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John Lewis Instore Exchange with no receipt
Hey, It seems like it's 100% against their policy. But I thought I would ask. Valentine's gift, a top but it's the wrong size. The item is unopened, fully sealed, - never tried on, as it's the wrong size obviously. If I wanted it exchanged for the correct size. So not looking for a refund, or gift voucher. Would they do…
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Amazon delivery charges
Hi Has anyone had an issue with Amazon delivery charges? I am a prime customer (my oh pays and I'm on household) and have been for years and years. I recently noticed that I've been getting charged delivery on some deliveries and this has, from what I can gather, been going on for some time. I appreciate that not…
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Faulty item bought in a bundle
I bought something last year in a bundle offer for £312.50. At the time of purchase, item A cost £75 and item B cost £260. Item B developed a fault that the retailer agreed with and asked me to send it back. They didn't ask for item A which is fine and I'd like to keep that. Obviously I wasn't expecting the full £312.50 to…
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McDonald’s and the missing item
Here’s something to be aware of from McDonalds. I ordered a delivery and when it arrived it was missing one item. I rang them and they gave me a number which sorts out incomplete deliveries. 08000885663. They said it was not McDonalds policy to make any refund and that was that… Is this legal?
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Sneaky behaviour from 123reg
Hi all, I've got a couple of domain names with 123reg, one I've had for 10 years, the other probably 15 years. On the older one, I've had email forwarding set up since I got it. I have one email address fowarding to my hotmail account, the reason for this is so I can change to other email providers just by changing the…
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Green Homes Grant - Issues with Quality of Work
In 2021, we had EWI installed using a Green Homes Grant, which we could access due to our daughter being registered disabled. Based on the choices on the government website, we chose a company called SPMS Wales to complete the work - which was completely funded by the grant. The work was completed to a very poor standard…
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Can I get a full refund from JustAnswer.com? They say no :-(
Hi there, So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall…
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Snug Sofa issue
Hi. I bought a sofa directly with Snug Sofa in May 2022. I received no notification but heard last year it had gone into administration. They are however still selling Snug sofas in SCS. My sofa has developed a fault and is not yet 3yrs old and for over £1100 for a 2 seater I would expect it to last longer and I can’t find…
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Seeking Advice on Challenging a Financial Ombudsman's Decision - Smile Direct Club
I am writing to seek your advice on how best to challenge a
preliminary decision from the Financial Ombudsman Service (FOS) regarding a
complaint I made against a finance company. I believe their decision is flawed
and I would appreciate your guidance on formulating a strong response. Background: My wife underwent dental…
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boots returns
Good Afternoon Just wondered if you can help me with an issue from boots, I
sent an item back using a pre paid label that they issued through their returns
portal on their website, I returned the item, and the item has got lost in the
post, I have proof it was collected from me and shows this on royal mail
tracking but…
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Download festival and Allianz Protection not honoring their insurance.
My wife has purchased a 5 day arena access ticket and 5 day accessible camping ticket for this years Download festival, including paying for the optional cancellation insurance. She has just had an emergency MRI and the results came through and her condition hasdeteriorated quickly and probably going to need surgery on her…
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musicMagpie false advertising of delivery service
MusicMagpie advertises delivery "by 1pm next day" for orders placed by 10pm. I therefore ordered a phone on 11 Feb and paid extra for the premium delivery by 12 Feb - which would have allowed me to set up the new phone before going abroad on holiday today. At 1.13pm on 12 Feb I received an email - although the deadline had…
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Faulty wheelbarrow
Hello my husband bought a wheelbarrow for my xmas present from eBay after about 5 weeks one of the handles became loose with the weld breaking. the supplier refused to pay for the faulty part to be returned and my husband paid for a courier to return it for repair. now the supplier says that part of the handle was lost in…
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O2 warranty claim (-they agreed a replacement but have had my broken phone since 27th november!) )
My Google pixel 7 pro developed black spots on the screen. There had been no physical damage to the phone and was advised that this was likely covered under the 3 year o2 warranty (-as part of a plus plan) The o2 warranty material advises that the phone will be returned to you within 4 working days. I have quoted this…
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Stolen nectar points
Today I received an email from Nectar thanking me for spending my points 54000 in Argos. I am completely shocked and distressed about this as I had been saving these points to take my granddaughter on the Eurostar next month! I have not been able to get in touch with Nectar as their office is closes at 5.30. I sincerely…
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Fragrance Shop - empty box. Are they correct in response?
Hello everyone. i placed order with Fragrance Shop and received empty box this morning. Postman took photo and apologised as box was torn and item inside was missing. They covered it in their tape stating it happened in their care. Sent this Royal Mail photo and 2 of my own and a video to Fragrance Shop. They are saying…
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John Lewis -Wrong item delivered
I ordered a new Apple MacBook Air from John Lewis, they delivered a box of baby bottles. After several frustrating conversations telling me to contact the financial ombudsman or citizens advice I have now been told ‘The distribution team were compliant with the processes carried out and as a result a refund or replacement…
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Parcelcompare / Parcel Hero issues with recurring payment subscription
Earlier this year I booked a parcel delivery with parcelcompare.com which went fine - reasonable price and delivered parcel to parcel shop easily enough. 5 months later, parcel compare deducted from my bank account the same amount as the original payment without any communication. The 'additional charge' was deducted…
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Cooling off period
I bought a new car online, transactions were all done via email/phone calls and I didn't ever go to the dealership. Car was delivered to me. This was an off premises sale/distance sale. I want to reject the car for various reasons (however I know I don't need to give a reason in the cooling off period). I've had the car 3…
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Wren kitchens..is it fraud?
Recently we purchased a Wren kitchen and it was installed by one of their approved fitters. Later we found out that almost everything had had been installed incorrectly. The fitter was more interested in going to his next job and seemed to have several on the go at the same time. The response of Wren was to ignore us.The…
