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Getting dealership to pay for repairs done elsewhere?
I feel like I may have made yet another really bad decision today. Sorry for the long post in advance. I've recently had to move house, and where I'm now living has nowhere for me to charge my electric car (nor at my work). So just under 3 weeks ago, I collected and paid the balance of a used car (by bank transfer, if…
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Beware of Evri – Stolen Item, Suspicious Activity & Possible Scam!
I sent an envelope via Evri for next-day delivery (yes, I know, big mistake!) to a business with urgency. Here’s how it went: * They attempted delivery FOUR days later—on a Saturday (business closed) and again on Sunday (still closed). * Final attempt: Scheduled outside business hours, so someone from the garage stayed…
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Refund of deposit
Hi, i had a cold call from a security company regarding cctv and the rep was very convincing of the virtues of their system which seems excellent. I signed a contract and paid a £400 deposit! I then had second thoughts and e mailed their website to cancel as there is 14 days grace in which to do so. However, i then talked…
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Gutter Company Roof Damage / Section 75 Claim
Hi, It's quite complicated but bear with me.. We had all new gutters and downpipes supplied & installed onto the main house 2 years ago, the deposit (£700) was paid on my credit card. The work was carried out, the installers broke one of the gutters on the extension which wasn't being replaced. I agreed to them replacing…
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Wren Kitchens refund
Me and partner was buying a kitchen from wren but obviously cancelled it after a break up, it was in my partners name as contact and she paid a deposit of £1500 but then I made a payment of £1000 and £1500 and that’s all that was paid. Partner cancelled the kitchen and asked for the money back. They have paid into my bank…
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Martin Lewis: Faulty tech? Don’t let ‘em fob you off with ‘sorry you’re out of warranty’
If you've bought some tech that's gone faulty and you've had to take it back, don't let them fob you off with 'sorry you're out of warranty'. That's the message from MoneySavingExpert.com founder Martin Lewis' in his latest video. Watch Martin’s Warranty Schmaranty two-minute video, or carry on reading below... Read the…
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Debenhams return
I bought a dress for my daughter. When we tried it on her the sleeves were ridiculously long and the waist was too high and tight. The whole thing was out of proportion. There was a returns label/form in with the dress. I wanted to tick "not fit for purpose" but it was not an option on the form. So I ticked reason code 02…
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Currys PC Stopped Working After 14 Moths
As the title. I bought a gaming PC from Currys online in November 2023. It said on the website it had a 2yr manufacturers warranty (if that's relevant). When it went wrong I had to press the power button several times to get it to start then the following day I pressed the button and it did nothing. I phoned Currys…
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Am I entitled to a full refund?
Hi all. Quick question really, I purchased a computer, had standard 1 year warranty. Had problems within the first year and reported it to the retailers technician department. (Never went in for repairs, per their choice). Seemed to advise me on a temporary fix. Still having the same issues, and is now completely broken…
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Homebase Kitchen Order
I paid for a Homebase kitchen in October with my credit card - being delivered in January - I could have had it before Christmas but had no space but now Homebase is in administration - please can anyone guide me as to my best course of action? Thanks in advance
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Small business - refuses refund
Hi, I paid a £500 "deposit" to a small business to get on their waiting to have some work done in Sept 2023. The small business had various issues such as being "kicked out" of their tenancy and having to find new premises, plus issues with the building causing him to down tools for periods of time. As he works alone this…
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Royal Mail mis-delivered package
I attempted to trade in my old phone with Google in November, long story short, the phone was rejected (not factory reset) and their partner company sent it back by Royal Mail on 5th December. On the 12th December, the package is tracked as being delivered using Royal Mail Tracked 24 with a picture, but it is clearly not…
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Consumer rights act in relation to buying a car.
I bought a car last Wednesday. Prior to purchasing the car, I looked at the vehicle and noticed some staining on the fabric(quite visible) , the smell of cigarette smoke in the car and a few other marks. After discussing with the salesman, I made it clear that I would only want to purchase this vehicle, should the issues…
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Almost Famous gift vouchers
Sad to hear this chain is now closing especially when i purchased a gift voucher for my husband which we have yet to use. I’ve tried emailing them with no response anyone got any advice for this? Thanks in advance
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Have you ever been offered an incentive to give a product a good review?
Just before Christmas our founder @MSE_Martin posted on social media about being offered an incentive by the vendor to leave a positive review of something he'd bought https://x.com/MartinSLewis/status/1867588006607290654 @MSE_Emily from our news team is gathering stories from people who've had the same experience - has…
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Driving licence details obtained us fraud
Hello folks Ive Read older threads about this kinda topic but this is slightly different. I know il most likely over worrying but as it’s causing me anxiety I thought I’d ask here for help. so went to Busch gardens and there’s a stall there which was offering a free 7 night stay. Etc eyc thought I’d try it out as it looked…
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Online purchase “not fit for purpose”, what are our rights..?
My OH bought an automatic misting system for his tank of lizardy things, it’s mean to spray a powerful fine mist every set number of minutes to keep everything damp in there. However when he received the item and tried it, it was HORRENDOUSLY loud, I mean you could hear this thing from every room the house. Added to that,…
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Warning on Debenhams Returns
Hi. I just wanted to put out a bit of warning about Debenhams returns policy. Very minor issue, but just a bit of advice. We recently ordered a gift for our granddaughter from Debenhams. It arrived smashed., so we went straight to order details on the account and it had a link for returns to DBZ F&F which is the third…
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EHARMONY refused refund
Used EHarmony dating website for 18 months. They take DD via PayPal. I noticed payments had been continued for 2 years following cancellation. Cancellation acknowledged by EHarmony as correct but refuse refund. I nor them can access the account as it's closed. PayPal can only refund back six months' payments. Bank won't…
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Can't raise a complaint with Amazon UK - is that legal?
Hello I have a complicated issue with Amazon. In a nutshell, I ordered some things on prime 'try before you buy', something else arrived for one of the items (completely diff item to what I ordered) - I contacted them etc, - was given wrong conflicting info/reassurance by different advisors, then I returned the items which…
