Car warranty

disgruntledinscone

Hi. I have bought a used car from a dealer. The purchase included a six month warranty included in the purchase price. The car needed replacement parking sensors which the dealer arranged by booking into a electrical specialist workshop. I collected the vehicle and had to pay for the work £250  before I could drive the car away. The dealer now says I have to claim the money back from their third party warranty provider. Surely this can't be right.

born_again

Well that will depend if the warranty covers the replacement...

disgruntledinscone

Surely the contract is between me and the dealer, not with the third party warranty provider.

born_again

You should have told the dealer you want them to repair under the consumer rights. Sounds like they have passed it to a 3rd party as a warranty claim.
If you want to get your money back, then you will need to contact the warranty co. Given you paid the company who did the work.
But I would not hold out much hope, given how little these warranties cover & sounds like no approval granted for the repair.
So you could end up arguing with dealer & a letter before action maybe the only way to stand a chance of getting the money back.

MattMattMattUK

disgruntledinscone said:

Surely the contract is between me and the dealer, not with the third party warranty provider.

Most of these are third party bolt on products, not a relationship with the dealer. 

Ayr_Rage

disgruntledinscone said:

Surely the contract is between me and the dealer, not with the third party warranty provider.

That'll depend on how the purchase contract for the warranty was incorporated into the overall agreement.

If it is a third party warranty then the contract is more likely to be directly between you and the company, with the dealer as an intermediary.

Time to hunt out the documentation.

Aylesbury_Duck

disgruntledinscone said:

Surely the contract is between me and the dealer, not with the third party warranty provider.

We can't tell from here. What does your paperwork say?