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Very.UK - online issues with payments
Recently purchased a TV with monthly payments for Insurance as they dont operate a direct debit scheme. Tried several ways/methods to make a payment before the expiry date for . payment. The website refuses to move onto the payment page on my account. Because of that, the policy is suspended till payment, Now have to wait…
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Currys price match pre-purchase, how to make it work
Not sure if it will work in any situation, but I managed to get my price match done. TL,DR: go to point 6 1) Some background: I was shopping for a new TV and went to curries because I have some discounted vouchers I get through my work. 2) I chose a TV I seemed to like and it was available for collection at my shop, so…
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Advice please
Hello, I would appreciate some advice. Two years ago, I bought a cooker and had it fitted by the company. Three weeks later, the oven broke. When I called to request an exchange, I was told I needed to purchase insurance. They mentioned that if they deemed I had been too rough with it, I would be charged £150. So, I went…
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Currys refused to honor price match
Hi there. I was looking to price match a tablet sold on Amazon UK and they refused because it says "sold by Amazon EU" so their claim is that the item is not being sold by a UK retailer. My counter-argument was that the item is sold through Amazon.co.uk , the seller is Amazon themselves, and that Amazon.co.uk is the…
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MRI scan results
I agreed to pay for a mri scan to get fast results I was told 2/3 days ,after ringing them for up to 10 days on the last day I asked where they had sent the results, this is when I found out they had spelt my gp surgery email incorrect I told the lady on the phone she said hold on I’ll send it now and it sent ,so I…
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Faulty Iron saga
Hey please help I purchased a £250 steam generator iron from Tefal. Just over a month later I noticed several faults. After lots of calls from me they collected my iron for a 10 day repair. However after 5 weeks I was still waiting for my iron. I called and was told they was waiting for a part. I said I want a manager to…
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HMRC Error
My daughter received an email this week from HMRC to say her tax code has changed. She checked her online account to see HMRC have changed her place of employment to Lidl. This is not the case. She rang them today to say she was still working in her normal place of employment and the Lidl entry is incorrect. When Lidl was…
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Faulty Garden Table from Very - Any chance of claiming money back?
Hi, I purchased a garden table / sofa set from Very last Summer so the item is around 18 months old. It was not cheap (by my standards!), £800 for the dining set and £700 for the sofa set. It is a woven plastic design, looked nice out of the box but despite putting away for last winter and covering with covers the material…
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What's a fair refund here?
I had a kitchen fitted in May. We were responsible for removing the old kitchen, which we did, and then we were told the new installer could not deal with gas any more, so we needed a gas engineer to come and disconnect our old gas cooker and reconnect the new one once it'd been installed. The gas engineer refused, saying…
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Argos staff member broke seal!
Hi all I'm new here, so I no expert obviously and would like some help and advice on sorting out my return at a argos store. If any one can advise, that would be greatly appreciated. Thank you in advance. And sorry for any mistakes. I went to return a ps5 controller yesterday. It was ordered and paid for online on Sunday…
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Surgeon refusing to return non-refundable deposit despite rescheduling surgery twice
I paid a £1000 non-refundable deposit on a £7900 surgery with a clinic in Harley Street. The contract term states the following: Rescheduling – if you need to reschedule your surgery, the deposit is non-refundable and the following fees will apply to offset against administration and losses incurred: Over 8 weeks’ notice –…
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Sofa uncomfortable
About a year ago I bought a sofa from a major uk retailer and complained in writing that one cushion looked a slightly different shade. They agreed to exchange the sofa or cushion. I never responded because life took over. However, a month later I responded asking if we could return the sofa as completely unhappy with it…
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Skinny food co - consumer rights when product info questionable?
Bit of an odd one (story keeps changing) so sorry if this is confusing. I bought a number of items from https://theskinnyfoodco.com/ (UK based company) - Important term is that they don't refund anything on sale (not just clearance) and they don't confirm if they're going to refund until after you've returned the item. The…
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Argos Yodel Delivery despite.
Hey, So just a few days ago I ordered online A new iPhone, A case and Screen protector from Argos, Online Delivered by Yodel. There was Two Deliveries one in the afternoon the screen protector and then late at night the phone case. When I got the second package I was kinda taken aback because I was hoping for the phone but…
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Appliance repair company sold me parts I don't need
Hi there, I have a query about a bad experience I've had with a nationwide appliance repair company. They told me that I needed two different parts, costing £250, to fix my fridge. They installed them and took away the existing parts that they replaced, and now it turns out there was nothing wrong with the original parts…
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Default on bed
Hi I’m new on the forum. I’m looking for advice about a bed I purchased online. They’ve delivered it but the wrong mattress so I’ve had to email them and explain my situation regarding the mattress so they sent another one and took the other one back. After setting the bed up I noticed that it was the wrong mattress again…
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eBay seller insisting I pay return postage although I remember it saying the seller pays
It seems the seller and I aren't going to come to an agreement. While I'm waiting for the 4 days to lapse so I can get eBay to step in, I'm posting this in the hope that I can get some advice in the meantime. I bought a replacement part for my fridge via eBay, expecting I would be able to fit it. The seller appears to be a…
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Too heavy to return to store for refund, they refuse to collect, rights please.
A friend recently purchased laminate flooring from Costco in the store, NOT online. It was too heavy and bulky for her car so we took mine as well. When the carpenters came to fit it they found it was warped. Costco have agreed to a refund but she has to return it to the store. I live near the store but she lives over 20…
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Who is responsible?
I stupidly used Servicing Stop as i needed the convenience of a pick up and drop off for service & MOT On return my car was damaged inside and out by the garage, they took photos prior to pick up so it was easy to prove Servicing Stop have over charged me considerably according to my local garage I have taken up the…
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Faulty fridge under warranty but been given the run around
Please help, I desperately need some advise for an item that is under warranty and the company is refusing to repair, replace or refund. The item is a larder fridge that has a water collection tank at the back that overflows and soaks my kitchen floor. This is not a drip tray but holds around 1 litres of water, which I…
