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Email address for Argos to send complaint
Does anyone know of an email address that I can send a complaint to Argos? It looks like I can only send a letter in the post which seems so antiquated for this day and age. I bought a suitcase from them on 31st August to take on holiday on 21st September. I was away until 6th October and whilst away noticed that some of…
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Small claim costs
Hi, I am taking a car dealer to small claims court, claiming around £2000. The fees are clear in terms of applying but after that I can’t see how much the fees are if it actually gets a hearing. It’s not on the government web site. I need to know how much I stand to lose if it doesn’t go my way. It’s £115 in this claim…
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CDER Group HMCTS Warrant / Order Power to Enter Premises - Replying to them
Hi there, We had a visit from CDER Agent who dropped a letter for a fine to someone we do not know. We had earlier received two letters in last few weeks on this person's name which we returned to sender. We are living at this address for over 20 years and we dont know who this person is using our address. I want to send…
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Ombudsman distinction between "claim" and "complaint; Section 75.
I complained to a supplier that I had not received the service it was contracted to provide. The supplier did not accept my complaint and I then asked for my money back. The supplier refused. I then made a Section 75 claim to the credit card company through which I had paid the supplier's fee. The credit card company…
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Distance selling rights on on-line comtent
I purchased some on-line content on 6/7. it was stated no refunds but I don’t think I’ve received the entire package, I’ve tried contacting various ways but no response. i think distance selling changed to consumer contracts legislation. what are my options? is there any rights within 14 days or do I just go via my credit…
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Love holidays have cancelled my hotel but refuse to give me a refund for the pegasus flights
Yesterday, I had an email from loveholidays to ask me to download the loveholiday app and on it I see there is a message thread informing me that the hotel i had booked in my package holiday has been closed. There has been no official email just a thread that i probably would not have seen if i did not want the app. They…
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Amazon: making a small claim
I've reached the point where I need to make a claim against Amazon in the courts. Amazon admitted it had delivered a package to the wrong address and agreed to issue a refund. This all happened on the same day the item should have been delivered and is recorded in my Amazon customer service chat. The problem is the refund…
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Clarity needed on money found on the floor please.
Wasn't sure where to put this but here goes. What happens if someone drops some money on the floor of a shop they are in and it is then picked up by someone else shopping in the same shop. In this case someone dropped a sum of money which was picked up by another person. The shop was very busy and the person picking it up…
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How do I respond to an email threatening court proceedings?
Hello, I hope you can help me. I have been in dispute with a company who has sent me an invoice which I believe I paid their fitter for. We have been going round in circles, getting no-where for some months and now I have received an email saying that if I don't pay their invoice they will be taking me to court. What…
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Eyelife eye care subscription 17% increase
Hi In August I took out an eye care subscription with a local independent optician. It cost £18 a month and you are committed to it for 18 months. They have just advised that the price will be increasing to £21 a month. I was concerned about a 16.67% increase so double checked the terms. It says: "Alteration of monthly fee…
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Body sent to wrong funeral home by care services.
Hello, My Uncle died recently at home whilst under constant care. It was during the night and the carer just rang the nearest funeral director to have the body removed. My Uncle had a prepaid funeral plan from a company which this particular funeral director didn't work with. The next day body then had to moved to the…
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Car repair warranty claim - return to base costs
Hi, I'm really hoping to get some advice as I've been left very frustrated by this situation! Last October the gearbox/clutch failed on my car. After searching online I found a company that had workshops all over the UK, 1200 positive reviews, competitive prices etc. One of the workshops was apparently local to me so I…
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DONT DO REFUNDS
Hello. My son bought a second hand part from a company on line for his car. Unfortunately that part isn't right for whatever reason it doesn't fit. He contacted the company and asked for a refund explaining that the part doesn't fit. They told him that they don't do refunds only exchanges, there is nothing at all on the…
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Sofology Property Damage
Sofology damaged my property on delivery and refuse to take any responsibility or compensate because it's my word against theirs. There is damage on my door frame where there wasn't any before - I spotted it straight after they left. I am going to the ombudsman now. I bought on an Amex credit card. Any chance I can also…
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EX322/N323 warrant of control (bailiff)
So I have to send in the bailiff to collect a court award for c£6k I have a fee to pay but its not clear how this can be paid other than by cheque which my bank don’t support, any advice?
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Repair issue with dehumidifier
Looking for advice or opinions here: I have a Meaco dehumidifier bought so far as I remember in February 2021. It has just developed a fault. I looked into sending it to Meaco for repair: I am aware that it is out of warranty and am happy to pay any reasonable repair charge (so far as I am concerned, this would be up to…
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Currys trade-in discount
A few months ago, I bought a new Samsung Watch6 from Currys, with a £50 refund for trading in my old watch. My old watch was in excellent condition, fully working, not a scratch on it, and I'd been wearing it every day up until when I bought the new one. I sent the watch to Currys in good faith, but Currys responded saying…
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Section 75 on a Pram
Hi All, I'm banging my head against a wall and don't know where to go from here. Looking for some advice from anyone else thats had a similar experience. I bought a pram for my daughter intended for our granddaughter when she was born. It was bought in Feb 22 and she was born at the end of July. It July this year it broke…
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Breach of contract but no refund.
I am after some advice. Back in June I went to a local bridal shop to choose a wedding dress. Having found one I loved, I paid a £950 deposit to secure the dress. I did at the time sign a terms and conditions document, which stated the deposit was non refundable. Last week the dress shop rang and told me that the dress I…
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Website refused to refund!
I returned a jacket to this famous brand, using their free label from Yodel. Weeks later, I went to the same drop-up shop to collect other parcels, I shockingly found out the parcel had remained in the store. I had provide the proof of postage to the company. According to Yodel's tracking, the parcel had been delivered to…
