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Online Purchase Item Too Small Return Query
I purchased a jacket online from BOY London for a relative as they didn't have enough money until the end of the month. They were on sale. The biggest size they have (manufacture) is XL so ordered this but it was a tight fit and too small. I am still within my 14 days return window, purchase was £120 and paid through…
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Debenhams
Has anyone had problems with either getting goods, never receiving goods or not being able to return goods I have had a terrible time trying to return some goods " I don’t want money off I JUST WANT MY MONEY BACK FOR ORDER (Removed by Forum Team) Order Total : £32.38 WHICH I SENT BACK TO YOU ON 8th NOVEMBER I TRIED SEVERAL…
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Scammed in to ordering rubbish
Hi all Hoping you can help. I'm usually pretty savvy with websites etc but I ordered a Christmas present for my son over a week ago following an Instagram advert (hindsight red flag!). I checked out the website independently and it looked great - loads of great reviews, pictures looked amazing, implied it was a small good…
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Dreams mattress very smelly
I ask for expert advice. We bought a mattress in a store. On Thursday at 9am a new mattress was delivered. The delivery guys said the smell would go away in a couple of hours. The bedroom window was wide open and the smell spread throughout the house. My husband and I felt sick, I even threw up. I closed the bedroom door…
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Currys - Google pixel 7 pro
Recently my Pixel 7 pro developed a fault where by the camera glass/covering shattered while just being in my pocket. The phone was not dropped. I have raised a resolver ticket with Currys. I got the following response from Currys. "Please reach out to the manufacturer for assistance if you believe this is a known issue.…
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Justmylook
My wife bought a hairdryer from this company. We opened it and turned it on, but it wasn't what she wanted, so we elected to return it for a refund. They refused of course. Initially they said we had "Used" the device (!) I pointed out their Returns Policy states "signs of use"... there were none. Now they are saying that…
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Moonpod, Typkur vacuum cleaner
So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from…
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DKNY - How to obtain a refund when it is impossible to reach them?
Hi, I hope some of you kind souls can help me out. My mother in law placed an order on 2nd December 2024 from DKNY to buy a coat for my wife (https://www.dkny.com/products/dlsmpp55ccam?_pos=2&_sid=ebb864e0a&_ss=r) and has yet to receive the order 13 days later. When looking at the status of the order, it is classed as an…
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Rogue Garage Trader
23 August I paid £300 by credit card to secure a car however the garage kept the car to work on it until it was delivered 21 September when I paid the balance of £1700 plus £140 car tax the garage had bought, by bank transfer as he had not brought the card machine, saying he had sent off the V5C - nothing has ever been…
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Crowne Plaza Hotel and GDPR
Hi all, hoping someone could offer some words of advice. We stayed at the above hotel in October, and we had a bad nights sleeps due to the location of the room so the hotel kindly agreed to give us 50% back. However since we booked the room we had changed our debit card and therefore the refund was a little more tricky…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Tesco Mobile - Wrong phone delivered - Refused refund
Hi, So in a bit of a customer service nightmare scenario here, I ordered an iphone 11 pro on a 32 month(about £60 a month) contract last month (6/11/2020) from tesco mobiles website. I ended up receiving a very cheap Chinese android phone called a "Ulefone Note 7" (Tesco does not stock this phone, presumably either a…
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12 month warranty from "date of purchase"
I purchase a Zima dental cleaning device on 24 November 2023. The next day I got an email saying delivery of my device would be "delayed for up to 5 days due to high demand". Several days later it arrived. I reported a fault with the device on 25 November 2024 but have been told my device was "out of warranty". Their…
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Vat refund problem.
A few years ago, I purchased some bathroom equipment. As they were for a person with disabilities / chronic illness, they were exempt from vat. Before purchase I filled in a simple declaration form and was sold the goods free of vat. A couple of months ago, as the items had developed a fault, I ordered a similar item from…
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Dispute over roof repair which should be under guarantee
Hi there, We're currently going through a dispute regarding a roof repair. The roof was installed in 2015 under the instruction of the previous owner, just prior to us exchanging and came with a Product Guarantee of 10 years. In early February (i.e. before Storm Dudley and Storm Eunice hit) we noticed that one of the roof…
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Scammed! Will Paypal refund me?
I have been stupidly scammed - bought 2 'jumpers' through an Instagram link (lady closing her company down due to family issues. Paid £65. They arrived - very poor quality and nothing like as shown on website. I have asked to return them - have to send them back to China at my cost. I'm not going to do that as it will cost…
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Homebase kitchen error
Hi, I purchased a kitchen from Homebase 2 years ago and the lino is starting to come away from the cupboards. Homebase are going through administration and so I can't go through the normal complaint channels. I've emailed the administrators but not heard back. Part of the bottom of the cupboard wasn't sealed so it's not…
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Item ordered online, parcel not received, Paypal issued refund.
I ordered an item of clothing online on 13 November. Due for delivery on 20th. Still not received on 29th. Requested cancellation of order and a full refund. 3rd December requested refund via Paypal and refund received. During this period the company were contacted numerous times and kept informed of my actions. Parcel…
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Help! House of Fraser insist I have to prove a manufacturing fault in a pair of shoes.
Hi all, I purchased a pair of Dune trainers from House of Fraser in September 2023 and over time (with pretty minimal wear) the sole has become detached from the upper (appears it is essentially glued together in the manufacturing process). I have contacted them to ask for a replacement (as apparently I am entitled under…
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Avios - another thread!
Hello. First time poster here. I'll try to keep brief. A few months ago, in response to an email from BA, I bought 40,000 avios which included free bonus avios. Perhaps naively I assumed they would mirror a spend value based on what one paid for them. I shortly after booked a flight and opted to use a pre-determined number…
