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Buying a used car from dealer.
Can a car dealer tax the car that I am buying without my insurance details
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Amazon - short Best Before dates on food items
Any thoughts on what's a reasonable Best Before date to expect on largish multi-packs of chocolates etc? In the supermarket it would probably be about a year or so, so what would be a reasonable expectation from Amazon? A month? Three months? Four months? Six months?
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Emba cookware recall
We received an email from Emba advising of an issue with skillets and a hotplate purchased in 2024. If you visit their website you can see the recall notice (The Forum will not let me post a link). They flatly refuse to provide an exchange, instead only offering to refund the items purchased. Can they do this? A refund…
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car finance
hi, I got a used car (fiat 500x 2020) on finance from Stoneacre in April 2024 the car was good for 1 and a half months then started to feel off I thought maybe it was because I was still adjusting to a new car however by September 2024 (5months after getting the car) the engine light came on I took it to the garage and…
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DPD have flagged my address - what does this mean?
Hello, I have a claim with a retailer as I didn’t receive the item that they sent, I have said from the beginning that it was obviously an issue on their behalf as I can see the box wasn’t sealed. They still claimed with DPD, who have told them the weight matches - but obviously it’s fallen somewhere along the way as it…
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Sharing Costs for Neighbours blocked Drain
We live in a row of houses with a shared drain system. Recently our neighbours had to call out an emergency plumber as their drains were blocked with what turned out to be baby wipes. We are the last in the row before the drains hit the street so we know it wasn't caused by us (plus we don't use baby wipes!). The…
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Abusive fees
Dear all, Last week I came back to Stanstead airport and I had the car at Smart Park Car which is kind of a farm where you drop the car and they take you to the airport in a van. They then park the car in their compounds and when you are back they bring it to the office. I arrived a few days earlier and obviously the car…
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Electrician charge for collecting material
Can an electrician charge for the travel time to fetch new/replacement parts without agreeing up front? I contacted an electrician recently to repair list of things - an oven that wasn't heating up and replace bulbs in the bathroom, kitchen and the cooker hood. The quote was callout first hour 85+vat, hourly rate going…
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Amazon challenging dispute
I ordered a pair of boots from Amazon , which didn’t turn up . I informed Amazon of this . They are now challenging this and won’t refund as they have shown a picture of my door with a parcel next to it . I didn’t receive the parcel. I contacted Mastercard and put a dispute on my card . Whether the parcel was put there and…
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CCJ judgements and costs
Hi all. I've entered judgement against a major car dealership in the amount of £500 (plus fee) after the initial 14 days of no communications to the original filing. The legal reps of the company sent me an email containing the acknowledgement of service dated 18th March 2025 (five days after the judgement was entered). If…
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TalkTalk landline down for 3 weeks
My mum's in her 80s and relies on her landline. It stopped working 3 weeks ago although the broadband is fine. At least 3 neighbours, two on other networks, are having the same problem. I heard about it 2 weeks ago so contacted TalkTalk, who've been useless. They initially refused to acknowledge there was a problem but I…
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2-for-1 deal consumer rights
I recently took advantage of a 2-for-1 glasses deal and ordered two pairs. Both have arrived in-store, but unfortunately, one pair is damaged, and the style is no longer available for a replacement. The store has offered me two options: either accept the damaged pair with a 10% discount on the total cost or choose an…
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Charged twice by Curry's...Then they lied about it, Credit Card Refund.
Looking for advice, help, or even to even get media eyes on this. I have been defrauded by Curry's. Here's the story. So I ordered a TV online for in-store collection on the 18th December in the morning time using a Credit Card. The website crashed AFTER I had clicked on confirm order and approved on my credit card app. So…
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Ford Protect Used Car Warranty
I bought a used car from an authorised Ford dealer in August 2024 and at the time I purchased an extended warranty for 2 years at the cost of £759 in VAT. The vehicle is currently under manufacturer warranty until May 2025. Unfortunately, I now need to sell the car so I will never be in a position to make use of or get any…
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DFS sofas too firm & uncomfortable.
We have issues with our DFS recliner sofas which were delivered last week & are extremely firm compared to the showroom examples that we made our decision to purchase with. We have filed a complaint as the showroom sofas compress twice as much as our new ones, & my wife can't sit on them as it causes her back & neck pain…
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Online Purchase Won't Allow Refund - Is THis Right?
Hi, back in November I ordered some custom earplugs for a friend as a Christmas present. You have to go to an audiologist and get them to take impressions of your ears and then post these off to the company to then make the earplugs from them which they then post back out to you. Anyway, I told my friend I had paid for the…
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Driving instructor owes money
Hi my daughter took 5 lessons of 10. When the wife of the instructor told her by message that he was poorly and wasn’t going to take her driving. Then heard nothing. We chased up they said he’ll be better in a few weeks. Plus Christmas we left it a few more weeks. Then heard he had had a life changing stroke. And could no…
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Trying to get refund for cinema membership bought from a third party
Hi all, new here and hoping someone can help. I used to work for Haven (Bourne Leisure) and part of their benefits scheme was discounted memberships to loads of places, including Cineworld. So bought myself and my partner an unlimited membership each, except about 3-4 months in to the 12 month membership our local cinema…
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Playstation 5 HDMI broke Cex not interested
Hi all My son saved up ang managed to buy a Grade A Playstation 5 from CEX this was online. I noticed there were red dots when plugged into tv however i just ignored thinking its due to the tv being old although i did suspect could be the hdmi cable. Fast forward 5 months later ps5 completely stopped working. After taking…
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Mobile phone repair via insurance
Evening all. I've had my pixel 8 pro repaired by my insurance via their repairer SBE. The first time they they had it, they ignored the front screen hairline crack. They did note it on the report which the SBE CS rep found very odd it wasn't changed. I reported this when I received it back to my insurance who apologised…
