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Music Magpie
Good Morning, Two weeks ago, I sold a product to Music Magpie, which has been confirmed as signed for and delivered. I understand that processing typically takes seven days. However, after contacting them, I was informed that the item has been misplaced. Although I no longer have the physical Post Office receipt, I’ve…
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Financial Ombudsman Service facing reform as new consultation launched – here's what we know so far
The free and independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – could be reformed in future, the Government has announced. But it's still very early days – for now, there are NO changes to how the Ombudsman works and you can still escalate your…
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Unsure how to move forward with Fitbit/Google Store
Can anyone help please? I've typed these details so many times to Fitbit and Google Support that I will try and provide a brief timeline. End of June - got in touch with Fitbit support because my trusty Versa Lite had died. It was old and out of warranty so they couldn't help but kindly provided a discount which enabled me…
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Partial refund offered for incorrect item
I ordered a Firestick 4K Max from an online company, after checking it out on Trustpilot. When it arrived it was not the model I ordered. I contacted them immediately and asked them how to return the item, which I couldn’t find on their website. After a month of messages back and forward they have now told me I’ll only get…
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Appliance failing consistently after warranty around 1-2 years but hundreds report same fault
Hi All I bought a Samsung Microwave in Oct 22 and just over 2yrs on the START button has stopped working and one other button. Looking at the reviews there is a years worth of reviews all saying the same thing after 1-2yrs use. This was an expensive combination microwave at £249. They want me to pay £140 to get it fixed!…
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Garage faulty part - Who is responsible?
Hello all, My girlfriend’s van needed a new alternator around 12 months ago and so we took it to a local garage, they carried out the work and things were fine initially. Fast forward to January 2024 and she starts having problems again, I contacted the garage to take a look but they were full for weeks so took it to an…
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Volvo Car, 1 week ownership ISSUES
Just picked up my 20 plate XC90 last Friday (so not even a week yet) 2 points I’ve got hopefully people can help!? 1 - Car was in today due to heavy sweat staining and looks like this is unable to be rectified, after being deep cleaned. And garage doesn’t seem to think they can get this out and are now saying it’s worn the…
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Toothbrush from Amazon seller- any rights
Hi folks, I bought an electric toothbrush from Amazon about 10 months ago, It was an Amazon seller. While initially very happy with it, as the charge lasted a month or so, now I have re-charge it every 3-4 days at most, so not really happy with this. I believe the return window has closed last June, and it seems the seller…
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Faulty ebike refund query
So I purchased an ebike from Halfords in May for £1800. August come around and the bike developed a fault so I took it into store to be fixed, Told me they would order a part this never happened due to issue with the manufacturer. In October I got a call that they needed to run some test for the manufacturer to confirm the…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Do I pay for Windows where quality is poor?
Hi, I've just been getting my house done up with replacement windows by a company with a decent rep, but the Glass which has a "lead effect" has a poor finish on at least 5 different panes of glass! The fitter has agreed it's not good and I have told the company that the glass will need to to be replaced as it looks bad…
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Seller not refunding returned order
I bought online 4 largish items and returned one of them as it wasn't quite right. Seller confirmed they had received the item and said they would refund, I'm still waiting for the money. I've emailed several times and they keep saying they will refund but they never do. This has been going on for about a month. Their…
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Used car purchase, undisclosed damage, distance selling and consumer rights question
I recently purchased a car through a distance-sale from a dealer. (No comments on making a car purchase without physically inspecting it myself first please, if I had been able to do that then obviously I would have, etc etc). Before purchase I went through a long list of potential issues, and requested multiple…
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Dunelm receipt policy
After paying at Dunelm, I was asked my email so they can send me a receipt. I declined and got a paper receipt. Apparently paper receipts are to be phased out and email receipts only. No returns will be allowed without an emailed receipt. Is this legal? Not everyone uses a computer and some do not want countless emails…
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Do online sites showing discounted items have to verify the Original Price shown?
I recently bought a Kids Build Your Own Fort Kit from a website claiming to sell items for major discounts. I paid £19.99 for a 'large set' supposedly saving 60% on the "original value" of £49.99. I then paid £5.99 for postage. When the fort arrived, it took me a few minutes to actually work out what I was looking at. I've…
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LG faulty item still within 12 months warranty
I contacted LG on 28/10/24 to report a fault with our washing machine following it stopping mid wash and an error code appearing (still within 12 months warranty). I was reassured the matter would be dealt with promptly but this has not been the case. Below is a timeline of events 27/10/24 - washer stops working mid cycle…
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Diamond White Aligners Nightmare
Ok bare with me, this is a looong story, but I am really hoping someone can help, as I don't know where to go from here. I am now well over 2 years into my journey with Diamond White, and the way it is going I suspect it will be ongoing for at least another 2. I spent a lot of time researching aligner companies whilst I…
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Khyam Tents Purchase June 2024 Lifetime warranty - Now in liquidation. Any rights?
Back in June we needed to repalce our damaged unreparable tent so after a lot of research and consideration we purchased a Khyam airtent at a cost of around £2k. This was a very considered purchase due to the high cost. We camp alot and did lots of research into the what the best brands were and best value for money would…
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Laptop out of stock?
Hi, I'm unsure what my rights are on this. I bought a laptop online at scan.co.uk They had a problem on their system so they only had one left in stock that been used as a demo machine at their reception. I was offered to get that one for £50 off. It now looks like they are unable to get any more of the model I ordered in.…
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Membership money taken, but cannot access website or any of the benefits!
I took out an EveryIcon membership with the Everyman cinema in September, which includes 24 tickets amongst other benefits for a monthly fee. However, the website and app are absolutely rubbish and most of the time are completely down, so I cannot even see the listings, let alone book a ticket or use my "free" ones. The…
