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Money Claims Case Issued Against Me
Hi All, I have been issued a money claims case against me from an accident that happened on 29/05/2021. On the above date the driver was stationary at a roundabout and so was I. They began to pull off and then suddenly braked causing me to very slightly bump into the back of the persons car. Unfortunately the screw from my…
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Retailer refusing refund of goods bought online due to signs of wear
Can someone please advise me what my rights are. I ordered some shoes from Net a Porter which I returned immediately as they were too large. Net a Porter are refusing to refund me claiming the shoes have been returned worn. They have sent me photos of some tiny scuffs to the leather soles. The shoes were tried on in a…
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Retailer Website (OFFICE SHOES) Critical Issue with Address Handling.
I recently ordered a pair of shoes from Office Shoes online and experienced the following issues that led to a personal loss of over £100. I'd love any advice about the technicalities of the issue or how to resolve... Here are the facts presented simply... * My parcel was not delivered to the correct address due to what I…
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Apple refuse to refund subscriptions I didn't purchase
Can anyone advise please? This situation is starting to affect my mental health I don't know how but apparently (unconfirmed) my 7yr old appears to be clicking things somewhere, somehow. I end up with subscriptions showing on my iPhone for skins and stuff. Some of these, however have happened when my son is at school or in…
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Package stolen from entrance
Ordered something from smyths and I got a notification when I was out that it had been delivered. Arrived back and the package wasn't there. It is a block of flats and I think it was just left in the communal area. I didn't specify for it to be left in a safe place. Often couriers will leave packages there even though the…
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Current customer / New customer deals - consumer rights?
I think I heard Martin say on tonight's programme that broadband providers advertise their Black Friday deals via price comparison sites as if they did otherwise, ie. advertise on their own site, they would have to provide current customers with the same deals that they are offering to New customers. Is this correct? My…
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Double glazing contract cancellation
Good evening, My husband and I signed a contract and paid a 25% deposit to a double glazing company last Friday (8/11/24), following almost 3 hours of 'hard sell' tactics from their rep. We had asked him to quote for a replacement front door and side panel. Starting with a ludicrously high quote he then phoned his…
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Purchased cooker online, significantly not as described
Hi all looking for some advice. I purchased an expensive range cooker online which was second hand, it was delivered two days ago however the cooker delivered is certainly not the one pictured in the original listing and is significantly damaged. I contacted the seller (who is a limited company) and informed him of this,…
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Payment of court costs- what is the procedure?
I recently successfully myself in person in the small claims track. The judge struck out the claim and awarded costs against the claimant as he had been unreasonable in bringing the case. I've received the written judgement which states that the claim is struck out and £x is payable by last week, but no explanation about…
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Online Consumer Right - Training Course
Hi Everyone, So I purchased a course online for my partner to help with his work on 7th November 2024 and it started on 9th November 2024, which was supposed to be over 37 hours over the next 3 weekends. The first day of the course, only 2 hours into the Zoom training we started to have internet issues and he was…
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broken chair
new to this so here goes at the end of august I bought a new fishing chair from angling direct instore. it was fine until three weeks ago I was setting up for a days fishing when for no apparent reason the welds holding the 2 front legs on gave way. cheesed off I took it back to the store that day and was told they can't…
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Nissan diagnostic
Hi, we had car issues at the weekend on the way from Essex to Devon with an amber light and car losing power on the many long hills in Devon with storm Bertie adding to the pain! Before we set off for home we got Green flag to check it. They did a diagnostic and found 4 faults including limp mode and glow plugs. The…
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One item out of several stock - refund?
Hi, I did a search but couldn't find anything similar. I bought 3 items online from a retailer. Item 1 at £15. Item 2 at £3. Item 3 at £1. Postage was £5. 3 days later I received an email to say item 1 is out of stock so they've refunded it. They have sent items 2 and 3. However, I would have preferred a refund for all…
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Travel Lodge Rip Off
I booked a room in Cambridge for the 3rd June for £110 on the Travel Lodge website on the 28th April. I then find out that the train’s are on strike for that day. I have no other means of transport, so I cancel the booking 20minutes later. I then find out that the Tariff ( saver rate ) that I booked at, is non-refundable.…
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British Airways
Due to fly to tampa on Monday October 7th 2024 hirricane Helene was due on the Wednesday !! Tampa airport in a zone A evacuation zone mandatory BA not cancel the flight at ( lady at desk tell me the next four days are cancelled ) I had to cancel my flight got £190 from a £1045 flights fee . They refused to help me “ you…
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Airbnb cancelled my booking - not the host!
I was lucky that I checked my emails just prior to my departure on hols to Spain recently. Airbnb informed me that my booking had been cancelled. As you can imagine, I wasn't too happy with my host, but decided to book a hotel for the first few days and re-book when out there. I later received a WhatsApp from my host…
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What consumer rights do I have ??
A double glazing salesman was invited into my home to give me a quote for a new window. He measured and without giving me an estimate ask for my debit card to take a “small deposit”, after more talking and form filling he was being very persistent and when I asked him how much he had taken from my card he said £950 with…
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Dashcam legal warranty (not supplier)
Hello all I bought a dashcam (19 months ago) and it has developed a fault. They are saying that the warranty has expired and that they would replace it for $30 plus shipping. I think it should be replaced under warranty (I paid nearly £250) for the camera and I don't think that 19 months is a reasonable time for it to stop…
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White company refusing to take back faulty Christmas tree
Good evening, I've never posted on here before, but I really need some help please and I'm hoping you can all give me the insight I need to challenge The White Company. This time last year I bought a Christmas tree from them for £425. I used it for three weeks, packed it away in one of their Christmas tree storage bags and…
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John Lewis incorrect product sent
Looking for help/advice I ordered an iPhone 16 from John Lewis with next day delivery, when the parcel came the contents were not an iPhone 16 but a powerbank!!! Immediately I phoned customer services, escalated the situation to be told there’s nothing they could do. Obviously I couldn’t accept that outcome and have…
