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Lost car
We bought a used BMWX5 from BMW Leicester garage in March this year, it went into another BMW garage Warwick 2 weeks ago for a recall and a service. 6 days later we breakdown on the motorway and the feedback from the garage is that it needs a total new engine !!. BMW are saying the warranty doesn't cover it and so you get…
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Amazon Prime 'free delivery' not all it seems
Increasingly I'm finding items on Amazon Prime with 'free Prime shipping' are cheaper when I log out of Amazon and buy as a non-Prime member. See the attached for example. £18.99 with free delivery but when I log in to Prime it becomes £26.99 with Prime delivery. The non-Prime cheaper delivery isn't even an option in the…
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Mis-sold the required hours for my masters degree
So I started a masters degree in September. according to the prospectus it would require "On a typical week during term you will work around 30 hours: 10 contact hours and 20 hours of self-study. " but on starting I've have found it is actually 54 hours: 18 contact and 36 hours of self-study. I've spent the past five weeks…
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Asda security searching my mam when she had paid!!
I wanted to know how other than calling, I can send a complaint to Asda, my 78 yr old mam recently visited, paid for shopping but makeup she bought and paid for put in her handbag. (Bear in mind we're encouraged not to buy bags) My dad had receipt, went to car to load car while she put lottery on. No alarms went off,…
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Malfunctioning kettle only 2 years old
Can anyone advise on where I stand. I brought a kettle in 2022 made by a well known brand. However the button which opens the lid of kettle has stopped working properly. To give context my last kettle last 22 years. I'd expect it to. At least last long than 2 years before it broke/malfunction. I've spoken to manufacturer…
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Music Magpie
Good Morning, Two weeks ago, I sold a product to Music Magpie, which has been confirmed as signed for and delivered. I understand that processing typically takes seven days. However, after contacting them, I was informed that the item has been misplaced. Although I no longer have the physical Post Office receipt, I’ve…
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Financial Ombudsman Service facing reform as new consultation launched – here's what we know so far
The free and independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – could be reformed in future, the Government has announced. But it's still very early days – for now, there are NO changes to how the Ombudsman works and you can still escalate your…
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Unsure how to move forward with Fitbit/Google Store
Can anyone help please? I've typed these details so many times to Fitbit and Google Support that I will try and provide a brief timeline. End of June - got in touch with Fitbit support because my trusty Versa Lite had died. It was old and out of warranty so they couldn't help but kindly provided a discount which enabled me…
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Partial refund offered for incorrect item
I ordered a Firestick 4K Max from an online company, after checking it out on Trustpilot. When it arrived it was not the model I ordered. I contacted them immediately and asked them how to return the item, which I couldn’t find on their website. After a month of messages back and forward they have now told me I’ll only get…
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Appliance failing consistently after warranty around 1-2 years but hundreds report same fault
Hi All I bought a Samsung Microwave in Oct 22 and just over 2yrs on the START button has stopped working and one other button. Looking at the reviews there is a years worth of reviews all saying the same thing after 1-2yrs use. This was an expensive combination microwave at £249. They want me to pay £140 to get it fixed!…
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Garage faulty part - Who is responsible?
Hello all, My girlfriend’s van needed a new alternator around 12 months ago and so we took it to a local garage, they carried out the work and things were fine initially. Fast forward to January 2024 and she starts having problems again, I contacted the garage to take a look but they were full for weeks so took it to an…
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Volvo Car, 1 week ownership ISSUES
Just picked up my 20 plate XC90 last Friday (so not even a week yet) 2 points I’ve got hopefully people can help!? 1 - Car was in today due to heavy sweat staining and looks like this is unable to be rectified, after being deep cleaned. And garage doesn’t seem to think they can get this out and are now saying it’s worn the…
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Toothbrush from Amazon seller- any rights
Hi folks, I bought an electric toothbrush from Amazon about 10 months ago, It was an Amazon seller. While initially very happy with it, as the charge lasted a month or so, now I have re-charge it every 3-4 days at most, so not really happy with this. I believe the return window has closed last June, and it seems the seller…
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Faulty ebike refund query
So I purchased an ebike from Halfords in May for £1800. August come around and the bike developed a fault so I took it into store to be fixed, Told me they would order a part this never happened due to issue with the manufacturer. In October I got a call that they needed to run some test for the manufacturer to confirm the…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Do I pay for Windows where quality is poor?
Hi, I've just been getting my house done up with replacement windows by a company with a decent rep, but the Glass which has a "lead effect" has a poor finish on at least 5 different panes of glass! The fitter has agreed it's not good and I have told the company that the glass will need to to be replaced as it looks bad…
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Seller not refunding returned order
I bought online 4 largish items and returned one of them as it wasn't quite right. Seller confirmed they had received the item and said they would refund, I'm still waiting for the money. I've emailed several times and they keep saying they will refund but they never do. This has been going on for about a month. Their…
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Used car purchase, undisclosed damage, distance selling and consumer rights question
I recently purchased a car through a distance-sale from a dealer. (No comments on making a car purchase without physically inspecting it myself first please, if I had been able to do that then obviously I would have, etc etc). Before purchase I went through a long list of potential issues, and requested multiple…
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Dunelm receipt policy
After paying at Dunelm, I was asked my email so they can send me a receipt. I declined and got a paper receipt. Apparently paper receipts are to be phased out and email receipts only. No returns will be allowed without an emailed receipt. Is this legal? Not everyone uses a computer and some do not want countless emails…
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Do online sites showing discounted items have to verify the Original Price shown?
I recently bought a Kids Build Your Own Fort Kit from a website claiming to sell items for major discounts. I paid £19.99 for a 'large set' supposedly saving 60% on the "original value" of £49.99. I then paid £5.99 for postage. When the fort arrived, it took me a few minutes to actually work out what I was looking at. I've…
