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The fragrance shop - 3+ months still no refund
Can anyone give me advice on what to do next please? I bought an item from the fragrance shop as a Christmas present. I paid online and money was taken out of my account. However, they also took it out of a Klarna account, hence I was charged twice. I contacted klarna and the fragrance shop, Klarna stated it wasn’t…
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Curtain damage/small claims court
Hi everyone. Hoping to get any advice insight that anyone can help with. The issue was I wanted my curtains rehung after builders took them down (I could do this myself but needed to get the hook placement right to get the correct wave pattern). I asked the curtain manufacturers to help thinking this would set me about…
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Melitta coffee machine 3 years old, faced with a £600 repair bill
I liked my Melitta machine - although the quality of the coffee was not quite on par with basic manual espresso machines, the convenience of having a cappuccino at the touch of a button was the key selling point. However it is a bit of a leap to call it "smart" - the app is terribly limited and flaky, and it does not work…
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Zara - mis-sold two bedside tables only delivered one and now say they are out of stock
My daughter has just bought her first flat - very exciting, lucky girl. I purchased two bedside tables for her as a welcome present from Zara. They have delivered one and said the other had been sent back. They now say it is out of stock. Obviously she does not want one without the other. They are only offering a refund on…
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Paypal Hacking advice
Hi, Looking for some advice if possible. Recently i got hacked, they had access to my phone sim, emails and banks. They set up numerous accounts in my name, investing accounts, shopping accounts, business sim accounts, everything! Due to them having access to my phone and emails they changed my passwords on everything and…
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Getting My Money Back From SmileDirectClub Financing
Last year I bought into SmileDirectClub a month before they entered administration, and they couldn't really uphold their end of the deal, so I contacted my bank to get my money back. The way paying for it work was in the form of financing through another company called Tabeo. I easily got the money back from my bank for…
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MCOL - Request Judgement: Issued
I've submitted a claim to MCOL. The defendant hasn't replied or admitted. Now the status of the Judgement is "Issued" but I don't see any CCJ being issued. When I click on the "issued" link it opens up a PDF with "Request for judgment and reply to admission (specified amount)". Is this as good as a CCJ? Or do I need to…
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Out of contract termination fee
I've changed my business broadband and phone from BT to other companies (saving of over 50%). I was a bit slow in changing after my BT contract ended, finding the cheapest that covered my area and would supply a business took a bit of doing. So stayed with BT for a couple of months out of contract. I received my final bill…
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Taking dealership to Fast Track court
I putchased brand new Hyundai for £27500 In November 2024. I reported a quality issue with the gearbox and random engine stalling (video evidenced) within the first 14 days. I rejected& the vehicle on 26th day after purchase. I agreed with the dealership for the local branch to inspect the car who claimed that the car has…
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AXS selling tickets on artist pre-sale at £540 plus fees but lowered prices by over £200 later sales
I bought tickets on aeg/axs artist pre-sale for £540 plus fees of £56.50 (front A, row b)and transaction fee of £2.50 - total of £599. A day later with other pre-sales (AEG, spotify) and also the general sale, the same row seat prices were reduced to £307.85 plus fees. Row A seats were on sale at £339.45! The over £200…
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Gift cards and being charged a different price at the till
Hello, I would appreciate some advice. A well known supermarket chain sells Gift Cards which you can use to purchase goods in its shops and online. Those Gift Cards themselves are sold in stores and online and are worth the face value of what you purchase them for. So for example, a £20 Gift Card costs £20 to buy and has…
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Faulty item bought at Auction
Hi everyone. I would be grateful for your advice please. I recently bought a battery operated Strimmer from Supreme Auctions through the I bidder site. There was no mention that the item was not working. When I received the item a couple of days later i found that it had a note inside saying that the battery charger was…
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easy jet seat prices
Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them. Prices are higher for reserved seats on package holidays when compared to a flight only price. When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from…
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Carpet cleaner missing parts
My partner bought a Spot cleaner direct from the manufacturer and delivered on 24/3/25. On opening the boxes she discovered that ar least 1 part is missing and maybe 2 more as on the box, manual and website have different listed as being in the box/order. She called them but after 1 hour gave up so sent an email. So far no…
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Is it legal to charge my card again 8 months later?
I was wondering if anyone could give me any advice on this please. I bought a dress via eBay that ended up coming from China. When it arrived it didn't fit so I arranged with the seller to send it back. I had to pay all the return postage. As soon as I proved it was on the way back to them they refunded me for the dress,…
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Online order - No postage update and no contact with company?
I've been searching online for the best place to get help on this issue and have landed here. On the 1st of April I order a chef's knife for £39.99 from orient knives own website. I already own a knife from them that was bought for me as a gift, so I know the company and website are legit and reputable as well as many…
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Boiler Installation & Servicing Issues
Good evening all, We'd (my husband and I) would very much appreciate some advice please. We brought our current home in Sept 22. It had a 20+yr old oil boiler in situ which although was working, used a lot of oil & was unable to power the shower - so we looked into local trades for a new installation. We found a chap who…
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Purchased goods from Netherlands that never arrived
I purchased a pre-order product online from the Netherlands for about £800 using my debit card almost a year ago. 4 months later they sent it using FedEx but the delivery failed and they can't locate the product. The vendor has previously told me they can't process a refund until they receive the product back. FedEx are…
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Second hand car from dealership - massive repair bill consumer rights query
Dear Forum, I bought a second hand mini in Oct 2024 from a reputable, nation wide mini dealership that undertook checks of the car prior to me purchasing it. I also took out their 12 month warranty to be extra peace of mind. In addition to easily fixed issues with a radio and fan belt, I identified an easily missed but…
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Vax Gauantee
Hi guys, I bought a Vax hard floor cleaner in March 2021 with a three year warranty. Unfortunately, a pipe split from the main body to the head of the machine. Vax were very good, and replaced the machine, minus batteries, in February 2023. All good so far. Now this replacement has also had the same problem! On speaking to…
