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John Lewis installation broke my dishwasher
I recently had a much needed kitchen redone after finding an amazing ex display bargain. John Lewis delivered and fit a new washing machine (present from a family member), but broke the integrated dishwasher whilst fitting which leaked everywhere on the next run. It had been working fine beforehand. A John Lewis team were…
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Amazon charging my card for stolen item
My much-loved Kindle died, RIP, it was well used. Ordered new one from Amazon UK 31 December, delivered 3 January. Usual cardboard A4 sized envelope/package. Felt "bumpy", must be charging lead. Opened package. No Kindle, just pink plastic bottle, unlabelled, full of fluid. Online chat that day with Amazon associate, sent…
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BEAUTY BAY bots are not giving me my refund — is this even legal??
Hello. Apologies for the lengthy read, and thank you in advance for your patience! For Christmas, I got two Beauty Bay vouchers totalling £80. Dec 31: Purchased 2 items for £26.25. Jan 6: Bought 7 items for £74.05 (originally £79.30 with a discount of £5.25). Returned one unopened item for £35.00 after email approval.…
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Apple refusing app subscription refund
My daughter clicked on a free trail for an app (PicsArt) and a few days later was charged £85! She is only 17 but has ADHD and cant always read/see small print. She’s understandably upset as it took her last but of pocket money. I helped her to contact Apple on the same day the money went out to ask for a refund- it’s…
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Small claims help for property damage
We run a holiday let in beautiful Pembrokeshire. After spending all our money buying, renovating and furnishing the house, we welcomed our first paying guests in autumn 2023. In May 2024 we had our first awful guests who broke our rules, leaving their dogs in the house all day and arriving home drunk at 1am. I had a call…
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ANOTHER PC World problem
Hello... Whilst researching this forum to see if anyone else has had PC World problems, I have been shocked by how many there have been, with many having a far bigger problem than I, so I apologise to them for mentioning what is relatively trivial. I needed to purchase a windows 10 OS due to a HDD failure and needing a…
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Emergency Plumbers fix has failed
Hello, So, while drilling a hole in the wall to hang a picture I hit a cold water pipe (classic) which I really didnt expect to be there. Typically my phone reception was down all day so I got a message to partner who was at work to call a plumber. She called the first emergency plumber company she saw after internet…
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Vodafone - where do I stand when they can't connect me?
Hello, apologies for the long one, but I am not quite clear on what my right are here. I took a contract with Vodafone for fibre broadband in Nov 2024 (Full Fibre 910 Plan for 24 months). It turned out that they can't connect me right away, CityFibre engineers could not install the cable. On 20 Dec I got an email by…
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Disqualified Director
Hi, Just wondering what a disqualified Director of a ltd company is allowed to trade as? Would they be able to set up as a sole trader and use sub contractors to project manage a job? Not sure what the rules are in relation to the management of a company? Thanks
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Wedding venue next to a festival
Good morning all, I booked my wedding venue for July 2027 a few months ago. This is a luxury venue with the total wedding budget being £30k and the venue costs totalling to £15k (venue, food, and the standard 2 glasses of Prosecco and 1/2 bottle of wine per person) for 80 guests on a Saturday. I found out yesterday that…
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John Lewis vouchers expired!
Has anyone managed to get expired John Lewis vouchers re-validated. My father has given me and my partner vouchers for presents that have expired as don’t shop in John Lewis. Last time I popped in was a few years back. I didn’t realise they expired and thought as I don’t shop there I could save them up for when I needed a…
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Leila Bombay mix
* While shopping at Sainsbury's I bought a pack of Laila Bombay mix. It was something new, but I am familiar with this snack and normally buy Haldiram brand among others. This is the worst Bombay mix that I ever tasted. The contents had no resemblance the photo on the pack; it was just full of fried Gram flour paste and…
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Villa Plus refusing refund - could anyone please advise where we go next?
Sorry, this is long!! We booked a villa last September to Majorca through Villa Plus. There weren't many reviews but when we spoke to VillaPlus before travelling we were told the villa has been stayed in by many happy guests.We knew it was a traditional villa from the pictures and the garden and pool looked lovely on their…
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Lottoland withdrawls
Hi, i opend account with lottoland gambling 20/1/25 in my name but used my wifes bankcard , now they are refusing to pay me £70 winnins, at first they askd for weding certificate a but then after i sent this they needed more proof..i have sent bank statement plus morgage certificate and drivers liscence , everytime i sent…
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Should we pay?
In Saturday, whilst we were out, our neighbour called out a plumbing to unblock a drain in his front garden. He said there was sewage coming out and it needed to be done urgently. He has since posted a letter through the doors of all 3 properties claiming that each of us reimburse him for our 25% share. The compnay on the…
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Return faulty coat after 30 days
I bought a coat in Black Friday sales. Started wearing at Christmas. 2 months later the stitches have started to come out. What are my rights for returning to shop for a replacement. And what to do if they refuse
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Tado - New subscription for app
Hi all, I have been using the Tado smart heating system for a couple of years now and I find it great to be able to control the temperature of every room in my house independently. There's always been the option to sign up for a subscription service for a fee and get additional features - none of which really appealed to…
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Are car insurance company liable
Following a minor collision, my vehicle underwent repairs covered by the insurance provider. The damage was limited to a small front bumper crack and some damage to the fog and headlight assemblies. However, the repair cost was unexpectedly high, approximately £5000. The repair facility subsequently caused engine failure,…
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Tolerance of colour difference in brand new kitchen - my rights
Hi, we have a new build house and the kitchen doors do match the trim/edging. It is not even close and most people assume it is a design feature. The builder referred to the company and they've had 3 people out and have now said it is within tolerance and you may not get a perfect match. I understand that, but this is a…
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Timeshare
Hi I need advise I am trying to get rid of my timeshare. I am close to using National timeshare helpline but I am afraid of being scammed . Does anyone know if they are ok.
