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Storing belongings for another person
Hello, I am not sure if I have the right forum but I am hoping you will be able to help. In March 2024, one of my French colleagues had to return to France in a rush as it was the start of the pandemic. I offered to store some of her personal effect (clothes, shoes, bedding, toiletries, kitchen stuff) in my garage as she…
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Bespoke kitchen worktop not to specs
Hello, I placed an order for a custom kitchen worktop from a well known supplier about 3 weeks ago, using their online design tool. The next day, I realised I had made an error, and emailed them to correct it. The sales rep said that the design tool had been locked once I submitted it, so I could no longer edit the design,…
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Threatened with police
I made a complaint to a hairdresser I'd used for the the first time about a colouring appointment. We were unable to come to an agreeable resolution and after a reasonably short chain of correspondence, following progressively more personal and unprofessional comments by them, I have been sent back the amount they deem…
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Sky vs Apple warranty query
I purchased an Apple Watch via Sky. The watch has developed a fault of not holding a charge severely restricting use. Apple took a look, sent it away and can find nothing identifiable wrong with it. They informed that, as it was still in warranty (exp March) then Sky would replace it. Sky informed, because it is outside…
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Badly fitted floor a year on…
Had some flooring done Feb 2024. 3 weeks later there were issues, pins coming thru (LVT) they fixed the odd tile. Happened again and fixed again. Happened again this time they fixed and decided to say it is the subfloor so no cover and no more. Well obviously again we have pin issues. this i believe is due to bad fitting…
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Temu - Faulty Items?
Hi all, I bought a coat from Temu 29/09/2024, delivered a while later. The zip has completely gone on it. I am aware of Temu's reputation and you get what you pay for, I was just wondering what my rights are and whether it is worth perusing anything in terms of a refund/replacement. I am unsure on the legal statutes in…
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Free item faulty after large order Discount Dragon
Hi, my wife sometimes orders from Discount Dragon and they are usually very good with cheap offers and promotions. At Christmas they had an offer where if you made and order of at least £100 you would receive a free Armani Watch. My son really wanted a new watch so my wife made an order which was much larger than normal in…
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Return of faulty freezer
I purchased a freezer in August last year and it has stopped working. The manufacturer has confirmed that they will replace it, but have advised that they will not collect the faulty one and I will need to dispose of it myself. Is this right? thanks
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Evri refusing to deliver
my Evri courier is refusing to deliver my parcels be I pulled her about the way she was throwing my parcels about. Now after a month they are “lost” I have been in touch with Evri who say they can’t find the parcels in their depot. Not only is she refusing to deliver mine it’s any parcel coming to my address. What else can…
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Returning prom dress’s to Australia
Good day all. We have recently purchased 4 or 5 prom dresses from Australia for my daughter. None of them fit correctly and to be honest the quality is not great from the price paid. We are trying to arrange a return to them but are being met with “you can only receive store credit” and not a refund. Where do I stand with…
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Currys Trade In
Hello, Recently I purchased a new phone from Currys and took advantage of their trade in deal. They offered me £246 for my Samsung S10+. When I sent it, it was in perfect working order. They wrote back to me today, claiming that the phone has screen burn and have reviewed their offer to £50. I certainly had not noticed any…
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Booking.com room not as described (County Aparthotel, Newcastle)
We've just returned from a one-night stay at the County Aparthotel in Newcastle. We booked a Standard double room (via booking.com). When we arrived after a long day of travelling (at around 11pm) we were told that we would be checked into a "small double room". I immediately pointed out that we had booked a standard room,…
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Returning a second hand car bought at distance
I purchased a car a week ago for £7k. It was bought online from a dealer 4 hours away and the car was delivered at my cost without me seeing the car in person first. Before anyone comments I will never do this again and totally realise in hindsight that this was a bad idea! I discovered 2 issues with it on the day I bought…
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Refunds issued as gift cards but won credit card dispute
Hi, I have looked for a similar post but have been unable to find one. I had returned some items to a company and they had issued gift cards as refunds. After months of back and forth, terrible customer service and endless repetition on my part I was able to obtain a partial refund back to my credit card but they refused…
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Any recourse if lack of refund before chargeback timeframe expired?
Apologies, this is a bit of a saga so I will try and condense as much as possible. I bought some products online from Furnwise (based in the Netherlands) in July. Delivery end August, requested return/refund mid September. After many exchanges, chasing no response, requests for duplicate information, wrong refund forms…
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ASDDA REWARD POT
Hi i have had Asda rewards app for over 2 years and never had an issue. Recently when i opened the app to scan, it requested i sign in, bit strange i was in a hurry so i attempted too, but without any luck. Once home i the app was saying my mobile number was already registered to an account, i then realised this was…
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Royal Mail + 10 days wait time
I recently bought something online and it was dispatched on Monday using Tracked 24. However the only update to the parcels tracking so far has been the normal tracking number generation and the parcel has never been accepted into the royal mail network and it says the sender is dispatching the item. The parcel is clearly…
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Going round in circles over a defective car tyre
I live in Fife, Scotland, and took delivery of a new Hyundai from a garage in Stoke-on-Trent on a PCH deal on 9/12/24. When it came off the back of the transporter it had
11 miles on the clock. I signed for the car as being free of damage, as the brand-new tyres (Michelin Premacy 4 235/50 R19) looked absolutely fine –…
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Distance Selling Regs (yup, that old chestnut!)
Two queries about a phone I bought online but wasn't what I hoped for (not wrongly described just...) 1) Does the refund have to be the same as payment method or can it be store voucher? 2) The 14 day notification window - is delivery date day 1? IE if it was delivered on the 1st the window would close on 14th. To my mind…
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Train delays caused missed appointment
Hi, I was due to attend a private medical appointment but due to delays on the train I could not make it on time so it was cancelled and I still have to pay the late charge for the appointment (which is a bit less than the full cost). I am wondering what my rights are on this or if there is anything that can be done to…
