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Cinch’s MOT Error Has Cost Me £1,000 – What Are My Rights?
I need advice on my rights because Cinch has seriously messed up, and I’m about £1,000 thanks to their error. Last year, I bought a car from Cinch, thinking their “faff-free” promise was legit. Turns out, the faff kicks in AFTER the sale. I’m now selling the car, and Webuyanycar flagged a mileage discrepancy on the MOT…
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CURRYS insurance
I bought a TV and 13 years later I received a letter about the insurance cover (I had no idea) I had taken out at purchase. £10 a month. I wrote back and requested proof of the communications they had sent and to what address, telling me about this cover. I asked for proof of payments and any changes. I asked why they…
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LAPTOP currys
This is reference to a new laptop I bought a few years ago from Currys. It was always going slow and causing issues. It was for the kids to do their homework and was only used for that. We looked after it - it was kept safely on a desk and stayed there. It went back a dozen times to currys, and only when the MANUFACTURERS…
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Fit for Purpose
I have a Beko Washer/Dryer, bought in John Lewis and the dryer broke last April. This was fixed under the 2 year warranty but the dryer has broken again. But the 2 year warranty ran out in October (wouldn't you know it). Beko say that their repair was only guaranteed for 3 months. Question therefore is whether the…
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John Lewis Charlotte Sofa - poor quality and no win situation to rectify
After a series of telephone calls to JL regarding 6 week old sagging leather sofas we have been told to either put up or return! To return leaves me with no sofas for 10-15 weeks an inconvenience to me the customer or put up with a sofa which does not hold its form, has insufficient and sub standard filling which fails to…
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Ordering items from China
Good morning I recently bought some items from a website that I didn't realise was based in China. This package never arrived. I've looked at reviews on trip advisor and they're very poor. I've asked them to process a refund but they've said they can only do it once an item has been sent back to them but have offered to…
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15year old ordered online and they won’t refund
My son is 15 and ordered a tracksuit from an American company which came to £138 - he hasn’t ordered online before so I wasn’t best pleased when he did this and asked him to request a refund. The company are in the US and have refused a refund stating that it is against their policy. They have basically said we can contact…
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Uber won't close my account over "debt"
Hi all, Uber are really getting on my nerves over this. So essentially, I had an Uber Eats delivery back on the 16th April 2023 for £16.24 (after discount). As per 50% of the time the person that delivers the food is neither the person they say it'll be or in the vehicle they say. It might just be me, but it annoys me…
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Car bought from BIG MOTORING WORLD Sheffield incurs £8500 repair charges within 3 months.
I bought my car 26th August 2024 with big motoring world, an Audi Etron 2021, I also went with an additional 12 month extended warranty with Big Warranty Assist. Everything fine until 18th Nov when a red light came on the dash with an electrical fault to stop the car. I rang the warranty who said I needed to take it to a…
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Faulty ebike - time to repair by Tredz
My electric mountain bike developed a fault the day before the six month mark of me receiving it. I reported it immediately (or as immediate as possible after having to make the ten mile journey home without power...) and dropped it off with them two days later. I was told it could take up to four weeks to fix, but it's…
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Lost package - NO COMPENSATION
Hi there, I sent a small package from Falkirk to Central Glasgow via Packlink Unfrotunately the delivery was to an address on the 9th foor of a multi-storey tower block - It would appear the driver decided it was too much hassle to deliver so stated he could not find the address !!! Before I could make arrangements for the…
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Zara refunding to gift card, not credit card (original payment method)
I ordered £1,400 of clothes from Zara in September but only want to keep £100 of them, it was a holiday panic buy. Zara have received my return but keep refunding me with gift cards instead of the original payment method which was credit card. So I am missing £1,300. I am finding it SO hard to get a conversation out of…
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How to take on Currys?
I placed two orders with Currys on Black Friday using Currys gift cards which were acquired via a Blue Light Card voucher scheme (hence no s.75 protection). I received order confirmation emails and order numbers. The following morning they were both cancelled stating that I’d failed to make payment on the link they sent…
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EV Car Issue
Apologies for the length of this one but I have attempted to
make it shorter for ease of reading. Around 6 weeks ago we purchased an Electric Vehicle from a
car dealership around 180 miles away. The car was delivered, and everything
seemed ok. However, one week after driving the car displayed a suspension
failure warning a…
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Missing deliveries from US retailer - UK consumer rights..?
A little while back I had a parcel from Crocs go missing, I contacted them and then realised (from the language used) that their customer service centre must be in the US. They were very disinterested and just told me that it's not their responsibility to make sure the parcel reaches me, but I would have to take it up with…
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Being charged / invoiced more after paying for the service on the day
We took our cat to the vets. They arranged a scan, which happened the following Monday and we paid our bill as we left. In our mind, we were simply now awaiting the scan results. Two weeks later we have received an invoice. A line-item has been added concerning the scan (the referral), dated the day after the scan…
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Amazon emptied my inactive account
4 yrs ago I redeemed 1 US giftcard via my email & ended up with a US account as well as my UK Amazon account 😳 I then redeemed 2 more US ones which again went into US account not my UK one 🙄 I carried on using my UK account hoping to find something I could purchase from US with these $, for 4 yrs the money has sat there in…
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Concern about Amazon delivery
I ordered a fairly expensive watch from Amazon and the order information said "requires signature" well that was OK I would be home all next day. Next day, knock on the door, by the time I get there the parcel has been left on the step and the driver is just getting back into his van. What concerns me is that when I looked…
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Rights With Works Already Completed
Hi All, We have had a leak in our roof for a couple of years now, and only just this year gotten around to getting it fixed. We had a bucket up in our eaves (on second floor) to catch a leak we had, but we noticed in two rooms (our bathroom and spare bedroom) on our first floor had a leak coming through the ceiling. We are…
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HoF refusing return.
Hi all. I'll try and keep this short. I ordered a jumper from Cruise. It arrived and was too small so I ordered a medium on a separate order and figured I could return the other for a refund. I returned the small and received an email saying that they wouldn't issue a refund. There was no particular reason given for the…
