-
M&S Refunds via Post Office.
Hi I recently made an order from M&S, the order was for 3 items and I kept one, returned one as not suitable and returned one as damaged on arrival. I returned via Royal Mail using their returns system. I have now recieved an email telling me I have been refunded for one item (damaged skirt) but they have not recieved…
-
Implications of cancelling a contract for made to measure blinds.
It probably is a bit of a wierd one. Ordered made to measure blinds for the whole house from a small family run business. So did my daughter. We each have an invoice/ order for the goods. Stipulates only 24 to cancel. The blinds were to be made and fitted 14 days after the order. 21 days later, no blinds, no contact from…
-
Flooring damage
Hi I had a new bedroom a week ago and when the floor protection was removed it left glue on the lino. There is also some snagging to fix. I have sent everything in an e mail and also spoken the tradesman and they will get back to me when he can make some free time and will call me next week. Hmmm What would my steps be if…
-
Is my guarantee still valid after refund?
I recently had flooring laid throughout my property and, long story short, there were a multitude of issues because it was laid so badly. i fought for a proper repair or full refund and ended up settling for a refund on the fitting and a bit extra as a ‘goodwill gesture’. now, a few months later, there is a new issue with…
-
'Free' Competition
Hi I went to a baby show yesterday and a stall was running a 'free' competition where if you guess the weight of the bear, you could win a photoshoot and the teddy bear. We was told we had to pay deposit of £35 if we won to secure a booking, but this would be refunded once we finished the photoshoot. I received a text to…
-
Refunding riding lessons
I think I know the answer to this but wanted other opinions. If you have paid money to an equestrian centre for riding lessons, and the horse you have to ride due to ill health is no longer available to ride, can they refuse to refund you even if their policy for cancellations says no refunds only credit? It wont be…
-
'Who are you making the claim against?'
I am currently in the process of making a claim and I am not sure how to answer this section of the claim form^. I hired someone to take on a project at my home which was never completed. The quality of work itself was below standard, damage to the property was caused and now I have had to pay extra to pay someone else…
-
Advice before small claims court
Advice before small claims court Hello, Almost 2 months ago I moved into my new home - hired a moving company to move my items. During the move they damaged the vinyl floor in my kitchen. Advised the company of this who said they would pay for the damages. They are refusing to pay for the invoice to cover the damage to the…
-
Don't know what route to go down to try and get a refund/compensation
I booked holiday accommodation for a weekend away with friends via booking.com back in July (for a weekend at the end of September). The property was advertised as having six beds (two twin rooms, one single, one sofa bed). There were six of us staying. When we arrived on the Friday night it became apparent there was no…
-
POP telecom - avoid
Via MoneySavingExpert I
came to POPtelecom. Their advert offers “a basic plan to get your
emails or ...superfast broadband for streaming and gaming” In
fact they do not have an e-mail service at all: you are expected to
use some other service. Once this was clear I cancelled my direct
debit and then cancelled POP telecom.…
-
Mattress - apprently delivered to wrong address, whats my rights to request a new order
(England) I ordered a double mattress in store (not online) . and was to be delivered by FedEx. I was originally told that the item was in stock and would be delivered within 7 days. On the 8th day I had a notification from FedEx that the mattress had been delivered. Both my wife and I work from home and on the 8th day we…
-
HELPCowboy builder scam, money claim, defence filed, but passed to business centre court
Hi, Cowbiosy builders scammed me for £5200 and destroyed my disabled dads house and ended up having to kick them out before casuing more damage before xmas. Have a mountain of independent evidence to show they carried out fake illegal incomplete works. They filed a money claim against me on xmas eve when i had to sort out…
-
Currys - 1 Hour Collection changed to 3-5 Day Delivery after payment.
I need a carpet cleaner today, Currys stated that my local store had the item for collection within 1 hour so I placed the order. After the order was placed I had the order confirmed page (Which I still have open on my mobile browser tab) showing collection within 1 hour. I then received an email stating delivery 3-5…
-
Scammed - Kosami Solutions Ltd
Hi, I really welcome some help. In a stupid error I clicked on an advert for a freebie advertised by a major retailer. In effect I was asked make a payment for the freebie. I paid the company £3 which was to a company called Kosami Solutions Ltd. Adding my address and email. What I received was an invoice from Kosami…
-
Bathroom Extract fan failure
Back in July 24 we had a local company supply and fit an extract fan in our bathroom. This was a new installation and I allowed their judgement in choice of fan and location. My only stipulation was that I wanted a quiet fan so as not to disturb us at night. The installation went well and for three weeks we were pleased…
-
Car insurance
my son changed his car and got a quote from his car insurance to cover the remainder of the policy. he paid this upfront. the insurance company are now saying they mis-quoted and he needs to pay an extra £500 per month. surely they cant do that....
-
Wedding Venue Deposit Refund
Hi, I am wondering where I stand as currently I don't feel like we've got a leg to stand on. We "won" our venue hire through Bespoke Weddings and decided to go along to a meeting at the venue to find out what it was about. After alot of searching we decided to go for it based on it being sold to us as 1. Exclusive Use and…
-
Audi extended warranty
We’ve owned an Audi for several years and to protect us against untimely bills if anything goes wrong with it we took out Audi’s extended warranty policy. We recently sold the car, but we have been informed by Audi we need to continue paying the monthly premium as we have made a claim in the policy year! It was around £100…
-
Wife scammed taking someone to court
Apologies if in the wrong section (admin please move if in wrong forum) but hoping someone can help. My wife (very stupidly) found a Facebook page selling disocunted clothing and footwear items. The seller had their own page with over 800 likes, they are also a registered business as they had their own actual independent…
-
Illiteracy and law
If somebody signs a contract and they found out that they couldn't read or understand it, according to the law, this would make the contract invalid. Are there any cases where this has been put in front of a judge and the contract has then become void?
