Consumer rights

Hi where do i stand on this. Sold as seen and my fault or can the car be returned? It is missing a parking and media feature that was advertised The advert was on auto trader prepopulated When i collected and mentioned the parking feature, having noticed when driving feature, I asked them and they said sometimes the advert…

Hello All - I ordered online some picket fencing panels which were to a specific size, hit and miss fence style for privacy, with an adjustment to fit into concrete posts rather than usual wooden posts. The fence, when delivered, was single sided picket fence, so gaps between palisades. It is not hit and miss. It also has…

Hi all, first time posting on here. I'm looking for some advice regarding my DFS sofa. I purchased a recliner back 2 years ago and I've had nothing but problems with the one seat. They've been out twice to try and fix it and now they've come out again and they've decided they need to order a new part the actual reclining…

If there is a better group to put this then please move it. Back in march I was in hospital recovering and another patient told me that I could pay for the train service using the trainline app. I downloaded it and I had to enter my bank details. I am taken to a page that tells me that they need to verify my bank details…

Hi. there are 9 of us taking TUI to the small claims court. We have been through mediation which failed. After 3.5 years we are going to court. The claim form we registered at court has all 9 names on. My Dad is the first but he is 79 and all of us have signed a document to say we allow my Husband to be the main liaison…

onecom want to charge me £15 for not setting up a direct debit by 3rd of october and £25 in jan if not set up this cant be right surely

Hi all, I’m after some advice about how long I should realistically wait for a tradesman to finish a job, and whether I should be concerned about payment requests before completion. Background: * Agreed price: £617 to fit 5.5 square meters of parquet LVT * £417 paid upfront for materials * £200 to be paid on completion *…

Hi all, I’d really appreciate some advice as I’m hitting a brick wall. Back in July, I discovered someone had used my personal details (name, address) to take out a £400 Klarna Pay Later in 30 days agreement with Argos. I already have a Klarna account which I use and have never missed a payment. Someone had used a fake…

I ordered a phone through mobiles.co.uk on a 24 month deal in December 2023. Vodafone have extended my contract to July 2026 without my consent, and have refused to amend the contract date to December 2025. I have also spoken to mobiles.co.uk and Carphone Warehouse (who are linked to mobiles.co.uk according to Vodafone) as…

Hello, I unfortunately bought an electric fire for a media wall that was being built. I went into a showroom and saw an electric fire that I liked. I explained that the builder was coming in the next day to start building and therefore I would need a fire to be put in. They said they could give me the dimensions for the…

Not sure if this is the right place for this but couldn’t really find anywhere better. I signed up to a new betting company that is offering a “refer a friend, you both get £10 in free bets’ promotion. The promotion only requires them to sign up via the link and to place the bet for you to get the £10 free bet for the…

According to the Consumer Rights Act (2015), goods must be fit for purpose and last a reasonable length of time time. I bought some pillowcases from a store renowned for the quality of their products in December 2019. The fabric on both of the pillowcases had split in two places on each and not on the seams. Neither of the…

I have requested a refund for the parking space I reserved for Coldplay's concert this Sunday 7th September which has been rescheduled. The organisation (the official Wembley parking company) have refunded the £40 as I am unable to attend the rescheduled date but they have not refunded the booking fee. Is this legal? The…

Hi,I seem to remember reading that for Amazon's 30-day return policy the cut off date is for when the item is collected, not when its delivered.Does anyone know if that's correct?Thanks.

Hi all, We have some building and plumbing work carried out in April, we have a signed agreement that states the work is guaranteed for 2.5 years. On Thursday 28th August late afternoon, we discovered there was a leak coming from the pipework that the plumber carried out. We took a few second video as best we could and…

Hello team If we buy something and get a free goody bag as a promotion are we obliged to return the goody bag if we return the item? E.g. spend £100 get goody bag 

Hi. I signed up with my vet for the Vetsure Pet Health Plan in February 2024. Terms and conditions can be found here: https://www.myvetshealthplan.com/wp-content/uploads/2019/04/PHP-Terms-and-Conditions_Final_SPOT-Website-version_Apr19.pdf The purpose of the plan is to pay a monthly direct debit to obtain regular…

Hello all, I’m looking for advice on a Section 75 dispute I’ve been dealing with. I purchased a high-spec veranda part fundep through finance. The main issue is that the 5m gutter has been installed level (with a dip in the centre), which restricts water flow to the downpipe. The manufacturer’s manual clearly states the…

Hi, my dad has old solar panels on his bungalow and was recently involved with a company that said they could clean them and maintain them for £5000. He signed up with a 14 day cooling period and then decided he didn’t want to go ahead as he had spoken to someone that said that this wasn’t feasible and to replace anything…

I have a smart tv which I bought from AO.com in November 2023. A couple of times it’s had no sound, this has fixed itself within a couple of days with no intervention from me. I’ve woken up this morning and the sound is super loud and distorted, as though its underwater. I’m hoping it will fix itself like before, or…