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Faulty treadmill?
Back during lockdown (when all the gyms were closed) I bought a treadmill from Argos for £650. It's been used semi regularly since then (at least once/ twice a week on average) and I've never had any problems with it - if anything it performed better than some gym treadmills - until last week. Used it fine one day,, the…
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Faulty laptop.... Do I have to accept a repair?
Hi, I'll try to keep this brief so please ask if I've missed out info... Laptop bought late June. Online purchase. Opened 6th July and it would not switch on. I messaged the retailer on 6th July. They said it was a build up of static and sent me a list of things to do to resolve it. It came on. It worked a few times. It…
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Payment dispute
I bought a gift card and website crashed payment came off. The terms said usually it bounces back however it’s cleared by chase account and I had to raise a dispute. Company called Eneba and they are ignoring emails me. Surely they have to either A provide the gift card or refund. My account only shows the purchase I…
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Scottish Consumer Legal Rights (Small Claims Court) on Private Sale of 'Faulty' Electrical Appliance
Hi, I seek some clarification on the legal position regarding the sale of an American Fridge Freezer with Water Dispenser/Ice Maker. The fridge freezer was bought via Gumtree and was not viewed or tested at the point of pick up. It was not advertised as having any faults and the seller claims was working before sale…
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Wickes not taken payment from credit provider
I had a Wickes kitchen installation, and I purchased on By Now Pay Later terms with 9 months interest-free for 9 months, provided by Navouna finance. This 9-month period would start from the date the kitchen was delivered. The initial delivery date was in March 2024, (now October 2024), and I haven't had any kind of…
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Yopa fee
Greetings. We put our house on the market earlier this year with YOPA, after an initial flurry with one viewing within the first couple of weeks and the same people coming again to look. We have had nothing at all from them. Last week, we decided to take to property off the market as things are not moving at all. We have…
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Car broken down from issues before I got the car
Im having issues with my car I got on finance, it was a used honda with around 25k miles. I have had it for just over 6 months and it broke down, parts of the engine had to be replaced but this was covered by the manufaturers warranty, but upon replacing these parts they discovered there was crash damage to the condensor…
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Proving who you are - the other end
Octopus called me on Friday and then asked ME to prove who I am by giving the personal details I'm usually asked for when I call them. I said it was them who had to prove who they are not me and they said they couldn't talk to me about 'the account in question' unless I proved I was the account holder because of GDPR so we…
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Virgin media taking away channels
Virgin media has taken away TNT sports from my package and if I want it back they are saying I have to pay £18/month extra. It was one of the main reasons I went with the TV package, how can they do this? At the time it was included as standard and I have the official channel list with what comes standard with the Maxit TV…
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EV charger out of warranty but only broke after the company updated it.
I bought an EV charger from OHME 3 years ago. They no longer make this particular charger. It worked well until 2 days ago when it stopped connecting to the internet and so was no longer 'smart'. It does still charge a car but not how it is meant to. 2 days ago I also received an email from the company saying they had…
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Arnold Clark Faulty Car
I purchased my car last July. By the November a fault occurred. The fault persisted for over a year, with the car being sent to the garage 5 times to fix. Each time I was told it was something different that was causing the same issue. After 5 attempts at fixing the issue it's still happening. I've lost all faith in the…
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Could someone please advise me
I bought a second hand car, a 2018 Clio I bought it last month (sept 24th 2024) from an independent car dealer close to where I live, used them before for servicing etc. Paid by bank transfer, I traded in my car and my mums (total trade in was £5500 so made the rest up myself. Headlights were accidentally left on one night…
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Warranty
My Sony Bravia Tv has stopped working and has the 6 blinking red light issue. Called Sony went through the updates and factory reset still didn't resolve the issue so I was told they would replace the tv. I sent all the requested documents now I am being told I am 6 days out of warranty and that they will not replace tv…
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Independent carpet inspector
Hi there, I had a carpet fitted a week ago and it is proven to be a nightmare: I have scratch marks left along the carpet (appeared to be due to inappropriate use of a tool), baggy areas everywhere, and an area badly wrinkled/creased. The conversation with the store is not going very well, they are happy to refit it, but…
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plumber ripping me off?
Had an emergency plumber out at the weekend during the day. His english wasn't amazing but I thought he understood everything. I'd agreed a call out fee with a company £70 that had decent reviews and I knew what the job was but couldn't fix it myself. I clearly explained the job both at booking and to the plumber when he…
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Mobile number porting - Network have made a mess!
I had submitted a request to port my mobile number to my network on Friday. They have made a total mess of it. Here is the sequence of events. 1230 on Friday: Request submitted to port my mobile number ABC to my new number XXX. I was told this would be done within a few hours, or latest within 24 hours. Both numbers active…
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Can you return mobile phone after 2 days if you have used it with a sim?
Hi! I made a mistake and ordered a phone that is huge and heavy. - It said nothing about the size when I ordered it and didnt check - I urgently needed a new phone as my last one died suddenly and was unusable with an unusable screen. I now realise that my new phone is not workable for me and I need to return it to Amazon.…
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Foreign suppliers - is there any way to get a refund?
Firstly, why are foreign companies allowed to have a ".co UK" website. It is misleading and it there is no reason for it other than to fool their customers into thinking they are a UK company. Secondly, is there any way to get a refund? I purchased two tankinis but they didn't fit properly. I tried sending several emails…
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Wren Fitted Wardrobe
Morning Any advice on my consumer rights please. We designed fitted wardrobes with Wren, when they came out to measure the space, the design had to be altered as there wasn’t room for the bottom drawer on each side of the chimney breast and the installation plan was altered accordingly. The design shows floor to ceiling…
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LG TV Software Fault
Good Morning, I wondered if someone could best advise how to proceed in relation to an issue we’ve had with our LG TV for the last few months. We have an LG 55 OLED B2 TV which we purchased from John Lewis in May 2023. We mainly bought the TV for use with a 4K Blu-ray player and it is setup with a sound bar system as well.…
