’t afford another tattoo until a year after my last tattoo. They are now saying it’s too long and In there words, ‘they are not a bank and can’t just hold your money’I wasn’t…
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Asda complaint
Hi recently put through online order at Asda. Order paid for and arrived with bottle of jack daniels gentleman jack missing. I requested refund, this was received. But as item was a present I had to get taxi to Tesco and back to purchase the missing item. Cost about £14 in taxis. Asda says as I have received refund claim…
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Halfords refund
Hi guys, just looking for some advice really and where I stand... trying not to rant! haha A week ago, I ordered 2 steering wheel locks to click & collect from my local store. (£159.98). On the way to the store, I received a call to say they only had 1 in stock despite the website showing otherwise which allowed me to…
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Amazon or Big Brother?
Amazon bill themselves as, “building the most consumer-centric company in the world but my experience is very different. Once Amazon have made a decision there is no complaint procedure and no way to get an independent review. The only reality is what Big Brother Amazon says it is. 8 days ago, Amazon falsely accused me of…
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Refund via email request
Today I paid for two chocolate drinks that were so poor quality I asked for a refund. As I'd paid via Apple pay, I was told that I had to email them to get the refund paid back into my account. This sounds wrong to me and I was wondering if any on here knew the law on this subject
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Car insurance write off value changed
My insurance company gave me a value for my car after it was written off. However a week later when I queried why I hadn't received the money yet they said there had been a mistake and now they'd revalued for a £1000 less than the original value. Can they do this? I've complained as I've bought a new car based on that…
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Help with McDonald's Refund
Hi, I'd like to know what my rights/options are for this situation as I seem to be stuck and getting nowhere... In November I stopped at a motorway service station on the other side of the country to where I live and ordered a McDonalds for my family using the kiosks. I paid with Google Pay and got a collection number.…
