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Contractor caused damage to property
I had a contractor delivery and fit an appliance. During the visit they damaged the front door (which we only discovered reviewing CCTV). The company agreed to a repair we advised might not work due to the nature of the damage. It didn’t work so they agreed a replacement, which we organised. It went quiet after we sent the…
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British Gas Homecare Plan cancellation
My recently widowed 86 year old mum has had to get a new boiler. She has a BG homecare plan but the price they wanted for new boiler was obscene! She picked a good company and has had one fitted for a few thousand less but BG wants to charge her £154 to cancel the plan. She asked what if she cancels the payments and was…
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Non refundable tickets rights - event cancelled
I purchased a family lot of tickets for an outdoor event. This has now been cancelled due to the weather. The terms and conditions states non refundable. Am i entitled to my money back, or can they just keep it like that? I purchased directly from their website. This is what they state: Tickets are non-refundable and are…
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How to get an independent report
Hello all. July 2023 I bought an 8ft pre lit arch from Argos. I used it in winter of 2023 and within 4 weeks of it being up, it developed a fault, one of the poles bent meaning the arch was unstable. I contacted the manufacturer to say could I have a spare pole, they said no I needed to take it back for a refund. Only I…
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Car crashed into my parked car. What are my rights re taxis and inconvenience
Hello, A car registered to a rental company crashed into a bus, a few other cars and my parked car. Luckily no one was in my car! Admiral collected our car for repair, and we went to collect the courtesy car. A few days later Admiral told us it would be written off, and we needed to return the rental. They said they'd give…
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UK online seller did not refund original postage costs for incorrect size item
My wife ordered an item of clothing online from La Redoute in a size medium. They delivered an item with a size small label. Unsurprisingly it does not fit her. She raised a refund request, clearly stating that she wanted a full refund including the £3.99 original postage cost as the fault lay with La Redoute. La Redoute…
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Potentially mis-sold a vehicle
Hi folks, looking for some advice around a vehicle my dad purchased earlier this year. He retired in the summer and bought a Mercedes Vito minibus with the intention of doing airport/golf runs etc to keep himself busy however he never actually bothered and just used the minibus as his transport for day to day. He has now…
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Citroen c4 catastrophic engine failure
Last Sunday our 68 plate car broke down. Turned out to be catastrophic engine failure. We are paying monthly pcp payments for it, which are supposed to finish in may. I’ve no idea what to do or where to go. Surely a car this age shouldn’t have this? I’ve phoned there garage I bought it from (well known car dealership) and…
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Returning pre-ordered games
Hi. We pre-ordered a new microsoft/xbox game a month before its release date. We downloaded it the day it was released but it did not work on my computer, despite my computer exceeding the minimum requirements. We applied for a refund 8 days after downloading it, however our refund had been denied because it was over the…
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Conned by builder and supplier
We made the mistake of choosing the wrong builder. A colleague’s husband who needed work. After four months of problems and thousands of pounds wasted, he has gone. Rather than asking him to repair the damage, we are left with a half finished project and the wrong front door ordered and delivered by his trusted…
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Used Car Issue
Hi, I would appreciate advice if anyone is able to offer some thanks ... I bought a used car (2010 reg) from a trade seller 9 months ago. I paid both the deposit and balance on the same credit card. A circular pattern of rust that was covered over at the time around the fuel inlet became visible a few months after buying.…
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Kitchen issues
We ordered our kitchen from IKEA using the in-store planner service. When we came to fit it we realized he had ordered the wrong coloured drawers. There are 9 drawers. Ikea are out of stock of the drawers and can't advise if they will ever be in stock again. What should we do here? We've fitted the entire kitchen including…
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Kitchen refund/compensation
Trying to keep this concise... We bought a new kitchen. We planned it in January in-store, which was a great process. Payment was awful. They insist on online payment and sent us links, which we paid, but then deluged us in 18 more links. We talked to them and they said it was an error - but then as the 18 extras were not…
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Tefal Ingenio - Sauce pan handle issue
Hello, In Jan 2023, I bought from a local Tefal store a new set of "Ingenio saucepans". They come with a detachable handle for easy storage as without the handle the pans neatly stack within each other. The handle has a release button which when depressed allows this disconnection from the saucepan and it came with a 10…
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Motorcycle dealers going insolvent - what rights do customers have?
Here in Devon, three main motorcycle dealers have gone insolvent as part of the Marsh group. Triumph, Harley Davidson & Yamama motorcycle owners are left high and dry with warranties, service plans and specialist support all gone for their bikes. Me included (hence the post!) I thought I was doing the 'right thing' buying…
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Kitchen consumer rights help
Hi We bought a kitchen from a local bathroom and kitchen place that has several shops in the NE. At the point of purchase I was pursuaded to use their kitchen fitters, although we already had a builder and a joiner onsite building our extension, as it would be more secure for them to do the whole job. The fitter came out…
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Phone contract provider obligation
Hi, I have a business mobile contract and was offered upgraded terms within contract which I signed up to. Roll on 15 months, the new contract has still not started, no phones, no SIMs, no bills and no payments. I am now out of the original contract so would like to move company, but I am told that I within the term of the…
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Unable to use Ticketmaster ticket - no refund given.
I travelled down to Manchester to see Fatboy Slim at the Warehosue project. I was about to buy my own ticket through Ticketmaster when someone in our group said they were dropping out so I agreed to buy their ticket off them. The person who bought all of the tickets then said he would transfer it to my ticketmaster…
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Lookiero being weird about refund
My wife bought five items from Lookiero. In accordance with their returns policy she decided none of them were right and sent them all back. The company emailed her to say she only sent four items and would charge her for the fifth. She definitely returned all five items and we do not have the fifth item they are…
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deposit issue
we paid a deposit to a local blind company to have our blinds fitted and we paid the deposit (50%) in good faith that they would deliver and fit on the date agreed. they then contacted us to say they had not arrived and couldnt fit that day (on the agreed date I should add) we then tried to cancel as we felt they hadn't…
