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Ratailer refuses to honour manufacturer's warranty, instead offers refund, after price increase
Hi, I've searched around, spoken to the manufacturer, Amazon, and the retailer, and have no real clarity as yet. 3 months ago I bought a mobile air conditioner from a retailer selling through Amazon. I bought it for £700, and it's now selling on Amazon for £950 (or £980 direct from manufacturer), so in 3 months it has gone…
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John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
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Parcel Compare and damaged floral arrangement
Following my baby grandsons death, my daughter wished to send a floral wreath to a specialist for drying and making into a pictoral tribute. I used ParcelCompare website and selected UPS for couriering. Was collected on the Friday and site showed Saturday (next day) delivery. Item packaged up and collected Friday afternoon…
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Any one had a county court claim against them?
I have a county court claim issued against me. I have been left in limbo as the issue in relation to the claim should have been paid by my insurance, I have an urgent case currently open with the ombudsman. But before that gets resolved, its a ticking clock, should I acknowledge service to buy more time? If I do this an…
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Refunds
Hi, Morrisons Supermarket have deducted monies from my Mums Halifax current account that differ from her receipts. The purchases were made in the Fort William store whilst we were on Holiday sin Scotland in July 2025. My Mum lives in West Yorkshire, England. We have spoken to Customer Services (CS) and they have told her…
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Sports Direct ignoring Consumer Rights.....
Thoughts please... Bought a pair of Adidas suede trainers for my daughter end of July 25 cost £41 from Sports Direct in store. Worn only a couple of times on holiday in August which is evident by the lack of any wear on them. However, the material has pulled apart on the right shoe, by the toe, which is a clear and obvious…
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Complicated faulty car/CCJ/follow up problems
Advice received elsewhere, thank you
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Returning a ring that's not hallmarked properly
Hi. My husband bought me a sterling silver ring from an independent jeweller. It sent my finger blue/grey within 24 hours. The hallmark is just the numbers 925. He went to return it and they would only give a credit note. We went back together and the manager said that low value items don't need proper hallmarks. It cost…
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Victorian Plumbing claim returned item is damaged
I'm asking for help, I ordered a shower unit from Victorian Plumbing, I paid for delivery on a Friday, but it didn't turn up, it wasn't then going to be redelivered until later the following week. This didn't fit in with my schedule, so I sourced it from an alternative. I then returned the unopened box with the original…
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Trying to complain to Argos but only have transaction id (not order no)
I am trying to contact Argos regarding a £220 pair of Technics earphones which have become faulty just over a year after I bought them (1 year + 9 days). I am overseas at the moment (for the next week), so telephoning them is not the easiest option. I have tried using their FB/X/Chat channels, but they are all bots and are…
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Want to cancel job - tradesman says he has bought materials
I was quoted for a job a month ago. I was hoping for work to be completed mid September but he said he’s running 2 weeks behind. I then this week asked about changing the scope of work and what the change in price would be. He said a reduction of £150 when another tradesman advised £500. Anyway I said I can’t make up my…
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Selling on Viagogo help
Essentially I've messed up. I excitedly bought two tickets off someone on Facebook for above face value. I used goods and services PayPal so if she didn't send the tickets when they are available for transfer I could get a refund. Anyway, I then told my girlfriend about the tickets who went crazy as we're due to give birth…
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Specavers hearing aids - Is this anti-competitive behaviour?
OK. I've been very happy with Specsavers for many years. but after my mother died I'm not so sure. Despite her poor hearing, my mother never took to the expensive (£1300) hearing aids we purchased from Specsavers. After her death I asked Specsavers if they could re-program the hearing aids so that I could get some value…
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Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee
We spent a considerable amount of money on a supposedly UV resistant Moda Furnishings rattan style 8 seat table & chairs in November 2021. Last Summer we noticed a couple of rattan strips had broken, this Summer (2025) there are multiple strips broken on both the table and the Lazy Suzan. My guess is that the glass…
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Being refused a return for an item an item for something I bought online
I am being denied the right to return an item I bought online. I’m sure I have 14 days to cancel. I bought a DJ controller online brand new. I played it when it arrived but I didn’t like it so I asked the store if I could swap for a different one. They agreed. While it was in transit back to them (which cost me £45 to send…
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Need to return a faulty item.
My wife and I bought a freesat from Currys. Set it up and seemed fine but after 2 or 3 hours the sound went off. We had to unplug it and turn it on again but after a few hours the sound went off again. We also found we could not record a programme and watch another live channel. On the box it said you could record up to 4…
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Broadband provider not honouring discounted rate
I've been battling over several phonecalls for over a month now with an unnamed broadband company (Sky) and am seeking advice on my next steps. On Monday 11/08/25 I was quoted £32pm for 500mb fibre broadband and £36pm if I was to take out the TV and Broadband bundle (deal at the time, believe it is no longer available). I…
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Parcel left in the rain by postman, and ruined
I recently ordered a book from an online bookshop run by a national newspaper. This book, worth some £20 was delivered yesterday, while my house was empty for the weekend. The delivery was through the 'Royal Mail Tracked 48' service. I was made aware of this by email but assumed the postman had delivered it through the…
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Item sent and charged for after being cancelled
I recently made an online purchase and mistakenly it used a saved address that was an old address. I realised within minutes and contacted the company an they told me they had cancelled the order. I later got an email saying part of my order had been shipped. Confused I contacted the company to find out what was going on…
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Concert tickets
Hi Im looking for advice on a current situation im dealing with I purchased concert tickets for a Christmas present in December through viagogo and paid through PayPal. Paid and didn't think much of it until 2 weeks later I went to check and print the confirmation email and realised I didn't have one. Got in touch with the…
