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Need Advice – Faulty MacBook Pro and No Resolution from Seller/Amazon
Hi everyone, I’m reaching out to ask for advice regarding an ongoing issue with a faulty MacBook Pro I purchased through Amazon in November 2023. Despite months of trying to resolve the matter with the seller and Amazon, I’m still stuck with no resolution, and I’m not sure who to turn to next. Background: On June 17, 2024,…
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Issue with raylo
Hi! I'll try and keep thus as brief as possible but it's a but of a long story. So, in December, I decided to upgrade my raylo phone which was due. I had a Samsung galaxy s21 ultra, and I upgraded to a reconditioned s22 ultra. I've never had any issues with raylo for the last year that I'd been leasing the phone, other…
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Refund from a Facebook purchase
An ad popped up on Facebook for a very nice swing coat from a firm called Violet Mason and their business name is Alex London. All sounds OK but apparently not. When the order came it was absolutely nothing like the coat that was advertised. The one I received was an awful dark brown colour not a sand colour as in the ad.…
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Faulty goods after 30 days \ section 75
I need advice on next steps, please. Purchased 2nd-hand motorcycle parts from online breakers yard. Clearly explained why I needed replacements and asked for confirmation that replacement parts were in working order. Payment of £612 made on 8/11/24 on credit card. Item delivered 13/11/24. The parcel was sent to my parents'…
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Deliveroo nightmare
I would appreciate any help. I have no idea what to do. On new year's eve, I ordered £124 of food from deliveroo (stupidly I used a debit card, not a credit card). Only 5 dishes arrived. I phoned the restaurant who said they would approve a refund. Deliveroo have since given me an £85 credit note, that has to be spent…
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Christmas Present Disaster (My Rights)
Hi All, Hoping you can help me as I am not sure what my rights are with regards to an issue we have encountered over Christmas. I generally like to spread my Christmas present buying throughout the year to remove the burden of a big expenditure around the festive period. This year between myself and my sister we were…
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Pop Telecom MSE deal misleading! NO MOBILE included
I opted for the Pop Telecom £33/month deal with an 18 month contract. I used the MSE filter to select "Anytime calls" as that is what I previously had with UWClub which included mobiles. I've just been called by Pop telecom and been informed that the deal didn't' include mobiles!! I've now got a huge bill and only just…
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Please respond to CMA consultation to put an end to restaurants' additional "service charges"
From April 2025, Section 230(2) of the Digital Markets,
Competition and Consumers Act 2024 will require an
"invitation to purchase", such as a restaurant menu, to include: The intention of this new legislation is to outlaw mandatory
additional charges on top of headline prices, for example unavoidable booking
fees and…
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Renu Health Purchase - Company No Longer Found
Hello, I bought a Steam/Sauna Unit from a company called Renu Health UK in May 2024 and need a spare part. When I email the support address, it is returned saying the address is not recognized. I clicked on the order confirmation and the website is no longer recognized. I've also searched for the company online and am…
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Adidas delivered me an empty box!
I ordered some things from adidas in Black Friday sale - they delivered it in 2 parts. First box fine, second box 2 days later had nothing but 2 smaller empty boxes with random peoples names and some empty bags. The main box had not been tampered with. Adidas are saying there’s nothing they can do and it apperently weighed…
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Faulty stereo
I bought a quite expensive Marantz stereo in 2020. At some point last year I started having issues with its connectivity as follows: frequently drops Internet connection and doesn't find any available networks, Bluetooth connection is unstable, app used to control Internet radio no longer connects meaning you can't change…
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Section 75 and a holding deposit
Evening all, I recently bought a motorbike and when I purchased the bike I put down a 250 pound holding deposit, now unfortunately the dealership has gone into administration and I've not got my 250 holding deposit back, luckily I put the holding deposit down on a credit card! I've opened a chargeback as that's what I was…
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Refund rights part pay via gift card and debit card
Hey all, I’ve seen a few threads on here in regards to my issue but I just wanted to ask myself. I made a boohoo order and payed using a gift card and the rest from my debit card. Returned the whole order but only got a e-gift card at the time. The part that grates on my nerves is that the refund came through as a gift…
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Consumer Rights Act 2015, England success stories?
Hi, curious to hear of other people's experiences of successfully utilising this act for a lemon of a car (which I admittedly never heard of, up until recently - new driver learning curve). I understand you’re under the burden to prove that the dealership sold you the car in any unsatisfactory state, if after 6 months (I…
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Why is this not classed as fraud?
Hi Everyone, Sorry this sounds like a right moan! But I'd value some advice if possible... I am posting as I really have no idea what to do next. In short, we paid (by bank transfer - big mistake and can't believe there is zero protection via this method) £9,000 for some kitchen units to be supplied in Nov 2023, after two…
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LG cant/wont resolve OLED TV issue
Bit of a long story but paraphrasing : April 2024, purchased LG oled TV and sound bar from Currys (yes I know!) After 2 weeks soundbar stopped working correctly and Currys replaced. The problem being the soundbar connected to HDMI(ARC) will not turn on/off with the TV. If the soundbar is powered on while connected, the TV…
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Advance Service Payment
Looking for some help here. In December of '23, I bought a brand new motorcycle from my local dealer Thunderoad Motorcycles, Bridgend. When it came to its first 500 mile service in March '24, I was given the opportunity by the dealer to purchase its own advance service plan where I saved around £150 compared to paying for…
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Problems/concerns with Emma (Emma-Sleep mattress/bed company)
It seems I am not alone in this situation, looking at TrustPilot many other people are also having a horrific experience and are also at a loss as to how to resolve it. I ordered a new mattress from Emma on the 15th August after discussing with the online sales agent which might be the most suitable and the specific size…
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O2 new contract, phone not arrived
First time posting so hope this is ok and in the right place! I ordered a new phone and contract with O2 on 7th December, meant to be next day but had a text every day for 2 weeks saying it was delayed and would be with me soon. On 20th December received a text to say my number would be ported on 23rd, phone would arrive…
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Missold windows Anglian claiming breach of contract.
On 23 Sep 2023, I had an Anglian sales rep come to my house to give me a quote to replace the windows of my house. He arrived promptly in the morning and took roughly 8 hours to run through options and take some rough measurements for each window. My intention originally was to just get a quote to see how much it would…
