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Just Eat - Refusing refund - What course of action can I take?
We ordered items from Asda, via Just-Eat. The first delivery was marked as delivered. It wasn't delivered to us. All address details are 100% correct. Our house is not hard to find, the number can clearly be seen from the main road. We tried to contact Just Eat but there was no live chat available at the time. We had to…
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Why is it so difficult to get things put right in the on-line world?
Why is it so difficult to get things put right these days since it it is almost impossible to speak to a real person! Two weeks ago, I ordered some new telephones from EE, paid using Paypal. Everything went though OK - except there was an error in the delivery postcode -it simply had *G8 instead of *G18 which is a location…
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Amazon Complaints Procedure
Do Amazon have an official complaints procedure? On 12 October I ordered two mattresses from Amazon. Not that it makes any difference but just FYI I ordered then because we had bunk beds that were supposed to split into 2 single beds. When the mattresses arrived, it was obvious that the bunks were not true single size and…
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Nike - don't know what to do next
Hi, Thanks in advance for reading this, I am at a loss as to what to do next as I am going in circles. I had a large order from Nike back in May of this year for my children. It was paid for with Klarna and all returned in 3 parcels through Inpost. Nike are claiming to have only received one of the three parcels and…
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Ripped off by a plumber
Is there a way to find a proper plumber who is registered with a governing body? A plumber did offer to do some work for me to stop a leak, It was a bad leak and the kitchen was flooded. He failed to identify where the leak was coming from but still charged a £20 call out fee. I found out where the pipes were leaking and…
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Rights of consumer
Hi, We had a new L shaped patio laid down last week and within few days we understood that the water is clogging at various locations causing a water puddle and we found that ACO drains were not set hence this issue. Also the colour of the new slabs are not matching the rest of the patio.We informed the landscaper during…
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Legal Advice for Student Loan payment
Hi, Following the recent reports about overpayments of student loans, I do have a situation I would like some advice and support with. I was at University from 1996-1998. and as you can expect I had student loans during this time. After leaving University in my second year into my three year degree, as I was offered a full…
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New Double Glazing Problems - Section 75 Claim or other advice please
Hi all, I'm seeking
some advice regarding the problems with new double glazing we've had installed.
Apologies in advance for the offload, there's a lot of info. As part of a renoation project, we ordered
supply and installation of 20 new Veka PVC sliding sash windows in November
2021, with a 10% deposit (~£2.5k) paid by…
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Issue with Very.co.uk refund and requesting personal documents
I ordered 2 items from very a couple of weeks ago which were due to be delivered by yodel. I had a notification to say the package had reached our local distribution centre. However there was no update for almost a week. I contacted yodel who launched an investigation and later said they had never received the order from…
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Sure Telecoms business contract
Hi guys Back in August I got a call out of the blue from Sure Telecoms, who are now known as Kynex, saying they could help reduce my phone bill by £2 a month. As I have 3 phones on the same contract I thought I would take them up on the offer. The sim cards were sent and we then found out that unlike the signal that they…
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Repeatedly damaged in transit
Hi, I ordered a Dewalt kit from a company online (value £600) it comprised of numerous items, one of which was sent separately as it was 1.5m long, but still formed part of the kit. This item was damaged in transit and the company arranged for its return/replacement, the replacement was also damaged in transit, I am now on…
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Banned from DFS!
Long story short, we ordered a DFS sofa last year which broke very soon and thereafter the fabric extremely became tatty. DFS eventually agreed it was faulty and refunded all the monies paid under the credit agreement. We then ordered another sofa(s) which was delivered last month. Again, these were poorly finished and we…
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Duty of Care by Boiler companies to eldery
Long story short. We have an Ideal Boiler under guarantee, 3 years old. My husband is approaching 80, I'm in my 70's. We had our boiler serviced yesterday by a trained independant technician. During the service their was a heat exchange fault . The boiler requires a new part. Ideal Boilers have been contacted 6 times since…
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Curry's order not delivered to my address, terrible customer service
Hi everyone, new to this so thanks in advance for any help. I'll put below a copy of the email i sent to Curry's this morning taken out personal stuff but in short, ordered 3 items back on 11 Oct 24, paid for delivery on 12th to find out that they had in fact been delivered to a different address on 13th. Curry's have been…
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Letter Before Action - addressee wrong?
Can anyone suggest what to do here? My husband has received a Letter Before Action regarding damage to a holiday park let that we were accused of (we didn't do it). All previous communication has been with me- their initial phone call, and subsequent emails regarding the damage. The Letter Before Action is addressed to my…
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Raylo provided non UK phone
Hi, Raylo, if you don't know, are a company providing rental phones and gadgets to the UK. I have leased an iPhone from Raylo on a 36 month contract. I have now discovered that the iPhone is China/Hong Kong spec and doesn't have some of the features of the UK specification such as esim etc. This has caused some issues for…
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Retailer wants me to pay for return of item which isn't fit for purpose.
Hi all I bought a Mag Quad lock phone case 4 days ago bought directly from Quad Lock UK Website which unfortunately isn't fit for purpose. The issue is the Magnet Ring on the back of the phone is only clipped in and comes off every time I take the phone off my mount. It also appears that the phone doesn't charge through…
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Krupps Product failure
I bought a Krupps bean to cup coffee machine for my hubby at the cost of £400, so not cheap! He’s the only one that drinks coffee, so it certainly hasn’t been over-used. It broke after 2 and a half years and given the price, I feel that is unreasonable. They won’t fix it or even help with the cost. I realise the 2 year…
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Issue with Amazon.co.uk Return Refund and EVRI Support
Hi everyone, I need some advice on a frustrating situation with Amazon.co.uk and EVRI regarding a return and refund. I bought an item from Amazon.co.uk on the 9th of October. On the 30th of October, I initiated a return. However, Amazon.co.uk only provided return labels that needed to be printed at home, which wasn’t an…
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No refund from Marks and Spencer, case refused by PayPal
I’d welcome advice on what to do next please. I returned an item that I’d ordered online to M &S well over 2 months ago, and it’s not been refunded. I opened a case with PayPal and got scant communication from M & S, they’re unhelpful in the extreme, don’t seem to care. Whatever is happening to this once reliable…
