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Krupps Product failure
I bought a Krupps bean to cup coffee machine for my hubby at the cost of £400, so not cheap! He’s the only one that drinks coffee, so it certainly hasn’t been over-used. It broke after 2 and a half years and given the price, I feel that is unreasonable. They won’t fix it or even help with the cost. I realise the 2 year…
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Issue with Amazon.co.uk Return Refund and EVRI Support
Hi everyone, I need some advice on a frustrating situation with Amazon.co.uk and EVRI regarding a return and refund. I bought an item from Amazon.co.uk on the 9th of October. On the 30th of October, I initiated a return. However, Amazon.co.uk only provided return labels that needed to be printed at home, which wasn’t an…
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No refund from Marks and Spencer, case refused by PayPal
I’d welcome advice on what to do next please. I returned an item that I’d ordered online to M &S well over 2 months ago, and it’s not been refunded. I opened a case with PayPal and got scant communication from M & S, they’re unhelpful in the extreme, don’t seem to care. Whatever is happening to this once reliable…
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Paid roofer but he never did job
We paid a roofer in June to replace a small piece of facia which he did, although it did not solve the problem. Also paid him £700 to repair a flat leaking garage roof. He never came back to repair garage roof and stopped all communication with us. By end of September we had to repair the garage roof, which is used as…
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price hike in contract and still billed after cancelation
Hi im unsure of my rights I have been with a company who's app i used for members of my gym to use to sign into classes they put there prices up, trebled in fact per quarter, because they had been bought over by a new company i got an email, which i did not see giving me 4 weeks notice regarding this, i opted out as it was…
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Apple iPhone
Hi All, Looking for some feedback and opinions from people who have the same experience, or similar. In December 2022 we purchased a brand new iPhone 12 on a 24 month contract. The phone was sold to us by Affordable Mobiles and the contract was with Vodafone at £40 a month. After 19 months, still within contract, the phone…
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ASOS sample sale no refund or reply
I bought some clothes from the asos sample sale on the 7th June 24 and returned via evri on the 12th June. I have had no email saying the parcel has been received and when I go onto the evri tracked it says received at local hub on the 14th June. I have tried contacting asos sample sale on the contact form twice on their…
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Homebase - Refused Refund as in Administration
Edited out description of my personal experience in store. I'm sympathetic to those losing their jobs, but confused what's considered "not as advertised" under Consumer Law. Including only details that I believe may be an issue under Consumer Law for clarification. Details: I purchased a 64cm Wooden/Wicker Christmas Tree…
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Enterprise car credit hire fraud
Hello, I'm looking for some help in a very stressful situation. My vehicle was crashed into whilst parked when I wasn't in it. I wanted to resolve the damage via the third party to help save them money (a colleague crashed into me and admitted full liability there and then) so I approached the third parties insurance after…
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** WARNING ** Currys eGift Card expiry not as described on their website.
If you have a Currys eGift Card be careful about the expiry. Below are three links to different pages on Currys website that make it clear that the expiry is 24 months [2 years] after last use or balance enquiry. However, I have been informed by their Customer Solutions Advisor that the expiry is fixed at 24 months [2…
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Ford Focus "Intelligent Speed Assistance" (Not)
So, Last December I purchased a 2020 Ford Focus under the "Ford Direct" scheme through my local dealer. I've done it before and been very happy. To cut a long story short, the "Intelligent Speed Assistance" on the car which can limit the car to the prevailing speed limit is, in my view, useless, because; It goes blank when…
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CCJ, Third party order Now court date...what next? Advice please
I have a CCJ awarded against a tradesman for around £2k, took half of full payment and didn't do they work. They didn't even defend it. Now had third party order (has £1 in account!) and a hearing at the start of next year. What are the options now? it's a one man Ltd company. Is it worth sending bailiffs to their home? Am…
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Samsung tv
My 3 year old samsung tv has broken down bought directly from Samsung. they wished me to pay for a repair as warranty expired but I think it's not fit for purpose Mother board defective) under consumer credit act. after many emails they agreed to replace tv like for like, as part no longer availably. However now have…
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Post Office didn’t give me valid proof of postage what can I do?
I returned something Freepost a few weeks ago. The store are saying they never got the return. The post office when I posted it never weighed my parcel and printed off a slip to show I posted it, but because there’s no weight on it, the store are refusing it. Thinking about it now, the post office was really busy and the…
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Homebase Administration
Is it right that Homebase won't offer refunds on any goods purchased since they went into administration? I bought two tins of paint in store on 13th Nov 2024 and only needed one but when I took it back to store on Saturday 16th they said they can't offer a refund. The man in customer service gave me the head office number…
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Missing payments from Quidco to Nationwide
I've recently realised that my Quidco withdrawals over the past 8 years or so have been paid into an incorrect account. My name and sort code were imput correctly but my account number had one digit wrong. Nationwide had previously told me that no one has that account number and that the transactions were 'floating' in…
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Advice sought! Fencing
If anyone can offer some advice I'd love some help. I've been craving privacy as my neighbours are frequently coming in to my area of garden. I own the downstairs flat and they rent the upstairs one. I have some good quality fence panels and found a gate on Facebook marketplace. The fence guy said he could install the gate…
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Non refund on gift voucher
Hi there, I hope someone can help me. I bought a gift voucher a year ago for a family member for a spa day and lunch. The spa encountered a fire very shortly after this and has still not reopened a year later. After calling and requesting multiple times for a refund they have said policy is no refunds and that they will…
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Boiler Service engineer left my boiler with a fault!
I organised a service and gas safety check for my tenants boiler, the servicing went well and the boiler was declared to be in good working order, the following morning my tenant contacted me to let me know the boiler was making a noise and struggling to provide hot water, the boiler needed a reset and then it was okay for…
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Samsung S22 - Potentially faulty hardware out of warranty
Afternoon all :smile: I'm looking for some advice. I have a Samsung S22 which appears to have developed a hardware fault 2 months out of warranty. (Purchased directly from Samsung at start of Sept 22). It is restarting at random times, even when not being used. This seems to coincide with an update to the phone, and also…
