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British Airways
Due to fly to tampa on Monday October 7th 2024 hirricane Helene was due on the Wednesday !! Tampa airport in a zone A evacuation zone mandatory BA not cancel the flight at ( lady at desk tell me the next four days are cancelled ) I had to cancel my flight got £190 from a £1045 flights fee . They refused to help me “ you…
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Airbnb cancelled my booking - not the host!
I was lucky that I checked my emails just prior to my departure on hols to Spain recently. Airbnb informed me that my booking had been cancelled. As you can imagine, I wasn't too happy with my host, but decided to book a hotel for the first few days and re-book when out there. I later received a WhatsApp from my host…
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What consumer rights do I have ??
A double glazing salesman was invited into my home to give me a quote for a new window. He measured and without giving me an estimate ask for my debit card to take a “small deposit”, after more talking and form filling he was being very persistent and when I asked him how much he had taken from my card he said £950 with…
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Dashcam legal warranty (not supplier)
Hello all I bought a dashcam (19 months ago) and it has developed a fault. They are saying that the warranty has expired and that they would replace it for $30 plus shipping. I think it should be replaced under warranty (I paid nearly £250) for the camera and I don't think that 19 months is a reasonable time for it to stop…
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White company refusing to take back faulty Christmas tree
Good evening, I've never posted on here before, but I really need some help please and I'm hoping you can all give me the insight I need to challenge The White Company. This time last year I bought a Christmas tree from them for £425. I used it for three weeks, packed it away in one of their Christmas tree storage bags and…
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John Lewis incorrect product sent
Looking for help/advice I ordered an iPhone 16 from John Lewis with next day delivery, when the parcel came the contents were not an iPhone 16 but a powerbank!!! Immediately I phoned customer services, escalated the situation to be told there’s nothing they could do. Obviously I couldn’t accept that outcome and have…
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Debt Charity Took Payment But Showing Wrong Account Ref
Hello, I had a Notice of Enforcement from Equita on behalf of Notts City Council. (I got a parking ticket and, because my brain isn't great at these things, forgot about it to the point where this landed.) The notice was for £160. I called them to arrange a payment plan and Equita said they could only do a plan for 2 x £80…
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Deliveroo Money Scam no response from Deliveroo
I received no response can you help Hello CEO I would like communication from you not customer services or any escalation team as Deliveroo is your vision. I want to complain about the terrible service I have received from your Deliveroo company in the UK. Many times in London where I live I have ordered food from your…
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Bensons for beds complete failures to a disabled customer- where can I go from here?
Hello everyone, I cannot deal with this on my own anymore and need to share it and ask for advice please. Please keep your suggestions clear if possible, I have autism and would greatly appreciate easy to follow steps. Many thanks. I ordered a sleep wave adjustable bed from Bensons on the 19/09/24, it was due to be…
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guarantee
HI i purchased a divan base mattress and headboard total sale £2619 from Bensons the divan is broken i have contacted bensons under the 5 year guarantee they have responded to say that the divan is no longer manufactured and as they cant colour match they will give me a credit of £85 they say that has the divan base was…
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Faulty windows company in administration where do i turn please
Hello, In March 2022 we had two windows installed, flush fit units with tinted glass - so expensive. Within months we noticed wind screaming through them and mould in the gaps. The company who installed them had now ceased trading. We have the manufacturer guarantee paperwork, we contacted them, they sent an engineer out,…
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UK model agency
Hello! I recently signed for UK model and paid 50 pounds. Just a few minutes ago. And now when I studied it's reviews . I want my money back. I booked a shoot on Sunday 1 December. And today is mo day. Can I get it back without appearing on shoot. Can you please guide me. Like If I told them before 3 working days.
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Received a letter from BW Legal for a 15 year old British Gas "debt"
Hello, I received a letter of the weekend from BW Legal claiming I owe British Gas £127.49 for an address I lived a around 15 years ago. The said they've previously contacted me but have had no response and are saying that unless I pay the outstanding by 21st November then they'll take me County Court. They haven't…
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Just Eat - Refusing refund - What course of action can I take?
We ordered items from Asda, via Just-Eat. The first delivery was marked as delivered. It wasn't delivered to us. All address details are 100% correct. Our house is not hard to find, the number can clearly be seen from the main road. We tried to contact Just Eat but there was no live chat available at the time. We had to…
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Why is it so difficult to get things put right in the on-line world?
Why is it so difficult to get things put right these days since it it is almost impossible to speak to a real person! Two weeks ago, I ordered some new telephones from EE, paid using Paypal. Everything went though OK - except there was an error in the delivery postcode -it simply had *G8 instead of *G18 which is a location…
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Amazon Complaints Procedure
Do Amazon have an official complaints procedure? On 12 October I ordered two mattresses from Amazon. Not that it makes any difference but just FYI I ordered then because we had bunk beds that were supposed to split into 2 single beds. When the mattresses arrived, it was obvious that the bunks were not true single size and…
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Nike - don't know what to do next
Hi, Thanks in advance for reading this, I am at a loss as to what to do next as I am going in circles. I had a large order from Nike back in May of this year for my children. It was paid for with Klarna and all returned in 3 parcels through Inpost. Nike are claiming to have only received one of the three parcels and…
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Ripped off by a plumber
Is there a way to find a proper plumber who is registered with a governing body? A plumber did offer to do some work for me to stop a leak, It was a bad leak and the kitchen was flooded. He failed to identify where the leak was coming from but still charged a £20 call out fee. I found out where the pipes were leaking and…
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Rights of consumer
Hi, We had a new L shaped patio laid down last week and within few days we understood that the water is clogging at various locations causing a water puddle and we found that ACO drains were not set hence this issue. Also the colour of the new slabs are not matching the rest of the patio.We informed the landscaper during…
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Legal Advice for Student Loan payment
Hi, Following the recent reports about overpayments of student loans, I do have a situation I would like some advice and support with. I was at University from 1996-1998. and as you can expect I had student loans during this time. After leaving University in my second year into my three year degree, as I was offered a full…
