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Predatory reseller website
Hi all, I've looked for a similar caseot to mine but haven't t found one. In all instances, I found someone attended a property and was therefore entitled to a call-out fee. My elderly mother was looking for someone to visit her house to troubleshoot an issue with her Nest thermostat. She found the…
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Refund for Cancelled Cineworld Unlimited Membership - What are my rights?
I paid for a Cineworld Unlimited membership using Service Seats vouchers purchased via BlueLight Card. My local Cineworld is closing in January and rather than refunding me for the unused 5 months, Cineworld have said I need to contact Service Seats as they are responsible for the refund. As Cineworld are breaking the…
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Delivery van damage to my front garden
Today a Curry's van delivered to my neighbours house causing damage to my lawn and drive edging, anyone please know how to claim compensation. I have CCTV film as evidence and photos.
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DFS delivered the wrong size sofa
I'm in England and bought a 3-seater DFS sofa online 2 months ago as it was not in store for us to see in person and it was delivered tuesday 18th December (less than 1 week ago). It measures much smaller than what it says online which says 204cm wide but we measured it at 196cm, which is what the 2-seater version…
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Pre-paid returns missing, issue with refund
Hi sorry for the long message below just looking for some guidance In mid march i purchased some trainers from footpatrol, used them before always ok unfortunately they did not fit so i completed the returns form and used the pre-paid royal mail 48 tracked sticker that came with them to return the package at my local post…
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Contract is 12 years old, neither party holds a copy
Hi all, I've recently taken over managing a local sports team, we have a 20ft container to store our equipment which costs £900 per year. This contract was taken out 12 years ago, confirmed by the company, and neither party holds a copy of the contract. How do I get my team out of this fund draining contract? A new…
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DFS returns
We bought a sofa 8 months ago which is on finance and we have had someone out from DFS 3 times, twice repaired and the third time I refused due to the same issue failing each time it was repaired. I have now lost faith and want to swap the sofa for a different one but not sure what my rights are. I thought that the sofa…
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Misled over mattress disposal service
Hello, I recently bought a new mattress from originmattress.co.uk . So far the mattress seems good. When I was looking at purchasing it, I noticed they had a mattress disposal service for £54. The check box option at checkout said 'One mattress disposal'. As I am in the process of moving house, I actually had four…
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Philips Electric Shaver Series 1000 battery
I have a Philishave - Purchased from Amazon, a little over 2 years ago - the battery no longer lasts more than 3 days from fully charged.I have had Philishaves for 40+years and have never had a complaint before - but this is poorWhat are my rights ?Should I try Amazon or go direct to Philips ?
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Laptop hinge failure
Merry Christmas! We have bought a laptop online in July of last year. Day before yesterday the hinge of the laptop broke whilst closing the lid which in turn damaged the screen. Called them up yesterday and asked for it to be repaired as I would expect a laptop to last more than 18 months of use. They kept saying that I…
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30 days return policy when company is closed for 9 days over Christmas period
My husband asked what I wanted for Christmas, I said a locket with photos of the kids, either for him to put in himself or for the company to engrave. I sent him links of various lockets. Anyway opened my gift today and it's the locket but it's not personalised - he thought photos would have to be added after but he should…
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Bifold door problems
I purchased 3 Shuco bifold doors in 2020 for approx £12k and when they were finally installed after the first Covid lockdown there were a number of problems. I raised these with the company that supplied the doors then they decided to ignore all correspondence from me. My last letter to them stated that I would pursue them…
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vision express return
i have returned a pair of glasses from vision express via their pre paid return label with evri. it seems evri have lost the parcel but looking at their non compensation list glasses are on it. if i had choosen evri even though they do not compensate for the item being set i would imagine is my fault. but as i did not have…
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Royal mail delivery
Hi guys, I placed an order from Pro Direct and they use Royal Mail as the courier. On the day of delivery, I wasn't in so they left a card in my letterbox that the parcel was in a brown bin. Upon checking the brown bins, the item wasn't there. Ourselves and my neighbour share bins and after speaking to them, they haven't…
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Paid c£500 to Currys and goods given to someone else, Currys refusing to help
Ordered a coffee machine from Currys c £500 and husband went to collect it and was told someone else had collected it (they have refused to give details or check CCTV and no-one else has my details and not us). They also added we now have finance on our account, again not us. No other issues with bank. Paid by debit card.…
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Refusing to sell at sale price
Hi, hoping someone can help. We’ve been to Next today and my daughter was delighted that the kids clothes were marked in pen at reduced prices on the tags. She picked a few items to buy with some Xmas money, but when we went to the till, the staff said sale prices don’t apply until Friday? Outside there was a banner in the…
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TV faulty after just a year - what are my rights ?
Brand new and via a well known retailer on their eBay store Almost exactly a year later noticed grey/black borders across all four sides. Problem is random and sometimes after a switch off/on it fixes itself. Went through all the usual troubleshooting with Samsung then agreed a warranty repair , just in time before…
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What rights do I have in relation to preventing a service auto-renewing?
This relates to The AA specifically. Have been a customer for over a decade, realised recently that the annual fee has gone up and up, found that it's a racket that they're well known for running, so cancelled the direct debit and intended to renew by card only if they'd give me a competitive price. Accidentally missed the…
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Netflix
I have a "standard with advertisements" Netflix plan. One of the shows I have been watching for several weeks now has a message stating I need to upgrade to watch all shows. I feel a bit annoyed about being forced after watching for several weeks but I will cancel before being forced. Has anyone else encountered this? Does…
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John Lewis refusing to hand over the item I bought.
Hi guys, first post on here so please be gentle. :) I'm absolutely furious today, since I bought an item...a Samsung Galaxy Watch...from John Lewis on Wednesday that they are now refusing to hand over to me. Do they have the right to do this? I bought and paid for the item on Wednesday. Then yesterday they sent me an email…
