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Free Trial Sign Up that never was? Media maze digital?
Anyone heard of mediamaze . digital ????? My partner got a bill for the end of some 7 day free trial They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact. Seems like on Monday 28th my partner signed up That day she was out…
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Non payment from Webuyanycar
Hi All, Very new here and would appreciate any advice. I sold my 2018 plate Mercedes GLA 220 D 4MATIC AMG LINE PREMIUM to webuyanycar on Tuesday 26th Nov. Quick back story, I wanted a newer car as I had my car for 5 years and was in a very good condition. I was due to do a part exchange all the way in Aberdeen (I live in…
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Black Friday Online Returns - retailer refusing
Hi All, Hope you can help. I made a purchase from an online clothes retailer during Black Friday. Immediately following the purchase I realised they had a BOGOF offer so placed a second order for the same item (plus a free item) and emailed them asking to cancel the first before shipment. I have received a response this…
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Audi e-Tron Owners: It's Time to Start Rejecting Your Vehicles! (Audi Recall: 93U9 – Faulty Battery)
I’m an Audi e-Tron owner, and I’ve had enough. After discovering a serious manufacturing defect with the high-voltage battery, I’ve been fighting a long battle with Audi, the retailer, and Volkswagen Financial Services. Despite acknowledging the fault, they’ve refused to give me a full refund, replace or repair the vehicle…
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Big trouble with worktop installation
Long post - apologies! I purchased new kitchen worktops from a company, which included both the materials and the provision of a fitter in the price. I paid the company for this. Installation payment is to be made directly to the fitter. Terms with the retailer are: "Following delivery of worktops the project passes…
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John Lewis refusing Apple Watch ECG repair within their 2 year guarantee
hey there, any help on this would be appreciated. I have an Apple Watch I bought 1 year 11 month ago from John Lewis. ECG stopped working on it suddenly. Calling their technical support line, we went through all possible troubleshooting, including software updates, resetting-and-pairing the Watch back etc, nothing helped.…
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Returning a vehicle within 30 days Please help!!
Hi there, we purchased a used car via distance selling for my disabled son just over a week ago. The vehicle has developed a serious mechanical fault. We have written to the dealer advising that we wish to reject the vehicle under the 30-day rule (we also included a copy of an independent report we had done on the…
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receiving a LBA
I have received a Letter Before Action which is from an individual which I believe is probably a bluff. Should I get a solicitor to look at it and reply to it?
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Buying Digital reaading material online.
I recently signed up online to purchase a digital owners manual for a dementia clock that I had given as a present to an elderly relative a few months before. It seemed a simple transaction, giving them the model No., manufacturer etc. and paying 0.95 Euros (as I thought) for the manual. The next day I received another…
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24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to
cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this
arrangement. The arrangement started on 19/04/2024 and I currently pay via
Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced
and this…
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Leisure centre membership end date issue
Hello On January 2nd this year I signed up over the phone for a 12 month contract with my local leisure centre starting immediately and paying by monthly DD. There was a special offer on at the time where January was free of charge so the first payment actually collected was on February 1st. Whilst I have been attending…
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Faded sofa (sofa.com)
I purchased a sofa in November 2023, and it was delivered in January 2024. Despite adhering to the recommended care instructions, the cushions have developed patchy and uneven fading. A technician visited and reported that there were no manufacturing faults found and the issues appear to be consistent with normal wear and…
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Christmas Dinner Money Refund
Hi guys. I just want to know if I can do anything regarding no refund for Christmas dinner cancellation. I booked for a family of six around august and paid a deposit of £60 via the phone. We decided as an family we will just have a Christmas dinner at home and phoned back to cancel mid October. I checked the bank account…
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Money Claims Case Issued Against Me
Hi All, I have been issued a money claims case against me from an accident that happened on 29/05/2021. On the above date the driver was stationary at a roundabout and so was I. They began to pull off and then suddenly braked causing me to very slightly bump into the back of the persons car. Unfortunately the screw from my…
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Retailer refusing refund of goods bought online due to signs of wear
Can someone please advise me what my rights are. I ordered some shoes from Net a Porter which I returned immediately as they were too large. Net a Porter are refusing to refund me claiming the shoes have been returned worn. They have sent me photos of some tiny scuffs to the leather soles. The shoes were tried on in a…
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Retailer Website (OFFICE SHOES) Critical Issue with Address Handling.
I recently ordered a pair of shoes from Office Shoes online and experienced the following issues that led to a personal loss of over £100. I'd love any advice about the technicalities of the issue or how to resolve... Here are the facts presented simply... * My parcel was not delivered to the correct address due to what I…
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Apple refuse to refund subscriptions I didn't purchase
Can anyone advise please? This situation is starting to affect my mental health I don't know how but apparently (unconfirmed) my 7yr old appears to be clicking things somewhere, somehow. I end up with subscriptions showing on my iPhone for skins and stuff. Some of these, however have happened when my son is at school or in…
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Package stolen from entrance
Ordered something from smyths and I got a notification when I was out that it had been delivered. Arrived back and the package wasn't there. It is a block of flats and I think it was just left in the communal area. I didn't specify for it to be left in a safe place. Often couriers will leave packages there even though the…
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Current customer / New customer deals - consumer rights?
I think I heard Martin say on tonight's programme that broadband providers advertise their Black Friday deals via price comparison sites as if they did otherwise, ie. advertise on their own site, they would have to provide current customers with the same deals that they are offering to New customers. Is this correct? My…
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Double glazing contract cancellation
Good evening, My husband and I signed a contract and paid a 25% deposit to a double glazing company last Friday (8/11/24), following almost 3 hours of 'hard sell' tactics from their rep. We had asked him to quote for a replacement front door and side panel. Starting with a ludicrously high quote he then phoned his…
