-
Illiteracy and law
If somebody signs a contract and they found out that they couldn't read or understand it, according to the law, this would make the contract invalid. Are there any cases where this has been put in front of a judge and the contract has then become void?
-
Warning About Refund Issues with Learndirect Courses.
Hi everyone, Just sharing my experience in case it helps someone else. Over two months ago, I enrolled in a course with Learndirect and paid £2,500. Sadly, due to personal reasons, I had to cancel within the 14-day cooling-off period. I assumed the refund would be straightforward as there policy says refunds will be issued…
-
Supply only windows wrong
Hi all, long time lurker here. I did have an account many years ago but that email account is long gone and I don't know the password. I'm just wondering if I have a leg to stand on here... I ordered some windows from a supply only online firm last year and have now come to find the glass isn't what I ordered. I am wanting…
-
Used car purchase from ebay
Purchased a car on trust via ebay. Paid by Bank Transfer on delivery. Car inspected by local garage thereafter and significant issues to prevent use! No recourse via ebay or payee, garages quoted on advert non-existent. In Small Claims Court awaiting judgement, garage quoted in ebay did not reply. Awaiting judgement £2445…
-
Consumer rights query - faulty used car
Hi all Hoping for some reassurance here before taking next steps... Long story short, I recently bought a used Kia Sportage for £9,000. A week after driving it home, the 'Check Emissions System' warning light came on, and it has continued to come on more and more regularly since. The seller has been very communicative…
-
Cancelled flight
I purchased a flight several months ago with TAP (Air Portugal) which was a return flight from London to Lisbon. Two days before my flight was due to leave (5th Oct) TAP sent me an email to say they were cancelling my flight, and that they had now booked me on another flight leaving much later on the same day. I had to…
-
Failed Apple MacBook Pro - Consumer Rights and discussions with John Lewis
Hi, I purchased a Mac 2.5 years ago from John Lewis, which is now dead. Requires a new logic board at a repair cost of £589. The Mac cost £1,159, with the equivalent model now nearer £1,400. I have attempted to get a repair or replacement from JL, on the basis that the Mac is not of satisfactory quality and has not lasted…
-
Price glitch
Hi I purchased some flooring online at a price of £0. I resived a confirmation email and a despatch email (ready for collection). I then resived a phone call hours later asking me to payment for the flooring. I was told if I didn't make payment the order would be cancelled. Where do I stand in this situation.
-
Specsavers Contact Lense Subscription
Not a major issue here, but one that I'm still not sure what I am entitled to. For my contact lense subscription, and my appointments in general. I am registered at store A. However, due to my job and availability, I have to currently get my check ups at store B. I have done this a few years now and have had no issues or…
-
Fraudulent Car Dealer
So I have this dilemma, on the 16th of October I bought a used car from a dealer. One of the major selling points was that it still had 18months of warranty from another very reputable dealer, Parks of Stirling. However, upon reading the small print, the warranty states that if the car is sold to a dealer the warranty is…
-
Faulty 2nd hand Car - Fixed - But still has the original problem
I bought my daughter a 2017 Hundai i10 back in late February for £6500 This is her first car It had 72,000 miles on the clock, but had full service history and it was bought from a dealer that had excellent reviews. They gave a 3 month warranty on it, and I took out a 3 year warranty as well Unfortunately, it was drinking…
-
Is this Court of Appeal ruling going to change or review the way mortgage commissions are done?
Is this Court of Appeal ruling going to change or review the way mortgage commissions are done? 2. Update. Landmark Court of Appeal ruling has the potential to shake up more than just car finance. A shock exploded through the car finance world on Friday, as the Court of Appeal issued a precedent-setting ruling favouring…
-
Can I reject this sofa as faulty?
I purchased a Marvella recliner sofa set from Sofology as their quality looked really good in store.However, 3 months later I was quite shocked when I received my sofas. Both the 3 seater and 2 seater have gaps between the seats and head rests where I can fit 1-2 fingers. Nothing like what their sofas in store look…
-
Bought car from dealer. Orange dash light. Now read on...
The facts: Bought "SUV" from dealer in June 2024. Very happy with car, it's about 10 years old. Part cash, part PX, part finance, total around £8000 July, engine light comes on Advise dealer of this by phone. They say, keep us in the loop. Diagnostic check shows advisory that glow plugs might need changing in the future.…
-
TV. Caught in middle..Sony vs domestic & general
Hello came here for some advice and help with my rights i brought a Sony tv 6 years ago from John Lewis retailer that had 5 year warranty. Unfortunately after it expired the tv broke down. But fortunately I had additional cover I had taken out with domestic and general to cover the tv d&g deemed the repair not economical…
-
Problem with dishonest Lexus Dealership
I purchased a second hand UX 250H last year. They took advantage of the fact that we desperately needed a car due to the ULEZ. When we were shown the car it was in a dark room. Didnt realise at the time why the salesperson insisted on not switching the lights on. If he did we would have seen the scratches on the bonnet.…
-
Car/warranty question
We purchased a 18month old Skoda from the dealer in April 2023 with 18 months warranty remaining. In September 2024 the engine warning light came on with s ‘stop/start error’ message and engine misfiring. Turning off the stop/start function solved the misfiring problem and got us home. We took the car to the dealer who…
-
Formal complaint issued seeking compensation but how to escalate
Long story short, the kitchen wasn't installed properly and they took about 6 months to fix it. Meanwhile, they broke their own terms and conditions that states payments will be taken once a certificate of completion has been signed. Closest I got was signed one that had been edited to say it was not complete. I had no…
-
Hotels.com assistance????
Good evening, I had my AMEX bank details scammed and then my hotels.com site taken over by someone else. Whilst on there, they cancelled 2 non-refundable bookings I had made. I have subsequently contacted the hotels and they have no more spaces left! I have tried to contact hotels.com via their chat system and keep getting…
-
Plumber
Hello, I asked a plumber to replace a tap and sent pictures. He said he preferred to see it and have a proper look. He popped over on a Monday and gave a quotation. He said he would order the accessory needed that will be delivered the following day and he will fit it on Friday. It is already Saturday, The item was not…
