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Vehicle distance sale rule
After some advice, please. Purchased a vehicle from a dealer on 30/03/2024, the vehicle was listed on Auto Trader and their website. Agreed a deal with my part exchange and to have the vehicle delivered all via email - deposit paid over the phone balance to be paid on delivery. The vehicle in question has a rattle coming…
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Section 75 - advice needed for house build
Hello MoneySavingExperts! I am currently deep in a very fortunate and very stressful project to self build a new family home. Before you ask, the answers to all of your grand design bingo questions are "yes". My wife is pregnant. The build has been delayed until after baby is due. We have fallen out with one contractor.…
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What’s my chances?
Our hoover washing machine was purchased eighteen months ago from curry’s, unfortunately it’s starting to leak and making a loud rattling noise. Do we have any repair rights either with curry’s or hoover. Unlike me I don’t think I activated the 10 year guarantee. I did phone an independent repair guy and he informed me…
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B&Q Damaged Goods
I received a delivery of flat packed bedroom units from B&Q about 6 weeks ago. On opening the boxes several parts of the units had damages. It was obvious that the damage was caused during manufacture not during transport. I contacted B&Q the same day & sent them pictures of the damages. Despite several emails & several…
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chair different to expected
someone i know bought a recliner chair from a shop that didnt have one to try out but had the sofa to check for comfort but when the recliner was delivered it was uncomfortable with wooden slats, is there any comeback for a refund?
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Music Magpie - unfortunately, this order has been confirmed as fraud
Evening all, I am after some advice please. I sold my wife's Samsung Galaxy S20 5G to Music Magpie but they are refusing to pay me now. I sent the phone off and used the QR code they provided, a week passed and I heard nothing so I chased. They come back to say they have not received the item and to provide the tracking…
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Taking Ltd Company to court
Currently in the process of taking a Ltd. company to court The company currently has over 20 vehicles for sale with an average value of £10,000Can they close the company and transfer the vehicles to a new company, can anything be done to prevent this. I currently have the company monitored va Companies House for any change…
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Consumer rights - trying to return a rug
Hi, We bought a large rug from an online seller recently but the colours were stronger than the pictures showed and it didn't fit our room. There was a promise that we could return the rug if it wasn't suitable so we started the process. The rug cost just under £500 and they provided a label for the return that would…
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Refund or replacement
I have a branded nailgun which is 11 months old purchased from.Amazon , yesterday it decided to fail it apparently has a 3 year warrenty .However, when another tool failed after only a few months I was offered a full refund. The problem I had was because the power tool is part of a specific set 1 battery fits all I have to…
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Mum's receiving somebody else's mail - possible identity fraud
My elderly mother has started receiving letters addressed to somebody else - "Mr Smith". She has never heard of Mr Smith and has lived in her house for over 25 years - nothing has ever come for him prior to six months ago. There have been three letters from Barclaycard complaining about missed payments on his (substantial)…
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Faulty Car Purchased Feb 2022, What Are My Rights?
I purchased a Ford Kugu from a Ford Dealership last February. In June (4 months after purchase), the engine warning light came on, and I could not drive the car. I took the car back to the dealership where I purchased the vehicle, and they said there was a misfire in a couple of cylinders, put it down to a wiring fault,…
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Trying to return faulty headset
I purchased a wireless Sony headset from the EE Store (had a discount code that I could use!). The headset is faulty, in the sense it randomly disconnects for no reason - it seems to be a well documented issue when researching online forums. The item was purchased and I receive delivery on the 8th April - so within my 14…
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Faulty cooker hood
We purchased a Russell Hobbs extractor cooker hood from Curry’s at the end of February. We paid £155 to have it installed by an electrician. It worked successfully for 2 minutes and then the fan died. The lights and display console work but the fan doesn’t. We approached Currys who agreed to collect this appliance and…
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Repeatedly sent damaged goods by the Bath Store and possible compensation
Hi, I ordered a new bathroom suite from the Bath Store at Homebase in Ruislip, London in December 2023. It was due to be delivered by 15th February but was then delayed until 5th March. The late delivery meant that the plumber I arranged to install it had to be delayed until April 4th. During that time the suite was left…
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2014 Citroen DS3 1.2 puretech Engine Fault on day of collection - advice needed
Hi, I'm looking for advice. I bought a car from a trader and on the day of collection (Saturday), but after log book had been transferred and balance paid, just as I was about to drive the car away, it came up with an 'engine fault'. It never left the traders forecourt. I told him I wanted a refund on the car as it…
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Partial refund on accommodation - sense check on amount to ask for
I had booked a self-catering apartment for a city break in the UK for 2 nights. Half way through the plumbing failed (with hindsight it was making some strange noises before), long story short - sewage was coming out of the shower rendering the one and only bathroom and W/C unusable. The owner required a lot of prompting…
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Rights after paying car deposit/reserve
I have been looking for a used car and took a particular car for a test drive. I really liked the car, but needed to have a think before buying. I asked if I could put a reserve down so others couldn’t buy it while I considered my options. I paid £100 and the receipt said “hold for 2 weeks”. Since then, I have done a lot…
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Natwest Fraud
I've recently been a victim of fraud via the Emergency Cash function, that Natwest offers. I have been refunded the money taken and a very small amount as compensation, but I'm wondering if I need to take this further with the Ombudsman. I was told by my bank that 3 failed attempts, prior to the successful one, were made…
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Rights regarding damaged goods after 30 days
I bought a laptop from Laptops Direct and due to circumstances beyond my control I did not open it within the 30 days. I then discovered the screen was cracked. They have tried to tell me because it is damage rather than a fault I do not have a right to a repair or replacement as I did not report it within 30 days. Can…
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Question re credit card chargeback re non delivery of goods
Dear All, Not posted a query before, hope I am in the correct place! I ordered goods mid Feb 2024 from UK website, paying by credit card. I was given an ‘estimated’ delivery date on purchase for approx for 11 days later, with a tracking number. I kept checking the tracking, the goods were apparently in a warehouse in…