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Lost package - NO COMPENSATION
Hi there, I sent a small package from Falkirk to Central Glasgow via Packlink Unfrotunately the delivery was to an address on the 9th foor of a multi-storey tower block - It would appear the driver decided it was too much hassle to deliver so stated he could not find the address !!! Before I could make arrangements for the…
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Zara refunding to gift card, not credit card (original payment method)
I ordered £1,400 of clothes from Zara in September but only want to keep £100 of them, it was a holiday panic buy. Zara have received my return but keep refunding me with gift cards instead of the original payment method which was credit card. So I am missing £1,300. I am finding it SO hard to get a conversation out of…
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How to take on Currys?
I placed two orders with Currys on Black Friday using Currys gift cards which were acquired via a Blue Light Card voucher scheme (hence no s.75 protection). I received order confirmation emails and order numbers. The following morning they were both cancelled stating that I’d failed to make payment on the link they sent…
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EV Car Issue
Apologies for the length of this one but I have attempted to
make it shorter for ease of reading. Around 6 weeks ago we purchased an Electric Vehicle from a
car dealership around 180 miles away. The car was delivered, and everything
seemed ok. However, one week after driving the car displayed a suspension
failure warning a…
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Missing deliveries from US retailer - UK consumer rights..?
A little while back I had a parcel from Crocs go missing, I contacted them and then realised (from the language used) that their customer service centre must be in the US. They were very disinterested and just told me that it's not their responsibility to make sure the parcel reaches me, but I would have to take it up with…
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Being charged / invoiced more after paying for the service on the day
We took our cat to the vets. They arranged a scan, which happened the following Monday and we paid our bill as we left. In our mind, we were simply now awaiting the scan results. Two weeks later we have received an invoice. A line-item has been added concerning the scan (the referral), dated the day after the scan…
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Amazon emptied my inactive account
4 yrs ago I redeemed 1 US giftcard via my email & ended up with a US account as well as my UK Amazon account 😳 I then redeemed 2 more US ones which again went into US account not my UK one 🙄 I carried on using my UK account hoping to find something I could purchase from US with these $, for 4 yrs the money has sat there in…
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Concern about Amazon delivery
I ordered a fairly expensive watch from Amazon and the order information said "requires signature" well that was OK I would be home all next day. Next day, knock on the door, by the time I get there the parcel has been left on the step and the driver is just getting back into his van. What concerns me is that when I looked…
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Rights With Works Already Completed
Hi All, We have had a leak in our roof for a couple of years now, and only just this year gotten around to getting it fixed. We had a bucket up in our eaves (on second floor) to catch a leak we had, but we noticed in two rooms (our bathroom and spare bedroom) on our first floor had a leak coming through the ceiling. We are…
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HoF refusing return.
Hi all. I'll try and keep this short. I ordered a jumper from Cruise. It arrived and was too small so I ordered a medium on a separate order and figured I could return the other for a refund. I returned the small and received an email saying that they wouldn't issue a refund. There was no particular reason given for the…
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Contractor caused damage to property
I had a contractor delivery and fit an appliance. During the visit they damaged the front door (which we only discovered reviewing CCTV). The company agreed to a repair we advised might not work due to the nature of the damage. It didn’t work so they agreed a replacement, which we organised. It went quiet after we sent the…
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British Gas Homecare Plan cancellation
My recently widowed 86 year old mum has had to get a new boiler. She has a BG homecare plan but the price they wanted for new boiler was obscene! She picked a good company and has had one fitted for a few thousand less but BG wants to charge her £154 to cancel the plan. She asked what if she cancels the payments and was…
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Non refundable tickets rights - event cancelled
I purchased a family lot of tickets for an outdoor event. This has now been cancelled due to the weather. The terms and conditions states non refundable. Am i entitled to my money back, or can they just keep it like that? I purchased directly from their website. This is what they state: Tickets are non-refundable and are…
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How to get an independent report
Hello all. July 2023 I bought an 8ft pre lit arch from Argos. I used it in winter of 2023 and within 4 weeks of it being up, it developed a fault, one of the poles bent meaning the arch was unstable. I contacted the manufacturer to say could I have a spare pole, they said no I needed to take it back for a refund. Only I…
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Car crashed into my parked car. What are my rights re taxis and inconvenience
Hello, A car registered to a rental company crashed into a bus, a few other cars and my parked car. Luckily no one was in my car! Admiral collected our car for repair, and we went to collect the courtesy car. A few days later Admiral told us it would be written off, and we needed to return the rental. They said they'd give…
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UK online seller did not refund original postage costs for incorrect size item
My wife ordered an item of clothing online from La Redoute in a size medium. They delivered an item with a size small label. Unsurprisingly it does not fit her. She raised a refund request, clearly stating that she wanted a full refund including the £3.99 original postage cost as the fault lay with La Redoute. La Redoute…
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Potentially mis-sold a vehicle
Hi folks, looking for some advice around a vehicle my dad purchased earlier this year. He retired in the summer and bought a Mercedes Vito minibus with the intention of doing airport/golf runs etc to keep himself busy however he never actually bothered and just used the minibus as his transport for day to day. He has now…
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Citroen c4 catastrophic engine failure
Last Sunday our 68 plate car broke down. Turned out to be catastrophic engine failure. We are paying monthly pcp payments for it, which are supposed to finish in may. I’ve no idea what to do or where to go. Surely a car this age shouldn’t have this? I’ve phoned there garage I bought it from (well known car dealership) and…
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Returning pre-ordered games
Hi. We pre-ordered a new microsoft/xbox game a month before its release date. We downloaded it the day it was released but it did not work on my computer, despite my computer exceeding the minimum requirements. We applied for a refund 8 days after downloading it, however our refund had been denied because it was over the…
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Conned by builder and supplier
We made the mistake of choosing the wrong builder. A colleague’s husband who needed work. After four months of problems and thousands of pounds wasted, he has gone. Rather than asking him to repair the damage, we are left with a half finished project and the wrong front door ordered and delivered by his trusted…
