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Do I pay for Windows where quality is poor?
Hi, I've just been getting my house done up with replacement windows by a company with a decent rep, but the Glass which has a "lead effect" has a poor finish on at least 5 different panes of glass! The fitter has agreed it's not good and I have told the company that the glass will need to to be replaced as it looks bad…
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Seller not refunding returned order
I bought online 4 largish items and returned one of them as it wasn't quite right. Seller confirmed they had received the item and said they would refund, I'm still waiting for the money. I've emailed several times and they keep saying they will refund but they never do. This has been going on for about a month. Their…
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Used car purchase, undisclosed damage, distance selling and consumer rights question
I recently purchased a car through a distance-sale from a dealer. (No comments on making a car purchase without physically inspecting it myself first please, if I had been able to do that then obviously I would have, etc etc). Before purchase I went through a long list of potential issues, and requested multiple…
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Dunelm receipt policy
After paying at Dunelm, I was asked my email so they can send me a receipt. I declined and got a paper receipt. Apparently paper receipts are to be phased out and email receipts only. No returns will be allowed without an emailed receipt. Is this legal? Not everyone uses a computer and some do not want countless emails…
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Do online sites showing discounted items have to verify the Original Price shown?
I recently bought a Kids Build Your Own Fort Kit from a website claiming to sell items for major discounts. I paid £19.99 for a 'large set' supposedly saving 60% on the "original value" of £49.99. I then paid £5.99 for postage. When the fort arrived, it took me a few minutes to actually work out what I was looking at. I've…
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LG faulty item still within 12 months warranty
I contacted LG on 28/10/24 to report a fault with our washing machine following it stopping mid wash and an error code appearing (still within 12 months warranty). I was reassured the matter would be dealt with promptly but this has not been the case. Below is a timeline of events 27/10/24 - washer stops working mid cycle…
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Diamond White Aligners Nightmare
Ok bare with me, this is a looong story, but I am really hoping someone can help, as I don't know where to go from here. I am now well over 2 years into my journey with Diamond White, and the way it is going I suspect it will be ongoing for at least another 2. I spent a lot of time researching aligner companies whilst I…
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Khyam Tents Purchase June 2024 Lifetime warranty - Now in liquidation. Any rights?
Back in June we needed to repalce our damaged unreparable tent so after a lot of research and consideration we purchased a Khyam airtent at a cost of around £2k. This was a very considered purchase due to the high cost. We camp alot and did lots of research into the what the best brands were and best value for money would…
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Laptop out of stock?
Hi, I'm unsure what my rights are on this. I bought a laptop online at scan.co.uk They had a problem on their system so they only had one left in stock that been used as a demo machine at their reception. I was offered to get that one for £50 off. It now looks like they are unable to get any more of the model I ordered in.…
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Membership money taken, but cannot access website or any of the benefits!
I took out an EveryIcon membership with the Everyman cinema in September, which includes 24 tickets amongst other benefits for a monthly fee. However, the website and app are absolutely rubbish and most of the time are completely down, so I cannot even see the listings, let alone book a ticket or use my "free" ones. The…
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Item sent after order cancelled. Who pays return costs.
Hi. I placed an online order for an item that was listed as ‘In stock’. The retailer emailed me the following day to say that the stock listing was an error, the item was not in stock, but was due to come back into stock. I emailed after close of business on the same day to say that I needed the item by a specific date and…
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NBCS threatning to take me to court
I bought 4 items from house of fraser, but the package was empty so i decided to ask house of fraser for a refund. I started a conversation with them going back and forth saying i needed a refund since it is a lot of money (£250). That ended up taking too long so i went to my bank and raised a charge back. House of fraser…
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What counts as 'proof of sending'
Hi, I was wondering if anyone had any advice with a problem im having with an item I have sent for return. I purchased two pairs of shoes online from a large, well known retailer. I sent one of them back using their courier, which they paid for (they send a label to me once I reported the return). I then took the parcel to…
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Finance company issue
I bought a van on finance ( hire purchase) the van has a fault that no one can find There is talk about the finance company cancelling the agreement and the van being returned. I don't want this. The van is my business without it for even a few days puts my business in a very poor position and I will lose work/contracts.…
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Claiming a refund for faulty double glazing back door
We purchased brand new windows and doors for our whole house in September 2023. We had a number of problems with the company, which were eventually rectified by December. Or so we thought. The door they originally tried to fit was the wrong size so they took it away and fixed it in their workshop, however they obviously…
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Moved: Service charges / late payment charges
This discussion has been moved.
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Faulty goods
My nearly year old watch has been deemed faulty by the jewellers where I purchased it from. They are offering me an exchange watch which I'm happy with. I also have a 3 year insurance policy for the watch, sold to me by the same jewellery shop. I had to claim on the policy about 3 months ago for new glass as I dropped it…
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Refund issue
I posted it before, and PayPal ruled in the seller's favour as these outsourced CS could not deal with issues llike this, so it's easier for them to let the retailer win. Long story short. I returned an item to a retailer due to fit issue, and their courier seemingly lost the parcel and denied the refund, saying that they…
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Asda sells service tills
Hi. I visited Asda 2 weeks ago. I attempted to pay for my shopping (£5.50) at a self service till. I scanned the shopping, and paid by card. The card machine said transaction approved. I then noticed that the till had gone back to the prepayment screen. I mentioned it to a member of staff. They didn't seem to know what had…
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Bathroom cabinet developed fault - supplier saying its normal wear & tear
Pretty simple really, bathroom cabinet has de-laminated 20 months after it was installed, moisture has caused it to bubble. Wrote a complaint to the supplier, they are saying it's normal wear-and-tear and refusing to do anything. Unit cost £749 new. I could understand the 'wear and tear' argument if there was a knock or…
