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Back to base warranty on used car
I bought a used car from a dealer who sell vehicles with styling modifications (spoilers, splitters etc) - I drove 100+ miles to pick up the vehicle. The dealer offers a 12 month back to base warranty for all of the external kit they fit to the car. I’ve had the car around 6 months now and the spoiler has begun to come…
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Right to have a replacement
I recently bought an Apple iPhone from a very large provider - not Apple direct. Within 12 weeks the phone is doing all sorts of odd things - changing ring tones randomly, constantly freezing and this is getting worse to the point I can’t even shut down the phone. The provider of the phone has dictated I have this repaired…
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Can an insolvent company be dormant?
Looking for some advice please. We purchased some goods from a company (and never received them). The company has now ceased trading but is still active on companies house. We have gone through all the usual methods of requesting our money back with no success. We have now been informed that because the company can’t…
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Kitchen Knives 25yr Guarantee
Bought a set of good Richardson Sheffield knives which came with 25 yr guarantee dropped one of the knives today on a tile floor and the tip of it snapped/broke off, will it be covered or would that be classed as outside of the t&c
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Expensive Jacket from Outlet Store - Faulty
Hello All, Would like to engage on your expert views. I purchased a jacket from an outlet 2 weeks ago, however I have discovered the threading coming loose at the cuffs and on one cuff the lining has now come loose so there is a hole. The T+Cs for the outlet purchase is only exchanges or credit notes for returns within 20…
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Moss Bros declining to accept returned suit jacket
Hello. i was hoping someone could advise me on my options on how to take this matter forward. The circumstances of what’s happened is below. 10/04/2024 - Moss Bros delivery received. Suit jacket and suit trousers. Jacket £152.10 Trousers £81.00 I have opened the parcel. Tried on both items, but was not happy with them as I…
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Restock charge when sending back item
I have just had a new bathroom fitted, we do not need the tap that we originally bought. I have spoke to the shop and they said there will be a £25 restocking penalty to send it back. Is there anyway I can send it back without having to pay the penalty. Could I send it back to the stockist without going through the shop…
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CANCELLING TELEGRAPH SUBSCRIPTION
I signed up (naively possibly) for a cheap 3-month digital subscription to the Telegraph. Just wanted to to read more from 'the other side' - Im a Green supporter. Anyway its now time to cancel as they will start charging full price. I assumed it would be like other digital subs and would be able to cancel online…
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No win No Fee - Medical Costs - .
My neighbour took a fall due to a wet floor in a shop fracturing a bone , he spoke to me and asked if I would help go through a no win no fee solicitor ( I regret saying yes now) After resting for a few months he was sent to a specialist through the solicitor who said on the report that the issue should resolve within 12…
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Tesco insurance- rip off
Yesterday I called Tesco insurance to cancel my policy after selling my car. They said that would cost £39. I only have one more direct debit payment of £23.50 before my renewal. I said I won t cancel then and just pay the £23.50 direct debit. They said I can’t do that and would need to pay £39 cancellation fee. I hung up…
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Amazon vs manufacturer warranty..
Hi i I bought a wifi mesh router from Amazon and it has failed after 34 months. The manufacturer offers a warranty of 36 months but Amazon are only offering a 24 month warranty and as I am outside of that period, will not offer replacement or refund, suggesting I deal with the manufacturer directly. The manufacturer (Asus)…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
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Cosmetic (?) Defects discovered after purchase
Dear All, I would really appreciate some sound advice on my Consumer Rights in relation to a vehicle I purchased at the beginning of March, from a used car dealer. A couple of weeks after the purchase, I noticed that there is some substantial damage to the underside of the passenger side sill, as though the car has been…
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Used car from dealer issues
My son purchased a £5000 car 5 weeks ago from a used car dealer. It came with 3 month warranty. Paid part finance part debit card. Yesterday when driving it broke down, steam coming from the engine. He paid to get it recovered as he has no breakdown cover. He thought his insurance covered breakdown. Bloomin kids . The fee…
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Amazon help please!
So, my 16 year old son ordered a new phone from Amazon, nothing expensive just a £100 budget one. Ordered through Prime so should have been delivered the next day but didn't actually turn up until a day later. He wasn't at home that day but had given his mum the code to accept the parcel. She then dropped the parcel to him…
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Cancelling the Times subscription help needed
Hello, I signed up for a free trial to the Times subscription. A week before the first payment was due I tried to cancel but there was no option to cancel in the account part of the website. I googled how to cancel and the answer came up with an email or phone number to use. I sent a cancellation email request. I then…
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Bank have gone back on chargeback
Hi everyone I'm at my wits end and would highly appreciate some advice if possible. I bought a car back in November 2023 from an independent garage and had serious problems almost immediately. Two separate mechanics inspected it for me shortly after the "check engine" light came on, 3 days after I bought the car. Both said…
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Pharmacy First hey fever tablets not received, refusing redelivery or refund
Context: * I ordered some hey fever tables on 10/04/2024 using a link from MSE with a debit card. * As the package had not been received, I contacted for an update on 21/04 and was told it was marked delivered by Royal Mail on 15/04 and was told to check with my household and neighbours. * I was in all day on the 15th and…
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Full Refund Inc. Shipping On Out of Stock Item?
Hi, I recently bought a couple of items online. I was emailed by the company to say one of the items was out of stock and I could either order an alternative or have a refund. I requested a refund and received one but not for the full amount including shipping, just for the cost of the item. The online store sells items…
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Guarantee Term
I'm getting some quotes for some fitted blinds and one of the companies we have a quote from is only offering a guarantee for the blinds for six months. This sounds like they don't have much confidence in their product but I thought that the minimum period was 12 months. Is this six month guarantee legal?