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iPad bought from Very using credit
Bought an iPad from Very 18 months ago. It has a fault which Apple have confirmed in writing that there is no sign of misuse and due to age of the product we should contact the retailer. They also verbally confirmed that if we bought it from them they would have replaced it for free. They have quoted a price to repair…
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London's finest return issue
Hi I hope you can help with an issue that is probably getting more and more common.I recently bought a hoodie from London's Finest – London's FinestI checked their website size chart and ordered a xxxl - the largest they do.A few weeks later it arrived and was far too small. I had it measured and it was a large. They had…
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Dealership fixed car but it's broken again and they say I have to pay
My boot is motor powered and won't open manually. It broke in 2023 and my local garage said I needed to take it into the company dealership as it was a specialist part. When I took it in, I told them I thought that it had water damage but I didn't know how as there was no obvious leak in my roof / boot. They were very…
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Lidl New returns Policy? Is this legal?
I have shopped for a long time with Lidl and purchased everything from power tools to electric blankets. I particularly enjoy their 'middle of lidl' products. Up until last year if you had any problem with an item say a faulty drill? You could go to the checkout, the manager would come down (or supervisor) look at your…
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Wayfair trying to charge me return P&P.
I ordered a 6m x 4m shade sail from Wayfair as that is the size we need. The item that arrived was 4.5m x 3m which is significantly smaller than advertised. I contacted them and they quickly arranged a replacement, which was good. However the replacement was the same size, so clearly they are selling the wrong size. To me…
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Goods not ours
We have recently ordered some toys to be delivered direct to a relative which they received. In a separate parcel they also received some other goods. Do we notify the company or do they have to chance us ?
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Parcel tracking question
I wonder if anyone can advise me? I ordered an item which has been sent from Prague. By using the tracker I know it has departed from The Hague, it arrived at Crossdock Hounslow, the import declaration was released and it departed from International Transport Hounslow at 11.58 on 17 May. Considering that it only departed…
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Which? Scam?
I have today received an email from Which? giving me a code for a £20 Amazon gift card? I'm assuming it's a scam. Does anyone know for sure?
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Google payments email scam?
Received an email from them asking for photo id and a copy of my way of payment (Crcard) because of "suspicious activity". "We've suspended your payments profile" It was sent by: Google Payments. noreply-payments@google.com. There hasn't been any suspicious activities. Think if it's genuine, the flagging up was because I…
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Booking.com - property already occupied on arrival - emergency replacement booked
Hi, Need some advice. I'm recently back from a holiday in Ireland. When I turned up at the property booked via booking.com (booked in Euro to avoid DCC charges) there was someone in it in a long term let. The renter had not bothered to inform me in advance - even when I notified them or arrival time on the day. I called…
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Howdens Kitchen Salesman taking advantage of elderly father
My brother and I have complained to Howdens through the general contact form on their website for a kitchen that was supplied and fitted by them. I say fitted by them, because the salesman who dealt with my father, clearly hooked the job up to a mate, and the salesman himself even spent 2 days at my father's house helping…
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overcharged by octopus energy
Hi all need advise . applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy. Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit…
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recliner factory chair not fit for purpose
Was partially measured for a bespoke chair from the recliner factory. Was advised as to what I needed. Chair arrived within 10 days but did not fit me & the motor was clunky. Chair was returned to be altered but was still very uncomfortable. We have asked for a refund but the company won't agree to this, just told "That…
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AirPods charging case
Hi everyone, In November I purchased 2nd gen AirPods Pro from Costco for £160. The USB C charging case is now not allowing any USB C cable to connect/hold to the port. I can't see any debris stopping the cables connecting and the case, like the buds, have been well looked after. Would this be something to contact Costco…
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A Significant Decision for Consumers - Intrum Not Authorised to Issue Claims
The Court has today handed down Judgment in a case
where Joanna Connolly Solicitors were instructed to represent an individual consumer and where the Appellant
was Intrum UK Finance Limited (“Intrum”), formerly known as 1st Credit
(Finance) Limited. Intrum issued proceedings in the County Court in May
2019 alleging to be…
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Which number is correct, to contact PayPal, please
Hi I've recently changed my phone number at PayPal, and later the same day tried to update my email address too but put the wrong password in and it (understandably) locked me out.I tried the 'forgotten password' route and was able to change the password. However when I tried to log in, it said some of the details were…
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Wine Subscriptions and Distance Selling
Hello all, Can anybody advise please. I joined Wine52 and sometimes get their monthly subscription, often pausing it for a month or 3 at a time. They do not send reminders and so I forgot to pause it this month, and only noticed when £41 was taken from my account. I really don't want more wine and don't have the money to…
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Shopify and fraudulent websites
I have spent literally hours trying to get a fraudulent website (zestbeauty.com) taken down. The site is on Shopify and they have done nothing. How can they get away with hosting these websites. The site was also reported to: Gov fraud sites in UK, USA, Au Google Cloudflare 123 Reg (Godaddy) Instagram Facebook Not a single…
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Moved: Insurance to be cancelled due to open claim
This discussion has been moved.
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Lotto cold caller scam
My elderly mother seems to have fallen victim to a lotto scam. They cold called and got her bank account details (not the online login just the sort code and account nunber). As soon as she got off the call she realised what had happened and called the bank to cancel her card etc. However a couple of weeks later it would…
